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#1
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Page Will Not Display
I have a website that suddenly will not display on the first attempt. I
click on to favorites and then to the site and I get a message "Page cannot be Displayed". If I hit Back, it will go to the login screen ( which is what should come up) and I can proceed. This started happening about two weeks ago and has never come up without going "back" since then. Why do I always get an error message on the first try?????? |
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#2
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Page Will Not Display
Lisa wrote:
I have a website that suddenly will not display on the first attempt. I click on to favorites and then to the site and I get a message "Page cannot be Displayed". If I hit Back, it will go to the login screen ( which is what should come up) and I can proceed. This started happening about two weeks ago and has never come up without going "back" since then. Why do I always get an error message on the first try?????? Possibly you have a hijacker. Since you haven't told us what the url is for the site, no one can check it for you. Run through the normal troubleshooting steps: 1) Scan in Safe Mode with current version (not earlier than 2003) antivirus using updated definitions. 2) Remove spyware with Spybot Search & Destroy and Ad-aware. These programs are free, so use them both since they complement each other. There is a new version of CWShredder from Intermute. I would not install the other Intermute programs, however. Alternately, there are CoolWebSearch malware removal steps at SilentRunners. Be sure to update these programs before running, and it is a good idea to do virus/spyware scans in Safe Mode. Make sure you are able to see all hidden files and extensions (View tab in Folder Options). HijackThis is an excellent tool to discover and disable hijackers, but it requires expert skill. See below for HijackThis links. A combination of HijackThis and about:Buster works well in removing the about:Blank homepage hijacker. Again, this is an expert tool and novices should get help with it. 3) If you are running Windows ME or XP, you should disable/enable System Restore because malware will be in the Restore Points. With ME, you must disable System Restore completely. With XP, you can delete all but the most recent (presumably clean) System Restore point from the More Options section of Disk Cleanup (Runcleanmgr). 4) Make sure you've visited Windows Update and applied all security patches. Do not install driver updates from Windows Update. 5) Run a firewall. Links to help with malwa Software/Methods: http://www.safer-networking.org - Spybot Search & Destroy http://www.lavasoftusa.com - Ad-aware http://www.majorgeeks.com - good download site http://www.intermute.com/spysubtract..._download.html http://www.silentrunners.org/sr_cwsremoval.html. - SilentRunners HijackThis: http://www.aumha.org/a/hjttutor.htm - HijackThis tutorial by Jim Eshelman http://spywarewarrior.com/viewforum.php?f=5 - Spyware Warrior HijackThis forum http://www.lavasoftsupport.com/index.php?showforum=44 http://www.wilderssecurity.com/ http://forums.tomcoyote.org/ http://www.spywareinfo.com/forums/ General: http://www.doxdesk.com/parasite/ http://mvps.org/winhelp2002/unwanted.htm http://forum.aumha.org/ - look under "Security" for various forums http://www.pchell.com/ http://www.spywareguide.com/index.php http://scumware.com/ http://www.aumha.org/a/parasite.htm - The Parasite Fight http://www.spywarewarrior.com/rogue_anti-spyware.htm http://rgharper.mvps.org/cleanit.htm Malke -- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" |
#3
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Page Will Not Display
Do not scare LISA; MALK, If I were you Lisa, I would go to another computer
and try to see if your webpage trying to look works, if so, I would figure out that it is problem with my computer. Before runnign safe mode, virus scan, all that try that simple thing, also just go to Internet Options in the control pannel Go to Programs Reset Web Settings Click on that. Try simple things first before doing hard things!!! WORK SMARTER NOT HARDER! CHAMILA... "Lisa" wrote: I have a website that suddenly will not display on the first attempt. I click on to favorites and then to the site and I get a message "Page cannot be Displayed". If I hit Back, it will go to the login screen ( which is what should come up) and I can proceed. This started happening about two weeks ago and has never come up without going "back" since then. Why do I always get an error message on the first try?????? |
#4
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Page Will Not Display
CHAMILA wrote:
Do not scare LISA; MALK, If I were you Lisa, I would go to another computer and try to see if your webpage trying to look works, if so, I would figure out that it is problem with my computer. Before runnign safe mode, virus scan, all that try that simple thing, also just go to Internet Options in the control pannel Go to Programs Reset Web Settings Click on that. Try simple things first before doing hard things!!! WORK SMARTER NOT HARDER! CHAMILA... Telling a Windows user to check for malware is not "scaring people"; it is good sense. Lisa's description of her problem sounds like she could be experiencing a phishing scam. Since she did not tell us what the site was so others could check it for her, I suggested she make sure her computer is clean. That is "working smarter" and being sure one is protected. Putting the web settings back to default will do nothing useful if her computer is infected - as so many home users' machines are. "Lisa" wrote: I have a website that suddenly will not display on the first attempt. I click on to favorites and then to the site and I get a message "Page cannot be Displayed". If I hit Back, it will go to the login screen ( which is what should come up) and I can proceed. This started happening about two weeks ago and has never come up without going "back" since then. Why do I always get an error message on the first try?????? Malkie -- MS-MVP Windows User/Shell Elephant Boy Computers www.elephantboycomputers.com "Don't Panic" |
