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Can't close
Why can't I close windows messenger? I have just updated
my pc to XP from 98SE, and have been reloading my other software. I had been on-line earlier this evening, but after closing Outlook Express, Internet Explorer and all other programs that I had running other than Norton Antivirus and NoAds, I am not able to close Windows Explorer. I had signed off & were trying close the program completely. I get a message saying " There are other applications currently using features provided by Windows Messenger. You must close these other applications before you can exit Windows Messenger. These applications may include Outlook, Outlook Express, MSN Explorer, and Internet Explorer. " I can't figure out what could be running that is using this program. I didn't find anything in the knowledge base that explained this problem either. Is there someone that has had this problem and figured out what the fix is? Thanks Mark |
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#2
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Can't close
Greetings Mark,
You mentioned you're running Norton Antivirus. Norton added a new "instant messaging scanning" feature to recent versions of Norton Antivirus, which can conflict with Messenger and cause some of this behavior. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options, then Instant Messenger then uncheck MSN Instant Messenger and click OK. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Mark" wrote in message ... Why can't I close windows messenger? I have just updated my pc to XP from 98SE, and have been reloading my other software. I had been on-line earlier this evening, but after closing Outlook Express, Internet Explorer and all other programs that I had running other than Norton Antivirus and NoAds, I am not able to close Windows Explorer. I had signed off & were trying close the program completely. I get a message saying " There are other applications currently using features provided by Windows Messenger. You must close these other applications before you can exit Windows Messenger. These applications may include Outlook, Outlook Express, MSN Explorer, and Internet Explorer. " I can't figure out what could be running that is using this program. I didn't find anything in the knowledge base that explained this problem either. Is there someone that has had this problem and figured out what the fix is? Thanks Mark |
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