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#1
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Weird Outlook attachment issue
Hi All,
I got a call from a customer that whenever her boss sends out and eMail with an attachment from Outlook (version unknown), that the eMail will send out up to 20 times. With no attachment, only once. He is on Pop3 without mail being held on the server. (I turned it off a month ago.) I am thinking it is an issue with his eMail provider. Have you seen this before? Any word of wisdom? Many thanks, -T |
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#2
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Weird Outlook attachment issue
T wrote:
I got a call from a customer that whenever her boss sends out and eMail with an attachment from Outlook (version unknown), that the eMail will send out up to 20 times. With no attachment, only once. He is on Pop3 without mail being held on the server. (I turned it off a month ago.) I am thinking it is an issue with his eMail provider. Have you seen this before? Any word of wisdom? So what have YOU done, so far, to troubleshoot the problem? - Did you check what add-in were installed into Outlook? - Did you check what rules are defined in Outlook, especially outbound rules? - How about rules defined up on the server in his account? - Same happen if the user sends plain-text e-mails with attachments instead of HTML-formatted e-mails with attachments? |
#3
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Weird Outlook attachment issue
On 02/13/2018 01:45 AM, VanguardLH wrote:
T wrote: I got a call from a customer that whenever her boss sends out and eMail with an attachment from Outlook (version unknown), that the eMail will send out up to 20 times. With no attachment, only once. He is on Pop3 without mail being held on the server. (I turned it off a month ago.) I am thinking it is an issue with his eMail provider. Have you seen this before? Any word of wisdom? Hi Vanguarg, So what have YOU done, so far, to troubleshoot the problem? - Did you check what add-in were installed into Outlook? none - Did you check what rules are defined in Outlook, especially outbound rules? none - How about rules defined up on the server in his account? none - Same happen if the user sends plain-text e-mails with attachments instead of HTML-formatted e-mails with attachments? No, just attachments. He eMails in html. AND why stop there? I Googles the issue On site, I am unable to duplicate the issue I took him off pop3 save on the server. I called his ISP, who claimed ignorance I asked this group I am thinking at this point of just putting him on Thunderbird. The other guy in his office using imap and Thunderbird is working fine. Thank you for the assistance, -T |
#4
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Weird Outlook attachment issue
T wrote:
On 02/13/2018 01:45 AM, VanguardLH wrote: T wrote: I got a call from a customer that whenever her boss sends out and eMail with an attachment from Outlook (version unknown), that the eMail will send out up to 20 times. With no attachment, only once. He is on Pop3 without mail being held on the server. (I turned it off a month ago.) I am thinking it is an issue with his eMail provider. Have you seen this before? Any word of wisdom? Hi Vanguarg, So what have YOU done, so far, to troubleshoot the problem? - Did you check what add-in were installed into Outlook? none - Did you check what rules are defined in Outlook, especially outbound rules? none - How about rules defined up on the server in his account? none - Same happen if the user sends plain-text e-mails with attachments instead of HTML-formatted e-mails with attachments? No, just attachments. He eMails in html. AND why stop there? I Googles the issue On site, I am unable to duplicate the issue I took him off pop3 save on the server. I called his ISP, who claimed ignorance I asked this group I am thinking at this point of just putting him on Thunderbird. The other guy in his office using imap and Thunderbird is working fine. Thank you for the assistance, POP is for receiving so it isn't the issue. SMTP is used for sending. Have you disabled his anti-virus (to make sure it isn't interrogating his outbound [and inbound] emails)? He might like to use HTML formatting in his outbound e-mails. So what? You're trying to isolate under what scenario(s) the problem is exhibited, not what the customer's preferences. Test sending a plain-text e-mail with an attachment. Have you booted Windows into its safe mode (with networking) and tested with no startup programs loaded? If he uses a different e-mail provider but using his same host, e-mail client, and the same setup on his end, does the problem still occur? Have him or you create a temporary or test account at Hotmail or Gmail, add that account to Outlook, and send a test e-mail w/attachment using that new account. If the problem is gone then it is not a client-side problem and his current/old e-mail provider is causing the problem. |
#5
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Weird Outlook attachment issue
Wow Vangy, he sure made you look like a fool!
