Communicating with MS

Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon

Gordon wrote:
Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon


What's the problem with your Office? If you think MS cares about its
customers, think again. Perhaps we can help.

--
A

On Thu, 11 Dec 2014 16:51:32 +0100, A wrote:

Gordon wrote:
Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon


What's the problem with your Office? If you think MS cares about its
customers, think again. ...

Silly response. No company grows that big by not caring for its
customers.

OP, Microsoft have systems to support people with disability, eg
https://support.microsoft.com/answerdesk/accessibility
Good luck!

Gordon wrote:
Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon

http://support.microsoft.com/answerdesk/accessibility

Connect with a Microsoft expert:

Call the Disability Answer Desk at 1-800-936-5900

Chat now with an expert at the Disability Answer Desk

Hours of operation:
Weekday: 5 AM - 9 PM (Pacific Time)
Weekend: 6 AM - 3 PM (Pacific Time)

*******

Assuming the above page uses geolocation, it may present
different contact information for your time zone and
location. For example, if you lived in the UK, there would
probably be a UK specific number and operating hours.

When I first started following links to get to that page,
I ended up on a page for people in India. So the geolocation
got things very very wrong in my case. I had to correct the
link, look for the language code in the URL (change it to en-US),
to get a more sensible answer.

*******

On some products, assuming you can get them installed,
there may be a phone number in the product itself.
Especially if there is an activation issue.

I don't know what the support terms are for a retail
office installation. Whether you get "incident support",
where someone can remote into your machine and get that
product running for you for free. Microsoft does not provide
support for free for just any old problem. Sometimes
their tech support start asking for a credit card number,
before they're fully aware of the support terms. So don't
panic if the first person you get is clueless. Keep trying.

Paul

On Thu, 11 Dec 2014 16:51:32 +0100, A wrote:

Gordon wrote:
Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon


What's the problem with your Office? If you think MS cares about its
customers, think again. Perhaps we can help.

The problem started several weeks ago when MS Outlook 2013 would not
open. It would make the first indication of starting up and I would
see the regular blue pop-up with the juggler balls streaming across it
and the words "In progress." but would never go to completion. I left
this running with no other programs activated and the computer
completely available to MS Outlook for its opening process but it
didn't get beyond the first little blue pop-up with the juggler balls
streaming across it.

I did several re-installs of MS Office Home & Business 2013 in the
hopes that the problem with Outlook would be taken care of. It was not

Then, my whole MS Office setup got locked down by MS and they request
that I call them then give them a very long string of numbers (pass
key of some sort) and they will then send me a new Product Key if they
determine that I am a legitimate owner of this installation of MS
Office.

I can't hear well enough to communicate on a phone, even with family
members who speak the same dialect that I grew up with. Speaking to
someone with a foreign tough to their English is just beyond my
ability.

Why won't Microsoft provide means for the deaf people to communicate
by e-mail? Seems very inconsiderate. Gordon

On Thu, 11 Dec 2014 12:07:57 -0500, Paul wrote:

Gordon wrote:
Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon

http://support.microsoft.com/answerdesk/accessibility

Connect with a Microsoft expert:

Call the Disability Answer Desk at 1-800-936-5900

Chat now with an expert at the Disability Answer Desk

Hours of operation:
Weekday: 5 AM - 9 PM (Pacific Time)
Weekend: 6 AM - 3 PM (Pacific Time)

*******

Assuming the above page uses geolocation, it may present
different contact information for your time zone and
location. For example, if you lived in the UK, there would
probably be a UK specific number and operating hours.

When I first started following links to get to that page,
I ended up on a page for people in India. So the geolocation
got things very very wrong in my case. I had to correct the
link, look for the language code in the URL (change it to en-US),
to get a more sensible answer.

*******

On some products, assuming you can get them installed,
there may be a phone number in the product itself.
Especially if there is an activation issue.

I don't know what the support terms are for a retail
office installation. Whether you get "incident support",
where someone can remote into your machine and get that
product running for you for free. Microsoft does not provide
support for free for just any old problem. Sometimes
their tech support start asking for a credit card number,
before they're fully aware of the support terms. So don't
panic if the first person you get is clueless. Keep trying.

Paul

Unfortunately, I cannot use a phone because of my severe hearing
impairment. If there is no e-mail for this service I'm cut off, so to
speak. Gordon

On 12/11/2014 11:41 AM, Gordon wrote:
On Thu, 11 Dec 2014 12:07:57 -0500, Paul wrote:

Gordon wrote:
Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon

http://support.microsoft.com/answerdesk/accessibility

Connect with a Microsoft expert:

Call the Disability Answer Desk at 1-800-936-5900

Chat now with an expert at the Disability Answer Desk

Hours of operation:
Weekday: 5 AM - 9 PM (Pacific Time)
Weekend: 6 AM - 3 PM (Pacific Time)

*******

Assuming the above page uses geolocation, it may present
different contact information for your time zone and
location. For example, if you lived in the UK, there would
probably be a UK specific number and operating hours.