#5
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Page Will Not Display
Thank you Malk and Chamila. Malk, I run Ad-aware, Spybot and CWShredder
daily. I use HijackThis to isolate trojans and viruses but all are free of parasites at the moment. I also run defrag and disk clean up and delete temp files weekly. I use SP2 so I have a firewall and there are no Windows updates pending. Hidden files and extensions are set to view. The page that will not display is the logon for Ameritrade. The home page will display but I have it set to display the logon page. It always did until very recently. This is happening on my dad's PC. He has always been able to go directly to the sign in but now, as I said, he has to do a reset and it comes up but I wonder why he has to make this extra step. Chamila, I tried setting up an account on my PC since I don't have his acct. # but I keep getting error messages so I don't know if it would display. I haven't tried your suggestions on reseting web settings. Will that cause problems with any other settings????? Thanks to you both! "CHAMILA" wrote in message ... Do not scare LISA; MALK, If I were you Lisa, I would go to another computer and try to see if your webpage trying to look works, if so, I would figure out that it is problem with my computer. Before runnign safe mode, virus scan, all that try that simple thing, also just go to Internet Options in the control pannel Go to Programs Reset Web Settings Click on that. Try simple things first before doing hard things!!! WORK SMARTER NOT HARDER! CHAMILA... "Lisa" wrote: I have a website that suddenly will not display on the first attempt. I click on to favorites and then to the site and I get a message "Page cannot be Displayed". If I hit Back, it will go to the login screen ( which is what should come up) and I can proceed. This started happening about two weeks ago and has never come up without going "back" since then. Why do I always get an error message on the first try?????? |
#6
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Page Will Not Display
Lisa wrote:
Thank you Malk and Chamila. Malk, I run Ad-aware, Spybot and CWShredder daily. I use HijackThis to isolate trojans and viruses but all are free of parasites at the moment. I also run defrag and disk clean up and delete temp files weekly. I use SP2 so I have a firewall and there are no Windows updates pending. Hidden files and extensions are set to view. The page that will not display is the logon for Ameritrade. The home page will display but I have it set to display the logon page. It always did until very recently. This is happening on my dad's PC. He has always been able to go directly to the sign in but now, as I said, he has to do a reset and it comes up but I wonder why he has to make this extra step. Chamila, I tried setting up an account on my PC since I don't have his acct. # but I keep getting error messages so I don't know if it would display. I haven't tried your suggestions on reseting web settings. Will that cause problems with any other settings????? Thanks to you both! This is why it would have been good to have full information about your situation in the first post. Try going directly to the website without using the favorite. https://wwws.ameritrade.com/apps/LogIn/ Add that site to your father's Trusted Sites in Internet Options. Perhaps you or your father changed a setting regarding secure sites, or the following information about secure sites and SP2 is applicable: How to troubleshoot problems accessing secure Web pages with Internet Explorer 6 Service Pack 2 http://support.microsoft.com/default...b;en-us;870700 Malke -- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" |
#7
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Page Will Not Display
Thanks for the response Malke. I did add the site to his trusted sites and
it didn't help so I just changed his favorite site to the homepage and he can access the login from there. Also, thanks for the link SP2 problems. "Malke" wrote in message ... Lisa wrote: Thank you Malk and Chamila. Malk, I run Ad-aware, Spybot and CWShredder daily. I use HijackThis to isolate trojans and viruses but all are free of parasites at the moment. I also run defrag and disk clean up and delete temp files weekly. I use SP2 so I have a firewall and there are no Windows updates pending. Hidden files and extensions are set to view. The page that will not display is the logon for Ameritrade. The home page will display but I have it set to display the logon page. It always did until very recently. This is happening on my dad's PC. He has always been able to go directly to the sign in but now, as I said, he has to do a reset and it comes up but I wonder why he has to make this extra step. Chamila, I tried setting up an account on my PC since I don't have his acct. # but I keep getting error messages so I don't know if it would display. I haven't tried your suggestions on reseting web settings. Will that cause problems with any other settings????? Thanks to you both! This is why it would have been good to have full information about your situation in the first post. Try going directly to the website without using the favorite. https://wwws.ameritrade.com/apps/LogIn/ Add that site to your father's Trusted Sites in Internet Options. Perhaps you or your father changed a setting regarding secure sites, or the following information about secure sites and SP2 is applicable: How to troubleshoot problems accessing secure Web pages with Internet Explorer 6 Service Pack 2 http://support.microsoft.com/default...b;en-us;870700 Malke -- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" |
#8
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Page Will Not Display
Lisa wrote:
Thanks for the response Malke. I did add the site to his trusted sites and it didn't help so I just changed his favorite site to the homepage and he can access the login from there. Also, thanks for the link SP2 problems. Well, I'm sorry I didn't have the exact answer for you but I'm glad a workaround does the trick. Thanks for letting me know. Cheers, Malke -- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" |
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