Download speed slower than Upload Speed

(This is a new question about a different Verizon DSL line from my previous posts about DSL vs cable.)

I'm working at another location now which has Verizon DSL. The speed of uploading files via FTP is 200-400Kbps -- slower than it should be, but fine for what we're doing here. However the download FTP speed varies from 15-35Kbps, way too slow for most work. Verizon DSL tech came out and checked -- the upload speed on the Verizon side of the box was 500K, but the download speed checked out at 1.5M. This location is 2-3 miles from the Verizon central office.

My question is - why is the download speed fast and upload slow? Could this be due to something on my end? modem, OS, internal building wiring? OS is Win2000.

Correction.... last paragraph was wrong....

(This is a new question about a different Verizon DSL line from my previous posts about DSL vs cable.)

I'm working at another location now which has Verizon DSL. The speed of uploading files via FTP is 200-400Kbps -- slower than it should be, but fine for what we're doing here. However the download FTP speed varies from 15-35Kbps, way too slow for most work. Verizon DSL tech came out and checked -- the upload speed on the Verizon side of the box was 500K, but the download speed checked out at 1.5M. This location is 2-3 miles from the Verizon central office.

My question is - why is the UPLOAD speed fast and DOWNLOAD slow? Could this be due to something on my end? modem, OS, internal building wiring? OS is Win2000.

Sasquatch Jones wrote:

From your headers:
Content-Transfer-Encoding: quoted-printable

Usenet is not an e-mail venue. Newsgroup posts should have a maximum
physical line length of 76 characters, or less (to permit indentation of
quoted content in replies). Configure your newsreader (Outlook Express)
to physically wrap lines (rather than to make each paragraph a really
long single line).

Following quoted content was wrapped to maintain a physical line length
of 72 characters.

(This is a new question about a different Verizon DSL line from my
previous posts about DSL vs cable.)

I'm working at another location now which has Verizon DSL. The speed
of uploading files via FTP is 200-400Kbps -- slower than it should
be, but fine for what we're doing here. However the download FTP
speed varies from 15-35Kbps, way too slow for most work. Verizon DSL
tech came out and checked -- the upload speed on the Verizon side of
the box was 500K, but the download speed checked out at 1.5M. This
location is 2-3 miles from the Verizon central office.

Uploading and downloading from *whose* FTP server? If someone else's
then maybe they have its bandwidth throttled how you experience.
Perhaps there are only a few uploaders so that bandwidth load to the FTP
server is low but it has lots of downloaders so that bandwidth has to be
shared amongst all those users.

My question is - why is the download speed fast and upload slow?
Could this be due to something on my end? modem, OS, internal
building wiring? OS is Win2000.

(Now the transfer speeds reversed. Corrected in your reply.)

No matter what are your speeds, you cannot exceed what the file server
wants to dole out to you. So you'll need to check with whomever
administers the FTP server as to why your download speed from them
(which is their upload speed to you) is so slow. Your download speed
will be affected by their maximum upload speed along with what chunk of
their upload bandwidth they portion to your connection along with all
other concurrent connections to them. What is their upload speed? How
many concurrent connections do they allow (i.e., sharing of bandwidth
amongst how many users)? Did they configure their server to have slow
outbound speed (upload to them, download to you)?

Have you tried downloading a file from the FTP software with all your
security software disabled (anti-virus, firewall, HIPS, whatever)?

Besides what the Verizon tech measured, what do you get when you visit
speedtest.net and see not only what is Verizon's speeds for you on their
network but also what speeds you get when connecting outside their
network?

Sasquatch,

the upload speed on the Verizon side of the box was 500K,
but the download speed checked out at 1.5M.

I get the feeling that they are speaking in consumer terms (so as to not to
confuse the nitwits under them), and as a result (rightfully) confusing you.
:-| :-)

So I think they ment "upload" and "download" as seen by you, not by them.
In other words: *you* (probably) have a 1.6 Mbit download and a 0.5 Mbit
upload.

