I have no "Batteries" in device manager.

I have been trying to install an APC UPS RS 1000 on one of my newly
built systems but I keep getting a USB device error. For some reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am sure all
my USB ports are operational as I've tried them all. I am using some for
USB keyboard and Bluetooth device and have swapped them all to make sure
that wasn't the problem. After searching endlessly for a fix I noticed
the missing "batteries" access in the device manager. I have also
searched endlessly for a fix for this problem but all I come up with is
posts regarding missing battery icon on laptops. I installed Windows 7 a
few days ago clean which went well or so I thought. The last thing I
wanted to do is set up the UPS and I'm all set. I have one on all my
systems and never had a problem of this nature ever. I tried different
UPS but I get the same USB error with them all.

My last hope was that someone here has knowledge of this issue and
knows what to do.

Thanks for any help.

Al.

Al Drake wrote:
I have been trying to install an APC UPS RS 1000 on one of my newly
built systems but I keep getting a USB device error. For some reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am sure all
my USB ports are operational as I've tried them all. I am using some for
USB keyboard and Bluetooth device and have swapped them all to make sure
that wasn't the problem. After searching endlessly for a fix I noticed
the missing "batteries" access in the device manager. I have also
searched endlessly for a fix for this problem but all I come up with is
posts regarding missing battery icon on laptops. I installed Windows 7 a
few days ago clean which went well or so I thought. The last thing I
wanted to do is set up the UPS and I'm all set. I have one on all my
systems and never had a problem of this nature ever. I tried different
UPS but I get the same USB error with them all.

My last hope was that someone here has knowledge of this issue and
knows what to do.

Thanks for any help.

Al.

The site requires registration, to get a copy of the software.

http://www.apc.com/resource/include/...ase_sku=BR1000

I would look for a USB driver folder, and see whether there is any
intention for the USB port to be a serial device (like an RS232 port).
In which case, the interface class is defined in Windows already.

If it had a totally custom interface, there might be VID and PID
matching in the INF, that hints at the custom nature.

The manual will tell you to either install the Powerchute *before*
plugging in the UPS for the first time. Or, it'll tell you
the UPS gets plugged in *after* Powerchute is installed.
The order dependence, exists for cases where a Windows generic
driver "hijacks" the device and prevents normal installation.

Since I can't look at the product software, that's about
all I can offer. I'm sure the clowns at APCC will be only
to happy to walk you through this.

Technical Support You own an APC product 800-555-2725
and you need technical assistance

If the unit was in front of me, I'd dig out a copy of
UVCView or USBView from Microsoft, and also check to
see if the device is registering or not (and the Config
information is visible).

HTH,
Paul

On 6/24/2014 5:04 PM, Wolf K wrote:
On 2014-06-24 4:45 PM, Al Drake wrote:
I have been trying to install an APC UPS RS 1000 on one of my newly
built systems but I keep getting a USB device error. For some reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am sure all
my USB ports are operational as I've tried them all. I am using some for
USB keyboard and Bluetooth device and have swapped them all to make sure
that wasn't the problem. After searching endlessly for a fix I noticed
the missing "batteries" access in the device manager. I have also
searched endlessly for a fix for this problem but all I come up with is
posts regarding missing battery icon on laptops. I installed Windows 7 a
few days ago clean which went well or so I thought. The last thing I
wanted to do is set up the UPS and I'm all set. I have one on all my
systems and never had a problem of this nature ever. I tried different
UPS but I get the same USB error with them all.

My last hope was that someone here has knowledge of this issue and
knows what to do.

Thanks for any help.

Al.

Have you tried the manual?

http://www.manualslib.com/manual/829...s-Rs-1000.html

Good luck,
Thanks for the reply Wolf K. I have the manual provided by the
manufacturer and found no such problem indicated. I am unable to even
get it installed so my thoughts are elsewhere. The foremost being the
lack of batteries indicated in device manager. I was hoping to get this
resolved before I could even contact support.

On 6/24/2014 5:06 PM, Paul wrote:
Al Drake wrote:
I have been trying to install an APC UPS RS 1000 on one of my newly
built systems but I keep getting a USB device error. For some reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am sure
all my USB ports are operational as I've tried them all. I am using
some for USB keyboard and Bluetooth device and have swapped them all
to make sure that wasn't the problem. After searching endlessly for a
fix I noticed the missing "batteries" access in the device manager. I
have also searched endlessly for a fix for this problem but all I come
up with is posts regarding missing battery icon on laptops. I
installed Windows 7 a few days ago clean which went well or so I
thought. The last thing I wanted to do is set up the UPS and I'm all
set. I have one on all my systems and never had a problem of this
nature ever. I tried different UPS but I get the same USB error with
them all.

My last hope was that someone here has knowledge of this issue and
knows what to do.

Thanks for any help.

Al.

The site requires registration, to get a copy of the software.

http://www.apc.com/resource/include/...ase_sku=BR1000

I would look for a USB driver folder, and see whether there is any
intention for the USB port to be a serial device (like an RS232 port).
In which case, the interface class is defined in Windows already.

If it had a totally custom interface, there might be VID and PID
matching in the INF, that hints at the custom nature.

The manual will tell you to either install the Powerchute *before*
plugging in the UPS for the first time. Or, it'll tell you
the UPS gets plugged in *after* Powerchute is installed.
The order dependence, exists for cases where a Windows generic
driver "hijacks" the device and prevents normal installation.

Since I can't look at the product software, that's about
all I can offer. I'm sure the clowns at APCC will be only
to happy to walk you through this.

Technical Support You own an APC product 800-555-2725
and you need technical assistance

If the unit was in front of me, I'd dig out a copy of
UVCView or USBView from Microsoft, and also check to
see if the device is registering or not (and the Config
information is visible).

HTH,
Paul

Thanks Paul.

To begin with I have the manual as I registered some years ago when I
got my first APC UPS. I have 6 all working fine. Nothing is mentioned
about this particular problem. I tried installing the SW first but it
halts when it does not detect the USB handshaking. I tried attaching the
UPS first but the USB error persists. Your first sentence is confusing
to me as I have no idea what to look for by name and where to look.
Would that be the System folder perhaps? I tried removing the unknown
USB device and allowing a search of the Windows folder, the Windows
installations disk and a HDD removed from another system that had the
UPS working but I continually get the message the driver installed is
correct or something to that affect.

