Windows Messenger 5.1 SIP - Others apear offline

Hi
I have to use WM 5.1 at work to "chat" via SIP Communication Service and
after successfully login all my colleagues apear to be offline and if I try
to add a new one, I get the error "Sorry! xxxx can not be found." So I can't
open an new chat, it'll open an e-mail if I double klick a colleague.

The funny thing is, I'm showed online for my colleagues and after they write
to me, I can answer ...

Please held ;-)
Regards Mischa

Don't know if you are still having this issue or not, but it sounds like a
firewall issue or you need to reinstall WM. We had this same issue before and
it was the firewall. I disabled the firewall and everything worked. I enabled
the firewall again and it didn't. Make sure your firewall is allowing traffic
for WM. If that don't work try reinstalling WM.

Hope that helps.

"Mischa" wrote:

Hi
I have to use WM 5.1 at work to "chat" via SIP Communication Service and
after successfully login all my colleagues apear to be offline and if I try
to add a new one, I get the error "Sorry! xxxx can not be found." So I can't
open an new chat, it'll open an e-mail if I double klick a colleague.

The funny thing is, I'm showed online for my colleagues and after they write
to me, I can answer ...

Please held ;-)
Regards Mischa

The issue is still there ... but the firewall is turned off (from the
beginning because the PC is in the company network).
I can't uninstall the WM, the option to do that is grayed out ...
Do you have any other ideas ?

"Joshua" wrote:

Don't know if you are still having this issue or not, but it sounds like a
firewall issue or you need to reinstall WM. We had this same issue before and
it was the firewall. I disabled the firewall and everything worked. I enabled
the firewall again and it didn't. Make sure your firewall is allowing traffic
for WM. If that don't work try reinstalling WM.

Hope that helps.

"Mischa" wrote:

Hi
I have to use WM 5.1 at work to "chat" via SIP Communication Service and
after successfully login all my colleagues apear to be offline and if I try
to add a new one, I get the error "Sorry! xxxx can not be found." So I can't
open an new chat, it'll open an e-mail if I double klick a colleague.

The funny thing is, I'm showed online for my colleagues and after they write
to me, I can answer ...

Please held ;-)
Regards Mischa

"Mischa" wrote:

The issue is still there ... but the firewall is turned off (from the
beginning because the PC is in the company network).
I can't uninstall the WM, the option to do that is grayed out ...
Do you have any other ideas ?

"Joshua" wrote:

Don't know if you are still having this issue or not, but it sounds like a
firewall issue or you need to reinstall WM. We had this same issue before and
it was the firewall. I disabled the firewall and everything worked. I enabled
the firewall again and it didn't. Make sure your firewall is allowing traffic
for WM. If that don't work try reinstalling WM.

Hope that helps.

"Mischa" wrote:

Hi
I have to use WM 5.1 at work to "chat" via SIP Communication Service and
after successfully login all my colleagues apear to be offline and if I try
to add a new one, I get the error "Sorry! xxxx can not be found." So I can't
open an new chat, it'll open an e-mail if I double klick a colleague.

The funny thing is, I'm showed online for my colleagues and after they write
to me, I can answer ...

Please held ;-)
Regards Mischa