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Windows 7 and HP LaserJet



 
 
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  #1  
Old February 7th 15, 04:32 AM posted to alt.windows7.general,comp.periphs.printers
David E. Ross[_2_]
external usenet poster
 
Posts: 1,035
Default Windows 7 and HP LaserJet

Windows 7 Ultimate SP 1 (x64)
Hewlett Packard LaserJet Pro 200 Color (M251nw)

I have been using Windows 7 for well over a year now. Until yesterday,
I never had a crash (the blue screen of death). Yesterday, I installed
a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes.

I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft
Security Essentials (not all at once but sequentially). None of them
found anything.

Has anyone else seen such a problem? If so, were you able to fix it?

Followup-To: alt.windows7.general

--
David E. Ross

The Crimea is Putin's Sudetenland.
The Ukraine will be Putin's Czechoslovakia.
See http://www.rossde.com/editorials/edtl_PutinUkraine.html.
Ads
  #2  
Old February 7th 15, 06:03 AM posted to alt.windows7.general
Paul
external usenet poster
 
Posts: 18,275
Default Windows 7 and HP LaserJet

David E. Ross wrote:
Windows 7 Ultimate SP 1 (x64)
Hewlett Packard LaserJet Pro 200 Color (M251nw)

I have been using Windows 7 for well over a year now. Until yesterday,
I never had a crash (the blue screen of death). Yesterday, I installed
a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes.

I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft
Security Essentials (not all at once but sequentially). None of them
found anything.

Has anyone else seen such a problem? If so, were you able to fix it?

Followup-To: alt.windows7.general


Use a System Restore point and go backwards to a time
before the driver was installed ?

Or alternately, uninstall the printer driver first, then use
System Restore to go back in time. That covers cases where
the restore point system, doesn't track certain changes the
software package makes. Uninstalling the driver, tries to remove
as much of it as possible. leaving the rest to get removed
by restoring a System Restore point.

A restore point should have been set, before the driver
was installed.

An HP print driver package has been known to put malformed
entries in the Registry. And how you tell that happened,
is when you next run a registry cleaner program, it finds
the HP entry, tries to remove it, and *really* damages
the registry. If you don't clean the registry, the HP
entry can stay there without hurting anything.

Paul
  #3  
Old February 8th 15, 01:47 PM posted to alt.windows7.general
David H. Lipman
external usenet poster
 
Posts: 4,185
Default Windows 7 and HP LaserJet

From: "David E. Ross"

Windows 7 Ultimate SP 1 (x64)
Hewlett Packard LaserJet Pro 200 Color (M251nw)

I have been using Windows 7 for well over a year now. Until yesterday,
I never had a crash (the blue screen of death). Yesterday, I installed
a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes.

I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft
Security Essentials (not all at once but sequentially). None of them
found anything.

Has anyone else seen such a problem? If so, were you able to fix it?

Followup-To: alt.windows7.general


The key is the contents of the NT Stop Error (which you failed to provide)
and the examination of the mini-dump files by the use of NirSoft utility,
BlueScreenView.exe.



--
Dave
Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk
http://www.pctipp.ch/downloads/dl/35905.asp

  #4  
Old February 10th 15, 01:46 AM posted to alt.windows7.general
David E. Ross[_2_]
external usenet poster
 
Posts: 1,035
Default Windows 7 and HP LaserJet

On 2/6/2015 7:32 PM, David E. Ross wrote:
Windows 7 Ultimate SP 1 (x64)
Hewlett Packard LaserJet Pro 200 Color (M251nw)

I have been using Windows 7 for well over a year now. Until yesterday,
I never had a crash (the blue screen of death). Yesterday, I installed
a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes.

I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft
Security Essentials (not all at once but sequentially). None of them
found anything.

Has anyone else seen such a problem? If so, were you able to fix it?




The crashes occur with the first print opertation after I powerup the
printer. Then, I might have several print operations before the next
crash. I got three such crashes today. Before installing this printer,
I never had Windows 7 crash.

Looking at the crash dumps via Nirsoft's BlueScreenView, none of them
contain any reference to HP software. Each dump cites a different
driver: pacer.sys, tcpip.sys, and ntoskrnl.exe. All are Microsoft
products.