When I first started following links to get to that page,
I ended up on a page for people in India. So the geolocation
got things very very wrong in my case. I had to correct the
link, look for the language code in the URL (change it to en-US),
to get a more sensible answer.

*******

On some products, assuming you can get them installed,
there may be a phone number in the product itself.
Especially if there is an activation issue.

I don't know what the support terms are for a retail
office installation. Whether you get "incident support",
where someone can remote into your machine and get that
product running for you for free. Microsoft does not provide
support for free for just any old problem. Sometimes
their tech support start asking for a credit card number,
before they're fully aware of the support terms. So don't
panic if the first person you get is clueless. Keep trying.

Paul

Unfortunately, I cannot use a phone because of my severe hearing
impairment. If there is no e-mail for this service I'm cut off, so to
speak. Gordon


The page has a link to a chat window. Why don't you click it and see if
they can help get you answers?

On Thu, 11 Dec 2014 11:44:51 -0600, sticks
wrote:

On 12/11/2014 11:41 AM, Gordon wrote:
On Thu, 11 Dec 2014 12:07:57 -0500, Paul wrote:

Gordon wrote:
Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon

http://support.microsoft.com/answerdesk/accessibility

Connect with a Microsoft expert:

Call the Disability Answer Desk at 1-800-936-5900

Chat now with an expert at the Disability Answer Desk

Hours of operation:
Weekday: 5 AM - 9 PM (Pacific Time)
Weekend: 6 AM - 3 PM (Pacific Time)

*******

Assuming the above page uses geolocation, it may present
different contact information for your time zone and
location. For example, if you lived in the UK, there would
probably be a UK specific number and operating hours.

When I first started following links to get to that page,
I ended up on a page for people in India. So the geolocation
got things very very wrong in my case. I had to correct the
link, look for the language code in the URL (change it to en-US),
to get a more sensible answer.

*******

On some products, assuming you can get them installed,
there may be a phone number in the product itself.
Especially if there is an activation issue.

I don't know what the support terms are for a retail
office installation. Whether you get "incident support",
where someone can remote into your machine and get that
product running for you for free. Microsoft does not provide
support for free for just any old problem. Sometimes
their tech support start asking for a credit card number,
before they're fully aware of the support terms. So don't
panic if the first person you get is clueless. Keep trying.

Paul

Unfortunately, I cannot use a phone because of my severe hearing
impairment. If there is no e-mail for this service I'm cut off, so to
speak. Gordon


The page has a link to a chat window. Why don't you click it and see if
they can help get you answers?

I may try this but I doubt I could hear the person well enough to make
out any complex instructions. I'll keep trying to find someone who is
technically oriented and get them to go the regular MS phone
connection way. Gordon

On Thu, 11 Dec 2014 16:51:32 +0100, A wrote:

Gordon wrote:
Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon


What's the problem with your Office? If you think MS cares about its
customers, think again. Perhaps we can help.

I bought this HP Pavilion computer with Windows 8 pre-installed, on
November 8, 2012. Then I bought MS Office Home & Business 2013 on
November 14, 2013. I upgraded to Windows 8.1 when it became available.

I have used this desktop computer regularly and have had no problems
at all until about a month or so ago. At that time MS Outlook would
not open and I could not get the problem resolved by doing a
re-install of MS Office. I guess I tried doing this re-install process
too many times and this kicked up a warning flag at MS, resulting in a
complete shut-down of all my MS Office client software. None of it
works, now. The computer still works very well with all the other
software. Just MS Office Home & Business is the only problem. Gordon

On Thu, 11 Dec 2014 12:02:05 -0600, Gordon wrote:

On Thu, 11 Dec 2014 11:44:51 -0600, sticks
wrote:

The page has a link to a chat window. Why don't you click it and see if
they can help get you answers?

I may try this but I doubt I could hear the person well enough to make
out any complex instructions. I'll keep trying to find someone who is
technically oriented and get them to go the regular MS phone
connection way. Gordon

Chat is usually text-based...

Gordon wrote:
On Thu, 11 Dec 2014 11:44:51 -0600, sticks
wrote:

On 12/11/2014 11:41 AM, Gordon wrote:
On Thu, 11 Dec 2014 12:07:57 -0500, Paul wrote:

Gordon wrote:
Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon
http://support.microsoft.com/answerdesk/accessibility

Connect with a Microsoft expert:

Call the Disability Answer Desk at 1-800-936-5900

Chat now with an expert at the Disability Answer Desk

Hours of operation:
Weekday: 5 AM - 9 PM (Pacific Time)
Weekend: 6 AM - 3 PM (Pacific Time)

*******

Assuming the above page uses geolocation, it may present
different contact information for your time zone and
location. For example, if you lived in the UK, there would
probably be a UK specific number and operating hours.

