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SP2 and Updates Problem!!!



 
 
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  #1  
Old August 31st 05, 06:41 AM
Candace Sparks
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Default SP2 and Updates Problem!!!

A client's computer is running XP Pro. and I have been unable to install
SP2. The process begins and during the installing files portion, access
denied error pops up, then the uninstall wizard runs. I cleaned up spyware
and viruses, tried to run SP2 again, same thing happened. Now, I cannot get
to the Windows Update Page. When it is checking for updates, get the
message that

"the web page has encountered a problem and cannot display the view you
requested"

Any ideas?

Thank you for you help in advance!



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  #2  
Old August 31st 05, 07:48 AM
Andrew E.
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Posts: n/a
Default

Try going to microsoft.com,install microsoft update,it replaces windows
update.
Have they tried installing SP2 from a file,cd or trying from update.Try
downloading
the file,then install.

"Candace Sparks" wrote:

A client's computer is running XP Pro. and I have been unable to install
SP2. The process begins and during the installing files portion, access
denied error pops up, then the uninstall wizard runs. I cleaned up spyware
and viruses, tried to run SP2 again, same thing happened. Now, I cannot get
to the Windows Update Page. When it is checking for updates, get the
message that

"the web page has encountered a problem and cannot display the view you
requested"

Any ideas?

Thank you for you help in advance!




 




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