CPU Pegged at 100%

have the same problem. no viruses and etc, now have no antivirus,
updated drivers, updated windows xp sp3.
through process monitor i found services.exe use thread kernel32.dll!
CreateThread+0x22 for read a lot keys in registry SYSTEM
\CurrentControlSet\Services with highest priority.

Gerry, are you out there????

"Gerry" wrote:

Try Malwarebytes' Anti-Malware
1.32 -freeware (if you upgrade you pay).
http://www.download.com/Malwarebytes...-10804572.html

Run Malwarebytes' in safe mode and turn off McAfee before you do to
avoid
a conflict. Disregard the invitation on the web site regarding the
Registry Optimiser -a Registry Optimiser is not a helpful utitity.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



mtvet wrote:
Still looking for some feedback on my posts from the 8th and 9th.
Anyone out there?!?!?!?

Mark

"Gerry" wrote:

Mark

You can use an Intel Application Accelerator with the Intel Chipsets
listed in this link.
http://www.intel.com/support/chipset.../cs-009312.htm

An Intel Application Accelerator is not offered by Intel for later
chipsets

Did you disable McAfee and Windows Defender before running
Housecall? It would be helpful to know whether the problem was a
fight between security software or defensive measures being taken by
malware? It could of course be something else.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



mtvet wrote:
Tried the housecall link. Looked like it was working ok at first,
but then took FOREVER. There was no data going across the web, so
something hung up, and the CPU was, again, at 100%. Tried to
restart the housecall check, and it kept giving me error messages,
so I don't think I'm going to be able to successfully run that.
Any other ideas???

Mark

"Gerry" wrote:

mtvet

Try an online scan using this link:
http://housecall.trendmicro.com/uk/


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
I know it's the holidays, and that's why responses may be slow,
but I'm still looking for help.

Any idea if Intel's Application Accelerator would be helpful with
this kind of situation? Just been poking along, trying to check
on drivers etc, and stumbled across it.

Mark

"Gerry" wrote:

mtvet

Your commit charge figures are well below available RAM so in
that sense they are fine. In terms of comparables posted these
will have been posted as a result of requests where the user has
complained of slow performance and excessive use of the pagefile
is expected. So any results posted will more than likely be
high. However, it is not easy to get typical figures. You really
need to get results when the user is not conscious of a
performance issue.

Leaving a computer on 24/7 exposes the system to the consequences
of memory leaks. Even when a programme with a memory leak is
closed the memory is not released until the system is shutdown or
restarted.

You can check pagefile usage more directly using pagefilemon.

A small utility to monitor pagefile usage:
http://www.dougknox.com/xp/utils/xp_pagefilemon.htm

Note that programs using undo features, particularly those
associated with graphics and photo editing, require large amounts
of memory so if you use this type of programme check these
first observing how the page usage increases when they start and
whether the usage decreases when you close the programme.

You can get clues as to what is generating peak memory demands
but this is not a precise science, more a matter of judgement.

The basis of your complaint is that CPU is pegged at 100%. Are
you counting the System Idle process as part of the 100%. The
System Idle process needs to be disregarded as it represents
unused CPU capacity. Normally if you can match CPU usage to
something you are doing then it is of no concern. It is
unexplained CPU usage that needs investigation as it can
indicate malware activity. You can also get a programme
commanding 100% because it has a problem. Windows Automatic
Updates has been known to create this type of problem.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry-

Under normal circumstances, what would average commit charge
figures be? Just curious, because the examples I've seen on line
have been roughly the same as on this machine, so I'm wondering
what the metric is that you use.

Also, I've heard conflicting arguments for shutting down
frequently vs. leaving a computer on for longer. Some involve
the strain on the hardware from frequent power cycles, some
involve software stability over long periods of time. Why do
you say it is "not a good idea" to leave the computer on 24/7?

I'll try the spybot thing. I think that McAfee had said that it
conflicts with their software and that it needed to be removed,
but I'll double check those conversations and give it a try.

Mark

"Gerry" wrote:

Mark

Your commit charge figures are high. McAfee is a known cause
and two of the items in your list relate to McAfee. Leaving
your computer on 24/7 is not a good idea.

You might look for malware.

I would download and run Spybot S & D (freeware version) and
see if it finds anything like a Trojan. If Spybot S & D finds
anything significant ( other than cookies) you need to be wary.
If it removes something and it returns or another nasty pops up
it can be an indication that there is another hidden nasty not
being detected by McAfee or Spybot.

Spybot S & D. There is a freeware version buried in this link:
http://www.safer-networking.org/en/spybotsd/index.html

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
mtvet wrote:
Just wanted to make sure my responses were actually getting
out there, since my ability to see them has been very
compromised by using the Microsoft web-based newsreader.
Figured I would ping this one, just to make sure that if the
existence of the other replies had been unobserved there
would be another chance for a response.

Mark

"Gerry" wrote:

What version of McAfee is it?

I do not know whether Windows Defender clashes with McAfee
but I doubt that is the problem.

Try Ctrl+Alt+Delete to select Task Manager and click the
Performance Tab. Under Commit Charge what is the Total, the
Limit and the Peak?

You should be able to gather more information from Task
Manager. With the Processes tab open select View, Select,
Columns and check the boxes before Peak Memory Usage and
Virtual Memory size. What are the figures for the 6 processes
using the largest amounts?

Do you leave your computer on 24/7?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



mtvet wrote:
Sorry, it's actually 1.25 G. System came with 500M (250x2).
I bought 1G and replace 1 module.

In Task Manager, the total physical memory is : 1308656.
Total available hovers around: 583560, and system cache
around: 654840.

Any idea if Windows Defender and McAfee clash at all to
cause these kinds of symptoms. It's still strange to me
that the biggest hog I wind up seeing is svchost.exe with 3
identical threads kernel32.dll!CreateThread+0x22.

While McAfee may be somewhat of a hog, it doesn't "appear"
to be grabbing too much of the CPU (except at certain
times).

"Gerry" wrote:

In terms of system performance McAfee is a poor choice for
a home computer. Replacing it with freeware alternatives
would result in a significant improvement.

Are you sure you have 1.3 gb RAM? You have two slots. What
size stick is each?

Drivers:
http://snipurl.com/951ce [h10025_www1_hp_com]

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
On SP3 now...got THAT issue resolved, but performance

Do you use Outlook with Word?

Are any devices malfunctioning?

Select Start, All Programs, Accessories, System Tools, System
Information. Open Components under System Summary and click on Problem
Devices. Is anything listed there?

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Are there any errors in Event Viewer?

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry, are you out there????

"Gerry" wrote:

Try Malwarebytes' Anti-Malware
1.32 -freeware (if you upgrade you pay).
http://www.download.com/Malwarebytes...-10804572.html

Run Malwarebytes' in safe mode and turn off McAfee before you do to
avoid
a conflict. Disregard the invitation on the web site regarding the
Registry Optimiser -a Registry Optimiser is not a helpful utitity.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



mtvet wrote:
Still looking for some feedback on my posts from the 8th and 9th.
Anyone out there?!?!?!?

Mark

"Gerry" wrote:

Mark

You can use an Intel Application Accelerator with the Intel
Chipsets listed in this link.
http://www.intel.com/support/chipset.../cs-009312.htm

An Intel Application Accelerator is not offered by Intel for later
chipsets

Did you disable McAfee and Windows Defender before running
Housecall? It would be helpful to know whether the problem was a
fight between security software or defensive measures being taken
by malware? It could of course be something else.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



mtvet wrote:
Tried the housecall link. Looked like it was working ok at first,
but then took FOREVER. There was no data going across the web, so
something hung up, and the CPU was, again, at 100%. Tried to
restart the housecall check, and it kept giving me error messages,
so I don't think I'm going to be able to successfully run that.
Any other ideas???

Mark

"Gerry" wrote:

mtvet

Try an online scan using this link:
http://housecall.trendmicro.com/uk/


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
I know it's the holidays, and that's why responses may be slow,
but I'm still looking for help.

Any idea if Intel's Application Accelerator would be helpful
with this kind of situation? Just been poking along, trying to
check on drivers etc, and stumbled across it.

Mark

"Gerry" wrote:

mtvet

Your commit charge figures are well below available RAM so in
that sense they are fine. In terms of comparables posted these
will have been posted as a result of requests where the user
has complained of slow performance and excessive use of the
pagefile is expected. So any results posted will more than
likely be high. However, it is not easy to get typical
figures. You really need to get results when the user is not
conscious of a performance issue.