I was concentrating on learning more about the lack of batteries
indications in the device manager as I have connected this particular
UPS without the software on other computers and let windows take control
but not in this case obviously.

I have hesitated contacting APC tech support as I know it's not a
faulty device as I have indicated it works on other systems.

So I can only conclude there is something missing on the one OS install.

Yes? No?

Al Drake wrote:
On 6/24/2014 5:06 PM, Paul wrote:
Al Drake wrote:
I have been trying to install an APC UPS RS 1000 on one of my newly
built systems but I keep getting a USB device error. For some reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am sure
all my USB ports are operational as I've tried them all. I am using
some for USB keyboard and Bluetooth device and have swapped them all
to make sure that wasn't the problem. After searching endlessly for a
fix I noticed the missing "batteries" access in the device manager. I
have also searched endlessly for a fix for this problem but all I come
up with is posts regarding missing battery icon on laptops. I
installed Windows 7 a few days ago clean which went well or so I
thought. The last thing I wanted to do is set up the UPS and I'm all
set. I have one on all my systems and never had a problem of this
nature ever. I tried different UPS but I get the same USB error with
them all.

My last hope was that someone here has knowledge of this issue and
knows what to do.

Thanks for any help.

Al.

The site requires registration, to get a copy of the software.

http://www.apc.com/resource/include/...ase_sku=BR1000

I would look for a USB driver folder, and see whether there is any
intention for the USB port to be a serial device (like an RS232 port).
In which case, the interface class is defined in Windows already.

If it had a totally custom interface, there might be VID and PID
matching in the INF, that hints at the custom nature.

The manual will tell you to either install the Powerchute *before*
plugging in the UPS for the first time. Or, it'll tell you
the UPS gets plugged in *after* Powerchute is installed.
The order dependence, exists for cases where a Windows generic
driver "hijacks" the device and prevents normal installation.

Since I can't look at the product software, that's about
all I can offer. I'm sure the clowns at APCC will be only
to happy to walk you through this.

Technical Support You own an APC product 800-555-2725
and you need technical assistance

If the unit was in front of me, I'd dig out a copy of
UVCView or USBView from Microsoft, and also check to
see if the device is registering or not (and the Config
information is visible).

HTH,
Paul

Thanks Paul.

To begin with I have the manual as I registered some years ago when I
got my first APC UPS. I have 6 all working fine. Nothing is mentioned
about this particular problem. I tried installing the SW first but it
halts when it does not detect the USB handshaking. I tried attaching the
UPS first but the USB error persists. Your first sentence is confusing
to me as I have no idea what to look for by name and where to look.
Would that be the System folder perhaps? I tried removing the unknown
USB device and allowing a search of the Windows folder, the Windows
installations disk and a HDD removed from another system that had the
UPS working but I continually get the message the driver installed is
correct or something to that affect.

I was concentrating on learning more about the lack of batteries
indications in the device manager as I have connected this particular
UPS without the software on other computers and let windows take control
but not in this case obviously.

I have hesitated contacting APC tech support as I know it's not a
faulty device as I have indicated it works on other systems.

So I can only conclude there is something missing on the one OS install.

Yes? No?



Device Manager (Start : Run : devmgmt.msc) shows hardware
devices as they're detected. If a driver installs automatically,
then you can do Properties on the new entry, and get the details
about what it is. Look in the USB section, for a "serial converter"
if that is what they're using. Otherwise, see if something with
the word "UPS" shows up.

UVCView or USBView, work at the physical level and show the
config space info. As long as the config space info is
getting read out, then chances are it isn't a hardware
failure. (Checking my records, I happened to find this for
you in a previous post. This shows newly detected USB devices,
or, it'll show broken pipes or things without proper endpoints.
This is the same as the USBView sample code from Microsoft,
but with fixes.)

http://www.uwe-sieber.de/files/usbtreeview.zip

Uwe Sieber is a regular poster to one of the other Windows groups.
Just not all that often.

Paul

Al Drake wrote, On 6/24/2014 2:45 PM:
I have been trying to install an APC UPS RS 1000 on one of my newly
built systems but I keep getting a USB device error. For some reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am sure all
my USB ports are operational as I've tried them all. I am using some for
USB keyboard and Bluetooth device and have swapped them all to make sure
that wasn't the problem. After searching endlessly for a fix I noticed
the missing "batteries" access in the device manager. I have also
searched endlessly for a fix for this problem but all I come up with is
posts regarding missing battery icon on laptops. I installed Windows 7 a
few days ago clean which went well or so I thought. The last thing I
wanted to do is set up the UPS and I'm all set. I have one on all my
systems and never had a problem of this nature ever. I tried different
UPS but I get the same USB error with them all.

My last hope was that someone here has knowledge of this issue and
knows what to do.

Thanks for any help.

Al.
A few times over the last ~20 years I've had reason to contact APC via
phone. They have always been helpful and seemed to know what they were
doing. One call was about a software installation issue. I suggest you
pick up the phone and seek help.

Jeff Barnett

On 6/24/2014 1:45 PM, Al Drake wrote:
I have been trying to install an APC UPS RS 1000 on one of my newly
built systems but I keep getting a USB device error. For some reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am sure all
my USB ports are operational as I've tried them all. I am using some for
USB keyboard and Bluetooth device and have swapped them all to make sure
that wasn't the problem. After searching endlessly for a fix I noticed
the missing "batteries" access in the device manager. I have also
searched endlessly for a fix for this problem but all I come up with is
posts regarding missing battery icon on laptops. I installed Windows 7 a
few days ago clean which went well or so I thought. The last thing I
wanted to do is set up the UPS and I'm all set. I have one on all my
systems and never had a problem of this nature ever. I tried different
UPS but I get the same USB error with them all.

My last hope was that someone here has knowledge of this issue and
knows what to do.

Thanks for any help.

Al.


I did have a USB problem with one device (a Canon scanner). My PC had 6
USB ports. Since I wanted the scanner always plugged in, I used one of
the 4 ports on the back of my PC. However, the scanner could not be
used if plugged into a certain port. I switched the USB ports used by
my scanner and my printer. Both worked okay after that.