--
David E. Ross

The Crimea is Putin's Sudetenland.
The Ukraine will be Putin's Czechoslovakia.
See http://www.rossde.com/editorials/edtl_PutinUkraine.html.
  #5  
Old February 10th 15, 05:16 PM posted to alt.windows7.general
Paul
external usenet poster
 
Posts: 18,275
Default Windows 7 and HP LaserJet

Stormin' Norman wrote:
On Mon, 09 Feb 2015 16:46:09 -0800, "David E. Ross"
wrote:

On 2/6/2015 7:32 PM, David E. Ross wrote:
Windows 7 Ultimate SP 1 (x64)
Hewlett Packard LaserJet Pro 200 Color (M251nw)

I have been using Windows 7 for well over a year now. Until yesterday,
I never had a crash (the blue screen of death). Yesterday, I installed
a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes.

I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft
Security Essentials (not all at once but sequentially). None of them
found anything.

Has anyone else seen such a problem? If so, were you able to fix it?



The crashes occur with the first print opertation after I powerup the
printer. Then, I might have several print operations before the next
crash. I got three such crashes today. Before installing this printer,
I never had Windows 7 crash.

Looking at the crash dumps via Nirsoft's BlueScreenView, none of them
contain any reference to HP software. Each dump cites a different
driver: pacer.sys, tcpip.sys, and ntoskrnl.exe. All are Microsoft
products.


This sounds like it might be a memory issue. have you downloaded and run
memtest86+ on your system? See: http://www.memtest.org/


RAM can go bad with the passage of time.

I've lost two lots of "generic" unbranded RAM, around the
1.5 year mark.

I had a motherboard in storage for three years. It had
three DIMMs installed. All three DIMMs failed while
in storage. Storage was in a heated room, so it was
not the environmental conditions. And yet in the box
containing five additional (unbranded) DIMMs from the same lot,
the three new ones I selected from the box were perfectly
fine.

On some RAM, a simple bump of VDIMM voltage setting
in the BIOS, will buy you more time.

But some memory errors are "stuck at" type, and not
transient errors. With a "stuck at", it's like
a bad pixel on an LCD screen. The error shows up
in memtest86+ at exactly the same place each time.

And that's the primary purpose of memtest86+, is identifying
stuck at faults.

Paul
  #6  
Old February 10th 15, 06:03 PM posted to alt.windows7.general
David E. Ross[_2_]
external usenet poster
 
Posts: 1,035
Default Windows 7 and HP LaserJet [SOLVED, I think]

On 2/9/2015 4:46 PM, David E. Ross wrote:
On 2/6/2015 7:32 PM, David E. Ross wrote:
Windows 7 Ultimate SP 1 (x64)
Hewlett Packard LaserJet Pro 200 Color (M251nw)

I have been using Windows 7 for well over a year now. Until yesterday,
I never had a crash (the blue screen of death). Yesterday, I installed
a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes.

I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft
Security Essentials (not all at once but sequentially). None of them
found anything.

Has anyone else seen such a problem? If so, were you able to fix it?




The crashes occur with the first print opertation after I powerup the
printer. Then, I might have several print operations before the next
crash. I got three such crashes today. Before installing this printer,
I never had Windows 7 crash.

Looking at the crash dumps via Nirsoft's BlueScreenView, none of them
contain any reference to HP software. Each dump cites a different
driver: pacer.sys, tcpip.sys, and ntoskrnl.exe. All are Microsoft
products.


Shortly after posting the above, I did a search of the HP Web site for
"crash Windows LaserJet". From that, I found
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Laserjet-Pro-200-color-MFP-M276nw-Crashes-PC-with-BSOD/m-p/2635007/highlight/true#M46221,

which suggested that the problem is that the printer is plugged into a
USB 3 port and might do better with a USB 2 port.

My USB ports are not labeled. I moved the printer's USB plug from the
second row to the first, I have now printed three times without a crash.
I then looked up "universal serial buss" on Wikipedia. It said that
USB 3 ports are blue. Yes, the port I had been using was blue; the one
I am now using is black.

Other than my tax returns, I don't print much. Thus, I am not entirely
sure the crash problem is gone. However, I would have seen at least one
crash since changing the ports; but I have not had any.

By the way, this indicates that backwards compatibility of USB 3 is not
always true. If USB 2 ports are not available in future systems, there
will be some serious problems.

--
David E. Ross

The Crimea is Putin's Sudetenland.
The Ukraine will be Putin's Czechoslovakia.
See http://www.rossde.com/editorials/edtl_PutinUkraine.html.
  #7  
Old February 10th 15, 06:42 PM posted to alt.windows7.general
Charlie
external usenet poster
 
Posts: 182
Default Windows 7 and HP LaserJet [SOLVED, I think]

On 2/10/2015 12:03 PM, David E. Ross wrote:
On 2/9/2015 4:46 PM, David E. Ross wrote:
On 2/6/2015 7:32 PM, David E. Ross wrote:
Windows 7 Ultimate SP 1 (x64)
Hewlett Packard LaserJet Pro 200 Color (M251nw)

I have been using Windows 7 for well over a year now. Until yesterday,
I never had a crash (the blue screen of death). Yesterday, I installed
a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes.