If it would have been the other way around the Verizon DSL tech would
probably have scratched his head ...

Though I have to ask: Are you sure that was in bits-per-second ? That would
make it quite slow (160 KByte a second download).

Could this be due to something on my end? modem,
OS, internal building wiring?

All of it possible, but not directly likely.

You could try to test the whole thing by moving the modem as close to the
incoming Verizon wire as you can and use a laptop with a different OS for a
speed test -- ask Verizons helpdesk which server of them you can connect to
for such test.

However the download FTP speed varies from 15-35Kbps,
way too slow for most work

Its possible that the other side throttles *their* upload, which than
(ofcourse) means your download can never get higher than that.

Ever tried to download the same from another connection (preferrably a
building down the streed, a coffeeshop or something like it) ? And how do
other downloads (http for example) do ? Faster ? As slow ? If its the
connection or any of what you named such down/uploads should also be slow.

Regards,
Rudy Wieser


-- Origional message:
Sasquatch Jones schreef in berichtnieuws
...
Correction.... last paragraph was wrong....

(This is a new question about a different Verizon DSL line from my previous
posts about DSL vs cable.)

I'm working at another location now which has Verizon DSL. The speed of
uploading files via FTP is 200-400Kbps -- slower than it should be, but fine
for what we're doing here. However the download FTP speed varies from
15-35Kbps, way too slow for most work. Verizon DSL tech came out and
checked -- the upload speed on the Verizon side of the box was 500K, but the
download speed checked out at 1.5M. This location is 2-3 miles from the
Verizon central office.

My question is - why is the UPLOAD speed fast and DOWNLOAD slow? Could this
be due to something on my end? modem, OS, internal building wiring? OS is
Win2000.

"R.Wieser" wrote in message ...
Sasquatch,

the upload speed on the Verizon side of the box was 500K,
but the download speed checked out at 1.5M.

I get the feeling that they are speaking in consumer terms (so as to not to
confuse the nitwits under them), and as a result (rightfully) confusing you.
:-| :-)

So I think they ment "upload" and "download" as seen by you, not by them.
In other words: *you* (probably) have a 1.6 Mbit download and a 0.5 Mbit
upload.

If it would have been the other way around the Verizon DSL tech would
probably have scratched his head ...

Though I have to ask: Are you sure that was in bits-per-second ? That would
make it quite slow (160 KByte a second download).



I have tried FTP to various servers on 1&1, godaddy, namesecure. I send/receive a 250K file. During upload/download, the speed is displayed as:

Upload (my computer to server): 200-400Kbps today
Download (server to my computer): 25-35 Kpbs today
The numbers are the same for all servers.

For the past 10 years up until summer, no problem downloading videos, etc. Then slowly got worse. Verizon hardware techs have been out 6 or so times making new connections on the poles and street connection boxes. Each time the performance improved both up/downloads, but downloads never got about 40Kbps. Hardward techs all say it's because Verizon is not maintaining their lines and are trying to switch everyone to FIOS. I don't keep up with the telephone industry news, but that sounds reasonable to me. Verizon DSL techs only test speeds at various connections - they call the central office and run a "test" but it sounds like from their converstations that the guy at the office is reading from a script. Neither hardware or DSL techs have any respect for each other.


Could this be due to something on my end? modem,
OS, internal building wiring?

All of it possible, but not directly likely.

You could try to test the whole thing by moving the modem as close to the
incoming Verizon wire as you can and use a laptop with a different OS for a
speed test -- ask Verizons helpdesk which server of them you can connect to
for such test.

However the download FTP speed varies from 15-35Kbps,
way too slow for most work

Its possible that the other side throttles *their* upload, which than
(ofcourse) means your download can never get higher than that.

Ever tried to download the same from another connection (preferrably a
building down the streed, a coffeeshop or something like it) ? And how do
other downloads (http for example) do ? Faster ? As slow ? If its the
connection or any of what you named such down/uploads should also be slow.