That PC died, so I have not pursued what was wrong with either the
scanner or the USB port.

Have you tried switching USB ports?

--
David E. Ross

The Crimea is Putin's Sudetenland.
The Ukraine will be Putin's Czechoslovakia.
See http://www.rossde.com/editorials/edtl_PutinUkraine.html.

On 6/24/2014 7:57 PM, Paul wrote:
Al Drake wrote:
On 6/24/2014 5:06 PM, Paul wrote:
Al Drake wrote:
I have been trying to install an APC UPS RS 1000 on one of my newly
built systems but I keep getting a USB device error. For some reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am sure
all my USB ports are operational as I've tried them all. I am using
some for USB keyboard and Bluetooth device and have swapped them all
to make sure that wasn't the problem. After searching endlessly for a
fix I noticed the missing "batteries" access in the device manager. I
have also searched endlessly for a fix for this problem but all I come
up with is posts regarding missing battery icon on laptops. I
installed Windows 7 a few days ago clean which went well or so I
thought. The last thing I wanted to do is set up the UPS and I'm all
set. I have one on all my systems and never had a problem of this
nature ever. I tried different UPS but I get the same USB error with
them all.

My last hope was that someone here has knowledge of this issue and
knows what to do.

Thanks for any help.

Al.

The site requires registration, to get a copy of the software.

http://www.apc.com/resource/include/...ase_sku=BR1000

I would look for a USB driver folder, and see whether there is any
intention for the USB port to be a serial device (like an RS232 port).
In which case, the interface class is defined in Windows already.

If it had a totally custom interface, there might be VID and PID
matching in the INF, that hints at the custom nature.

The manual will tell you to either install the Powerchute *before*
plugging in the UPS for the first time. Or, it'll tell you
the UPS gets plugged in *after* Powerchute is installed.
The order dependence, exists for cases where a Windows generic
driver "hijacks" the device and prevents normal installation.

Since I can't look at the product software, that's about
all I can offer. I'm sure the clowns at APCC will be only
to happy to walk you through this.

Technical Support You own an APC product
800-555-2725
and you need technical assistance

If the unit was in front of me, I'd dig out a copy of
UVCView or USBView from Microsoft, and also check to
see if the device is registering or not (and the Config
information is visible).

HTH,
Paul

Thanks Paul.

To begin with I have the manual as I registered some years ago when I
got my first APC UPS. I have 6 all working fine. Nothing is mentioned
about this particular problem. I tried installing the SW first but it
halts when it does not detect the USB handshaking. I tried attaching
the UPS first but the USB error persists. Your first sentence is
confusing to me as I have no idea what to look for by name and where
to look. Would that be the System folder perhaps? I tried removing the
unknown USB device and allowing a search of the Windows folder, the
Windows installations disk and a HDD removed from another system that
had the UPS working but I continually get the message the driver
installed is correct or something to that affect.

I was concentrating on learning more about the lack of batteries
indications in the device manager as I have connected this particular
UPS without the software on other computers and let windows take
control but not in this case obviously.

I have hesitated contacting APC tech support as I know it's not a
faulty device as I have indicated it works on other systems.

So I can only conclude there is something missing on the one OS install.

Yes? No?



Device Manager (Start : Run : devmgmt.msc) shows hardware
devices as they're detected. If a driver installs automatically,
then you can do Properties on the new entry, and get the details
about what it is. Look in the USB section, for a "serial converter"
if that is what they're using. Otherwise, see if something with
the word "UPS" shows up.

UVCView or USBView, work at the physical level and show the
config space info. As long as the config space info is
getting read out, then chances are it isn't a hardware
failure. (Checking my records, I happened to find this for
you in a previous post. This shows newly detected USB devices,
or, it'll show broken pipes or things without proper endpoints.
This is the same as the USBView sample code from Microsoft,
but with fixes.)

http://www.uwe-sieber.de/files/usbtreeview.zip

Uwe Sieber is a regular poster to one of the other Windows groups.
Just not all that often.

Paul

It turns out I got that application earlier. Thanks. I'll give it a
try later this evening and post to APC forum with my details.

I realized what you posted as such after I explained my situation. No
battery no battery properties in DM.

On 6/24/2014 8:06 PM, Charles Lindbergh wrote:
On Tue, 24 Jun 2014 19:37:13 -0400, Al Drake wrote:

On 6/24/2014 5:06 PM, Paul wrote:
Al Drake wrote:
I have been trying to install an APC UPS RS 1000 on one of my newly
built systems but I keep getting a USB device error. For some reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am sure
all my USB ports are operational as I've tried them all. I am using
some for USB keyboard and Bluetooth device and have swapped them all
to make sure that wasn't the problem. After searching endlessly for a
fix I noticed the missing "batteries" access in the device manager. I
have also searched endlessly for a fix for this problem but all I come
up with is posts regarding missing battery icon on laptops. I
installed Windows 7 a few days ago clean which went well or so I
thought. The last thing I wanted to do is set up the UPS and I'm all
set. I have one on all my systems and never had a problem of this
nature ever. I tried different UPS but I get the same USB error with
them all.

My last hope was that someone here has knowledge of this issue and
knows what to do.

Thanks for any help.

Al.

The site requires registration, to get a copy of the software.

http://www.apc.com/resource/include/...ase_sku=BR1000

I would look for a USB driver folder, and see whether there is any
intention for the USB port to be a serial device (like an RS232 port).
In which case, the interface class is defined in Windows already.

If it had a totally custom interface, there might be VID and PID
matching in the INF, that hints at the custom nature.

The manual will tell you to either install the Powerchute *before*
plugging in the UPS for the first time. Or, it'll tell you
the UPS gets plugged in *after* Powerchute is installed.
The order dependence, exists for cases where a Windows generic
driver "hijacks" the device and prevents normal installation.

Since I can't look at the product software, that's about
all I can offer. I'm sure the clowns at APCC will be only
to happy to walk you through this.

Technical Support You own an APC product 800-555-2725
and you need technical assistance

If the unit was in front of me, I'd dig out a copy of
UVCView or USBView from Microsoft, and also check to
see if the device is registering or not (and the Config
information is visible).

HTH,
Paul

Thanks Paul.

