The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a

Appreciate any help in identifying the cause and suggested fix of this problem.

PC auto reboots several times, once running, following msg found in event viewer:

The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a (0xe100caa0,
0x00000002, 0x00000000, 0x804e804e).

OS is XP Home, SP3

Have accumulated 9 minidump files in the last 2 days.

Last actions before the problem started as follows:

1. Install Adobe Reader 11.0.06 update and failed with this error msg displayed:
Error 1321: The Installer has insufficient privileges to modify this file: C:\Program
Files\Adobe\Reader 11.0\Reader\plug_ins\(do not recall file name).

Implemented Adobe's recommended fix is as follows:

In Windows Explorer, navigate to the parent folder listed in the 1321 or 1309 error
message in your log file.

Right-click the parent folder and choose Properties.
In the Properties window, select the Security tab.
In Group Or User Names, select Administrators (1). Then, in Permissions For
Administrators, make sure that Full Control is set to Allow (2).

In Group Or User Names, select System (1).  Then, in Permissions For System, make
sure that Full Control is set to Allow (2).

Still in the Security tab (1), click Advanced (2).

In the Advanced Security Settings window, make sure you're in the Permissions tab.

Select Replace Permission Entries On All Child Objects With Entries Shown Here That Apply
To Child Objects (1) and click OK (2).

Click OK to close the Properties window.

2. After performing the above steps the update failed to install.

3. Deleted Adobe Reader 11.0.06 and installed 11.0.07.

Thanks for any recommendations on how to fix this problem.

Doug

On 05/25/2014 11:28 AM, Doug wrote:
Appreciate any help in identifying the cause and suggested fix of this problem.

PC auto reboots several times, once running, following msg found in event viewer:

The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a (0xe100caa0,
0x00000002, 0x00000000, 0x804e804e).

OS is XP Home, SP3

Have accumulated 9 minidump files in the last 2 days.

Last actions before the problem started as follows:

1. Install Adobe Reader 11.0.06 update and failed with this error msg displayed:
Error 1321: The Installer has insufficient privileges to modify this file: C:\Program
Files\Adobe\Reader 11.0\Reader\plug_ins\(do not recall file name).

Implemented Adobe's recommended fix is as follows:

In Windows Explorer, navigate to the parent folder listed in the 1321 or 1309 error
message in your log file.

Right-click the parent folder and choose Properties.
In the Properties window, select the Security tab.
In Group Or User Names, select Administrators (1). Then, in Permissions For
Administrators, make sure that Full Control is set to Allow (2).

In Group Or User Names, select System (1).  Then, in Permissions For System, make
sure that Full Control is set to Allow (2).

Still in the Security tab (1), click Advanced (2).

In the Advanced Security Settings window, make sure you're in the Permissions tab.

Select Replace Permission Entries On All Child Objects With Entries Shown Here That Apply
To Child Objects (1) and click OK (2).

Click OK to close the Properties window.

2. After performing the above steps the update failed to install.

3. Deleted Adobe Reader 11.0.06 and installed 11.0.07.


Do you really mean delete?

If so, you should have uninstalled.

I incorrectly stated the action - Adobe Reader 11.0.06 was uninstalled before installing
11.0.07.




philo* wrote:

On 05/25/2014 11:28 AM, Doug wrote:
Appreciate any help in identifying the cause and suggested fix of this problem.

PC auto reboots several times, once running, following msg found in event viewer:

The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a (0xe100caa0,
0x00000002, 0x00000000, 0x804e804e).

OS is XP Home, SP3

Have accumulated 9 minidump files in the last 2 days.

Last actions before the problem started as follows:

1. Install Adobe Reader 11.0.06 update and failed with this error msg displayed:
Error 1321: The Installer has insufficient privileges to modify this file: C:\Program
Files\Adobe\Reader 11.0\Reader\plug_ins\(do not recall file name).

Implemented Adobe's recommended fix is as follows:

In Windows Explorer, navigate to the parent folder listed in the 1321 or 1309 error
message in your log file.

Right-click the parent folder and choose Properties.
In the Properties window, select the Security tab.
In Group Or User Names, select Administrators (1). Then, in Permissions For
Administrators, make sure that Full Control is set to Allow (2).

In Group Or User Names, select System (1).  Then, in Permissions For System, make
sure that Full Control is set to Allow (2).

Still in the Security tab (1), click Advanced (2).

In the Advanced Security Settings window, make sure you're in the Permissions tab.

Select Replace Permission Entries On All Child Objects With Entries Shown Here That Apply
To Child Objects (1) and click OK (2).

Click OK to close the Properties window.

2. After performing the above steps the update failed to install.

3. Deleted Adobe Reader 11.0.06 and installed 11.0.07.


Do you really mean delete?

If so, you should have uninstalled.

On 05/25/2014 11:30 PM, Doug wrote:
I incorrectly stated the action - Adobe Reader 11.0.06 was uninstalled before installing
11.0.07.
X''


snip




I'd run a RAM test

What software do you recommend?

philo* wrote:

On 05/25/2014 11:30 PM, Doug wrote:
I incorrectly stated the action - Adobe Reader 11.0.06 was uninstalled before installing
11.0.07.
X''


snip




I'd run a RAM test

On 05/29/2014 07:59 PM, Doug wrote:
What software do you recommend?

philo wrote:

On 05/25/2014 11:30 PM, Doug wrote:
I incorrectly stated the action - Adobe Reader 11.0.06 was uninstalled before installing
11.0.07.
X''


snip




I'd run a RAM test





Use Memtest or memtest86


If there are any errors at all you can stop the test as there should be
no errors at all.


I'd run it for at least a few hours...or over night.