Regards,
Rudy Wieser


-- Origional message:
Sasquatch Jones schreef in berichtnieuws
...
Correction.... last paragraph was wrong....

(This is a new question about a different Verizon DSL line from my previous
posts about DSL vs cable.)

I'm working at another location now which has Verizon DSL. The speed of
uploading files via FTP is 200-400Kbps -- slower than it should be, but fine
for what we're doing here. However the download FTP speed varies from
15-35Kbps, way too slow for most work. Verizon DSL tech came out and
checked -- the upload speed on the Verizon side of the box was 500K, but the
download speed checked out at 1.5M. This location is 2-3 miles from the
Verizon central office.

My question is - why is the UPLOAD speed fast and DOWNLOAD slow? Could this
be due to something on my end? modem, OS, internal building wiring? OS is
Win2000.

"VanguardLH" wrote in message ...
Sasquatch Jones wrote:

From your headers:
Content-Transfer-Encoding: quoted-printable

Usenet is not an e-mail venue. Newsgroup posts should have a maximum
physical line length of 76 characters, or less (to permit indentation of
quoted content in replies). Configure your newsreader (Outlook Express)
to physically wrap lines (rather than to make each paragraph a really
long single line).

Following quoted content was wrapped to maintain a physical line length
of 72 characters.

Thanks.

(This is a new question about a different Verizon DSL line from my
previous posts about DSL vs cable.)

I'm working at another location now which has Verizon DSL. The speed
of uploading files via FTP is 200-400Kbps -- slower than it should
be, but fine for what we're doing here. However the download FTP
speed varies from 15-35Kbps, way too slow for most work. Verizon DSL
tech came out and checked -- the upload speed on the Verizon side of
the box was 500K, but the download speed checked out at 1.5M. This
location is 2-3 miles from the Verizon central office.

Uploading and downloading from *whose* FTP server? If someone else's
then maybe they have its bandwidth throttled how you experience.
Perhaps there are only a few uploaders so that bandwidth load to the FTP
server is low but it has lots of downloaders so that bandwidth has to be
shared amongst all those users.

My question is - why is the download speed fast and upload slow?
Could this be due to something on my end? modem, OS, internal
building wiring? OS is Win2000.

(Now the transfer speeds reversed. Corrected in your reply.)

No matter what are your speeds, you cannot exceed what the file server
wants to dole out to you. So you'll need to check with whomever
administers the FTP server as to why your download speed from them
(which is their upload speed to you) is so slow. Your download speed
will be affected by their maximum upload speed along with what chunk of
their upload bandwidth they portion to your connection along with all
other concurrent connections to them. What is their upload speed? How
many concurrent connections do they allow (i.e., sharing of bandwidth
amongst how many users)? Did they configure their server to have slow
outbound speed (upload to them, download to you)?

Have you tried downloading a file from the FTP software with all your
security software disabled (anti-virus, firewall, HIPS, whatever)?

Besides what the Verizon tech measured, what do you get when you visit
speedtest.net and see not only what is Verizon's speeds for you on their
network but also what speeds you get when connecting outside their
network?

Speedtest results are exactly the same as those displayed when sending/receiving flies via FTP. And, yes, I have sent to various different companies' servers and all results are the same. Download speeds are 10 times slower than upload with all, including speedtest.

PS -- I forgot to say -- I did check with others on the street and those using Verizon DSL are having the same speed problems.

OT, but there is no real phone support with Verizon. Everyone tries to up-sell to FIOS at 2-3 times the cost of DSL. They do have decent support at phone centers in Calif and Pennsylvania, but you first have to talk to someone offshore, and then it's a good 15 minutes waiting to connect to US based support.

"Sasquatch Jones" wrote in message ...
"R.Wieser" wrote in message ...
Sasquatch,

the upload speed on the Verizon side of the box was 500K,
but the download speed checked out at 1.5M.