To begin with I have the manual as I registered some years ago when I
got my first APC UPS. I have 6 all working fine. Nothing is mentioned
about this particular problem. I tried installing the SW first but it
halts when it does not detect the USB handshaking. I tried attaching the
UPS first but the USB error persists. Your first sentence is confusing
to me as I have no idea what to look for by name and where to look.
Would that be the System folder perhaps? I tried removing the unknown
USB device and allowing a search of the Windows folder, the Windows
installations disk and a HDD removed from another system that had the
UPS working but I continually get the message the driver installed is
correct or something to that affect.

I was concentrating on learning more about the lack of batteries
indications in the device manager as I have connected this particular
UPS without the software on other computers and let windows take control
but not in this case obviously.

I have hesitated contacting APC tech support as I know it's not a
faulty device as I have indicated it works on other systems.

So I can only conclude there is something missing on the one OS install.

Yes? No?


Do you have legacy USB support (or some such description) enabled in the UEFI /
BIOS?

I would thoroughly examine the UEFI / BIOS USB settings maybe play with them a
bit.

Can you post a link to the documentation for your new motherboard?


I looked over BIOS and everything looked propper as all USB posts are
operational just not liking the UPS.

http://www.gigabyte.com/products/pro...px?pid=3960#ov

This is the board I'm working with.

On 6/24/2014 8:00 PM, Jeff Barnett wrote:
Al Drake wrote, On 6/24/2014 2:45 PM:
I have been trying to install an APC UPS RS 1000 on one of my newly
built systems but I keep getting a USB device error. For some reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am sure all
my USB ports are operational as I've tried them all. I am using some for
USB keyboard and Bluetooth device and have swapped them all to make sure
that wasn't the problem. After searching endlessly for a fix I noticed
the missing "batteries" access in the device manager. I have also
searched endlessly for a fix for this problem but all I come up with is
posts regarding missing battery icon on laptops. I installed Windows 7 a
few days ago clean which went well or so I thought. The last thing I
wanted to do is set up the UPS and I'm all set. I have one on all my
systems and never had a problem of this nature ever. I tried different
UPS but I get the same USB error with them all.

My last hope was that someone here has knowledge of this issue and
knows what to do.

Thanks for any help.

Al.
A few times over the last ~20 years I've had reason to contact APC via
phone. They have always been helpful and seemed to know what they were
doing. One call was about a software installation issue. I suggest you
pick up the phone and seek help.

Jeff Barnett

Great advice and nice to know. I'll be doing that later in this day.

Thanks Jeff.

Al.

On 6/24/2014 8:01 PM, David E. Ross wrote:
On 6/24/2014 1:45 PM, Al Drake wrote:
I have been trying to install an APC UPS RS 1000 on one of my newly
built systems but I keep getting a USB device error. For some reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am sure all
my USB ports are operational as I've tried them all. I am using some for
USB keyboard and Bluetooth device and have swapped them all to make sure
that wasn't the problem. After searching endlessly for a fix I noticed
the missing "batteries" access in the device manager. I have also
searched endlessly for a fix for this problem but all I come up with is
posts regarding missing battery icon on laptops. I installed Windows 7 a
few days ago clean which went well or so I thought. The last thing I
wanted to do is set up the UPS and I'm all set. I have one on all my
systems and never had a problem of this nature ever. I tried different
UPS but I get the same USB error with them all.

My last hope was that someone here has knowledge of this issue and
knows what to do.

Thanks for any help.

Al.


I did have a USB problem with one device (a Canon scanner). My PC had 6
USB ports. Since I wanted the scanner always plugged in, I used one of
the 4 ports on the back of my PC. However, the scanner could not be
used if plugged into a certain port. I switched the USB ports used by
my scanner and my printer. Both worked okay after that.

That PC died, so I have not pursued what was wrong with either the
scanner or the USB port.

Have you tried switching USB ports?


My condolences to your computer. Sorry for your loss.

The first thing I did was try all remaining ports and was hopeful as
they work fine with other devices. Not so with this or any of my UPS
hardware.

Charles Lindbergh wrote:
On Wed, 25 Jun 2014 03:32:34 -0400, Al Drake wrote:

On 6/24/2014 8:06 PM, Charles Lindbergh wrote:
On Tue, 24 Jun 2014 19:37:13 -0400, Al Drake wrote:

On 6/24/2014 5:06 PM, Paul wrote:
Al Drake wrote:
I have been trying to install an APC UPS RS 1000 on one of my newly
built systems but I keep getting a USB device error. For some reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am sure
all my USB ports are operational as I've tried them all. I am using
some for USB keyboard and Bluetooth device and have swapped them all
to make sure that wasn't the problem. After searching endlessly for a
fix I noticed the missing "batteries" access in the device manager. I
have also searched endlessly for a fix for this problem but all I come
up with is posts regarding missing battery icon on laptops. I
installed Windows 7 a few days ago clean which went well or so I
thought. The last thing I wanted to do is set up the UPS and I'm all
set. I have one on all my systems and never had a problem of this
nature ever. I tried different UPS but I get the same USB error with
them all.

My last hope was that someone here has knowledge of this issue and
knows what to do.

Thanks for any help.

Al.
The site requires registration, to get a copy of the software.

http://www.apc.com/resource/include/...ase_sku=BR1000

I would look for a USB driver folder, and see whether there is any
intention for the USB port to be a serial device (like an RS232 port).
In which case, the interface class is defined in Windows already.

If it had a totally custom interface, there might be VID and PID
matching in the INF, that hints at the custom nature.

The manual will tell you to either install the Powerchute *before*
plugging in the UPS for the first time. Or, it'll tell you
the UPS gets plugged in *after* Powerchute is installed.
The order dependence, exists for cases where a Windows generic
driver "hijacks" the device and prevents normal installation.

Since I can't look at the product software, that's about
all I can offer. I'm sure the clowns at APCC will be only
to happy to walk you through this.

Technical Support You own an APC product 800-555-2725
and you need technical assistance

If the unit was in front of me, I'd dig out a copy of
UVCView or USBView from Microsoft, and also check to
see if the device is registering or not (and the Config
information is visible).

HTH,
Paul
Thanks Paul.