Leaving a computer on 24/7 exposes the system to the
consequences of memory leaks. Even when a programme with a
memory leak is closed the memory is not released until the
system is shutdown or restarted.

You can check pagefile usage more directly using pagefilemon.

A small utility to monitor pagefile usage:
http://www.dougknox.com/xp/utils/xp_pagefilemon.htm

Note that programs using undo features, particularly those
associated with graphics and photo editing, require large
amounts of memory so if you use this type of programme check
these first observing how the page usage increases when they
start and whether the usage decreases when you close the
programme.

You can get clues as to what is generating peak memory demands
but this is not a precise science, more a matter of judgement.

The basis of your complaint is that CPU is pegged at 100%. Are
you counting the System Idle process as part of the 100%. The
System Idle process needs to be disregarded as it represents
unused CPU capacity. Normally if you can match CPU usage to
something you are doing then it is of no concern. It is
unexplained CPU usage that needs investigation as it can
indicate malware activity. You can also get a programme
commanding 100% because it has a problem. Windows Automatic
Updates has been known to create this type of problem.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry-

Under normal circumstances, what would average commit charge
figures be? Just curious, because the examples I've seen on
line have been roughly the same as on this machine, so I'm
wondering what the metric is that you use.

Also, I've heard conflicting arguments for shutting down
frequently vs. leaving a computer on for longer. Some involve
the strain on the hardware from frequent power cycles, some
involve software stability over long periods of time. Why do
you say it is "not a good idea" to leave the computer on 24/7?

I'll try the spybot thing. I think that McAfee had said that
it conflicts with their software and that it needed to be
removed, but I'll double check those conversations and give
it a try.

Mark

"Gerry" wrote:

Mark

Your commit charge figures are high. McAfee is a known cause
and two of the items in your list relate to McAfee. Leaving
your computer on 24/7 is not a good idea.

You might look for malware.

I would download and run Spybot S & D (freeware version) and
see if it finds anything like a Trojan. If Spybot S & D finds
anything significant ( other than cookies) you need to be
wary. If it removes something and it returns or another
nasty pops up it can be an indication that there is another
hidden nasty not being detected by McAfee or Spybot.

Spybot S & D. There is a freeware version buried in this
link: http://www.safer-networking.org/en/spybotsd/index.html

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
mtvet wrote:
Just wanted to make sure my responses were actually getting
out there, since my ability to see them has been very
compromised by using the Microsoft web-based newsreader.
Figured I would ping this one, just to make sure that if the
existence of the other replies had been unobserved there
would be another chance for a response.

Mark

"Gerry" wrote:

What version of McAfee is it?

I do not know whether Windows Defender clashes with McAfee
but I doubt that is the problem.

Try Ctrl+Alt+Delete to select Task Manager and click the
Performance Tab. Under Commit Charge what is the Total, the
Limit and the Peak?

You should be able to gather more information from Task
Manager. With the Processes tab open select View, Select,
Columns and check the boxes before Peak Memory Usage and
Virtual Memory size. What are the figures for the 6
processes using the largest amounts?

Do you leave your computer on 24/7?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



mtvet wrote:
Sorry, it's actually 1.25 G. System came with 500M
(250x2). I bought 1G and replace 1 module.

In Task Manager, the total physical memory is : 1308656.
Total available hovers around: 583560, and system cache
around: 654840.

Any idea if Windows Defender and McAfee clash at all to
cause these kinds of symptoms. It's still strange to me
that the biggest hog I wind up seeing is svchost.exe with
3 identical threads kernel32.dll!CreateThread+0x22.

While McAfee may be somewhat of a hog, it doesn't "appear"
to be grabbing too much of the CPU (except at certain
times).

"Gerry" wrote:

In terms of system performance McAfee is a poor choice
for a home computer. Replacing it with freeware
alternatives would result in a significant improvement.

Are you sure you have 1.3 gb RAM? You have two slots.
What size stick is each?

Drivers:
http://snipurl.com/951ce [h10025_www1_hp_com]

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
On SP3 now...got THAT issue resolved, but performance

Don't use Outlook, but curious about why you're asking whether I use it with
Word.

No devices malfunctioning that I've noticed - Under System Information it
calls out the PS/2 compatible mouse as being a problem device.

No yellow question marks in device manager. PS/2 Mouse is a yellow
exclamation mark saying that the device is not present. The HID-compliant
mouse is there and working correctly.

No errors in event viewer. Following are the three warnings over the last
48 hours, only appear in system. Info only in Applications over the last 48.
Some older errors and warnings do show up, but you specifically wanted just
the last 48.

System:

Event Type: Warning
Event Source: WinDefend
Event Category: None
Event ID: 3004
Date: 1/23/2009
Time: 6:55:57 AM
User: N/A
Computer: OYVEY
Description:
Windows Defender Real-Time Protection agent has detected changes. Microsoft
recommends you analyze the software that made these changes for potential
risks. You can use information about how these programs operate to choose
whether to allow them to run or remove them from your computer. Allow
changes only if you trust the program or the software publisher. Windows
Defender can't undo changes that you allow.
For more information please see the following:
http://go.microsoft.com/fwlink/?linkid=74409
Scan ID: {844CF4DD-E17D-4257-8C56-C7DEEFC3CC38}
User: OYVEY\Owner
Name: Unknown
ID:
Severity: Not Yet Classified
Category: Not Yet Classified
Path Found: driver:cpuz131
Alert Type: Unclassified software
Detection Type:

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Event Type: Warning
Event Source: Tcpip
Event Category: None
Event ID: 4226
Date: 1/22/2009
Time: 5:22:31 PM
User: N/A
Computer: OYVEY
Description:
TCP/IP has reached the security limit imposed on the number of concurrent
TCP connect attempts.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 01 00 54 00 ......T.
0008: 00 00 00 00 82 10 00 80 ....‚..€
0010: 01 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


Event Type: Warning
Event Source: W32Time
Event Category: None
Event ID: 36
Date: 1/22/2009
Time: 12:20:34 PM
User: N/A
Computer: OYVEY
Description:
The time service has not been able to synchronize the system time for 49152
seconds because none of the time providers has been able to provide a usable
time stamp. The system clock is unsynchronized.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Applications:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/19/2009
Time: 6:01:31 PM
User: N/A
Computer: OYVEY
Description:
Faulting application winword.exe, version 10.0.6850.0, faulting module
winword.exe, version 10.0.6850.0, fault address 0x0014f0cf.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 77 69 6e ure win
0018: 77 6f 72 64 2e 65 78 65 word.exe
0020: 20 31 30 2e 30 2e 36 38 10.0.68
0028: 35 30 2e 30 20 69 6e 20 50.0 in
0030: 77 69 6e 77 6f 72 64 2e winword.
0038: 65 78 65 20 31 30 2e 30 exe 10.0
0040: 2e 36 38 35 30 2e 30 20 .6850.0
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 31 34 66 30 t 0014f0
0058: 63 66 0d 0a cf..

Thanks for any help you can give. Doesn't seem like a lot of useful stuff,
but you'll know better than I.

Mark

"Gerry" wrote:


Do you use Outlook with Word?

Are any devices malfunctioning?

Select Start, All Programs, Accessories, System Tools, System
Information. Open Components under System Summary and click on Problem
Devices. Is anything listed there?

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Are there any errors in Event Viewer?

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry, are you out there????

"Gerry" wrote:

Try Malwarebytes' Anti-Malware
1.32 -freeware (if you upgrade you pay).
http://www.download.com/Malwarebytes...-10804572.html

Run Malwarebytes' in safe mode and turn off McAfee before you do to
avoid
a conflict. Disregard the invitation on the web site regarding the
Registry Optimiser -a Registry Optimiser is not a helpful utitity.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



mtvet wrote:
Still looking for some feedback on my posts from the 8th and 9th.
Anyone out there?!?!?!?

Mark

"Gerry" wrote:

Mark

You can use an Intel Application Accelerator with the Intel
Chipsets listed in this link.
http://www.intel.com/support/chipset.../cs-009312.htm

An Intel Application Accelerator is not offered by Intel for later
chipsets

Did you disable McAfee and Windows Defender before running
Housecall? It would be helpful to know whether the problem was a
fight between security software or defensive measures being taken
by malware? It could of course be something else.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



mtvet wrote:
Tried the housecall link. Looked like it was working ok at first,
but then took FOREVER. There was no data going across the web, so
something hung up, and the CPU was, again, at 100%. Tried to
restart the housecall check, and it kept giving me error messages,
so I don't think I'm going to be able to successfully run that.
Any other ideas???

