Failed HP Envy Laptop

I have a failed HP Envy laptop. The PC screen failed within the 1 year
warranty period.

HP denied warrranty coverage. HP contends that I abused the unit
since I routniely opened and closed the unit by grasping the top left
dispaly corner. HP says that action caused the screen failure. For
sure I did NOT consider that action to be Abuse, as I merely
opened/closed the unit.

While NOT in the User Manual, the HP rep told me I should KNOW that
one can only open/ close a HP laptop by grasping the top center area.

Has anyone else encountered a similar HP situation?

On Fri, 03 Mar 2017 15:29:47 -0700, KenW wrote:

On Fri, 03 Mar 2017 17:12:04 -0500, Dave C wrote:

I have a failed HP Envy laptop. The PC screen failed within the 1 year
warranty period.

HP denied warrranty coverage. HP contends that I abused the unit
since I routniely opened and closed the unit by grasping the top left
dispaly corner. HP says that action caused the screen failure. For
sure I did NOT consider that action to be Abuse, as I merely
opened/closed the unit.

While NOT in the User Manual, the HP rep told me I should KNOW that
one can only open/ close a HP laptop by grasping the top center area.

Has anyone else encountered a similar HP situation?

I guess putting strain on a cheep laptop screen has it's faults.

And this has something to do with Windows 10 ??


KenW
Ken - I agree

I was Surely Remiss in not having my Subject Lline note that my
question was OFF topic, ergo a hardware issue for a PC with Win 10 !!.
I rarely post, but I should have recognized my posting error !!
Apologies!!

I am mad, that my HP warranty claim was denied!! I was Unaware of the
HP user requirement - namely to always open a laptop in the middle!!

On 3/3/2017 2:12 PM, Dave C wrote:
I have a failed HP Envy laptop. The PC screen failed within the 1 year
warranty period.

HP denied warrranty coverage. HP contends that I abused the unit
since I routniely opened and closed the unit by grasping the top left
dispaly corner. HP says that action caused the screen failure. For
sure I did NOT consider that action to be Abuse, as I merely
opened/closed the unit.

While NOT in the User Manual, the HP rep told me I should KNOW that
one can only open/ close a HP laptop by grasping the top center area.

Has anyone else encountered a similar HP situation?

Stupid me I would assume since it does not SPECIFICALLY say in the hand
book on how to open and close said laptop..One would THINK it would be a
covered item.. I believe they are trying to pull a fast one and not
cover their junk!.. Hp couldn't build a quality piece if they tried..I
have had 3 such hassles with them in the past with different products
and different problems. same results. Stopped buying their products/junk.

On Fri, 3 Mar 2017 14:48:41 -0800, Drew
wrote:

On 3/3/2017 2:12 PM, Dave C wrote:
I have a failed HP Envy laptop. The PC screen failed within the 1 year
warranty period.

HP denied warrranty coverage. HP contends that I abused the unit
since I routniely opened and closed the unit by grasping the top left
dispaly corner. HP says that action caused the screen failure. For
sure I did NOT consider that action to be Abuse, as I merely
opened/closed the unit.

While NOT in the User Manual, the HP rep told me I should KNOW that
one can only open/ close a HP laptop by grasping the top center area.

Has anyone else encountered a similar HP situation?

Stupid me I would assume since it does not SPECIFICALLY say in the hand
book on how to open and close said laptop..One would THINK it would be a
covered item.. I believe they are trying to pull a fast one and not
cover their junk!.. Hp couldn't build a quality piece if they tried..I
have had 3 such hassles with them in the past with different products
and different problems. same results. Stopped buying their products/junk

For sure I will never buy a HP replacement !

Drew wrote:
On 3/3/2017 2:12 PM, Dave C wrote:
I have a failed HP Envy laptop. The PC screen failed within the 1 year
warranty period.

HP denied warrranty coverage. HP contends that I abused the unit
since I routniely opened and closed the unit by grasping the top left
dispaly corner. HP says that action caused the screen failure. For
sure I did NOT consider that action to be Abuse, as I merely
opened/closed the unit.