To begin with I have the manual as I registered some years ago when I
got my first APC UPS. I have 6 all working fine. Nothing is mentioned
about this particular problem. I tried installing the SW first but it
halts when it does not detect the USB handshaking. I tried attaching the
UPS first but the USB error persists. Your first sentence is confusing
to me as I have no idea what to look for by name and where to look.
Would that be the System folder perhaps? I tried removing the unknown
USB device and allowing a search of the Windows folder, the Windows
installations disk and a HDD removed from another system that had the
UPS working but I continually get the message the driver installed is
correct or something to that affect.

I was concentrating on learning more about the lack of batteries
indications in the device manager as I have connected this particular
UPS without the software on other computers and let windows take control
but not in this case obviously.

I have hesitated contacting APC tech support as I know it's not a
faulty device as I have indicated it works on other systems.

So I can only conclude there is something missing on the one OS install.

Yes? No?

Do you have legacy USB support (or some such description) enabled in the UEFI /
BIOS?

I would thoroughly examine the UEFI / BIOS USB settings maybe play with them a
bit.

Can you post a link to the documentation for your new motherboard?

I looked over BIOS and everything looked propper as all USB posts are
operational just not liking the UPS.

http://www.gigabyte.com/products/pro...px?pid=3960#ov

This is the board I'm working with.

1. I tried to look this over, but the online documentation is somewhat peculiar.
I see the USB ports have an ALWAYS ON power feature for charging gadgets such as
cell phones. I wonder if this could be causing a conflict with the UPS? Is
there a way to turn this off in the bios?

2. I was also wondering, if you download a Linux distro, such as Mint and run it
from a USB stick or DVD, it would be interesting to know if the Linux OS sees
the UPS. If not, then the problem probably is not with your Windows
installation.

3. You indicated you have UPS on your other machines, have you tried a different
UPS on this machine?

4. I vaguely remember that APC would use special USB cables. Are you using the
cable that came with the UPS?

5. Have you looked at the USB section of your device manager? Does it show an
unrecognized device?

Regarding (1):

USB is a host to peripheral protocol. The host delivers +5VSB on VBUS,
to power peripherals which do not have their own power source. This
is sufficient for many items with modest power requirements (including
some 2.5" disk drives). It's part of the USB spec, to expect the
host to make power available on the VBUS wire. The UPS will not be
thrown off by this. And power is not supposed to flow in the other
direction - an exception to that, is self-powered USB hubs, which
lack the necessary relay to cut power flow when it would be possible
for it to flow in the wrong direction. Simple diodes are not enough
(too much drop). If your computer starts behaving weirdly after
a self-powered hub is plugged in, it could be current flowing up
the cable via VBUS (when it's not supposed to).

Charging features for phones require a couple things. Sufficient power
from the +5VSB on the ATX supply (check the label on the side, and
assume the motherboard uses at least 1 ampere while sleeping). The D+ and
D- pins may have an encoding, done with strap resistors or otherwise,
which signals to the charging peripheral, the characteristics of the
power source. Without the encoding on D+/D-, some charging devices
may refuse to charge at all.

For (5), UVCView, USBView or the USBTreeView should show some
kind of entry when the UPS is plugged in. Even if no driver is
present, the config space of the USB device should be listed,
as well as information about whether endpoints formed or not
as a result of the connection. The information is not in a
human-friendly format, but any info is better than none at all.

Sites like this one, can help with the decoding chore.

http://www.beyondlogic.org/usbnutshell/usb5.shtml

Paul

Charles Lindbergh wrote:
On Wed, 25 Jun 2014 10:48:31 -0400, Paul wrote:

Charles Lindbergh wrote:
On Wed, 25 Jun 2014 03:32:34 -0400, Al Drake wrote:

On 6/24/2014 8:06 PM, Charles Lindbergh wrote:
On Tue, 24 Jun 2014 19:37:13 -0400, Al Drake wrote:

On 6/24/2014 5:06 PM, Paul wrote:
Al Drake wrote:
I have been trying to install an APC UPS RS 1000 on one of my newly
built systems but I keep getting a USB device error. For some reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am sure
all my USB ports are operational as I've tried them all. I am using
some for USB keyboard and Bluetooth device and have swapped them all
to make sure that wasn't the problem. After searching endlessly for a
fix I noticed the missing "batteries" access in the device manager. I
have also searched endlessly for a fix for this problem but all I come
up with is posts regarding missing battery icon on laptops. I
installed Windows 7 a few days ago clean which went well or so I
thought. The last thing I wanted to do is set up the UPS and I'm all
set. I have one on all my systems and never had a problem of this
nature ever. I tried different UPS but I get the same USB error with
them all.

My last hope was that someone here has knowledge of this issue and
knows what to do.

Thanks for any help.

Al.
The site requires registration, to get a copy of the software.

http://www.apc.com/resource/include/...ase_sku=BR1000

I would look for a USB driver folder, and see whether there is any
intention for the USB port to be a serial device (like an RS232 port).
In which case, the interface class is defined in Windows already.

If it had a totally custom interface, there might be VID and PID
matching in the INF, that hints at the custom nature.

The manual will tell you to either install the Powerchute *before*
plugging in the UPS for the first time. Or, it'll tell you
the UPS gets plugged in *after* Powerchute is installed.
The order dependence, exists for cases where a Windows generic
driver "hijacks" the device and prevents normal installation.

Since I can't look at the product software, that's about
all I can offer. I'm sure the clowns at APCC will be only
to happy to walk you through this.

Technical Support You own an APC product 800-555-2725
and you need technical assistance

If the unit was in front of me, I'd dig out a copy of
UVCView or USBView from Microsoft, and also check to
see if the device is registering or not (and the Config
information is visible).

HTH,
Paul
Thanks Paul.

To begin with I have the manual as I registered some years ago when I
got my first APC UPS. I have 6 all working fine. Nothing is mentioned
about this particular problem. I tried installing the SW first but it
halts when it does not detect the USB handshaking. I tried attaching the
UPS first but the USB error persists. Your first sentence is confusing
to me as I have no idea what to look for by name and where to look.
Would that be the System folder perhaps? I tried removing the unknown
USB device and allowing a search of the Windows folder, the Windows
installations disk and a HDD removed from another system that had the
UPS working but I continually get the message the driver installed is
correct or something to that affect.