When I first started following links to get to that page,
I ended up on a page for people in India. So the geolocation
got things very very wrong in my case. I had to correct the
link, look for the language code in the URL (change it to en-US),
to get a more sensible answer.

*******

On some products, assuming you can get them installed,
there may be a phone number in the product itself.
Especially if there is an activation issue.

I don't know what the support terms are for a retail
office installation. Whether you get "incident support",
where someone can remote into your machine and get that
product running for you for free. Microsoft does not provide
support for free for just any old problem. Sometimes
their tech support start asking for a credit card number,
before they're fully aware of the support terms. So don't
panic if the first person you get is clueless. Keep trying.

Paul

Unfortunately, I cannot use a phone because of my severe hearing
impairment. If there is no e-mail for this service I'm cut off, so to
speak. Gordon

The page has a link to a chat window. Why don't you click it and see if
they can help get you answers?

I may try this but I doubt I could hear the person well enough to make
out any complex instructions. I'll keep trying to find someone who is
technically oriented and get them to go the regular MS phone
connection way. Gordon

I didn't even think of that. That you would
mis-interpret what "chat" means.

Chat is a text-based session, done in a tiny dialog box.
When the session starts, a dialog appears on the computer screen.
It will say.

"My name is Linda and I'm here to help you today.
What is your problem?"

You type in

"I can't get outlook to work."

And so on. It is a text-based
communications, done with a web-based dialog thingy.
No vocalization is involved at all. No audio.

Chat session technology is popular on Internet E-store
setups. You can be reading an advert, when a pesky "chat"
dialog pops up. And some twerp wants to convince you
to buy something. That's how a lot of people discover
what a chat session is. Pushy salesmen.

*******

When I had a Kaspersky AV subscription, I used the chat
one day (dialog box), to talk to some support person.
But I can't say I was overjoyed with the level of response.
I described the problem in some detail, but the individual
on the other end of the chat session, just didn't seem to get it.
So it's very much a "luck of the draw" thing, in terms of
results. I think a telephone call conveys nuances a lot
better, like if you're really angry about your problem.

Best case scenario, they:

1) Don't ask for a credit card number.
"Incident" is covered under terms of the purchase.
Retail products usually have a better support policy.
2) Offer to remote into the machine and fix it.

Things they've been known to fix for free:

1) Service Pack installation screwup.
2) Installation of new software screwup.
3) Windows Update issue (say machine won't boot after
WU is finished with it).

Things they won't fix:

1) My copy of Poker Central can't get new cards
from the dealer.

Anything remotely off the beaten track, they'll ask
for a credit card, or just hang up.

HTH,
Paul

mechanic wrote:
On Thu, 11 Dec 2014 16:51:32 +0100, A wrote:

Gordon wrote:
Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon


What's the problem with your Office? If you think MS cares about its
customers, think again. ...

Silly response. No company grows that big by not caring for its
customers.

Bull****. MS went for a monopoly so they could run their license scam.


--
A

Gordon wrote:
Is there any way to communicate with Microsoft about a problem with MS
Office Home & Business 2013? I am severely hearing impaired and it
seems they have no means for the deaf community to contact them. My
wife is also hearing impaired but not so severely as I am. But, she is
not computer oriented and doesn't feel comfortable trying to discuss
this problem with them by phone. Also, I've been told, the person that
responds usually has a very foreign speech and this makes it hard for
a person with good hearing to communicate. Why don't they provide some
means for e-mail communications on matters like this? Gordon

Communication from MSFT via email is only upon their request. Email
contact of MSFT ceased long ago.

If you wish to contact to MSFT you should post your issue in the
appropriate MSFT web forum (answers.microsoft.com). If warranted, you
may get a support person or moderator to send you a private message for
follow-up discussion. Those messages will not be emails but private
messages in the respective forum and only available for you to see.

Good luck.

--
...winston
msft mvp consumer apps

On Fri, 12 Dec 2014 03:11:33 -0500, ". . .winston"
wrote:

If you wish to contact to MSFT you should post your issue in the
appropriate MSFT web forum (answers.microsoft.com). If warranted, you
may get a support person or moderator to send you a private message for
follow-up discussion. Those messages will not be emails but private
messages in the respective forum and only available for you to see.

Using and following web forums is a pain. There are too many forums.
It would take hours just to log in and check each one.

Steve

--
Neural Network Software http://www.npsnn.com
EasyNN-plus More than just a neural network http://www.easynn.com
SwingNN Prediction software http://www.swingnn.com
JustNN Just a neural network http://www.justnn.com

On Thu, 11 Dec 2014 12:11:37 -0600, Gordon wrote:

Just MS Office Home & Business is the only problem.

You could always remove it and install free equivalents - OpenOffice
or LibreOffice, and many alternative email clients.