While NOT in the User Manual, the HP rep told me I should KNOW that
one can only open/ close a HP laptop by grasping the top center area.

Has anyone else encountered a similar HP situation?

Stupid me I would assume since it does not SPECIFICALLY say in the hand
book on how to open and close said laptop..One would THINK it would be a
covered item.. I believe they are trying to pull a fast one and not
cover their junk!.. Hp couldn't build a quality piece if they tried..I
have had 3 such hassles with them in the past with different products
and different problems. same results. Stopped buying their products/junk.

I have seen some people grab a laptop from the screen corner and carry
it about with the rest of the laptop totally unsupported! Now that is
abuse, but merely lift the lid open from a corner? That's just junk
hardware. Many HP/Compaq and Toshs are just flimsy junk. My solution was
to get a Thinkpad.

--
Take care,

Jonathan
-------------------
LITTLE WORKS STUDIO
http://www.LittleWorksStudio.com

On 3/3/2017 4:59 PM, Jonathan N. Little wrote:
Drew wrote:
On 3/3/2017 2:12 PM, Dave C wrote:
I have a failed HP Envy laptop. The PC screen failed within the 1 year
warranty period.

HP denied warrranty coverage. HP contends that I abused the unit
since I routniely opened and closed the unit by grasping the top left
dispaly corner. HP says that action caused the screen failure. For
sure I did NOT consider that action to be Abuse, as I merely
opened/closed the unit.

While NOT in the User Manual, the HP rep told me I should KNOW that
one can only open/ close a HP laptop by grasping the top center area.

Has anyone else encountered a similar HP situation?

Stupid me I would assume since it does not SPECIFICALLY say in the hand
book on how to open and close said laptop..One would THINK it would be a
covered item.. I believe they are trying to pull a fast one and not
cover their junk!.. Hp couldn't build a quality piece if they tried..I
have had 3 such hassles with them in the past with different products
and different problems. same results. Stopped buying their products/junk.

I have seen some people grab a laptop from the screen corner and carry
it about with the rest of the laptop totally unsupported! Now that is
abuse, but merely lift the lid open from a corner? That's just junk
hardware. Many HP/Compaq and Toshs are just flimsy junk. My solution was
to get a Thinkpad.

If it was me I'd scour all the documentation that came with the laptop
to verify that no place do they advise not to open the laptop as you do
or that they even provide instructions on how to open it that include
where to hold the laptop while opening it.

Then if nothing is found I would file in small claims court for the full
purchase price of the laptop. Be sure to bring your receipt showing how
much was paid for it AND the supporting user manuals.

The user manuals are hopefully your proof that nothing in them to
support the case against HP.

Here is a link showing how much the Small Claims Court limits are, by
states.
http://www.nolo.com/legal-encycloped...uch-30031.html

As for how much it will take to file as well as to collect varies from
state to state. Then again it might not be worth the effort, it's up to
you.

On 03/03/2017 22:12, Dave C wrote:

Has anyone else encountered a similar HP situation?


No but we don't normally mess around with new laptops!! When we buy a
new machine, we expect it to work out of the box so there is no need to
open it. However, if it doesn't work, then clearly the first thing to
do is to ask the supplier to come and take it away and arrange to make
the full refund, including any shipping costs, immediately.

However, we do get idiots and nutters here all the time so if you want
to know what you can do to continue using your laptop, then please ask
us as we have the solution here. We have helped many idiots here over
the years, so we can add your name on our list.

--
With over 500 million devices now running Windows 10, customer
satisfaction is higher than any previous version of windows.

Hp is correct in this instance no one i know opens his or her lap top this
way.
It does put unnecessary strain on the corner you use to open it when opening
it that way.
Even i open my lap top from the center where the screen has the most
support.
The envy is a better built lap top then the other HP models.
IF you had the extended warranty with the accident coverage like i do it
would have covered this as it covers all common problems IE spills drops
ect.
--
AL'S COMPUTERS
"Dave C" wrote in message
...
I have a failed HP Envy laptop. The PC screen failed within the 1 year
warranty period.