I was concentrating on learning more about the lack of batteries
indications in the device manager as I have connected this particular
UPS without the software on other computers and let windows take control
but not in this case obviously.

I have hesitated contacting APC tech support as I know it's not a
faulty device as I have indicated it works on other systems.

So I can only conclude there is something missing on the one OS install.

Yes? No?

Do you have legacy USB support (or some such description) enabled in the UEFI /
BIOS?

I would thoroughly examine the UEFI / BIOS USB settings maybe play with them a
bit.

Can you post a link to the documentation for your new motherboard?

I looked over BIOS and everything looked propper as all USB posts are
operational just not liking the UPS.

http://www.gigabyte.com/products/pro...px?pid=3960#ov

This is the board I'm working with.
1. I tried to look this over, but the online documentation is somewhat peculiar.
I see the USB ports have an ALWAYS ON power feature for charging gadgets such as
cell phones. I wonder if this could be causing a conflict with the UPS? Is
there a way to turn this off in the bios?

2. I was also wondering, if you download a Linux distro, such as Mint and run it
from a USB stick or DVD, it would be interesting to know if the Linux OS sees
the UPS. If not, then the problem probably is not with your Windows
installation.

3. You indicated you have UPS on your other machines, have you tried a different
UPS on this machine?

4. I vaguely remember that APC would use special USB cables. Are you using the
cable that came with the UPS?

5. Have you looked at the USB section of your device manager? Does it show an
unrecognized device?
Regarding (1):

USB is a host to peripheral protocol. The host delivers +5VSB on VBUS,
to power peripherals which do not have their own power source. This
is sufficient for many items with modest power requirements (including
some 2.5" disk drives). It's part of the USB spec, to expect the
host to make power available on the VBUS wire. The UPS will not be
thrown off by this. And power is not supposed to flow in the other
direction - an exception to that, is self-powered USB hubs, which
lack the necessary relay to cut power flow when it would be possible
for it to flow in the wrong direction. Simple diodes are not enough
(too much drop). If your computer starts behaving weirdly after
a self-powered hub is plugged in, it could be current flowing up
the cable via VBUS (when it's not supposed to).

Charging features for phones require a couple things. Sufficient power
from the +5VSB on the ATX supply (check the label on the side, and
assume the motherboard uses at least 1 ampere while sleeping). The D+ and
D- pins may have an encoding, done with strap resistors or otherwise,
which signals to the charging peripheral, the characteristics of the
power source. Without the encoding on D+/D-, some charging devices
may refuse to charge at all.

For (5), UVCView, USBView or the USBTreeView should show some
kind of entry when the UPS is plugged in. Even if no driver is
present, the config space of the USB device should be listed,
as well as information about whether endpoints formed or not
as a result of the connection. The information is not in a
human-friendly format, but any info is better than none at all.

Sites like this one, can help with the decoding chore.

http://www.beyondlogic.org/usbnutshell/usb5.shtml

Paul

You are right, he should not try disabling the USB feature I referenced. Every
engineer I was trained with always designed and built perfect systems which
comply perfectly with standards and theory.

And let's face it, changing a single switch in the bios requires a lot of
effort. :-)

Charles, I try to concentrate on "likely" things. USB power
wouldn't be high on my list to check. And the "Always On" feature
is more likely to be an encoding on D+/D-, as bus power may be
present there in any case. Bus power should be there, to support
"wake" events, such as keyboard or mouse waking of the computer.

If the motherboard "nominates" some ports for goofy features (by
sporting a different color plastic for the connector tab), you can
always choose another port. Powder blue is for USB3, so that's not
a scary one. If a USB port had red plastic, perhaps that would
imply a special property. And if you're superstitious, you could
always try another port. One of the black colored USB2 ones.

Right now, I would be interested in UVCView, USBView, or USBTreeView,
to differentiate between a hardware or a software problem. If
absolutely nothing shows up, then it's some kind of hardware problem.
If you have a USB powered LED lamp, that can be used as a way
to see if bus power is available or not (in case a fuse opened).
You would plug the LED into one of the two USB ports in a "stack",
as a means of monitoring fuse state. While USB overcurrent should
also pop up on the screen, if the fuse opens, having a visual
indicator helps.

"1.1 or
110" on USB ports are arranged in "stacks of two",
top to save a few pennies on extra fuses and caps

+5VSB ---- polyfuse ---+---- Upper_USB_Port VBUS (500ma max USB2 --)
|
+---- Lower_USB_Port VBUS (500ma max USB2 --)
| ^
Active_low, OC# overcurrent --+ +--- Monitor a port with a USB LED lamp,
or any device with power LEDs on it

HTH,
Paul

On 6/25/2014 9:27 AM, Charles Lindbergh wrote:
On Wed, 25 Jun 2014 03:32:34 -0400, Al Drake wrote:

On 6/24/2014 8:06 PM, Charles Lindbergh wrote:
On Tue, 24 Jun 2014 19:37:13 -0400, Al Drake wrote:

On 6/24/2014 5:06 PM, Paul wrote:
Al Drake wrote:
I have been trying to install an APC UPS RS 1000 on one of my newly
built systems but I keep getting a USB device error. For some reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am sure
all my USB ports are operational as I've tried them all. I am using
some for USB keyboard and Bluetooth device and have swapped them all
to make sure that wasn't the problem. After searching endlessly for a
fix I noticed the missing "batteries" access in the device manager. I
have also searched endlessly for a fix for this problem but all I come
up with is posts regarding missing battery icon on laptops. I
installed Windows 7 a few days ago clean which went well or so I
thought. The last thing I wanted to do is set up the UPS and I'm all
set. I have one on all my systems and never had a problem of this
nature ever. I tried different UPS but I get the same USB error with
them all.

My last hope was that someone here has knowledge of this issue and
knows what to do.

Thanks for any help.

Al.

The site requires registration, to get a copy of the software.

http://www.apc.com/resource/include/...ase_sku=BR1000

I would look for a USB driver folder, and see whether there is any
intention for the USB port to be a serial device (like an RS232 port).
In which case, the interface class is defined in Windows already.

If it had a totally custom interface, there might be VID and PID
matching in the INF, that hints at the custom nature.