T wrote in news On 02/13/2018 01:45 AM, VanguardLH wrote: T wrote: I got a call from a customer that whenever her boss sends out and eMail with an attachment from Outlook (version unknown), that the eMail will send out up to 20 times. With no attachment, only once. He is on Pop3 without mail being held on the server. (I turned it off a month ago.) I am thinking it is an issue with his eMail provider. Have you seen this before? Any word of wisdom? Hi Vanguarg, So what have YOU done, so far, to troubleshoot the problem? - Did you check what add-in were installed into Outlook? none - Did you check what rules are defined in Outlook, especially outbound rules? none - How about rules defined up on the server in his account? none - Same happen if the user sends plain-text e-mails with attachments instead of HTML-formatted e-mails with attachments? No, just attachments. He eMails in html. AND why stop there? I Googles the issue On site, I am unable to duplicate the issue I took him off pop3 save on the server. I called his ISP, who claimed ignorance I asked this group I am thinking at this point of just putting him on Thunderbird. The other guy in his office using imap and Thunderbird is working fine. Thank you for the assistance, -T |
#6
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Weird Outlook attachment issue
On 02/13/2018 02:09 AM, T wrote:
On 02/13/2018 01:45 AM, VanguardLH wrote: T wrote: I got a call from a customer that whenever her boss sends out and eMail with an attachment from Outlook (version unknown), that the eMail will send out up to 20 times.Â* With no attachment, only once. He is on Pop3 without mail being held on the server. (I turned it off a month ago.) I am thinking it is an issue with his eMail provider. Have you seen this before?Â* Any word of wisdom? Hi Vanguarg, So what have YOU done, so far, to troubleshoot the problem? - Did you check what add-in were installed into Outlook? none - Did you check what rules are defined in Outlook, especially outbound Â*Â* rules? none - How about rules defined up on the server in his account? none - Same happen if the user sends plain-text e-mails with attachments Â*Â* instead of HTML-formatted e-mails with attachments? No, just attachments.Â* He eMails in html. AND why stop there? Â*Â*Â*Â* I Googles the issue Â*Â*Â*Â* On site, I am unable to duplicate the issue Â*Â*Â*Â* I took him off pop3 save on the server. Â*Â*Â*Â* I called his ISP, who claimed ignorance Â*Â*Â*Â* I asked this group I am thinking at this point of just putting him on Thunderbird.Â* The other guy in his office using imap and Thunderbird is working fine. Thank you for the assistance, -T Vanguard, I hit "delete" meaning to hit "end" to scroll down and lost your mail. Would you resend? -T |
#7
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Weird Outlook attachment issue
T wrote:
On 02/13/2018 02:09 AM, T wrote: On 02/13/2018 01:45 AM, VanguardLH wrote: T wrote: I got a call from a customer that whenever her boss sends out and eMail with an attachment from Outlook (version unknown), that the eMail will send out up to 20 times. With no attachment, only once. He is on Pop3 without mail being held on the server. (I turned it off a month ago.) I am thinking it is an issue with his eMail provider. Have you seen this before? Any word of wisdom? Hi Vanguarg, So what have YOU done, so far, to troubleshoot the problem? - Did you check what add-in were installed into Outlook? none - Did you check what rules are defined in Outlook, especially outbound rules? none - How about rules defined up on the server in his account? none - Same happen if the user sends plain-text e-mails with attachments instead of HTML-formatted e-mails with attachments? No, just attachments. He eMails in html. AND why stop there? I Googles the issue On site, I am unable to duplicate the issue I took him off pop3 save on the server. I called his ISP, who claimed ignorance I asked this group I am thinking at this point of just putting him on Thunderbird. The other guy in his office using imap and Thunderbird is working fine. Thank you for the assistance, -T Vanguard, I hit "delete" meaning to hit "end" to scroll down and lost your mail. Would you resend? -T Do you mean the one below yours ? http://al.howardknight.net/msgid.cgi...v.nguard.lh%3E THe archive isn't a threaded newsreader or anything. The References line will give you a few MIDs to work with. Paul Paul |
#8
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Weird Outlook attachment issue
T wrote:
