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win 32 shut down error, possible virus
My name is Josh and I have some fairly simple steps that
should help you with this problem. As I understand, you have received the following error messages when using your computer: "This system is shutting down. Please save all work in progress and log off. This shutdown was initiated by NT Authority/System." "Windows must restart because the Remote Procedure Call (RPC) service terminated unexpectedly." This is a known security issue which was first found on July 15. There is currently an Internet Worm that is taking advantage of this security issue. Microsoft published the patch to fix this issue on July 16 for all of the affected systems on our web site. For more information, please refer to the following page: Microsoft's latest Information on the Blaster Worm including links for other Windows Operating Systems http://www.microsoft.com/security/incident/blast.asp For the latest information on this security bulletin http://www.microsoft.com/security/se...ulletins/ms03- 026.asp __________________________________________________ ____ The resolution to this issue is to clean the worm from your system and install the patch mentioned above. Do this In Order: 1) Turn on your Internet Connection Firewall (Windows XP) 2) Install the patch from Microsoft to remove the vulnerability 3) Run a removal Tool from an Anti-Virus company to remove all traces of the virus from your system 4) Go to Windows Update and get all other needed Critical Updates Alternate Download Sites are located at: http://www.microsoft.com/downloads/details.aspx? FamilyID=2354406c-c5b6-44ac-9532- 3de40f69c074&displaylang=en http://download.windowsupdate.com/msdownload/updat e/v3-19990518/cabpool/WindowsXP-KB823980-x86- ENU_1d296adab6699e66210e5a350236381.exe IMPORTANT __________ Whenever your computer attempts to shutdown or reboot, quickly: Click the Start Button and then click RUN and type in shutdown -a and hit enter. This should halt the rebooting problem temporarily. You can also disconnect your computer from the internet while you do the first step of turning on the Internet Connection Firewall. ---------------------------------------------------- 1) Turn on the Internet Connection Firewall (Windows XP) For XP Pro Users http://www.microsoft.com/windowsxp/p.../howto/network ing/icf.asp For XP Home Users http://www.microsoft.com/WindowsXP/h...g/howto/homene t/icf.asp Generic Instructions for XP Users: 1. In Control Panel, double-click "Networking and Internet Connections", and then click Network Connections. 2. Right-click the connection (your internet connection) on which you would like to enable ICF, and then click Properties. 3. On the Advanced tab, click the box to select the option to "Protect my computer or network". 4. If you want to enable the use of some applications and services through the firewall, you need to enable them by clicking the Settings button, and then selecting the programs, protocols, and services to be enabled for the ICF configuration. 2) Install the Patch from Microsoft for your Operating System Windows XP (32-bit) http://download.microsoft.com/download/9/8/b/98bcfad8- afbc-458f-aaee-b7a52a983f01/WindowsXP-KB823980-x86-ENU.exe 3) Run a removal Tool from an Anti-Virus Company to get the Virus off your system Network Associates http://vil.nai.com/vil/stinger/ Trend Micro http://housecall.trendmicro.com/ Symantec http://securityresponse.symantec.com...r/venc/data/w3 2.blaster.worm.removal.tool.html Computer Associates http://www3.ca.com/virusinfo/virus.aspx?ID=36265 4) When you get a chance after everything calms down, with Internet Explorer up and running, go to the top menu and click Tools and click Windows Update and install all the latest Critical Updates. http://v4.windowsupdate.microsoft.com/en/default.asp You can also configure Automatic Updates to automatically download updates for you. How to Configure and Use Automatic Updates in Windows XP: http://support.microsoft.com/default.aspx?scid=kb;en- us;306525 Please note I cannot respond to e-mailed questions. Please use respond to this thread to let me know if the steps and suggestions helped you to resolve the issue. Disclaimer: This posting is provided "AS IS" with no warranties, and confers no rights. -----Original Message----- hi,ive had a very similiar if not the same prob, my pc is only a month old and today i was on the net and all of a sudden i kept gettin a error message appear, one with the win32 error and another saying my comp will be shut down in one minute because of some system protocal error or something , ive not long downloaded a security patch for windows xp off this site, and i think this is ur solution, all i can say is that my pc hasnt shut down for about 15 mins yet so i think it may have worked, let me know if you have had these problems!!! . |
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