SP2 and Updates Problem!!!

A client's computer is running XP Pro. and I have been unable to install
SP2. The process begins and during the installing files portion, access
denied error pops up, then the uninstall wizard runs. I cleaned up spyware
and viruses, tried to run SP2 again, same thing happened. Now, I cannot get
to the Windows Update Page. When it is checking for updates, get the
message that

"the web page has encountered a problem and cannot display the view you
requested"

Any ideas?

Thank you for you help in advance!

Try going to microsoft.com,install microsoft update,it replaces windows
update.
Have they tried installing SP2 from a file,cd or trying from update.Try
downloading
the file,then install.

"Candace Sparks" wrote:

A client's computer is running XP Pro. and I have been unable to install
SP2. The process begins and during the installing files portion, access
denied error pops up, then the uninstall wizard runs. I cleaned up spyware
and viruses, tried to run SP2 again, same thing happened. Now, I cannot get
to the Windows Update Page. When it is checking for updates, get the
message that

"the web page has encountered a problem and cannot display the view you
requested"

Any ideas?

Thank you for you help in advance!