Communicating with MS

On Fri, 12 Dec 2014 13:31:23 -0600, Gordon
wrote:

I finally got my wife to call Microsoft and get my Office Home &
Business reactivated but the MS Outlook part of this package still
doesn't work. The phone call was to an automated answering service and
my wife was not able to get any information on anything other than
reactivating the locked out MS Office situation. It all works well,
not but I still can't use MS Outlook. Anyone have any ideas as to what
I might try here? Gordon

On Thu, 11 Dec 2014 08:45:45 -0600, Gordon
wrote:

Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon

Where does MS Outlook 2013 store its e-mail messages and what if the
general file designation? I would like to copy/paste some of these
into a safe storage means so I can look at them again, later, even if
MS Outlook is no longer the e-mail client software. Gordon

On 12/13/2014 8:41 AM, Gordon wrote:
On Fri, 12 Dec 2014 13:31:23 -0600, Gordon
wrote:

I finally got my wife to call Microsoft and get my Office Home &
Business reactivated but the MS Outlook part of this package still
doesn't work. The phone call was to an automated answering service and
my wife was not able to get any information on anything other than
reactivating the locked out MS Office situation. It all works well,
not but I still can't use MS Outlook. Anyone have any ideas as to what
I might try here? Gordon

On Thu, 11 Dec 2014 08:45:45 -0600, Gordon
wrote:

Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon

Where does MS Outlook 2013 store its e-mail messages and what if the
general file designation? I would like to copy/paste some of these
into a safe storage means so I can look at them again, later, even if
MS Outlook is no longer the e-mail client software. Gordon


look for the file outlook.pst

Gordon wrote:
On Fri, 12 Dec 2014 13:31:23 -0600, Gordon
wrote:

I finally got my wife to call Microsoft and get my Office Home &
Business reactivated but the MS Outlook part of this package still
doesn't work. The phone call was to an automated answering service and
my wife was not able to get any information on anything other than
reactivating the locked out MS Office situation. It all works well,
not but I still can't use MS Outlook. Anyone have any ideas as to what
I might try here? Gordon

On Thu, 11 Dec 2014 08:45:45 -0600, Gordon
wrote:

Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon

Where does MS Outlook 2013 store its e-mail messages and what if the
general file designation? I would like to copy/paste some of these
into a safe storage means so I can look at them again, later, even if
MS Outlook is no longer the e-mail client software. Gordon


Most everything is in the outlook.pst file unless you've archived which
would be the archive.pst file. You can only open them with Outlook. You
can import them with another email client.

--
A

Gordon wrote:
On Fri, 12 Dec 2014 13:31:23 -0600, Gordon
wrote:

I finally got my wife to call Microsoft and get my Office Home &
Business reactivated but the MS Outlook part of this package still
doesn't work. The phone call was to an automated answering service and
my wife was not able to get any information on anything other than
reactivating the locked out MS Office situation. It all works well,
not but I still can't use MS Outlook. Anyone have any ideas as to what
I might try here? Gordon

On Thu, 11 Dec 2014 08:45:45 -0600, Gordon
wrote:

Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon
Where does MS Outlook 2013 store its e-mail messages and what if the
general file designation? I would like to copy/paste some of these
into a safe storage means so I can look at them again, later, even if
MS Outlook is no longer the e-mail client software. Gordon

First a warning, that Outlook and Outlook Express are two different
programs. And the import procedure is quite different. This procedure
is for Outlook.

http://kb.mozillazine.org/Import_.pst_files

To transfer email from Outlook (for free), you have a working
copy of Outlook on the computer, a copy of another tool like
Thunderbird, and the two tools "talk" to one another. They
pass emails one at a time. So rather than access the .pst database
directly, there is a tool to tool communications method.

There are also commercial tools, but you might pay $40 or $50.
For example, I thought I'd spotted one on a Microsoft site,
but it was "gallery.microsoft..." and in fact Microsoft was
advertising a third-party developer tool. I thought maybe it
was a Microsoft tool for free, that would convert .pst to
a bunch of separate .eml files. But no, it was commercial.

The tool to tool transfer method is one you can try. With the
idea being that eventually you'll get to an .eml (email) format.

The article above mentions "compacting" the database, which is
for the purpose of removing deleted stuff. It might also help
prevent errors from accumulating in the database with time.

Good luck,
Paul