HP denied warrranty coverage. HP contends that I abused the unit
since I routniely opened and closed the unit by grasping the top left
dispaly corner. HP says that action caused the screen failure. For
sure I did NOT consider that action to be Abuse, as I merely
opened/closed the unit.

While NOT in the User Manual, the HP rep told me I should KNOW that
one can only open/ close a HP laptop by grasping the top center area.

Has anyone else encountered a similar HP situation?

Some HP lap tops are cheaply built Ken but not the envy line its supposed to
be the upper class line of non business lap tops for HP.


--
AL'S COMPUTERS
"KenW" wrote in message
...
On Fri, 03 Mar 2017 17:12:04 -0500, Dave C wrote:

I have a failed HP Envy laptop. The PC screen failed within the 1 year
warranty period.

HP denied warrranty coverage. HP contends that I abused the unit
since I routniely opened and closed the unit by grasping the top left
dispaly corner. HP says that action caused the screen failure. For
sure I did NOT consider that action to be Abuse, as I merely
opened/closed the unit.

While NOT in the User Manual, the HP rep told me I should KNOW that
one can only open/ close a HP laptop by grasping the top center area.

Has anyone else encountered a similar HP situation?

I guess putting strain on a cheep laptop screen has it's faults.

And this has something to do with Windows 10 ??


KenW

Its common sense Dave.
The corners are the WEAKEST POINTS in the lid and screen area of any lap
top.


--
AL'S COMPUTERS
"Dave C" wrote in message
...
On Fri, 03 Mar 2017 15:29:47 -0700, KenW wrote:

On Fri, 03 Mar 2017 17:12:04 -0500, Dave C wrote:

I have a failed HP Envy laptop. The PC screen failed within the 1 year
warranty period.

HP denied warrranty coverage. HP contends that I abused the unit
since I routniely opened and closed the unit by grasping the top left
dispaly corner. HP says that action caused the screen failure. For
sure I did NOT consider that action to be Abuse, as I merely
opened/closed the unit.

While NOT in the User Manual, the HP rep told me I should KNOW that
one can only open/ close a HP laptop by grasping the top center area.

Has anyone else encountered a similar HP situation?

I guess putting strain on a cheep laptop screen has it's faults.

And this has something to do with Windows 10 ??


KenW
Ken - I agree

I was Surely Remiss in not having my Subject Lline note that my
question was OFF topic, ergo a hardware issue for a PC with Win 10 !!.
I rarely post, but I should have recognized my posting error !!
Apologies!!

I am mad, that my HP warranty claim was denied!! I was Unaware of the
HP user requirement - namely to always open a laptop in the middle!!

I have owned 12 HP computers over the years and had NO problems with them
that HP did not fix.
One time HP even replaced a failed defective modem FREE OF CHARGE and OUT OF
WARRANTY because they wanted to make things right.
It was out of warranty by 3 days.


--
AL'S COMPUTERS
"Drew" wrote in message
news
On 3/3/2017 2:12 PM, Dave C wrote:
I have a failed HP Envy laptop. The PC screen failed within the 1 year
warranty period.

HP denied warrranty coverage. HP contends that I abused the unit
since I routniely opened and closed the unit by grasping the top left
dispaly corner. HP says that action caused the screen failure. For
sure I did NOT consider that action to be Abuse, as I merely
opened/closed the unit.

While NOT in the User Manual, the HP rep told me I should KNOW that
one can only open/ close a HP laptop by grasping the top center area.

Has anyone else encountered a similar HP situation?

Stupid me I would assume since it does not SPECIFICALLY say in the hand
book on how to open and close said laptop..One would THINK it would be a
covered item.. I believe they are trying to pull a fast one and not cover
their junk!.. Hp couldn't build a quality piece if they tried..I have had
3 such hassles with them in the past with different products and different
problems. same results. Stopped buying their products/junk.

