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#17
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Receive & send e-mail messages
Paul wrote:
wrote: On Sat, 17 Nov 2012 09:30:14 -0500, Paul wrote: wrote: I recently bought a new Hewlet Packard Pavilion p7-1446s computer with an 11 by 26 inch digital monitor. It came with Windows 8 installed and I've had very few problems with this new computer....but, I can't receive e-mail messages. I can send, but I can't receive, with either e-mail client software. I use Windows Live and also Agent as my e-mail software and neither of these will receive messages. I can go to my old computer and receive the messages that were waiting on my e-mail server, so obviously there are messages to be received. All my other internet processes seem to be working very well and this new computer is fast and stable, so far. I use a Netgear Router, Modem, Firewall setup for a home network. Three desktop computers are connected by ethernet cables and my laptop uses a wi-fi connection. All of these seem to be working very well and all the comptuers except my new HP Pavilion will send and receive e-mail with no problems. Is this possibly a motherboard problem on the new coimputer wherein the Ethernet cable connection is flawed in some way? Thanks for any clues anyone can provide. Gordon Email protocols can be things like POP3 and IMAP. You need to know what your ISP uses and supports. Examples: * Incoming Mail Server: imap.coxmail.com, Port 993 * Outgoing Mail Server: smtp.coxmail.com, Port 465 or * Incoming pop.cox.net Incoming POP Port: 110 Note: Use 995 for a secure connection. * Outgoing smtp.cox.net Port 587 with TLS enabled Port 465 with SSL enabled and check the authentication box, if available And select email clients that also support those standards. (Because both those standards use SMTP on outgoing, that could be why sending still works for you.) One problem with Windows 8, is you may have IMAP support immediately, but if you need POP3, a third-party email client will be needed. For example, Thunderbird may be able to do POP3. You could set up your email details in Thunderbird, and see if receiving works there. So it's really a matter of reading up, on what the email client you're currently using supports. If the client only does IMAP, there's no sense pointing such a client at a POP3 server. You need a different email client for that. ******* If you use webmail, that's a separate protocol and set of issues. And may be more likely to work as you move from machine to machine (the mail in that case, uses a web browser). If generally, web browsing works, then webmail is likely to work as well. Paul Thanks, Paul. I set the new computer's Windows Live Mail and Agent up using the same settings that have been in use on my old computer. That is, I opened Tools, Servers and Accounts on the old computer then copied the setup information to the new one. I've checked this again and again but found no errors such as a typing error. I'm wondering if the Ethernet cable might be flawed in some way. This new computer is about 15 feet away from the router/modem/firewall and I have used a 16 foot Ethernet cable. Maybe this long cable has some defects or maybe the line resistance is not within the tolerance limits of my new comuter's Ethernet hookup. Or....maybe there is a defect in my new comuter's Ethernet hookup on the motherboard. How couild I check this out? Gordon To communicate with the SMTP server, requires both sending and receiving packets. TCP/IP is a "reliable" protocol, and when something is sent, there is an ACK to acknowledge it. So bidirectional communications are required for many things already. A failure of an activity on just one port number, does not imply a PHY failure, bad NIC, bad cable etc. If you can web surf, that sends and receives enough packets to prove basic Ethernet is working fine. Maybe a firewall somewhere, is blocking a particular port number. To debug your problem, install a copy of Wireshark. To start with here, what you're looking for, is when the email client is asked to receive mail, you see packets going off to the server. Because the session is encrypted, it's going to be pretty hard to tell what's broke. If a "plaintext" port number was available, then you could actually read all the protocol used. http://en.wikipedia.org/wiki/Wireshark It's also possible to do basic debugging of some things on the Internet, with a Telnet client. You would do this in a command prompt, assuming a copy of telnet.exe is available. http://www.courier-mta.org/authlib/R...authdebug.html -- to debug POP3 -- telnet pop3.myispname.com 110 user XXXXXXXX pass YYYYYYYY stat quit -- to debug IMAP -- telnet imap.myispname.com 143 