Mark

"Gerry" wrote:

mtvet

Try an online scan using this link:
http://housecall.trendmicro.com/uk/


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
I know it's the holidays, and that's why responses may be slow,
but I'm still looking for help.

Any idea if Intel's Application Accelerator would be helpful
with this kind of situation? Just been poking along, trying to
check on drivers etc, and stumbled across it.

Mark

"Gerry" wrote:

mtvet

Your commit charge figures are well below available RAM so in
that sense they are fine. In terms of comparables posted these
will have been posted as a result of requests where the user
has complained of slow performance and excessive use of the
pagefile is expected. So any results posted will more than
likely be high. However, it is not easy to get typical
figures. You really need to get results when the user is not
conscious of a performance issue.

Leaving a computer on 24/7 exposes the system to the
consequences of memory leaks. Even when a programme with a
memory leak is closed the memory is not released until the
system is shutdown or restarted.

You can check pagefile usage more directly using pagefilemon.

A small utility to monitor pagefile usage:
http://www.dougknox.com/xp/utils/xp_pagefilemon.htm

Note that programs using undo features, particularly those
associated with graphics and photo editing, require large
amounts of memory so if you use this type of programme check
these first observing how the page usage increases when they
start and whether the usage decreases when you close the
programme.

You can get clues as to what is generating peak memory demands
but this is not a precise science, more a matter of judgement.

The basis of your complaint is that CPU is pegged at 100%. Are
you counting the System Idle process as part of the 100%. The
System Idle process needs to be disregarded as it represents
unused CPU capacity. Normally if you can match CPU usage to
something you are doing then it is of no concern. It is
unexplained CPU usage that needs investigation as it can
indicate malware activity. You can also get a programme
commanding 100% because it has a problem. Windows Automatic
Updates has been known to create this type of problem.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry-

Under normal circumstances, what would average commit charge
figures be? Just curious, because the examples I've seen on
line have been roughly the same as on this machine, so I'm
wondering what the metric is that you use.

Also, I've heard conflicting arguments for shutting down
frequently vs. leaving a computer on for longer. Some involve
the strain on the hardware from frequent power cycles, some
involve software stability over long periods of time. Why do
you say it is "not a good idea" to leave the computer on 24/7?

I'll try the spybot thing. I think that McAfee had said that
it conflicts with their software and that it needed to be
removed, but I'll double check those conversations and give
it a try.

Mark

"Gerry" wrote:

Mark

Your commit charge figures are high. McAfee is a known cause
and two of the items in your list relate to McAfee. Leaving
your computer on 24/7 is not a good idea.

You might look for malware.

I would download and run Spybot S & D (freeware version) and
see if it finds anything like a Trojan. If Spybot S & D finds
anything significant ( other than cookies) you need to be
wary. If it removes something and it returns or another
nasty pops up it can be an indication that there is another
hidden nasty not being detected by McAfee or Spybot.

Spybot S & D. There is a freeware version buried in this
link: http://www.safer-networking.org/en/spybotsd/index.html

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
mtvet wrote:
Just wanted to make sure my responses were actually getting
out there, since my ability to see them has been very
compromised by using the Microsoft web-based newsreader.
Figured I would ping this one, just to make sure that if the
existence of the other replies had been unobserved there
would be another chance for a response.

Mark

"Gerry" wrote:

What version of McAfee is it?

I do not know whether Windows Defender clashes with McAfee
but I doubt that is the problem.

Try Ctrl+Alt+Delete to select Task Manager and click the
Performance Tab. Under Commit Charge what is the Total, the
Limit and the Peak?

You should be able to gather more information from Task
Manager. With the Processes tab open select View, Select,
Columns and check the boxes before Peak Memory Usage and
Virtual Memory size. What are the figures for the 6
processes using the largest amounts?

Do you leave your computer on 24/7?


--

mtvet

I was trying to link Word to this earlier comment by you "When we
connect to the web using VZAccessMgr (verizon wireless connection) the
usage jumps from about 20% up to 80% and back down." I was also trying
to figure what this driver, mso.dll, plays.

Are two mouse entries appearing in Device Manager? What happens if you
disable the mouse with the yellow exclamation mark?

Event ID: 3004
Using regedit, Edit, Find search My computer for
{844CF4DD-E17D-4257-8C56-C7DEEFC3CC38}. It may be the software referred
in the kink below.

cpuz 131
http://www.cpuid.com/cpuz.php

Did you download this software to investigate your CPU problem?

Event ID: 4226
http://www.eventid.net/display.asp?e...cpip &phase=1

Event ID: 36
An error of no signifance.

Event ID: 1000
What were you doing when Word crashed?
http://howtotroubleshoot.blogspot.co...lean-word.html

What is the history of Office on the computer?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
mtvet wrote:
Don't use Outlook, but curious about why you're asking whether I use
it with Word.

No devices malfunctioning that I've noticed - Under System
Information it calls out the PS/2 compatible mouse as being a problem
device.

No yellow question marks in device manager. PS/2 Mouse is a yellow
exclamation mark saying that the device is not present. The
HID-compliant mouse is there and working correctly.

No errors in event viewer. Following are the three warnings over the
last 48 hours, only appear in system. Info only in Applications over
the last 48. Some older errors and warnings do show up, but you
specifically wanted just the last 48.

System:

Event Type: Warning
Event Source: WinDefend
Event Category: None
Event ID: 3004
Date: 1/23/2009
Time: 6:55:57 AM
User: N/A
Computer: OYVEY
Description:
Windows Defender Real-Time Protection agent has detected changes.
Microsoft recommends you analyze the software that made these changes
for potential risks. You can use information about how these programs
operate to choose whether to allow them to run or remove them from
your computer. Allow changes only if you trust the program or the
software publisher. Windows Defender can't undo changes that you
allow.
For more information please see the following:
http://go.microsoft.com/fwlink/?linkid=74409
Scan ID: {844CF4DD-E17D-4257-8C56-C7DEEFC3CC38}
User: OYVEY\Owner
Name: Unknown
ID:
Severity: Not Yet Classified
Category: Not Yet Classified
Path Found: driver:cpuz131
Alert Type: Unclassified software
Detection Type:

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Event Type: Warning
Event Source: Tcpip
Event Category: None
Event ID: 4226
Date: 1/22/2009
Time: 5:22:31 PM
User: N/A
Computer: OYVEY
Description:
TCP/IP has reached the security limit imposed on the number of
concurrent TCP connect attempts.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 01 00 54 00 ......T.
0008: 00 00 00 00 82 10 00 80 ....‚..€
0010: 01 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


Event Type: Warning
Event Source: W32Time
Event Category: None
Event ID: 36
Date: 1/22/2009
Time: 12:20:34 PM
User: N/A
Computer: OYVEY
Description:
The time service has not been able to synchronize the system time for
49152 seconds because none of the time providers has been able to
provide a usable time stamp. The system clock is unsynchronized.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Applications:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/19/2009
Time: 6:01:31 PM
User: N/A
Computer: OYVEY
Description:
Faulting application winword.exe, version 10.0.6850.0, faulting module
winword.exe, version 10.0.6850.0, fault address 0x0014f0cf.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 77 69 6e ure win
0018: 77 6f 72 64 2e 65 78 65 word.exe
0020: 20 31 30 2e 30 2e 36 38 10.0.68
0028: 35 30 2e 30 20 69 6e 20 50.0 in
0030: 77 69 6e 77 6f 72 64 2e winword.
0038: 65 78 65 20 31 30 2e 30 exe 10.0
0040: 2e 36 38 35 30 2e 30 20 .6850.0
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 31 34 66 30 t 0014f0
0058: 63 66 0d 0a cf..

Thanks for any help you can give. Doesn't seem like a lot of useful
stuff, but you'll know better than I.

Mark

"Gerry" wrote:


Do you use Outlook with Word?

Are any devices malfunctioning?

Select Start, All Programs, Accessories, System Tools, System
Information. Open Components under System Summary and click on
Problem Devices. Is anything listed there?

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Are there any errors in Event Viewer?

