freeze ups

Hi All,

W-10 Pro

I have a customer with a New Dell that is complaining
of freeze ups. Of course, it does not do it when I
am there AND he WILL NOT keep notes as to the times
and what was occurring when it froze up. His response is
"I don't [expletive deleted] know".

I have checked in the system logs and all I can
find is where he flipped the power off.

I haven't tried "Who Crashed" as there is no BSOD.
(I also don't know if it works under 10.)

How would you guys troubleshoot this?

Should I upgrade him to 1703?


Many thanks,
-T


Follow up:

The culprit turned out be be the stinkin' Intel M.2 NVMe
drive.

Here is the offenders part number:

Intel SSD SSDPEKKW010T7X1 600p M.280mm 1TB PCI express 3.0x4 3D1 TLC Retail

I go out Thursday to install a Samsung SATA SSD and clone
him over. All the labor, troubleshooting and all, is
free. That is the deal I make if you buy the parts
from me. The new drive is even more expensive. I
will swallow that too.

I moved to the 2-1/2" SATA version version as his motherboard
is a laptop motherboard and I noticed that it only sped
up by about twice with an NMVe drive over a mechanical. And,
I already know his SATA ports work right.

On the bright side, I think Intel is going to refund
me.

I am now Samsung authorized and hope not to sell
another Intel SSD so long as I live. I hope the
one I have sold stay working. :'(

I sincerely appreciate all the help and encouragement
this group gave me in solving this.

-T

T wrote:
Hi All,

W-10 Pro

I have a customer with a New Dell that is complaining
of freeze ups. Of course, it does not do it when I
am there AND he WILL NOT keep notes as to the times
and what was occurring when it froze up. His response is
"I don't [expletive deleted] know".

I have checked in the system logs and all I can
find is where he flipped the power off.

I haven't tried "Who Crashed" as there is no BSOD.
(I also don't know if it works under 10.)

How would you guys troubleshoot this?

Should I upgrade him to 1703?


Many thanks,
-T


Follow up:

The culprit turned out be be the stinkin' Intel M.2 NVMe
drive.

Here is the offenders part number:

Intel SSD SSDPEKKW010T7X1 600p M.280mm 1TB PCI express 3.0x4 3D1 TLC Retail

I go out Thursday to install a Samsung SATA SSD and clone
him over. All the labor, troubleshooting and all, is
free. That is the deal I make if you buy the parts
from me. The new drive is even more expensive. I
will swallow that too.

I moved to the 2-1/2" SATA version version as his motherboard
is a laptop motherboard and I noticed that it only sped
up by about twice with an NMVe drive over a mechanical. And,
I already know his SATA ports work right.

On the bright side, I think Intel is going to refund
me.

I am now Samsung authorized and hope not to sell
another Intel SSD so long as I live. I hope the
one I have sold stay working. :'(

I sincerely appreciate all the help and encouragement
this group gave me in solving this.

-T

Flash-based drives, are only as good as the firmware
running the three-core CPU inside the controller.

Check for a firmware update. Or check the Intel community
forums, and see if this "freezing" thing is a known issue,
and whether any Intel staff actually committed to fixing it.

Paul

On 06/06/2017 09:58 PM, Paul wrote:
T wrote:
Hi All,

W-10 Pro

I have a customer with a New Dell that is complaining
of freeze ups. Of course, it does not do it when I
am there AND he WILL NOT keep notes as to the times
and what was occurring when it froze up. His response is
"I don't [expletive deleted] know".

I have checked in the system logs and all I can
find is where he flipped the power off.

I haven't tried "Who Crashed" as there is no BSOD.
(I also don't know if it works under 10.)

How would you guys troubleshoot this?

Should I upgrade him to 1703?


Many thanks,
-T


Follow up:

The culprit turned out be be the stinkin' Intel M.2 NVMe
drive.

Here is the offenders part number:

Intel SSD SSDPEKKW010T7X1 600p M.280mm 1TB PCI express 3.0x4 3D1 TLC
Retail

I go out Thursday to install a Samsung SATA SSD and clone
him over. All the labor, troubleshooting and all, is
free. That is the deal I make if you buy the parts
from me. The new drive is even more expensive. I
will swallow that too.

I moved to the 2-1/2" SATA version version as his motherboard
is a laptop motherboard and I noticed that it only sped
up by about twice with an NMVe drive over a mechanical. And,
I already know his SATA ports work right.

On the bright side, I think Intel is going to refund
me.

I am now Samsung authorized and hope not to sell
another Intel SSD so long as I live. I hope the
one I have sold stay working. :'(

I sincerely appreciate all the help and encouragement
this group gave me in solving this.

-T

Flash-based drives, are only as good as the firmware
running the three-core CPU inside the controller.

No fooling!


Check for a firmware update.

Did that and it is.

Or check the Intel community
forums, and see if this "freezing" thing is a known issue,
and whether any Intel staff actually committed to fixing it.

Intel was sure gracious about saying they would try to
get me a refund, so maybe they already know about it.

Paul


I got to get him up and going. I can't delay any longer.