a login USERNAME PASSWORD a examine inbox a logout To debug sending, there are similar ideas involved. As in telnet smtp.myispname.com 25 This article walks through the steps, to draft a simple email and send it, all using Telnet interactively. A single line with a "." as the only input, takes the thing out of compose mode, and sends the email. http://support.uptimesoftware.com/article.php?id=423 So with patience and the right web page with details, you can actually "manually verify the plumbing". Then, it's a matter of figuring out (somehow), what your fancy client is doing wrong. Paul I back this idea. Telnet is off by default in Win7. Here's how to enable it; http://www.fettesps.com/windows-7-enable-telnet/ A simple corroboration that some messages are actually in the inbox will be very helpful; especially from the same computer system wherein the email clients get nothing. I've found telnet useful with news-servers as well; things like checking how many messages are actually in a certain NG when I think I'm not getting the lot. Ed |
#18
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Receive & send e-mail messages
On 17/11/2012 14:49, wrote:
On Sat, 17 Nov 2012 09:30:14 -0500, wrote: wrote: I recently bought a new Hewlet Packard Pavilion p7-1446s computer with an 11 by 26 inch digital monitor. It came with Windows 8 installed and I've had very few problems with this new computer....but, I can't receive e-mail messages. I can send, but I can't receive, with either e-mail client software. I use Windows Live and also Agent as my e-mail software and neither of these will receive messages. I can go to my old computer and receive the messages that were waiting on my e-mail server, so obviously there are messages to be received. All my other internet processes seem to be working very well and this new computer is fast and stable, so far. I use a Netgear Router, Modem, Firewall setup for a home network. Three desktop computers are connected by ethernet cables and my laptop uses a wi-fi connection. All of these seem to be working very well and all the comptuers except my new HP Pavilion will send and receive e-mail with no problems. Is this possibly a motherboard problem on the new coimputer wherein the Ethernet cable connection is flawed in some way? Thanks for any clues anyone can provide. Gordon Email protocols can be things like POP3 and IMAP. You need to know what your ISP uses and supports. Examples: * Incoming Mail Server: imap.coxmail.com, Port 993 * Outgoing Mail Server: smtp.coxmail.com, Port 465 or * Incoming pop.cox.net Incoming POP Port: 110 Note: Use 995 for a secure connection. * Outgoing smtp.cox.net Port 587 with TLS enabled Port 465 with SSL enabled and check the authentication box, if available And select email clients that also support those standards. (Because both those standards use SMTP on outgoing, that could be why sending still works for you.) One problem with Windows 8, is you may have IMAP support immediately, but if you need POP3, a third-party email client will be needed. For example, Thunderbird may be able to do POP3. You could set up your email details in Thunderbird, and see if receiving works there. So it's really a matter of reading up, on what the email client you're currently using supports. If the client only does IMAP, there's no sense pointing such a client at a POP3 server. You need a different email client for that. ******* If you use webmail, that's a separate protocol and set of issues. And may be more likely to work as you move from machine to machine (the mail in that case, uses a web browser). If generally, web browsing works, then webmail is likely to work as well. Paul Thanks, Paul. I set the new computer's Windows Live Mail and Agent up using the same settings that have been in use on my old computer. That is, I opened Tools, Servers and Accounts on the old computer then copied the setup information to the new one. I've checked this again and again but found no errors such as a typing error. Is it possible that Mailbox can be corrupted? I this case I'd delete the Mailbox, reboot the PC and Mailbox shoule restore itself automaticaly, Then enter your setup and see if that works. I'm wondering if the Ethernet cable might be flawed in some way. This new computer is about 15 feet away from the router/modem/firewall and I have used a 16 foot Ethernet cable. Maybe this long cable has some defects or maybe the line resistance is not within the tolerance limits of my new comuter's Ethernet hookup. Or....maybe there is a defect in my new comuter's Ethernet hookup on the motherboard. How couild I check this out? Gordon |
#19
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Receive & send e-mail messages
Hi, Gordon.