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and close
Event Viewer.Now start your message (email) and do a paste into the
body of the message. Make sure this is the first paste after exiting
from Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry, are you out there????

"Gerry" wrote:

Try Malwarebytes' Anti-Malware
1.32 -freeware (if you upgrade you pay).
http://www.download.com/Malwarebytes...-10804572.html

Run Malwarebytes' in safe mode and turn off McAfee before you do to
avoid
a conflict. Disregard the invitation on the web site regarding the
Registry Optimiser -a Registry Optimiser is not a helpful utitity.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



mtvet wrote:
Still looking for some feedback on my posts from the 8th and 9th.
Anyone out there?!?!?!?

Mark

"Gerry" wrote:

Mark

You can use an Intel Application Accelerator with the Intel
Chipsets listed in this link.
http://www.intel.com/support/chipset.../cs-009312.htm

An Intel Application Accelerator is not offered by Intel for
later chipsets

Did you disable McAfee and Windows Defender before running
Housecall? It would be helpful to know whether the problem was a
fight between security software or defensive measures being taken
by malware? It could of course be something else.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



mtvet wrote:
Tried the housecall link. Looked like it was working ok at
first, but then took FOREVER. There was no data going across
the web, so something hung up, and the CPU was, again, at 100%.
Tried to restart the housecall check, and it kept giving me
error messages, so I don't think I'm going to be able to
successfully run that. Any other ideas???

Mark

"Gerry" wrote:

mtvet

Try an online scan using this link:
http://housecall.trendmicro.com/uk/


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
I know it's the holidays, and that's why responses may be
slow, but I'm still looking for help.

Any idea if Intel's Application Accelerator would be helpful
with this kind of situation? Just been poking along, trying
to check on drivers etc, and stumbled across it.

Mark

"Gerry" wrote:

mtvet

Your commit charge figures are well below available RAM so in
that sense they are fine. In terms of comparables posted
these will have been posted as a result of requests where
the user has complained of slow performance and excessive
use of the pagefile is expected. So any results posted will
more than likely be high. However, it is not easy to get
typical figures. You really need to get results when the
user is not conscious of a performance issue.

Leaving a computer on 24/7 exposes the system to the
consequences of memory leaks. Even when a programme with a
memory leak is closed the memory is not released until the
system is shutdown or restarted.

You can check pagefile usage more directly using pagefilemon.

A small utility to monitor pagefile usage:
http://www.dougknox.com/xp/utils/xp_pagefilemon.htm

Note that programs using undo features, particularly those
associated with graphics and photo editing, require large
amounts of memory so if you use this type of programme
check these first observing how the page usage increases
when they start and whether the usage decreases when you
close the programme.

You can get clues as to what is generating peak memory
demands but this is not a precise science, more a matter of
judgement.

The basis of your complaint is that CPU is pegged at 100%.
Are you counting the System Idle process as part of the
100%. The System Idle process needs to be disregarded as it
represents unused CPU capacity. Normally if you can match
CPU usage to something you are doing then it is of no
concern. It is unexplained CPU usage that needs
investigation as it can indicate malware activity. You can
also get a programme commanding 100% because it has a
problem. Windows Automatic Updates has been known to create
this type of problem.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry-

Under normal circumstances, what would average commit charge
figures be? Just curious, because the examples I've seen on
line have been roughly the same as on this machine, so I'm
wondering what the metric is that you use.

Also, I've heard conflicting arguments for shutting down
frequently vs. leaving a computer on for longer. Some
involve the strain on the hardware from frequent power
cycles, some involve software stability over long periods
of time. Why do you say it is "not a good idea" to leave
the computer on 24/7?

I'll try the spybot thing. I think that McAfee had said
that it conflicts with their software and that it needed to
be removed, but I'll double check those conversations and
give it a try.

Mark

"Gerry" wrote:

Mark

Your commit charge figures are high. McAfee is a known
cause and two of the items in your list relate to McAfee.
Leaving your computer on 24/7 is not a good idea.

You might look for malware.

I would download and run Spybot S & D (freeware version)
and see if it finds anything like a Trojan. If Spybot S &
D finds anything significant ( other than cookies) you
need to be wary. If it removes something and it returns or
another nasty pops up it can be an indication that there
is another hidden nasty not being detected by McAfee or
Spybot.

Spybot S & D. There is a freeware version buried in this
link:
http://www.safer-networking.org/en/spybotsd/index.html

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
mtvet wrote:
Just wanted to make sure my responses were actually
getting out there, since my ability to see them has been
very compromised by using the Microsoft web-based
newsreader. Figured I would ping this one, just to make
sure that if the existence of the other replies had been
unobserved there would be another chance for a response.

Mark

"Gerry" wrote:

What version of McAfee is it?

I do not know whether Windows Defender clashes with
McAfee but I doubt that is the problem.

Try Ctrl+Alt+Delete to select Task Manager and click the
Performance Tab. Under Commit Charge what is the Total,
the Limit and the Peak?

You should be able to gather more information from Task
Manager. With the Processes tab open select View, Select,
Columns and check the boxes before Peak Memory Usage and
Virtual Memory size. What are the figures for the 6
processes using the largest amounts?

Do you leave your computer on 24/7?


--

Gerry-

Yes, there are two mouse entries, one hidden, one not. When I disable the
PS2 mouse (exclamation mark), there is no performance difference.

Yes, I downloaded CPU-Z to try to figure out what was going on with the
processor. One thing I wanted to ensure was that it was appropriately seeing
the L2 cache on the CPU, since there were some indications that no L2cache
was being seen. All looked fine with cpu-z.

Don't know what was happening with Word when it crashed, will follow the
link and see if it helps me unwind anything about that fault.

You ask about the history of Office on this computer. As far as I know,
purchased, installed and used. What specifics would be helpful concerning
history??

Thx.

Mark

"Gerry" wrote:

mtvet

I was trying to link Word to this earlier comment by you "When we
connect to the web using VZAccessMgr (verizon wireless connection) the
usage jumps from about 20% up to 80% and back down." I was also trying
to figure what this driver, mso.dll, plays.

Are two mouse entries appearing in Device Manager? What happens if you
disable the mouse with the yellow exclamation mark?

Event ID: 3004
Using regedit, Edit, Find search My computer for
{844CF4DD-E17D-4257-8C56-C7DEEFC3CC38}. It may be the software referred
in the kink below.

cpuz 131
http://www.cpuid.com/cpuz.php

Did you download this software to investigate your CPU problem?

Event ID: 4226
http://www.eventid.net/display.asp?e...cpip &phase=1

Event ID: 36
An error of no signifance.

Event ID: 1000
What were you doing when Word crashed?
http://howtotroubleshoot.blogspot.co...lean-word.html

What is the history of Office on the computer?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
mtvet wrote:
Don't use Outlook, but curious about why you're asking whether I use
it with Word.

No devices malfunctioning that I've noticed - Under System
Information it calls out the PS/2 compatible mouse as being a problem
device.

No yellow question marks in device manager. PS/2 Mouse is a yellow
exclamation mark saying that the device is not present. The
HID-compliant mouse is there and working correctly.

No errors in event viewer. Following are the three warnings over the
last 48 hours, only appear in system. Info only in Applications over
the last 48. Some older errors and warnings do show up, but you
specifically wanted just the last 48.