I get the feeling that they are speaking in consumer terms (so as to not to
confuse the nitwits under them), and as a result (rightfully) confusing you.
:-| :-)

So I think they ment "upload" and "download" as seen by you, not by them.
In other words: *you* (probably) have a 1.6 Mbit download and a 0.5 Mbit
upload.

If it would have been the other way around the Verizon DSL tech would
probably have scratched his head ...

Though I have to ask: Are you sure that was in bits-per-second ? That would
make it quite slow (160 KByte a second download).



I have tried FTP to various servers on 1&1, godaddy, namesecure. I send/receive a 250K file. During upload/download, the speed is displayed as:

Upload (my computer to server): 200-400Kbps today
Download (server to my computer): 25-35 Kpbs today
The numbers are the same for all servers.

For the past 10 years up until summer, no problem downloading videos, etc. Then slowly got worse. Verizon hardware techs have been out 6 or so times making new connections on the poles and street connection boxes. Each time the performance improved both up/downloads, but downloads never got about 40Kbps. Hardward techs all say it's because Verizon is not maintaining their lines and are trying to switch everyone to FIOS. I don't keep up with the telephone industry news, but that sounds reasonable to me. Verizon DSL techs only test speeds at various connections - they call the central office and run a "test" but it sounds like from their converstations that the guy at the office is reading from a script. Neither hardware or DSL techs have any respect for each other.


Could this be due to something on my end? modem,
OS, internal building wiring?

All of it possible, but not directly likely.

You could try to test the whole thing by moving the modem as close to the
incoming Verizon wire as you can and use a laptop with a different OS for a
speed test -- ask Verizons helpdesk which server of them you can connect to
for such test.

However the download FTP speed varies from 15-35Kbps,
way too slow for most work

Its possible that the other side throttles *their* upload, which than
(ofcourse) means your download can never get higher than that.

Ever tried to download the same from another connection (preferrably a
building down the streed, a coffeeshop or something like it) ? And how do
other downloads (http for example) do ? Faster ? As slow ? If its the
connection or any of what you named such down/uploads should also be slow.

Regards,
Rudy Wieser


-- Origional message:
Sasquatch Jones schreef in berichtnieuws
...
Correction.... last paragraph was wrong....

(This is a new question about a different Verizon DSL line from my previous
posts about DSL vs cable.)

I'm working at another location now which has Verizon DSL. The speed of
uploading files via FTP is 200-400Kbps -- slower than it should be, but fine
for what we're doing here. However the download FTP speed varies from
15-35Kbps, way too slow for most work. Verizon DSL tech came out and
checked -- the upload speed on the Verizon side of the box was 500K, but the
download speed checked out at 1.5M. This location is 2-3 miles from the
Verizon central office.

My question is - why is the UPLOAD speed fast and DOWNLOAD slow? Could this
be due to something on my end? modem, OS, internal building wiring? OS is
Win2000.

Sasquatch Jones wrote:

"VanguardLH" wrote ...

Have you tried downloading a file from the FTP software with all your
security software disabled (anti-virus, firewall, HIPS, whatever)?

Tried this yet?

Besides what the Verizon tech measured, what do you get when you visit
speedtest.net and see not only what is Verizon's speeds for you on their
network but also what speeds you get when connecting outside their
network?

Speedtest results are exactly the same as those displayed when
sending/receiving flies via FTP. And, yes, I have sent to various
different companies' servers and all results are the same. Download
speeds are 10 times slower than upload with all, including speedtest.
still having to rewrap physical lines to under 76 chars/line

Then, no matter what the Verizon tech said, your have a problem with
download speeds (downstream bandwidth). If the tech only measured the
upstream and downstream speeds from their service to the DSL modem then
nothing of your intranet got tested.

Are you using a wired connection from your host to your router? If so,
have you tried using a CAT5 cable from the Ethernet port on your
computer that is connected to an Ethernet port on your router? Have you
tried bypassing your entire intranet and run your computer using a CAT5
cable directly to the DSL modem? Get rid of everything else and see
what happens when your computer connects directly to the cable modem.