IBM aka Lenovo the company that got caught installing spy ware in it's lap
tops to track what the owners did with them.
NOW that is a lap top i would think twice about buying.
UNLESS i had the spy ware removed and yes its removable if you know how


--
AL'S COMPUTERS
"Jonathan N. Little" wrote in message
news
Drew wrote:
On 3/3/2017 2:12 PM, Dave C wrote:
I have a failed HP Envy laptop. The PC screen failed within the 1 year
warranty period.

HP denied warrranty coverage. HP contends that I abused the unit
since I routniely opened and closed the unit by grasping the top left
dispaly corner. HP says that action caused the screen failure. For
sure I did NOT consider that action to be Abuse, as I merely
opened/closed the unit.

While NOT in the User Manual, the HP rep told me I should KNOW that
one can only open/ close a HP laptop by grasping the top center area.

Has anyone else encountered a similar HP situation?

Stupid me I would assume since it does not SPECIFICALLY say in the hand
book on how to open and close said laptop..One would THINK it would be a
covered item.. I believe they are trying to pull a fast one and not
cover their junk!.. Hp couldn't build a quality piece if they tried..I
have had 3 such hassles with them in the past with different products
and different problems. same results. Stopped buying their products/junk.

I have seen some people grab a laptop from the screen corner and carry it
about with the rest of the laptop totally unsupported! Now that is abuse,
but merely lift the lid open from a corner? That's just junk hardware.
Many HP/Compaq and Toshs are just flimsy junk. My solution was to get a
Thinkpad.

--
Take care,

Jonathan
-------------------
LITTLE WORKS STUDIO
http://www.LittleWorksStudio.com

Good Guy he was talking about opening a lap top BY ITS COVER useing the left corner .
THAT is not opening the computer to fix it.


--
AL'S COMPUTERS
"Good Guy" wrote in message news On 03/03/2017 22:12, Dave C wrote:


Has anyone else encountered a similar HP situation?


No but we don't normally mess around with new laptops!! When we buy a new machine, we expect it to work out of the box so there is no need to open it. However, if it doesn't work, then clearly the first thing to do is to ask the supplier to come and take it away and arrange to make the full refund, including any shipping costs, immediately.

However, we do get idiots and nutters here all the time so if you want to know what you can do to continue using your laptop, then please ask us as we have the solution here. We have helped many idiots here over the years, so we can add your name on our list.


--

With over 500 million devices now running Windows 10, customer satisfaction is higher than any previous version of windows.

Warrenty is only 79 bucks from HP idiot i can afford one for each of my
computers i own 3.


--
AL'S COMPUTERS
"-= Hawk =-" wrote in message
web.com...
On Sat, 4 Mar 2017 03:05:24 -0500, "Andy" scribbled:

Hp is correct in this instance no one i know opens his or her lap top this
way.
It does put unnecessary strain on the corner you use to open it when
opening
it that way.
Even i open my lap top from the center where the screen has the most
support.
The envy is a better built lap top then the other HP models.
IF you had the extended warranty with the accident coverage like i do it
would have covered this as it covers all common problems IE spills drops
ect.

Stop lying, you couldn't afford the warranty let alone a laptop.

--
'What Profiteth It A Kingdom If The Oxen Be Deflated?'
Riddles II, v3
- T. Pratchett

Then why didn't you post the how to do it idiot?
or post the company was doing it .
Because YOU didn't know about it.
you don't relise iam not going to stop posting or answering any ones post
hawk.
you just don't like that iam allot smarter then you are.
YOU act all know it all but the truth is you know the least.


--
AL'S COMPUTERS
"-= Hawk =-" wrote in message
web.com...
On Sat, 4 Mar 2017 03:10:53 -0500, "Andy" scribbled:

UNLESS i had the spy ware removed and yes its removable if you know how

Most sixth graders could have it done before their juice-box was empty.
--
'What Profiteth It A Kingdom If The Oxen Be Deflated?'
Riddles II, v3
- T. Pratchett