System:

Event Type: Warning
Event Source: WinDefend
Event Category: None
Event ID: 3004
Date: 1/23/2009
Time: 6:55:57 AM
User: N/A
Computer: OYVEY
Description:
Windows Defender Real-Time Protection agent has detected changes.
Microsoft recommends you analyze the software that made these changes
for potential risks. You can use information about how these programs
operate to choose whether to allow them to run or remove them from
your computer. Allow changes only if you trust the program or the
software publisher. Windows Defender can't undo changes that you
allow.
For more information please see the following:
http://go.microsoft.com/fwlink/?linkid=74409
Scan ID: {844CF4DD-E17D-4257-8C56-C7DEEFC3CC38}
User: OYVEY\Owner
Name: Unknown
ID:
Severity: Not Yet Classified
Category: Not Yet Classified
Path Found: driver:cpuz131
Alert Type: Unclassified software
Detection Type:

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Event Type: Warning
Event Source: Tcpip
Event Category: None
Event ID: 4226
Date: 1/22/2009
Time: 5:22:31 PM
User: N/A
Computer: OYVEY
Description:
TCP/IP has reached the security limit imposed on the number of
concurrent TCP connect attempts.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 01 00 54 00 ......T.
0008: 00 00 00 00 82 10 00 80 ....‚..€
0010: 01 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


Event Type: Warning
Event Source: W32Time
Event Category: None
Event ID: 36
Date: 1/22/2009
Time: 12:20:34 PM
User: N/A
Computer: OYVEY
Description:
The time service has not been able to synchronize the system time for
49152 seconds because none of the time providers has been able to
provide a usable time stamp. The system clock is unsynchronized.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Applications:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/19/2009
Time: 6:01:31 PM
User: N/A
Computer: OYVEY
Description:
Faulting application winword.exe, version 10.0.6850.0, faulting module
winword.exe, version 10.0.6850.0, fault address 0x0014f0cf.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 77 69 6e ure win
0018: 77 6f 72 64 2e 65 78 65 word.exe
0020: 20 31 30 2e 30 2e 36 38 10.0.68
0028: 35 30 2e 30 20 69 6e 20 50.0 in
0030: 77 69 6e 77 6f 72 64 2e winword.
0038: 65 78 65 20 31 30 2e 30 exe 10.0
0040: 2e 36 38 35 30 2e 30 20 .6850.0
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 31 34 66 30 t 0014f0
0058: 63 66 0d 0a cf..

Thanks for any help you can give. Doesn't seem like a lot of useful
stuff, but you'll know better than I.

Mark

"Gerry" wrote:


Do you use Outlook with Word?

Are any devices malfunctioning?

Select Start, All Programs, Accessories, System Tools, System
Information. Open Components under System Summary and click on
Problem Devices. Is anything listed there?

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Are there any errors in Event Viewer?

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and close
Event Viewer.Now start your message (email) and do a paste into the
body of the message. Make sure this is the first paste after exiting
from Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry, are you out there????

"Gerry" wrote:

Try Malwarebytes' Anti-Malware
1.32 -freeware (if you upgrade you pay).
http://www.download.com/Malwarebytes...-10804572.html

Run Malwarebytes' in safe mode and turn off McAfee before you do to
avoid
a conflict. Disregard the invitation on the web site regarding the
Registry Optimiser -a Registry Optimiser is not a helpful utitity.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



mtvet wrote:
Still looking for some feedback on my posts from the 8th and 9th.
Anyone out there?!?!?!?

Mark

"Gerry" wrote:

Mark

You can use an Intel Application Accelerator with the Intel
Chipsets listed in this link.
http://www.intel.com/support/chipset.../cs-009312.htm

An Intel Application Accelerator is not offered by Intel for
later chipsets

Did you disable McAfee and Windows Defender before running
Housecall? It would be helpful to know whether the problem was a
fight between security software or defensive measures being taken
by malware? It could of course be something else.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



mtvet wrote:
Tried the housecall link. Looked like it was working ok at
first, but then took FOREVER. There was no data going across
the web, so something hung up, and the CPU was, again, at 100%.
Tried to restart the housecall check, and it kept giving me
error messages, so I don't think I'm going to be able to
successfully run that. Any other ideas???

Mark

"Gerry" wrote:

mtvet

Is Office as it was originally installed or have you uninstalled and
gone to later version. What version is currently installed? Have you
installed updates?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
Gerry-

Yes, there are two mouse entries, one hidden, one not. When I
disable the PS2 mouse (exclamation mark), there is no performance
difference.

Yes, I downloaded CPU-Z to try to figure out what was going on with
the processor. One thing I wanted to ensure was that it was
appropriately seeing the L2 cache on the CPU, since there were some
indications that no L2cache was being seen. All looked fine with
cpu-z.

Don't know what was happening with Word when it crashed, will follow
the link and see if it helps me unwind anything about that fault.

You ask about the history of Office on this computer. As far as I
know, purchased, installed and used. What specifics would be helpful
concerning history??

Thx.

Mark

"Gerry" wrote:

mtvet

I was trying to link Word to this earlier comment by you "When we
connect to the web using VZAccessMgr (verizon wireless connection)
the usage jumps from about 20% up to 80% and back down." I was also
trying to figure what this driver, mso.dll, plays.

Are two mouse entries appearing in Device Manager? What happens if
you disable the mouse with the yellow exclamation mark?

Event ID: 3004
Using regedit, Edit, Find search My computer for
{844CF4DD-E17D-4257-8C56-C7DEEFC3CC38}. It may be the software
referred in the kink below.

cpuz 131
http://www.cpuid.com/cpuz.php

Did you download this software to investigate your CPU problem?

Event ID: 4226
http://www.eventid.net/display.asp?e...cpip &phase=1

Event ID: 36
An error of no signifance.

Event ID: 1000
What were you doing when Word crashed?
http://howtotroubleshoot.blogspot.co...lean-word.html

What is the history of Office on the computer?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
mtvet wrote:
Don't use Outlook, but curious about why you're asking whether I use
it with Word.

No devices malfunctioning that I've noticed - Under System
Information it calls out the PS/2 compatible mouse as being a
problem device.

No yellow question marks in device manager. PS/2 Mouse is a yellow
exclamation mark saying that the device is not present. The
HID-compliant mouse is there and working correctly.

No errors in event viewer. Following are the three warnings over
the last 48 hours, only appear in system. Info only in
Applications over the last 48. Some older errors and warnings do
show up, but you specifically wanted just the last 48.

System:

Event Type: Warning
Event Source: WinDefend
Event Category: None
Event ID: 3004
Date: 1/23/2009
Time: 6:55:57 AM
User: N/A
Computer: OYVEY
Description:
Windows Defender Real-Time Protection agent has detected changes.
Microsoft recommends you analyze the software that made these
changes for potential risks. You can use information about how
these programs operate to choose whether to allow them to run or
remove them from your computer. Allow changes only if you trust
the program or the software publisher. Windows Defender can't undo
changes that you allow.
For more information please see the following:
http://go.microsoft.com/fwlink/?linkid=74409
Scan ID: {844CF4DD-E17D-4257-8C56-C7DEEFC3CC38}
User: OYVEY\Owner
Name: Unknown
ID:
Severity: Not Yet Classified
Category: Not Yet Classified
Path Found: driver:cpuz131
Alert Type: Unclassified software
Detection Type:

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Event Type: Warning
Event Source: Tcpip
Event Category: None
Event ID: 4226
Date: 1/22/2009
Time: 5:22:31 PM
User: N/A
Computer: OYVEY
Description:
TCP/IP has reached the security limit imposed on the number of
concurrent TCP connect attempts.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 01 00 54 00 ......T.
0008: 00 00 00 00 82 10 00 80 ....,..?
0010: 01 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


Event Type: Warning
Event Source: W32Time
Event Category: None
Event ID: 36
Date: 1/22/2009
Time: 12:20:34 PM
User: N/A
Computer: OYVEY
Description:
The time service has not been able to synchronize the system time
for 49152 seconds because none of the time providers has been able
to provide a usable time stamp. The system clock is unsynchronized.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Applications:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/19/2009
Time: 6:01:31 PM
User: N/A
Computer: OYVEY
Description:
Faulting application winword.exe, version 10.0.6850.0, faulting
module winword.exe, version 10.0.6850.0, fault address 0x0014f0cf.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 77 69 6e ure win
0018: 77 6f 72 64 2e 65 78 65 word.exe
0020: 20 31 30 2e 30 2e 36 38 10.0.68
0028: 35 30 2e 30 20 69 6e 20 50.0 in
0030: 77 69 6e 77 6f 72 64 2e winword.
0038: 65 78 65 20 31 30 2e 30 exe 10.0
0040: 2e 36 38 35 30 2e 30 20 .6850.0
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 31 34 66 30 t 0014f0
0058: 63 66 0d 0a cf..

Thanks for any help you can give. Doesn't seem like a lot of useful
stuff, but you'll know better than I.

Mark

"Gerry" wrote:


Do you use Outlook with Word?

Are any devices malfunctioning?

Select Start, All Programs, Accessories, System Tools, System
Information. Open Components under System Summary and click on
Problem Devices. Is anything listed there?

Are there any yellow question marks in Device Manager? Right click
on the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Are there any errors in Event Viewer?

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than
48 hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the
meaning of the error, information regarding Event ID, Source and
Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and
close Event Viewer.Now start your message (email) and do a paste
into the body of the message. Make sure this is the first paste
after exiting from Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry, are you out there????