The manual will tell you to either install the Powerchute *before*
plugging in the UPS for the first time. Or, it'll tell you
the UPS gets plugged in *after* Powerchute is installed.
The order dependence, exists for cases where a Windows generic
driver "hijacks" the device and prevents normal installation.

Since I can't look at the product software, that's about
all I can offer. I'm sure the clowns at APCC will be only
to happy to walk you through this.

Technical Support You own an APC product 800-555-2725
and you need technical assistance

If the unit was in front of me, I'd dig out a copy of
UVCView or USBView from Microsoft, and also check to
see if the device is registering or not (and the Config
information is visible).

HTH,
Paul

Thanks Paul.

To begin with I have the manual as I registered some years ago when I
got my first APC UPS. I have 6 all working fine. Nothing is mentioned
about this particular problem. I tried installing the SW first but it
halts when it does not detect the USB handshaking. I tried attaching the
UPS first but the USB error persists. Your first sentence is confusing
to me as I have no idea what to look for by name and where to look.
Would that be the System folder perhaps? I tried removing the unknown
USB device and allowing a search of the Windows folder, the Windows
installations disk and a HDD removed from another system that had the
UPS working but I continually get the message the driver installed is
correct or something to that affect.

I was concentrating on learning more about the lack of batteries
indications in the device manager as I have connected this particular
UPS without the software on other computers and let windows take control
but not in this case obviously.

I have hesitated contacting APC tech support as I know it's not a
faulty device as I have indicated it works on other systems.

So I can only conclude there is something missing on the one OS install.

Yes? No?


Do you have legacy USB support (or some such description) enabled in the UEFI /
BIOS?

I would thoroughly examine the UEFI / BIOS USB settings maybe play with them a
bit.

Can you post a link to the documentation for your new motherboard?


I looked over BIOS and everything looked propper as all USB posts are
operational just not liking the UPS.

http://www.gigabyte.com/products/pro...px?pid=3960#ov

This is the board I'm working with.

1. I tried to look this over, but the online documentation is somewhat peculiar.
I see the USB ports have an ALWAYS ON power feature for charging gadgets such as
cell phones. I wonder if this could be causing a conflict with the UPS? Is
there a way to turn this off in the bios?

2. I was also wondering, if you download a Linux distro, such as Mint and run it
from a USB stick or DVD, it would be interesting to know if the Linux OS sees
the UPS. If not, then the problem probably is not with your Windows
installation.

3. You indicated you have UPS on your other machines, have you tried a different
UPS on this machine?

4. I vaguely remember that APC would use special USB cables. Are you using the
cable that came with the UPS?

5. Have you looked at the USB section of your device manager? Does it show an
unrecognized device?

I will try to change the USB configuration and see what happens. I
could try a mobo forum and see what others know.
I've never done anything with Linux so it's never to late I guess. I
have tried other UPS units. There are 2 sitting besides each other so
it's easy to swap the cables. I have used them all previously on many
computers and have had them quite some time. Actually they are now
discontinued they're so old. I've replaced the batteries regularly and
never had a need to get rid of them(3). I do have a newer unit I could
move to that location but I had no reason to do so. I can't see any UPS
devices being all that complicated. I assumed it was my Win7 install or
the board. I am using the provided cables as I know of no other way to
use these units.

There is a "unrecognized" device showing that appears when I plug in
the UPS. It's situated above 2 "USB Composite Device" references and
below "Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC".

On 6/25/2014 11:51 AM, Paul wrote:
Charles Lindbergh wrote:
On Wed, 25 Jun 2014 10:48:31 -0400, Paul wrote:

Charles Lindbergh wrote:
On Wed, 25 Jun 2014 03:32:34 -0400, Al Drake
wrote:

On 6/24/2014 8:06 PM, Charles Lindbergh wrote:
On Tue, 24 Jun 2014 19:37:13 -0400, Al Drake
wrote:

On 6/24/2014 5:06 PM, Paul wrote:
Al Drake wrote:
I have been trying to install an APC UPS RS 1000 on one of my
newly
built systems but I keep getting a USB device error. For some
reason
this piece of hardware is not recognized and the software will not
install. This USB failure is only happening with this UPS. I am
sure
all my USB ports are operational as I've tried them all. I am
using
some for USB keyboard and Bluetooth device and have swapped
them all
to make sure that wasn't the problem. After searching endlessly
for a
fix I noticed the missing "batteries" access in the device
manager. I
have also searched endlessly for a fix for this problem but all
I come
up with is posts regarding missing battery icon on laptops. I
installed Windows 7 a few days ago clean which went well or so I
thought. The last thing I wanted to do is set up the UPS and
I'm all
set. I have one on all my systems and never had a problem of this
nature ever. I tried different UPS but I get the same USB error
with
them all.

My last hope was that someone here has knowledge of this
issue and
knows what to do.

Thanks for any help.

Al.
The site requires registration, to get a copy of the software.

http://www.apc.com/resource/include/...ase_sku=BR1000


I would look for a USB driver folder, and see whether there is any
intention for the USB port to be a serial device (like an RS232
port).
In which case, the interface class is defined in Windows already.

If it had a totally custom interface, there might be VID and PID
matching in the INF, that hints at the custom nature.

The manual will tell you to either install the Powerchute *before*
plugging in the UPS for the first time. Or, it'll tell you
the UPS gets plugged in *after* Powerchute is installed.
The order dependence, exists for cases where a Windows generic
driver "hijacks" the device and prevents normal installation.

Since I can't look at the product software, that's about
all I can offer. I'm sure the clowns at APCC will be only
to happy to walk you through this.

Technical Support You own an APC product
800-555-2725
and you need technical assistance

If the unit was in front of me, I'd dig out a copy of
UVCView or USBView from Microsoft, and also check to
see if the device is registering or not (and the Config
information is visible).

HTH,
Paul
Thanks Paul.

To begin with I have the manual as I registered some years ago
when I
got my first APC UPS. I have 6 all working fine. Nothing is
mentioned
about this particular problem. I tried installing the SW first
but it
halts when it does not detect the USB handshaking. I tried
attaching the
UPS first but the USB error persists. Your first sentence is
confusing
to me as I have no idea what to look for by name and where to look.
Would that be the System folder perhaps? I tried removing the
unknown
USB device and allowing a search of the Windows folder, the Windows
installations disk and a HDD removed from another system that had
the
UPS working but I continually get the message the driver
installed is
correct or something to that affect.

