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Will not FULLY shut down
Hoping someone can help.
I am a senior and not computer technical. A friend has given me his Dell superseded desktop computer running XP Professional and I am grateful for his gift. Unfortunately, it has a problem insofar It will not FULLY shut down after I pressed the Turn Of button. The computer goes thru the normal states, like "Saving your Settings" etc. until only the empty blue windswept motive screen is left and keyboard and mouse are inactive. But the computer itself is still running. I can only close the computer down by pushing and holding the On-Off button. This cant be good for the system and I am afraid that I damage the windows system. I can't afford the $100.00+ fee a technician would charge to fix it and hope that someone on this news group can walk me through the steps to overcome this problem. Thanks, John |
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