Sasquatch Jones wrote:

PS -- I forgot to say -- I did check with others on the street and those using Verizon DSL are having the same speed problems.

OT, but there is no real phone support with Verizon. Everyone tries to up-sell to FIOS at 2-3 times the cost of DSL. They do have decent support at phone centers in Calif and Pennsylvania, but you first have to talk to someone offshore, and then it's a good 15 minutes waiting to connect to US based support.

"Sasquatch Jones" wrote in message ...
"R.Wieser" wrote in message ...
Sasquatch,

the upload speed on the Verizon side of the box was 500K,
but the download speed checked out at 1.5M.

I get the feeling that they are speaking in consumer terms (so as to not to
confuse the nitwits under them), and as a result (rightfully) confusing you.
:-| :-)

So I think they ment "upload" and "download" as seen by you, not by them.
In other words: *you* (probably) have a 1.6 Mbit download and a 0.5 Mbit
upload.

If it would have been the other way around the Verizon DSL tech would
probably have scratched his head ...

Though I have to ask: Are you sure that was in bits-per-second ? That would
make it quite slow (160 KByte a second download).

I have tried FTP to various servers on 1&1, godaddy, namesecure. I send/receive a 250K file. During upload/download, the speed is displayed as:

Upload (my computer to server): 200-400Kbps today
Download (server to my computer): 25-35 Kpbs today
The numbers are the same for all servers.

For the past 10 years up until summer, no problem downloading videos, etc. Then slowly got worse. Verizon hardware techs have been out 6 or so times making new connections on the poles and street connection boxes. Each time the performance improved both up/downloads, but downloads never got about 40Kbps. Hardward techs all say it's because Verizon is not maintaining their lines and are trying to switch everyone to FIOS. I don't keep up with the telephone industry news, but that sounds reasonable to me. Verizon DSL techs only test speeds at various connections - they call the central office and run a "test" but it sounds like from their converstations that the guy at the office is reading from a script. Neither hardware or DSL techs have any respect for each other.


Could this be due to something on my end? modem,
OS, internal building wiring?

All of it possible, but not directly likely.

You could try to test the whole thing by moving the modem as close to the
incoming Verizon wire as you can and use a laptop with a different OS for a
speed test -- ask Verizons helpdesk which server of them you can connect to
for such test.

However the download FTP speed varies from 15-35Kbps,
way too slow for most work

Its possible that the other side throttles *their* upload, which than
(ofcourse) means your download can never get higher than that.

Ever tried to download the same from another connection (preferrably a
building down the streed, a coffeeshop or something like it) ? And how do
other downloads (http for example) do ? Faster ? As slow ? If its the
connection or any of what you named such down/uploads should also be slow.

Regards,
Rudy Wieser

-- Origional message:
Sasquatch Jones schreef in berichtnieuws
...
Correction.... last paragraph was wrong....

(This is a new question about a different Verizon DSL line from my previous
posts about DSL vs cable.)

I'm working at another location now which has Verizon DSL. The speed of
uploading files via FTP is 200-400Kbps -- slower than it should be, but fine
for what we're doing here. However the download FTP speed varies from
15-35Kbps, way too slow for most work. Verizon DSL tech came out and
checked -- the upload speed on the Verizon side of the box was 500K, but the
download speed checked out at 1.5M. This location is 2-3 miles from the
Verizon central office.

My question is - why is the UPLOAD speed fast and DOWNLOAD slow? Could this
be due to something on my end? modem, OS, internal building wiring? OS is
Win2000.



DSL gets worse the farther you are on the line from their hub station.
DSL was so bad for performance in my area that they didn't offer it for
a long time. I was too far out. About when they got around to adding
another trunk station or improving the lines (which they are probably
getting from the local telco and are not their own lines), cable
broadband came into my area and I went with that. With the Internet
discount with just basic cable television, I only ended up paying
another $10 to get Internet service. They keep trying to lure me into
buying faster services but I don't bother, plus about every 3-5 years
they end up increasing everyone's base service speeds, anyway.