I was concentrating on learning more about the lack of batteries
indications in the device manager as I have connected this
particular
UPS without the software on other computers and let windows take
control
but not in this case obviously.

I have hesitated contacting APC tech support as I know it's not a
faulty device as I have indicated it works on other systems.

So I can only conclude there is something missing on the one OS
install.

Yes? No?

Do you have legacy USB support (or some such description) enabled
in the UEFI /
BIOS?

I would thoroughly examine the UEFI / BIOS USB settings maybe play
with them a
bit.

Can you post a link to the documentation for your new motherboard?

I looked over BIOS and everything looked propper as all USB posts
are operational just not liking the UPS.

http://www.gigabyte.com/products/pro...px?pid=3960#ov

This is the board I'm working with.
1. I tried to look this over, but the online documentation is
somewhat peculiar.
I see the USB ports have an ALWAYS ON power feature for charging
gadgets such as
cell phones. I wonder if this could be causing a conflict with the
UPS? Is
there a way to turn this off in the bios?

2. I was also wondering, if you download a Linux distro, such as
Mint and run it
from a USB stick or DVD, it would be interesting to know if the
Linux OS sees
the UPS. If not, then the problem probably is not with your Windows
installation.

3. You indicated you have UPS on your other machines, have you tried
a different
UPS on this machine?

4. I vaguely remember that APC would use special USB cables. Are
you using the
cable that came with the UPS?

5. Have you looked at the USB section of your device manager? Does
it show an
unrecognized device?
Regarding (1):

USB is a host to peripheral protocol. The host delivers +5VSB on VBUS,
to power peripherals which do not have their own power source. This
is sufficient for many items with modest power requirements (including
some 2.5" disk drives). It's part of the USB spec, to expect the
host to make power available on the VBUS wire. The UPS will not be
thrown off by this. And power is not supposed to flow in the other
direction - an exception to that, is self-powered USB hubs, which
lack the necessary relay to cut power flow when it would be possible
for it to flow in the wrong direction. Simple diodes are not enough
(too much drop). If your computer starts behaving weirdly after
a self-powered hub is plugged in, it could be current flowing up
the cable via VBUS (when it's not supposed to).

Charging features for phones require a couple things. Sufficient power
from the +5VSB on the ATX supply (check the label on the side, and
assume the motherboard uses at least 1 ampere while sleeping). The D+
and
D- pins may have an encoding, done with strap resistors or otherwise,
which signals to the charging peripheral, the characteristics of the
power source. Without the encoding on D+/D-, some charging devices
may refuse to charge at all.

For (5), UVCView, USBView or the USBTreeView should show some
kind of entry when the UPS is plugged in. Even if no driver is
present, the config space of the USB device should be listed,
as well as information about whether endpoints formed or not
as a result of the connection. The information is not in a
human-friendly format, but any info is better than none at all.

Sites like this one, can help with the decoding chore.

http://www.beyondlogic.org/usbnutshell/usb5.shtml

Paul

You are right, he should not try disabling the USB feature I
referenced. Every
engineer I was trained with always designed and built perfect systems
which
comply perfectly with standards and theory.

And let's face it, changing a single switch in the bios requires a lot of
effort. :-)

Charles, I try to concentrate on "likely" things. USB power
wouldn't be high on my list to check. And the "Always On" feature
is more likely to be an encoding on D+/D-, as bus power may be
present there in any case. Bus power should be there, to support
"wake" events, such as keyboard or mouse waking of the computer.

If the motherboard "nominates" some ports for goofy features (by
sporting a different color plastic for the connector tab), you can
always choose another port. Powder blue is for USB3, so that's not
a scary one. If a USB port had red plastic, perhaps that would
imply a special property. And if you're superstitious, you could
always try another port. One of the black colored USB2 ones.

Right now, I would be interested in UVCView, USBView, or USBTreeView,
to differentiate between a hardware or a software problem. If
absolutely nothing shows up, then it's some kind of hardware problem.
If you have a USB powered LED lamp, that can be used as a way
to see if bus power is available or not (in case a fuse opened).
You would plug the LED into one of the two USB ports in a "stack",
as a means of monitoring fuse state. While USB overcurrent should
also pop up on the screen, if the fuse opens, having a visual
indicator helps.

"1.1 or
110" on USB ports are arranged in "stacks of two",
top to save a few pennies on extra fuses and
caps

+5VSB ---- polyfuse ---+---- Upper_USB_Port VBUS (500ma max
USB2 --)
|
+---- Lower_USB_Port VBUS (500ma max
USB2 --)
| ^
Active_low, OC# overcurrent --+ +--- Monitor a port with a USB LED
lamp,
or any device with power LEDs
on it

HTH,
Paul

Here you go Paul.

=========================== USB Port2 ===========================

Connection Status : Device failed enumeration
Port Chain : 1-2

======================== USB Device ========================

+++++++++++++++++ Device Information ++++++++++++++++++
Device Description : Unknown Device
Device ID : USB\VID_0000&PID_0000\5&339E9CE1&0&2
Driver KeyName : {36fc9e60-c465-11cf-8056-444553540000}\0017
(GUID_DEVCLASS_USB)
Driver Inf : C:\Windows\INF\usb.inf
Legacy BusType : PNPBus
Class : USB
Service :
Enumerator : USB
Location Info : Port_#0002.Hub_#0001
Manufacturer Info : (Standard USB Host Controller)
Capabilities : Removable, RawDeviceOK
Address : 2
Problem Code : 43 (CM_PROB_FAILED_POST_START)
Power State : D3 (supported: D0, D2, D3, wake from D0, wake
from D2)

---------------- Connection Information ---------------
Connection Index : 0x02
Connection Status : 0x02 (DeviceFailedEnumeration)
Current Config Value : 0x00
Device Address : 0x00
Is Hub : 0x00 (no)
Number Of Open Pipes : 0x00 (0)
Device Bus Speed : 0x00 (Low-Speed)

------------------ Device Descriptor ------------------
bLength : 0x00 (0 bytes)