XP Pro SP3: networking unavailable, netsh broken showing "accessdenied"; DCOM broken?

Howdy, y'all,

One of our users had local disk problems, and a desktop tech used Recovery Console to repair the disk with CHKDSK. The result was a found.000 folder with almost 320 dir*.chk subfolders.

Firstly, the PC is an HP Presario built on an Asus A8N-LA mobo, which HP calls the Nagami GL-8E with 4GB. Chipset is the NForce 4.

However, problems remain. Firstly, networking is missing. When I run netsh interface show interface I see error messages including:
"WARNING: Could not obtain host information from machine: [machine name]. Some commands may not be available."

And "access was denied."

Windows Task Manager under the Networking tab shows "No Active Network Adapters Found" but Device Manager shows no problems with the NVidia LAN adapter.

Windows thinks that it needs to be reactivated.

WMIDiag fails with 0x80070005 error. The log file says that the error is due to DCOM security modifications.

I tried to propagate permission entries on %windir%\system32\ but no improvement.

dcomcnfg abends before displaying anything, so I wonder if the COM catalog is corrupt. MS published an article about fixing this:
http://support.microsoft.com/en-us/kb/315296

We're stuck on this. Thanks in advance for repair advice.

From:

Howdy, y'all,

One of our users had local disk problems, and a desktop tech used Recovery
Console to
repair the disk with CHKDSK. The result was a found.000 folder with almost
320 dir*.chk
subfolders.

Firstly, the PC is an HP Presario built on an Asus A8N-LA mobo, which HP
calls the Nagami
GL-8E with 4GB. Chipset is the NForce 4.

However, problems remain. Firstly, networking is missing. When I run netsh
interface show
interface I see error messages including: "WARNING: Could not obtain host
information from machine:
[machine name]. Some commands may not be available."

And "access was denied."

Windows Task Manager under the Networking tab shows "No Active Network
Adapters Found" but
Device Manager shows no problems with the NVidia LAN adapter.

Windows thinks that it needs to be reactivated.

WMIDiag fails with 0x80070005 error. The log file says that the error is
due to DCOM
security modifications.

I tried to propagate permission entries on %windir%\system32\ but no
improvement.

dcomcnfg abends before displaying anything, so I wonder if the COM catalog
is corrupt. MS
published an article about fixing this:
http://support.microsoft.com/en-us/kb/315296

We're stuck on this. Thanks in advance for repair advice.

XP SP3 is EoL. The OS is corrupt and you have a possibly failing hard disk.

This should be considered the impetus to replace the platform with a Win7
PC.

--
Dave
Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk
http://www.pctipp.ch/downloads/dl/35905.asp

XP SP3 is EoL. The OS is corrupt and you have a possibly failing hard disk.

This should be considered the impetus to replace the platform with a Win7
PC.

--
Dave
Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk
http://www.pctipp.ch/downloads/dl/35905.asp

Thanks for your reply Dave. You're correct but we don't have a choice in this case. The users love a legacy app that doesn't yet work with Win 7 or later.

For other who find this thread by searching on the error string, I solved the problem by cleaning the DCOM+ catalog using these instructions:
http://support.microsoft.com/en-us/kb/315296

Note that if you're using XP SP3 you don't need to reinstall MS04-012.

Restart the COM+ Event System service before you reinstall COM+ or the reinstallation will fail.

Restart the system. You can test the health of WMI by running msinfo32. It invokes WMI functions and will behave normally if WMI is correct.

From:

XP SP3 is EoL. The OS is corrupt and you have a possibly failing hard
disk.

This should be considered the impetus to replace the platform with a Win7
PC.

--
Dave
Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk
http://www.pctipp.ch/downloads/dl/35905.asp

Thanks for your reply Dave. You're correct but we don't have a choice in
this case. The
users love a legacy app that doesn't yet work with Win 7 or later.

For other who find this thread by searching on the error string, I solved
the problem by
cleaning the DCOM+ catalog using these instructions:
http://support.microsoft.com/en-us/kb/315296

Note that if you're using XP SP3 you don't need to reinstall MS04-012.

Restart the COM+ Event System service before you reinstall COM+ or the
reinstallation will
fail.

Restart the system. You can test the health of WMI by running msinfo32. It
invokes WMI
functions and will behave normally if WMI is correct.

You have verified this and have used compatbility mode ?

My suggestion is ( IFF the application is OS dependent, etc ) is to either
replace the hard disk or to use the manufacturer's diagnostic and check the
hard disk out.

Then backup the computer. If this application won't work on a latter OS
and/or in compatibility mode then it possible that the software can easily
be copied and/or ported.

Reinstall WinXP on this platform from scratch. I also suggest imaging the
system once operational.


--
Dave
Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk
http://www.pctipp.ch/downloads/dl/35905.asp