DSL, cable, and all external modems eventually go bad. They don't have
fans to remove the heat but just use convection through tiny holes in
the case (which is usually plastic instead of metal which conducts heat
faster). Dust collects and users don't blow out the tiny holes or open
the case to blow out the dust and lint. So eventually they burn up.

Filters are also required for DSL. They can go bad. Unplug all your
telephones from the DSL filters (or the wall jack if the DSL filter was
added into the phone lines at the service entry point). That includes
fax machines, X10 remote boxes, etc. Just have your computer's Ethernet
jack connected to the wall jack (no DSL filter for it). The filters
keep out the noise from data transmissions from interferring with the
standard telephone equipment but filters can go bad. Telephone gear can
go bad, too.

The telco's POTS (plain old telephone service) twisted wires carry both
the low and high frequencies of voice and data transfers. Unfortunately
those wires get stressed over time waving in the wind or squirrels
eating on them. The telco only needs to maintain their service which is
just the low frequence voice service. They do not have to maintain
their lines to provide any other service, like a DSL provider borrowing
those same phone lines. You can complain to Verizon but they can force
the telco to replace the bad lines. You can complain to your telco but
they'll do nothing unless you buy their DSL service.

"VanguardLH" wrote in message ...
Sasquatch Jones wrote:

PS -- I forgot to say -- I did check with others on the street and those using Verizon DSL are having the same speed problems.

OT, but there is no real phone support with Verizon. Everyone tries to up-sell to FIOS at 2-3 times the cost of DSL. They do have decent support at phone centers in Calif and Pennsylvania, but you first have to talk to someone offshore, and then it's a good 15 minutes waiting to connect to US based support.

"Sasquatch Jones" wrote in message ...
"R.Wieser" wrote in message ...
Sasquatch,

the upload speed on the Verizon side of the box was 500K,
but the download speed checked out at 1.5M.

I get the feeling that they are speaking in consumer terms (so as to not to
confuse the nitwits under them), and as a result (rightfully) confusing you.
:-| :-)

So I think they ment "upload" and "download" as seen by you, not by them.
In other words: *you* (probably) have a 1.6 Mbit download and a 0.5 Mbit
upload.

If it would have been the other way around the Verizon DSL tech would
probably have scratched his head ...

Though I have to ask: Are you sure that was in bits-per-second ? That would
make it quite slow (160 KByte a second download).

I have tried FTP to various servers on 1&1, godaddy, namesecure. I send/receive a 250K file. During upload/download, the speed is displayed as:

Upload (my computer to server): 200-400Kbps today
Download (server to my computer): 25-35 Kpbs today
The numbers are the same for all servers.

For the past 10 years up until summer, no problem downloading videos, etc. Then slowly got worse. Verizon hardware techs have been out 6 or so times making new connections on the poles and street connection boxes. Each time the performance improved both up/downloads, but downloads never got about 40Kbps. Hardward techs all say it's because Verizon is not maintaining their lines and are trying to switch everyone to FIOS. I don't keep up with the telephone industry news, but that sounds reasonable to me. Verizon DSL techs only test speeds at various connections - they call the central office and run a "test" but it sounds like from their converstations that the guy at the office is reading from a script. Neither hardware or DSL techs have any respect for each other.


Could this be due to something on my end? modem,
OS, internal building wiring?

All of it possible, but not directly likely.

You could try to test the whole thing by moving the modem as close to the
incoming Verizon wire as you can and use a laptop with a different OS for a
speed test -- ask Verizons helpdesk which server of them you can connect to
for such test.

However the download FTP speed varies from 15-35Kbps,
way too slow for most work

Its possible that the other side throttles *their* upload, which than
(ofcourse) means your download can never get higher than that.

Ever tried to download the same from another connection (preferrably a
building down the streed, a coffeeshop or something like it) ? And how do
other downloads (http for example) do ? Faster ? As slow ? If its the
connection or any of what you named such down/uploads should also be slow.