I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft
Security Essentials (not all at once but sequentially). None of them
found anything.

Has anyone else seen such a problem? If so, were you able to fix it?




The crashes occur with the first print opertation after I powerup the
printer. Then, I might have several print operations before the next
crash. I got three such crashes today. Before installing this printer,
I never had Windows 7 crash.

Looking at the crash dumps via Nirsoft's BlueScreenView, none of them
contain any reference to HP software. Each dump cites a different
driver: pacer.sys, tcpip.sys, and ntoskrnl.exe. All are Microsoft
products.


Shortly after posting the above, I did a search of the HP Web site for
"crash Windows LaserJet". From that, I found
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Laserjet-Pro-200-color-MFP-M276nw-Crashes-PC-with-BSOD/m-p/2635007/highlight/true#M46221,

which suggested that the problem is that the printer is plugged into a
USB 3 port and might do better with a USB 2 port.

My USB ports are not labeled. I moved the printer's USB plug from the
second row to the first, I have now printed three times without a crash.
I then looked up "universal serial buss" on Wikipedia. It said that
USB 3 ports are blue. Yes, the port I had been using was blue; the one
I am now using is black.

Other than my tax returns, I don't print much. Thus, I am not entirely
sure the crash problem is gone. However, I would have seen at least one
crash since changing the ports; but I have not had any.

By the way, this indicates that backwards compatibility of USB 3 is not
always true. If USB 2 ports are not available in future systems, there
will be some serious problems.

The puzzling part of this and the solution is interesting, in that you
mentioned tcpip.sys as one of the overall problem area.
This indicated to me that the printer might have been connected to an
ethernet or wifi port. I suspect that the printer may have these as
alternatives or options, and the printer driver installation may have
also installed all or part of the drivers for the other possible
interfaces.

The USB 3 problems you have had are not that uncommon as a general
thing, mostly occurring with external USB HDs and so forth.
Even more interesting is that some USB 3 related problems also
exist/existed? in win 8 and there has been some success using older win
7 drivers. I'm not up to date on understanding win8 & 8.1 patches
(updates) so I don't know what the current issues might be.
I do know that some of the USB to WiFi adapters that worked with win 7
and earlier have what appears to be intermittent initialization/reset
difficulties in win 8 & 8.1.





  #8  
Old February 10th 15, 07:11 PM posted to alt.windows7.general
Paul
external usenet poster
 
Posts: 18,275
Default Windows 7 and HP LaserJet [SOLVED, I think]

David E. Ross wrote:
On 2/9/2015 4:46 PM, David E. Ross wrote:
On 2/6/2015 7:32 PM, David E. Ross wrote:
Windows 7 Ultimate SP 1 (x64)
Hewlett Packard LaserJet Pro 200 Color (M251nw)

I have been using Windows 7 for well over a year now. Until yesterday,
I never had a crash (the blue screen of death). Yesterday, I installed
a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes.

I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft
Security Essentials (not all at once but sequentially). None of them
found anything.

Has anyone else seen such a problem? If so, were you able to fix it?



The crashes occur with the first print opertation after I powerup the
printer. Then, I might have several print operations before the next
crash. I got three such crashes today. Before installing this printer,
I never had Windows 7 crash.

Looking at the crash dumps via Nirsoft's BlueScreenView, none of them
contain any reference to HP software. Each dump cites a different
driver: pacer.sys, tcpip.sys, and ntoskrnl.exe. All are Microsoft
products.


Shortly after posting the above, I did a search of the HP Web site for
"crash Windows LaserJet". From that, I found
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Laserjet-Pro-200-color-MFP-M276nw-Crashes-PC-with-BSOD/m-p/2635007/highlight/true#M46221,

which suggested that the problem is that the printer is plugged into a
USB 3 port and might do better with a USB 2 port.

My USB ports are not labeled. I moved the printer's USB plug from the
second row to the first, I have now printed three times without a crash.
I then looked up "universal serial buss" on Wikipedia. It said that
USB 3 ports are blue. Yes, the port I had been using was blue; the one
I am now using is black.

Other than my tax returns, I don't print much. Thus, I am not entirely
sure the crash problem is gone. However, I would have seen at least one
crash since changing the ports; but I have not had any.

By the way, this indicates that backwards compatibility of USB 3 is not
always true. If USB 2 ports are not available in future systems, there
will be some serious problems.