"Gerry" wrote:

Try Malwarebytes' Anti-Malware
1.32 -freeware (if you upgrade you pay).
http://www.download.com/Malwarebytes...-10804572.html

Run Malwarebytes' in safe mode and turn off McAfee before you do
to avoid
a conflict. Disregard the invitation on the web site regarding
the Registry Optimiser -a Registry Optimiser is not a helpful
utitity.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



mtvet wrote:
Still looking for some feedback on my posts from the 8th and
9th. Anyone out there?!?!?!?

Mark

"Gerry" wrote:

Mark

You can use an Intel Application Accelerator with the Intel
Chipsets listed in this link.
http://www.intel.com/support/chipset.../cs-009312.htm

An Intel Application Accelerator is not offered by Intel for
later chipsets

Did you disable McAfee and Windows Defender before running
Housecall? It would be helpful to know whether the problem was
a fight between security software or defensive measures being
taken by malware? It could of course be something else.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



mtvet wrote:
Tried the housecall link. Looked like it was working ok at
first, but then took FOREVER. There was no data going across
the web, so something hung up, and the CPU was, again, at
100%. Tried to restart the housecall check, and it kept
giving me error messages, so I don't think I'm going to be
able to successfully run that. Any other ideas???

Mark

"Gerry" wrote:

Gerry-

Just wanted to try to remind you about this thread. I'm trying replying to
an earlier post by you, thinking that maybe the thread got nested too deep
and that's why it's not getting noted outside of the web browser reader.

Looking forward to your input.

Thanks.

Mark

"Gerry" wrote:

In terms of system performance McAfee is a poor choice for a home
computer. Replacing it with freeware alternatives would result in a
significant improvement.

Are you sure you have 1.3 gb RAM? You have two slots. What size stick is
each?

Drivers:
http://snipurl.com/951ce [h10025_www1_hp_com]

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
On SP3 now...got THAT issue resolved, but performance still the same,
LOUSY. Updated video driver, no effect. You mentioned the
motherboard chipset drivers and that they should be sure to be
updated. If I go into device manager, which devices do I select in
order to update those drivers appropriately? Is there a way to get
the system to do a global driver update of some type, rather than
having to do them piecemeal??

Thanks.

"Shenan Stanley" wrote:

mtvet wrote:
I've seen this issue a number of times, but no firm solution, and
have a few differences with the other presentations. Just want to
try to get at what's going on with this machine.

HP Pavilion 503n, XPSP2, Celeron 1.7GHz, 1.3 GB RAM

Running Process Explorer to try to figure out what's going on.

Launch an Office program - Jumps to 100% CPU, then drops down.
When I then try to open a file and navigate to My Computer, the
flashlight comes up, and it takes forever, with the usage up to
100%. The primary process in this case appears to be the Office
App (eg - WinWord). In other cases, seems like it's svchost that
has 3 threads of kernel32.dll!CreateThread+0x22.

These each consume 20+% of the CPU.

When we connect to the web using VZAccessMgr (verizon wireless
connection) the usage jumps from about 20% up to 80% and back
down. Just keeps cycling like that. The heavy users in this case
appear to be the CreateThread+0x22. Then when anything else runs on
top of that, we have absolutely no functionality at all.

Any help/suggestions appreciated!!!

I tend to see that alot on celeron processors. The lack of
sufficient cache on the processor *really* makes a noticable
difference.

- Are you running the latest VZAccessMgr?
- Latest hardware drivers (motherboard chipset in particular)?
- What AV software?
- Integrated or seperate video card (and is the latest driver for
that installed?)
- What is your virtual memory set at? (I suggest you let Windows
control it.)
- How much free disk space?
- Last time you ran a full CHKDSK?
- Followed by a full defragmentation?
- What version of Office?
- Why SP2 and not SP3 for Windows XP?
- Home Edition, Professional Edition, Media Center Edition or Tablet
PC Edition?
- If you run an application like "HeavyLoad" for a while - does it
crash your system? And how long does it take to completely peg your
processor and use all your memory?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

mtvet

Try Start, Control Panel, Administrative Tools, Services. Right click on
Windows Image Acquisition and select Properties. Change the StartUp type
to Manual, click on Apply and OK. Exit and restart the computer. What
affect does this change have.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry-

Just wanted to try to remind you about this thread. I'm trying
replying to an earlier post by you, thinking that maybe the thread
got nested too deep and that's why it's not getting noted outside of
the web browser reader.

Looking forward to your input.

Thanks.

Mark

"Gerry" wrote:

In terms of system performance McAfee is a poor choice for a home
computer. Replacing it with freeware alternatives would result in a
significant improvement.

Are you sure you have 1.3 gb RAM? You have two slots. What size
stick is each?

Drivers:
http://snipurl.com/951ce [h10025_www1_hp_com]

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
On SP3 now...got THAT issue resolved, but performance still the
same, LOUSY. Updated video driver, no effect. You mentioned the
motherboard chipset drivers and that they should be sure to be
updated. If I go into device manager, which devices do I select in
order to update those drivers appropriately? Is there a way to get
the system to do a global driver update of some type, rather than
having to do them piecemeal??

Thanks.

"Shenan Stanley" wrote:

mtvet wrote:
I've seen this issue a number of times, but no firm solution, and
have a few differences with the other presentations. Just want to
try to get at what's going on with this machine.

HP Pavilion 503n, XPSP2, Celeron 1.7GHz, 1.3 GB RAM

Running Process Explorer to try to figure out what's going on.

Launch an Office program - Jumps to 100% CPU, then drops down.
When I then try to open a file and navigate to My Computer, the
flashlight comes up, and it takes forever, with the usage up to
100%. The primary process in this case appears to be the Office
App (eg - WinWord). In other cases, seems like it's svchost
that has 3 threads of kernel32.dll!CreateThread+0x22.

These each consume 20+% of the CPU.

When we connect to the web using VZAccessMgr (verizon wireless
connection) the usage jumps from about 20% up to 80% and back
down. Just keeps cycling like that. The heavy users in this case
appear to be the CreateThread+0x22. Then when anything else runs
on top of that, we have absolutely no functionality at all.

Any help/suggestions appreciated!!!

I tend to see that alot on celeron processors. The lack of
sufficient cache on the processor *really* makes a noticable
difference.

- Are you running the latest VZAccessMgr?
- Latest hardware drivers (motherboard chipset in particular)?
- What AV software?
- Integrated or seperate video card (and is the latest driver for
that installed?)
- What is your virtual memory set at? (I suggest you let Windows
control it.)
- How much free disk space?
- Last time you ran a full CHKDSK?
- Followed by a full defragmentation?
- What version of Office?
- Why SP2 and not SP3 for Windows XP?
- Home Edition, Professional Edition, Media Center Edition or
Tablet PC Edition?
- If you run an application like "HeavyLoad" for a while - does it
crash your system? And how long does it take to completely peg
your processor and use all your memory?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Certainly no speed improvement, possibly slightly worse. Any other thoughts?

Thanks.

Mark

"Gerry" wrote:

mtvet

Try Start, Control Panel, Administrative Tools, Services. Right click on
Windows Image Acquisition and select Properties. Change the StartUp type
to Manual, click on Apply and OK. Exit and restart the computer. What
affect does this change have.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry-

Just wanted to try to remind you about this thread. I'm trying
replying to an earlier post by you, thinking that maybe the thread
got nested too deep and that's why it's not getting noted outside of
the web browser reader.

Looking forward to your input.

Thanks.

Mark

"Gerry" wrote:

In terms of system performance McAfee is a poor choice for a home
computer. Replacing it with freeware alternatives would result in a
significant improvement.

Are you sure you have 1.3 gb RAM? You have two slots. What size
stick is each?

Drivers:
http://snipurl.com/951ce [h10025_www1_hp_com]

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
On SP3 now...got THAT issue resolved, but performance still the
same, LOUSY. Updated video driver, no effect. You mentioned the
motherboard chipset drivers and that they should be sure to be
updated. If I go into device manager, which devices do I select in
order to update those drivers appropriately? Is there a way to get
the system to do a global driver update of some type, rather than
having to do them piecemeal??

Thanks.

"Shenan Stanley" wrote:

mtvet wrote:
I've seen this issue a number of times, but no firm solution, and
have a few differences with the other presentations. Just want to
try to get at what's going on with this machine.