Regards,
Rudy Wieser

-- Origional message:
Sasquatch Jones schreef in berichtnieuws
...
Correction.... last paragraph was wrong....

(This is a new question about a different Verizon DSL line from my previous
posts about DSL vs cable.)

I'm working at another location now which has Verizon DSL. The speed of
uploading files via FTP is 200-400Kbps -- slower than it should be, but fine
for what we're doing here. However the download FTP speed varies from
15-35Kbps, way too slow for most work. Verizon DSL tech came out and
checked -- the upload speed on the Verizon side of the box was 500K, but the
download speed checked out at 1.5M. This location is 2-3 miles from the
Verizon central office.

My question is - why is the UPLOAD speed fast and DOWNLOAD slow? Could this
be due to something on my end? modem, OS, internal building wiring? OS is
Win2000.



DSL gets worse the farther you are on the line from their hub station.
DSL was so bad for performance in my area that they didn't offer it for
a long time. I was too far out. About when they got around to adding
another trunk station or improving the lines (which they are probably
getting from the local telco and are not their own lines), cable
broadband came into my area and I went with that. With the Internet
discount with just basic cable television, I only ended up paying
another $10 to get Internet service. They keep trying to lure me into
buying faster services but I don't bother, plus about every 3-5 years
they end up increasing everyone's base service speeds, anyway.

DSL, cable, and all external modems eventually go bad. They don't have
fans to remove the heat but just use convection through tiny holes in
the case (which is usually plastic instead of metal which conducts heat
faster). Dust collects and users don't blow out the tiny holes or open
the case to blow out the dust and lint. So eventually they burn up.

Filters are also required for DSL. They can go bad. Unplug all your
telephones from the DSL filters (or the wall jack if the DSL filter was
added into the phone lines at the service entry point). That includes
fax machines, X10 remote boxes, etc. Just have your computer's Ethernet
jack connected to the wall jack (no DSL filter for it). The filters
keep out the noise from data transmissions from interferring with the
standard telephone equipment but filters can go bad. Telephone gear can
go bad, too.

The telco's POTS (plain old telephone service) twisted wires carry both
the low and high frequencies of voice and data transfers. Unfortunately
those wires get stressed over time waving in the wind or squirrels
eating on them. The telco only needs to maintain their service which is
just the low frequence voice service. They do not have to maintain
their lines to provide any other service, like a DSL provider borrowing
those same phone lines. You can complain to Verizon but they can force
the telco to replace the bad lines. You can complain to your telco but
they'll do nothing unless you buy their DSL service.

Last night, I checked the Verizon DSL line speed again. Still 400K up and 33K down. Then I bypassed the house completely by installing a new phone cable at the Verizon interconnection box test phone jack and the other end directly into the Verizon modem phone input. Same exact speeds.

What did I learn from Verizon? Verizon DSL techs either lie or are incompetent. And, don't ever schedule a service call after 4pm on a holiday week.

Sasquatch Jones wrote:

3rd time had to rewrap the OP's post. Won't bother again. If OP won't
bother to properly configure his client, I won't bother to reply.

Last night, I checked the Verizon DSL line speed again. Still 400K up
and 33K down. Then I bypassed the house completely by installing a
new phone cable at the Verizon interconnection box test phone jack
and the other end directly into the Verizon modem phone input. Same
exact speeds.

What did I learn from Verizon? Verizon DSL techs either lie or are
incompetent. And, don't ever schedule a service call after 4pm on a
holiday week.

Does Verizon steal, er, borrow the telephone lines from your local telco
to deliver their service? Or did Verizon run their own lines (on the
telco's poles)? Often the ISP uses the telco's poles and old POTS lines
so degradation of the wires requires the telco to make a fix. However,
if the telco is not your ISP then complaining to them is fruitless. If
all they provide is POTS voice service then that's all they are
responsible for.