A USB3 port has nine pins in it.

Four pins connect to a USB2 logic block.
Five pins connect to a USB3 logic block.

Using a USB2 cable, has only the USB2 pins connected.
It cannot use USB3 protocol. The five USB3 contacts
don't even touch.

There still has to be a driver for that USB2 block,
and I don't know if it's the bog-standard (Windows
built-in) driver or not.

I would be checking the branding on the USB3
controller chip, and see if it is Etron or not.
They had some driver problems after chip release.
If it is a separate controller chip and not on the
Southbridge, a driver update may fix the problem
for you.

This is the only set of entries I see for Etron.
In Device Manager, check the Properties list
for that USB3 entry, and try to find a HardwareID
for comparison.

1b6f Etron Technology, Inc.
7023 EJ168 USB 3.0 Host Controller
7052 EJ188/EJ198 USB 3.0 Host Controller

HTH,
Paul
  #9  
Old February 11th 15, 02:39 AM posted to alt.windows7.general
Gene E. Bloch[_2_]
external usenet poster
 
Posts: 7,485
Default Windows 7 and HP LaserJet [SOLVED, I think]

On Tue, 10 Feb 2015 09:03:12 -0800, David E. Ross wrote:

Shortly after posting the above, I did a search of the HP Web site for
"crash Windows LaserJet". From that, I found
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Laserjet-Pro-200-color-MFP-M276nw-Crashes-PC-with-BSOD/m-p/2635007/highlight/true#M46221,

which suggested that the problem is that the printer is plugged into a
USB 3 port and might do better with a USB 2 port.

My USB ports are not labeled. I moved the printer's USB plug from the
second row to the first, I have now printed three times without a crash.
I then looked up "universal serial buss" on Wikipedia. It said that
USB 3 ports are blue. Yes, the port I had been using was blue; the one
I am now using is black.


They *are* labeled, but in a hieroglyphic that you hadn't been
previously informed of: blue port.

Now you know :-)

....

By the way, this indicates that backwards compatibility of USB 3 is not
always true. If USB 2 ports are not available in future systems, there
will be some serious problems.


IMO, backwards compatibility is not always true *only if* there are bugs
in the drivers...

--
Gene E. Bloch (Stumbling Bloch)
  #10  
Old February 11th 15, 09:59 AM posted to alt.windows7.general
Rodney Pont[_4_]
external usenet poster
 
Posts: 229
Default Windows 7 and HP LaserJet [SOLVED, I think]

On Tue, 10 Feb 2015 17:39:56 -0800, Gene E. Bloch wrote:

By the way, this indicates that backwards compatibility of USB 3 is not
always true. If USB 2 ports are not available in future systems, there
will be some serious problems.


IMO, backwards compatibility is not always true *only if* there are bugs
in the drivers...


The user manual for my Asus motherboards say that USB3.0 can only be
used for storage devices, note *can*, not should.

Even the manual for the X99-Pro (which I'm considering as my next
motherboard) says this in the section on the back panel connectors,
page 2-15, even though up front it states that USB3.0 ports are fully
compatible with the earlier versions of USB (presumably only when used
with storage devices).

--
Faster, cheaper, quieter than HS2
and built in 5 years;
UKUltraspeed http://www.500kmh.com/


  #11  
Old February 12th 15, 12:59 AM posted to alt.windows7.general
Gene E. Bloch[_2_]
external usenet poster
 
Posts: 7,485
Default Windows 7 and HP LaserJet [SOLVED, I think]

On Wed, 11 Feb 2015 08:59:18 +0000 (GMT), Rodney Pont wrote:

On Tue, 10 Feb 2015 17:39:56 -0800, Gene E. Bloch wrote:

By the way, this indicates that backwards compatibility of USB 3 is not
always true. If USB 2 ports are not available in future systems, there
will be some serious problems.


IMO, backwards compatibility is not always true *only if* there are bugs
in the drivers...


The user manual for my Asus motherboards say that USB3.0 can only be
used for storage devices, note *can*, not should.

Even the manual for the X99-Pro (which I'm considering as my next
motherboard) says this in the section on the back panel connectors,
page 2-15, even though up front it states that USB3.0 ports are fully
compatible with the earlier versions of USB (presumably only when used
with storage devices).


I'm guessing that you're saying that you agree with me :-)

Contrary to what I have surmised are your wishes, I'd say you're
reinforcing my opinion...