I believe you when you say that you've checked EVERYTHING for typos and other differences between your old and new setups. But my experience indicates that there are some subtle settings that are not displayed to us. Export/Import of the settings via an .iaf file can bring along those nuances that we can never find with our eyes. (I have several .iaf files, for both mail and news, that I've been importing to successive versions of Windows and OE/WM/WLM for several years now. BTDT!) It's worth a try. RC -- -- R. C. White, CPA San Marcos, TX Microsoft Windows MVP (2002-2010) Windows Live Mail 2012 (Build 16.4.3505.0912) in Win8 "Gordon" wrote in message ... On Sat, 17 Nov 2012 09:18:50 -0600, "R. C. White" wrote: Hi, Gordon. Is this possibly a motherboard problem on the new coimputer wherein the Ethernet cable connection is flawed in some way? Not likely to be either of these, or any hardware problem. Most likely just incorrect settings within your email client setup. I've never used Agent at all, but in any recent version of Outlook Express/Windows Mail/Windows Live Mail, we can Export the settings (port, SSL, authentication, etc.) from a setup that is working correctly and Import it into the new system. Everything but the password, that is; you'll have to re-enter that to connect to your server. Here are the steps in the latest WLM (Build 16.4.3505.0912); you can probably adapt to whichever version you have, or just tell us your version and we'll help. Click the File icon in the upper left corner of the main WLM screen, then click Export email | Account (or click Options | Email accounts to get to the same place). Here is the screen that we've used since at least OE6. Select your old email account and Export the settings to a file, which will be assigned an .iaf extension; makes sure this goes to a location that your new system can read, such as a USB jump drive. (Export other accounts if you have more than one.) Then go through the same process on your new WLM to Import from that .iaf file. Enter your password and you should be good to go. Let us know how this works out for you. RC RC, I haven't changed my e-mail service provider. I am using the same service provider I have used for a LONG time on my other computers. The only thing that has changed is that I'm trying to get this set up on a new computer running Windows 8 and my freshly installed Windows Live Mail and Agent. I open each of these e-mail client software in my old and in my new computer then to to Tools Servers and Accounts and read the setting information from the old computer and type it into the new one. I've gone back through this and checked for any typing errors but found none. Gordon wrote in message ... I recently bought a new Hewlet Packard Pavilion p7-1446s computer with an 11 by 26 inch digital monitor. It came with Windows 8 installed and I've had very few problems with this new computer....but, I can't receive e-mail messages. I can send, but I can't receive, with either e-mail client software. I use Windows Live and also Agent as my e-mail software and neither of these will receive messages. I can go to my old computer and receive the messages that were waiting on my e-mail server, so obviously there are messages to be received. All my other internet processes seem to be working very well and this new computer is fast and stable, so far. I use a Netgear Router, Modem, Firewall setup for a home network. Three desktop computers are connected by ethernet cables and my laptop uses a wi-fi connection. All of these seem to be working very well and all the comptuers except my new HP Pavilion will send and receive e-mail with no problems. Is this possibly a motherboard problem on the new coimputer wherein the Ethernet cable connection is flawed in some way? Thanks for any clues anyone can provide. Gordon |
#20
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Receive & send e-mail messages
On Sat, 17 Nov 2012 17:13:39 +0000, MacCorquindale
wrote: On 17/11/2012 14:49, wrote: On Sat, 17 Nov 2012 09:30:14 -0500, wrote: wrote: I recently bought a new Hewlet Packard Pavilion p7-1446s computer with an 11 by 26 inch digital monitor. It came with Windows 8 installed and I've had very few problems with this new computer....but, I can't receive e-mail messages. I can send, but I can't receive, with either e-mail client software. I use Windows Live and also Agent as my e-mail software and neither of these will receive messages. I can go to my old computer and receive the messages that were waiting on my e-mail server, so obviously there are messages to be received. All my other internet processes seem to be working very well and this new computer is fast and stable, so far. I use a Netgear Router, Modem, Firewall setup for a home network. Three desktop computers are connected by ethernet cables and my laptop uses a wi-fi connection. All of these seem to be working very well and all the comptuers except my new HP Pavilion will send and receive e-mail with no problems. Thanks, Paul. I set the new computer's Windows Live Mail and Agent up using the same settings that have been in use on my old computer. That is, I opened Tools, Servers and Accounts on