Your ISP is Verizon and is the only one to whom you can complain about
the very low downstream bandwidth but they can't force the telco to fix
their POTS lines. At most, you'd have to wait until there were enough
Verizon customers in your area for Verizon to setup a hub or trunk
station that is closer to your location (the longer the travel for DSL
on the old POTS line then the more attenuation, noise, and other
problems).

Verizon techs might be able to test your effective physical distance
from their hub to your endpoint. That way you could see if you are at
the limit of their DSL support distance. You don't want to be that far
as it is the maximum distance at which they can deliver their minimal
service and not very reliably. I haven't checked into it for many years
but last time I looked it was something around 17K feet (3 miles) max
from their trunk to my service point to get their worst service.

See:

http://www.dslreports.com/faq/4676 and
http://computer.howstuffworks.com/vdsl3.htm

about distance with DSL. Also see:

http://www.dslreports.com/distance

which indicates at what max distance Verizon will accept customers;
however, the farther out you go then the worse the service becomes.
Complaining to your telco won't help (unless they're your ISP) but
complaining to Verizon might get them to push fixes on the old POTS
lines by the telco - but you'll be waiting a long time for those fixes
to happen.

Looks like iDSL can be handled over longer distances. If talking to
Verizon shows you are far out from their CLEC then see if they will
switch you off aDSL to iDSL service.

"VanguardLH" wrote in message ...
Sasquatch Jones wrote:

3rd time had to rewrap the OP's post. Won't bother again. If OP won't
bother to properly configure his client, I won't bother to reply.

Last night, I checked the Verizon DSL line speed again. Still 400K up
and 33K down. Then I bypassed the house completely by installing a
new phone cable at the Verizon interconnection box test phone jack
and the other end directly into the Verizon modem phone input. Same
exact speeds.

What did I learn from Verizon? Verizon DSL techs either lie or are
incompetent. And, don't ever schedule a service call after 4pm on a
holiday week.

Does Verizon steal, er, borrow the telephone lines from your local telco
to deliver their service? Or did Verizon run their own lines (on the
telco's poles)? Often the ISP uses the telco's poles and old POTS lines
so degradation of the wires requires the telco to make a fix. However,
if the telco is not your ISP then complaining to them is fruitless. If
all they provide is POTS voice service then that's all they are
responsible for.

Verizon is the phone company and the ISP. Have owned the lines for years. They are pushing everyone away from DSL to fiber optic at twice the cost. Don't need 300Mbps, but would like to get at least 500Kbps (promised DSL speed is 1.5Mbps).

Your ISP is Verizon and is the only one to whom you can complain about
the very low downstream bandwidth but they can't force the telco to fix
their POTS lines. At most, you'd have to wait until there were enough
Verizon customers in your area for Verizon to setup a hub or trunk
station that is closer to your location (the longer the travel for DSL
on the old POTS line then the more attenuation, noise, and other
problems).

Verizon techs might be able to test your effective physical distance
from their hub to your endpoint. That way you could see if you are at
the limit of their DSL support distance. You don't want to be that far
as it is the maximum distance at which they can deliver their minimal
service and not very reliably. I haven't checked into it for many years
but last time I looked it was something around 17K feet (3 miles) max
from their trunk to my service point to get their worst service.

That's the same story as the Verizonhardware techs -- it's 2+ miles from here to central office. Hardware techs are excellent, by the way. DSL techs I have seen don't understand basic data communication or wiring, but they sure do try to sell "FIOS".

See:

http://www.dslreports.com/faq/4676 and
http://computer.howstuffworks.com/vdsl3.htm

about distance with DSL. Also see:

http://www.dslreports.com/distance

which indicates at what max distance Verizon will accept customers;
however, the farther out you go then the worse the service becomes.
Complaining to your telco won't help (unless they're your ISP) but
complaining to Verizon might get them to push fixes on the old POTS
lines by the telco - but you'll be waiting a long time for those fixes
to happen.

Looks like iDSL can be handled over longer distances. If talking to
Verizon shows you are far out from their CLEC then see if they will
switch you off aDSL to iDSL service.

Thanks very much for the links! Will check them out after cable is installed.