--
Gene E. Bloch (Stumbling Bloch)
  #12  
Old February 14th 15, 01:11 AM posted to alt.windows7.general
Charlie
external usenet poster
 
Posts: 182
Default Windows 7 and HP LaserJet [SOLVED, I think]

On 2/11/2015 6:59 PM, Gene E. Bloch wrote:
On Wed, 11 Feb 2015 08:59:18 +0000 (GMT), Rodney Pont wrote:

On Tue, 10 Feb 2015 17:39:56 -0800, Gene E. Bloch wrote:

By the way, this indicates that backwards compatibility of USB 3 is not
always true. If USB 2 ports are not available in future systems, there
will be some serious problems.

IMO, backwards compatibility is not always true *only if* there are bugs
in the drivers...


The user manual for my Asus motherboards say that USB3.0 can only be
used for storage devices, note *can*, not should.

Even the manual for the X99-Pro (which I'm considering as my next
motherboard) says this in the section on the back panel connectors,
page 2-15, even though up front it states that USB3.0 ports are fully
compatible with the earlier versions of USB (presumably only when used
with storage devices).


I'm guessing that you're saying that you agree with me :-)

Contrary to what I have surmised are your wishes, I'd say you're
reinforcing my opinion...

Some of the MBDs will not boot from a USB 3 port, although they may from
USB 2 ports.
Also, I have an older external HD that cannot make up it's (or the PC's)
mind between USB 2 & 3 on the same physical port.
Don't know if it's drive firmware/controller or a Win USB driver problem.
  #13  
Old February 14th 15, 07:32 AM posted to alt.windows7.general
Rodney Pont[_4_]
external usenet poster
 
Posts: 229
Default Windows 7 and HP LaserJet [SOLVED, I think]

On Wed, 11 Feb 2015 15:59:48 -0800, Gene E. Bloch wrote:

By the way, this indicates that backwards compatibility of USB 3 is not
always true. If USB 2 ports are not available in future systems, there
will be some serious problems.

IMO, backwards compatibility is not always true *only if* there are bugs
in the drivers...


The user manual for my Asus motherboards say that USB3.0 can only be
used for storage devices, note *can*, not should.

Even the manual for the X99-Pro (which I'm considering as my next
motherboard) says this in the section on the back panel connectors,
page 2-15, even though up front it states that USB3.0 ports are fully
compatible with the earlier versions of USB (presumably only when used
with storage devices).


I'm guessing that you're saying that you agree with me :-)

Contrary to what I have surmised are your wishes, I'd say you're
reinforcing my opinion...


Why would I wish to disagree with you? I'm just adding more information
to the discussion. I'm happy for people to make up their own minds and
I have no idea if Asus say the above due to driver bugs or hardware
incompatibilities.

--
Faster, cheaper, quieter than HS2
and built in 5 years;
UKUltraspeed http://www.500kmh.com/


  #14  
Old February 14th 15, 09:38 PM posted to alt.windows7.general
Gene E. Bloch[_2_]
external usenet poster
 
Posts: 7,485
Default Windows 7 and HP LaserJet [SOLVED, I think]

On Sat, 14 Feb 2015 06:32:11 +0000 (GMT), Rodney Pont wrote:

On Wed, 11 Feb 2015 15:59:48 -0800, Gene E. Bloch wrote:

By the way, this indicates that backwards compatibility of USB 3 is not
always true. If USB 2 ports are not available in future systems, there
will be some serious problems.

IMO, backwards compatibility is not always true *only if* there are bugs
in the drivers...

The user manual for my Asus motherboards say that USB3.0 can only be
used for storage devices, note *can*, not should.

Even the manual for the X99-Pro (which I'm considering as my next
motherboard) says this in the section on the back panel connectors,
page 2-15, even though up front it states that USB3.0 ports are fully
compatible with the earlier versions of USB (presumably only when used
with storage devices).


I'm guessing that you're saying that you agree with me :-)

Contrary to what I have surmised are your wishes, I'd say you're
reinforcing my opinion...


Why would I wish to disagree with you? I'm just adding more information
to the discussion. I'm happy for people to make up their own minds and
I have no idea if Asus say the above due to driver bugs or hardware
incompatibilities.


I'm also saying that we are allowed to have differing opinions. It's OK
with me if you disagree, as you just indicated that it's OK if I
disagree. But as I read what I just wrote, it sounds wrong :-)

OK, all I really mean is that, faced with the same facts (where we
obviously agree) we have different opinions, which seems to be OK with
both of us.

I for one can't prove that the problem is due to bugs, so it really *is*
an opinion in my case :-)

For fun I should try some non-storage devices on my USB3 ports (it's an
Asus MB, BTW). Not right now, lunch is almost ready...

--
Gene E. Bloch (Stumbling Bloch)
 




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