HP Pavilion 503n, XPSP2, Celeron 1.7GHz, 1.3 GB RAM

Running Process Explorer to try to figure out what's going on.

Launch an Office program - Jumps to 100% CPU, then drops down.
When I then try to open a file and navigate to My Computer, the
flashlight comes up, and it takes forever, with the usage up to
100%. The primary process in this case appears to be the Office
App (eg - WinWord). In other cases, seems like it's svchost
that has 3 threads of kernel32.dll!CreateThread+0x22.

These each consume 20+% of the CPU.

When we connect to the web using VZAccessMgr (verizon wireless
connection) the usage jumps from about 20% up to 80% and back
down. Just keeps cycling like that. The heavy users in this case
appear to be the CreateThread+0x22. Then when anything else runs
on top of that, we have absolutely no functionality at all.

Any help/suggestions appreciated!!!

I tend to see that alot on celeron processors. The lack of
sufficient cache on the processor *really* makes a noticable
difference.

- Are you running the latest VZAccessMgr?
- Latest hardware drivers (motherboard chipset in particular)?
- What AV software?
- Integrated or seperate video card (and is the latest driver for
that installed?)
- What is your virtual memory set at? (I suggest you let Windows
control it.)
- How much free disk space?
- Last time you ran a full CHKDSK?
- Followed by a full defragmentation?
- What version of Office?
- Why SP2 and not SP3 for Windows XP?
- Home Edition, Professional Edition, Media Center Edition or
Tablet PC Edition?
- If you run an application like "HeavyLoad" for a while - does it
crash your system? And how long does it take to completely peg
your processor and use all your memory?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Gerry-

Any response to my last post???

Mark

"Gerry" wrote:

mtvet

Try Start, Control Panel, Administrative Tools, Services. Right click on
Windows Image Acquisition and select Properties. Change the StartUp type
to Manual, click on Apply and OK. Exit and restart the computer. What
affect does this change have.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry-

Just wanted to try to remind you about this thread. I'm trying
replying to an earlier post by you, thinking that maybe the thread
got nested too deep and that's why it's not getting noted outside of
the web browser reader.

Looking forward to your input.

Thanks.

Mark

"Gerry" wrote:

In terms of system performance McAfee is a poor choice for a home
computer. Replacing it with freeware alternatives would result in a
significant improvement.

Are you sure you have 1.3 gb RAM? You have two slots. What size
stick is each?

Drivers:
http://snipurl.com/951ce [h10025_www1_hp_com]

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
On SP3 now...got THAT issue resolved, but performance still the
same, LOUSY. Updated video driver, no effect. You mentioned the
motherboard chipset drivers and that they should be sure to be
updated. If I go into device manager, which devices do I select in
order to update those drivers appropriately? Is there a way to get
the system to do a global driver update of some type, rather than
having to do them piecemeal??

Thanks.

"Shenan Stanley" wrote:

mtvet wrote:
I've seen this issue a number of times, but no firm solution, and
have a few differences with the other presentations. Just want to
try to get at what's going on with this machine.

HP Pavilion 503n, XPSP2, Celeron 1.7GHz, 1.3 GB RAM

Running Process Explorer to try to figure out what's going on.

Launch an Office program - Jumps to 100% CPU, then drops down.
When I then try to open a file and navigate to My Computer, the
flashlight comes up, and it takes forever, with the usage up to
100%. The primary process in this case appears to be the Office
App (eg - WinWord). In other cases, seems like it's svchost
that has 3 threads of kernel32.dll!CreateThread+0x22.

These each consume 20+% of the CPU.

When we connect to the web using VZAccessMgr (verizon wireless
connection) the usage jumps from about 20% up to 80% and back
down. Just keeps cycling like that. The heavy users in this case
appear to be the CreateThread+0x22. Then when anything else runs
on top of that, we have absolutely no functionality at all.

Any help/suggestions appreciated!!!

I tend to see that alot on celeron processors. The lack of
sufficient cache on the processor *really* makes a noticable
difference.

- Are you running the latest VZAccessMgr?
- Latest hardware drivers (motherboard chipset in particular)?
- What AV software?
- Integrated or seperate video card (and is the latest driver for
that installed?)
- What is your virtual memory set at? (I suggest you let Windows
control it.)
- How much free disk space?
- Last time you ran a full CHKDSK?
- Followed by a full defragmentation?
- What version of Office?
- Why SP2 and not SP3 for Windows XP?
- Home Edition, Professional Edition, Media Center Edition or
Tablet PC Edition?
- If you run an application like "HeavyLoad" for a while - does it
crash your system? And how long does it take to completely peg
your processor and use all your memory?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Gerry-

Any response to my last post???

Mark

"Gerry" wrote:

mtvet

Try Start, Control Panel, Administrative Tools, Services. Right click on
Windows Image Acquisition and select Properties. Change the StartUp type
to Manual, click on Apply and OK. Exit and restart the computer. What
affect does this change have.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry-

Just wanted to try to remind you about this thread. I'm trying
replying to an earlier post by you, thinking that maybe the thread
got nested too deep and that's why it's not getting noted outside of
the web browser reader.

Looking forward to your input.

Thanks.

Mark

"Gerry" wrote:

In terms of system performance McAfee is a poor choice for a home
computer. Replacing it with freeware alternatives would result in a
significant improvement.

Are you sure you have 1.3 gb RAM? You have two slots. What size
stick is each?

Drivers:
http://snipurl.com/951ce [h10025_www1_hp_com]

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
On SP3 now...got THAT issue resolved, but performance still the
same, LOUSY. Updated video driver, no effect. You mentioned the
motherboard chipset drivers and that they should be sure to be
updated. If I go into device manager, which devices do I select in
order to update those drivers appropriately? Is there a way to get
the system to do a global driver update of some type, rather than
having to do them piecemeal??

Thanks.

"Shenan Stanley" wrote:

mtvet wrote:
I've seen this issue a number of times, but no firm solution, and
have a few differences with the other presentations. Just want to
try to get at what's going on with this machine.

HP Pavilion 503n, XPSP2, Celeron 1.7GHz, 1.3 GB RAM

Running Process Explorer to try to figure out what's going on.

Launch an Office program - Jumps to 100% CPU, then drops down.
When I then try to open a file and navigate to My Computer, the
flashlight comes up, and it takes forever, with the usage up to
100%. The primary process in this case appears to be the Office
App (eg - WinWord). In other cases, seems like it's svchost
that has 3 threads of kernel32.dll!CreateThread+0x22.

These each consume 20+% of the CPU.

When we connect to the web using VZAccessMgr (verizon wireless
connection) the usage jumps from about 20% up to 80% and back
down. Just keeps cycling like that. The heavy users in this case
appear to be the CreateThread+0x22. Then when anything else runs
on top of that, we have absolutely no functionality at all.

Any help/suggestions appreciated!!!

I tend to see that alot on celeron processors. The lack of
sufficient cache on the processor *really* makes a noticable
difference.

- Are you running the latest VZAccessMgr?
- Latest hardware drivers (motherboard chipset in particular)?
- What AV software?
- Integrated or seperate video card (and is the latest driver for
that installed?)
- What is your virtual memory set at? (I suggest you let Windows
control it.)
- How much free disk space?
- Last time you ran a full CHKDSK?
- Followed by a full defragmentation?
- What version of Office?
- Why SP2 and not SP3 for Windows XP?
- Home Edition, Professional Edition, Media Center Edition or
Tablet PC Edition?
- If you run an application like "HeavyLoad" for a while - does it
crash your system? And how long does it take to completely peg
your processor and use all your memory?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Gerry-

Any response to my last post???

Mark

"Gerry" wrote:

mtvet

Try Start, Control Panel, Administrative Tools, Services. Right click on
Windows Image Acquisition and select Properties. Change the StartUp type
to Manual, click on Apply and OK. Exit and restart the computer. What
affect does this change have.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry-

Just wanted to try to remind you about this thread. I'm trying
replying to an earlier post by you, thinking that maybe the thread
got nested too deep and that's why it's not getting noted outside of
the web browser reader.

Looking forward to your input.

Thanks.

Mark

"Gerry" wrote:

In terms of system performance McAfee is a poor choice for a home
computer. Replacing it with freeware alternatives would result in a
significant improvement.

Are you sure you have 1.3 gb RAM? You have two slots. What size
stick is each?