the old computer then copied the setup information to the new one. I've checked this again and again but found no errors such as a typing error. Is it possible that Mailbox can be corrupted? I this case I'd delete the Mailbox, reboot the PC and Mailbox shoule restore itself automaticaly, Then enter your setup and see if that works. This sounds interesting, but how do I delete the mailbox from both Agent and MS Outlook? Are you talking about the mailbox entry that is shown in each of these e-mail readers? Gordon I'm sending this from my old computer. For the past two hours I've had Agent in the process of receiving email messages on my new computer. It is still working on message number 1 but seems to be about finished. I'm wondering if the Ethernet cable might be flawed in some way. This new computer is about 15 feet away from the router/modem/firewall and I have used a 16 foot Ethernet cable. Maybe this long cable has some defects or maybe the line resistance is not within the tolerance limits of my new comuter's Ethernet hookup. Or....maybe there is a defect in my new comuter's Ethernet hookup on the motherboard. How couild I check this out? Gordon |
#21
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Receive & send e-mail messages
You stated that you manually setup your email. In my Win 7 with Windows Live Mail, I only had to type in my email address and WLM set it up for me without problems. I suggest you go to Options / Email accounts and remove your Email, then click add, chose email account. A window will open asking for your email address, password and display name. That’s it. |
#22
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Receive & send e-mail messages
On Sat, 17 Nov 2012 14:11:03 -0500, "FDK" wrote:
You stated that you manually setup your email. In my Win 7 with Windows Live Mail, I only had to type in my email address and WLM set it up for me without problems. I suggest you go to Options / Email accounts and remove your Email, then click add, chose email account. A window will open asking for your email address, password and display name. That’s it. I've been using Windows 8 only a few days, and am still a long way from understanding all the vagaries of it. Where do I find "Options" or how do I get there? Another thing I'd like to know how to do...make the screen show some circles or other indications that tell me where the mouse is hiding when I inadvertently move it off the edge of the screen. Sometimes it takes a minute or two for me to get my mouse pointer back onto the screen if I accidentally brushed it off to the side without knowing which side or edge of the screen it went into hiding. Gordon |
#23
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Receive & send e-mail messages
wrote in message
... I recently bought a new Hewlet Packard Pavilion p7-1446s computer with an 11 by 26 inch digital monitor. It came with Windows 8 installed and I've had very few problems with this new computer....but, I can't receive e-mail messages. I can send, but I can't receive, with either e-mail client software. I use Windows Live and also Agent as my e-mail software and neither of these will receive messages. I can go to my old computer and receive the messages that were waiting on my e-mail server, so obviously there are messages to be received. All my other internet processes seem to be working very well and this new computer is fast and stable, so far. I use a Netgear Router, Modem, Firewall setup for a home network. Three desktop computers are connected by ethernet cables and my laptop uses a wi-fi connection. All of these seem to be working very well and all the comptuers except my new HP Pavilion will send and receive e-mail with no problems. Is this possibly a motherboard problem on the new coimputer wherein the Ethernet cable connection is flawed in some way? Thanks for any clues anyone can provide. Gordon Check if this info helps... How can I configure email in Windows Live Mail? http://kb.mediatemple.net/questions/...e+Mail%3F# gs or... http://www.google.co.uk/search?sourc...s+Live+Mail%3f |
#24
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Receive & send e-mail messages
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#25
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Receive & send e-mail messages
wrote in message ... On Sat, 17 Nov 2012 14:11:03 -0500, "FDK" wrote: You stated that you manually setup your email. In my Win 7 with Windows Live Mail, I only had to type in my email address and WLM set it up for me without problems. I suggest you go to Options / Email accounts and remove your Email, then click add, chose email account. A window will open asking for your email address, password and display name. That’s it. I've been using Windows 8 only a few days, and am still a long way from understanding all the vagaries of it. Where do I find "Options" or how do I get there? In Windows Live Mail upper left hand corner, there is an Icon with a down pointing arrow next to it It, it is left of the "message" tab. - click that. |
#26
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Receive & send e-mail messages
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