Drivers:
http://snipurl.com/951ce [h10025_www1_hp_com]

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
On SP3 now...got THAT issue resolved, but performance still the
same, LOUSY. Updated video driver, no effect. You mentioned the
motherboard chipset drivers and that they should be sure to be
updated. If I go into device manager, which devices do I select in
order to update those drivers appropriately? Is there a way to get
the system to do a global driver update of some type, rather than
having to do them piecemeal??

Thanks.

"Shenan Stanley" wrote:

mtvet wrote:
I've seen this issue a number of times, but no firm solution, and
have a few differences with the other presentations. Just want to
try to get at what's going on with this machine.

HP Pavilion 503n, XPSP2, Celeron 1.7GHz, 1.3 GB RAM

Running Process Explorer to try to figure out what's going on.

Launch an Office program - Jumps to 100% CPU, then drops down.
When I then try to open a file and navigate to My Computer, the
flashlight comes up, and it takes forever, with the usage up to
100%. The primary process in this case appears to be the Office
App (eg - WinWord). In other cases, seems like it's svchost
that has 3 threads of kernel32.dll!CreateThread+0x22.

These each consume 20+% of the CPU.

When we connect to the web using VZAccessMgr (verizon wireless
connection) the usage jumps from about 20% up to 80% and back
down. Just keeps cycling like that. The heavy users in this case
appear to be the CreateThread+0x22. Then when anything else runs
on top of that, we have absolutely no functionality at all.

Any help/suggestions appreciated!!!

I tend to see that alot on celeron processors. The lack of
sufficient cache on the processor *really* makes a noticable
difference.

- Are you running the latest VZAccessMgr?
- Latest hardware drivers (motherboard chipset in particular)?
- What AV software?
- Integrated or seperate video card (and is the latest driver for
that installed?)
- What is your virtual memory set at? (I suggest you let Windows
control it.)
- How much free disk space?
- Last time you ran a full CHKDSK?
- Followed by a full defragmentation?
- What version of Office?
- Why SP2 and not SP3 for Windows XP?
- Home Edition, Professional Edition, Media Center Edition or
Tablet PC Edition?
- If you run an application like "HeavyLoad" for a while - does it
crash your system? And how long does it take to completely peg
your processor and use all your memory?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Gerry-

Any response to my last post???

Mark

"Gerry" wrote:

mtvet

Try Start, Control Panel, Administrative Tools, Services. Right click on
Windows Image Acquisition and select Properties. Change the StartUp type
to Manual, click on Apply and OK. Exit and restart the computer. What
affect does this change have.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry-

Just wanted to try to remind you about this thread. I'm trying
replying to an earlier post by you, thinking that maybe the thread
got nested too deep and that's why it's not getting noted outside of
the web browser reader.

Looking forward to your input.

Thanks.

Mark

"Gerry" wrote:

In terms of system performance McAfee is a poor choice for a home
computer. Replacing it with freeware alternatives would result in a
significant improvement.

Are you sure you have 1.3 gb RAM? You have two slots. What size
stick is each?

Drivers:
http://snipurl.com/951ce [h10025_www1_hp_com]

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
On SP3 now...got THAT issue resolved, but performance still the
same, LOUSY. Updated video driver, no effect. You mentioned the
motherboard chipset drivers and that they should be sure to be
updated. If I go into device manager, which devices do I select in
order to update those drivers appropriately? Is there a way to get
the system to do a global driver update of some type, rather than
having to do them piecemeal??

Thanks.

"Shenan Stanley" wrote:

mtvet wrote:
I've seen this issue a number of times, but no firm solution, and
have a few differences with the other presentations. Just want to
try to get at what's going on with this machine.

HP Pavilion 503n, XPSP2, Celeron 1.7GHz, 1.3 GB RAM

Running Process Explorer to try to figure out what's going on.

Launch an Office program - Jumps to 100% CPU, then drops down.
When I then try to open a file and navigate to My Computer, the
flashlight comes up, and it takes forever, with the usage up to
100%. The primary process in this case appears to be the Office
App (eg - WinWord). In other cases, seems like it's svchost
that has 3 threads of kernel32.dll!CreateThread+0x22.

These each consume 20+% of the CPU.

When we connect to the web using VZAccessMgr (verizon wireless
connection) the usage jumps from about 20% up to 80% and back
down. Just keeps cycling like that. The heavy users in this case
appear to be the CreateThread+0x22. Then when anything else runs
on top of that, we have absolutely no functionality at all.

Any help/suggestions appreciated!!!

I tend to see that alot on celeron processors. The lack of
sufficient cache on the processor *really* makes a noticable
difference.

- Are you running the latest VZAccessMgr?
- Latest hardware drivers (motherboard chipset in particular)?
- What AV software?
- Integrated or seperate video card (and is the latest driver for
that installed?)
- What is your virtual memory set at? (I suggest you let Windows
control it.)
- How much free disk space?
- Last time you ran a full CHKDSK?
- Followed by a full defragmentation?
- What version of Office?
- Why SP2 and not SP3 for Windows XP?
- Home Edition, Professional Edition, Media Center Edition or
Tablet PC Edition?
- If you run an application like "HeavyLoad" for a while - does it
crash your system? And how long does it take to completely peg
your processor and use all your memory?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Easy, tiger! Four posts in the space of one minute??

"mtvet" wrote in message
news
Gerry-

Any response to my last post???

Mark

"Gerry" wrote:

mtvet

Try Start, Control Panel, Administrative Tools, Services. Right click on
Windows Image Acquisition and select Properties. Change the StartUp type
to Manual, click on Apply and OK. Exit and restart the computer. What
affect does this change have.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


mtvet wrote:
Gerry-

Just wanted to try to remind you about this thread. I'm trying
replying to an earlier post by you, thinking that maybe the thread
got nested too deep and that's why it's not getting noted outside of
the web browser reader.

Looking forward to your input.

Thanks.

Mark

"Gerry" wrote:

In terms of system performance McAfee is a poor choice for a home
computer. Replacing it with freeware alternatives would result in a
significant improvement.

Are you sure you have 1.3 gb RAM? You have two slots. What size
stick is each?

Drivers:
http://snipurl.com/951ce [h10025_www1_hp_com]

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

mtvet wrote:
On SP3 now...got THAT issue resolved, but performance still the
same, LOUSY. Updated video driver, no effect. You mentioned the
motherboard chipset drivers and that they should be sure to be
updated. If I go into device manager, which devices do I select in
order to update those drivers appropriately? Is there a way to get
the system to do a global driver update of some type, rather than
having to do them piecemeal??

Thanks.

"Shenan Stanley" wrote:

mtvet wrote:
I've seen this issue a number of times, but no firm solution, and
have a few differences with the other presentations. Just want to
try to get at what's going on with this machine.

HP Pavilion 503n, XPSP2, Celeron 1.7GHz, 1.3 GB RAM

Running Process Explorer to try to figure out what's going on.

Launch an Office program - Jumps to 100% CPU, then drops down.
When I then try to open a file and navigate to My Computer, the
flashlight comes up, and it takes forever, with the usage up to
100%. The primary process in this case appears to be the Office
App (eg - WinWord). In other cases, seems like it's svchost
that has 3 threads of kernel32.dll!CreateThread+0x22.

These each consume 20+% of the CPU.

When we connect to the web using VZAccessMgr (verizon wireless
connection) the usage jumps from about 20% up to 80% and back
down. Just keeps cycling like that. The heavy users in this case
appear to be the CreateThread+0x22. Then when anything else runs
on top of that, we have absolutely no functionality at all.

Any help/suggestions appreciated!!!

I tend to see that alot on celeron processors. The lack of
sufficient cache on the processor *really* makes a noticable
difference.

- Are you running the latest VZAccessMgr?
- Latest hardware drivers (motherboard chipset in particular)?
- What AV software?
- Integrated or seperate video card (and is the latest driver for
that installed?)
- What is your virtual memory set at? (I suggest you let Windows
control it.)
- How much free disk space?
- Last time you ran a full CHKDSK?
- Followed by a full defragmentation?
- What version of Office?
- Why SP2 and not SP3 for Windows XP?
- Home Edition, Professional Edition, Media Center Edition or
Tablet PC Edition?
- If you run an application like "HeavyLoad" for a while - does it
crash your system? And how long does it take to completely peg
your processor and use all your memory?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html