I hit "delete" meaning to hit "end" to scroll down and lost your mail. Would you resend? Thunderbird should have a function to clear a newsgroup letting you then retrieve all articles as new. Or maybe Thunderbird makes you unsubscribe and resubscribe to a newsgroup to get all articles as new. I know how to do it in my client but it's been a couple years since my 6-month trial of Thunderbird. I'll assume it's my 2nd reply you accidentally deleted. See below. ---------- POP is for receiving so it isn't the issue. SMTP is used for sending. Have you disabled his anti-virus (to make sure it isn't interrogating his outbound [and inbound] emails)? He might like to use HTML formatting in his outbound e-mails. So what? You're trying to isolate under what scenario(s) the problem is exhibited, not what the customer's preferences. Test sending a plain-text e-mail with an attachment. Added: He could be inserting something in his HTML-formatted e-mails that causes the problem. Also have him disable attaching a signature. Have you booted Windows into its safe mode (with networking) and tested with no startup programs loaded? If he uses a different e-mail provider but using his same host, e-mail client, and the same setup on his end, does the problem still occur? Have him or you create a temporary or test account at Hotmail or Gmail, add that account to Outlook, and send a test e-mail w/attachment using that new account. If the problem is gone then it is not a client-side problem and his current/old e-mail provider is causing the problem. |
#9
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Weird Outlook attachment issue
On 02/13/2018 02:15 PM, VanguardLH wrote:
POP is for receiving so it isn't the issue. SMTP is used for sending. I was thinking that there might be something going wrong at the pop server. But, I am grasping a little bit. Have you disabled his anti-virus (to make sure it isn't interrogating his outbound [and inbound] emails)? And changed the antivirus. It won't reproduce for me. He might like to use HTML formatting in his outbound e-mails. So what? You're trying to isolate under what scenario(s) the problem is exhibited, not what the customer's preferences. Test sending a plain-text e-mail with an attachment. Added: He could be inserting something in his HTML-formatted e-mails that causes the problem. Also have him disable attaching a signature. Will do. Have you booted Windows into its safe mode (with networking) and tested with no startup programs loaded? No. I will not reproduce for me. If he uses a different e-mail provider but using his same host, e-mail client, and the same setup on his end, does the problem still occur? Haven't tried it. I am trying to talk them out of their current provider as it haws a lot of other issues as well. Have him or you create a temporary or test account at Hotmail or Gmail, add that account to Outlook, and send a test e-mail w/attachment using that new account. If the problem is gone then it is not a client-side problem and his current/old e-mail provider is causing the problem. Not yet. I have tried that at other places without a lot of luck. gmail will work perfectly, but since Outlook foolishly puts everything in a single database, it depends on where the corruption is. In that case, the solution is to just get off Outlook. Or if the are using iMap with outlook, to start fresh and let iMap synchronize. This falls apart with eMail hoarders. If he doesn't like Thunderbird and I have switched him to it with iMap, I can always rename his Outlook database and start over, letting iMap synchronize him. Thank you for the tips and the resend! |
#10
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Weird Outlook attachment issue
On 02/13/2018 01:19 AM, T wrote:
Hi All, I got a call from a customer that whenever her boss sends out and eMail with an attachment from Outlook (version unknown), that the eMail will send out up to 20 times.Â* With no attachment, only once. He is on Pop3 without mail being held on the server. (I turned it off a month ago.) I am thinking it is an issue with his eMail provider. Have you seen this before?Â* Any word of wisdom? Many thanks, -T Follow up: Hi All, Boy what a difference it makes to be "on site". Well, it wasn't "all" eMails with attachments, it was particular eMails with attachments. This time the user the duplicates showed up on did not delete them, so I could look at them 1) the offending eMail never showed up in the sender's sent box (others did). 2) the attachments with the issue had one thing in common: they were large 10 MB to 18 MB. On troubleshooting, I found that someone had put his Outlook's "Schedule and automatic send/receive every" to 3 minutes. A 18 MB attachment takes 25 minutes to send. (His Internet needs an upgrade, which is my next call after I finish writing this.) And every three minutes it would start over and resend the guy. I set it back to the default of 30 minutes. There is an excellent reference describing this problem, with full paths and all to setting over at Outlook sends duplicate emails: https://social.technet.microsoft.com...?forum=outlook Thank you all for the tips and moral support! -T |
#11
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Weird Outlook attachment issue
T wrote:
On 02/13/2018 01:19 AM, T wrote: Hi All, I got a call from a customer that whenever her boss sends out and eMail with an attachment from Outlook (version unknown), that the eMail will send out up to 20 times. With no attachment, only once. He is on Pop3 without mail being held on the server. (I turned it off a month ago.) I am thinking it is an issue with his eMail provider. Have you seen this before? Any word of wisdom? Many thanks, -T Follow up: Hi All, Boy what a difference it makes to be "on site". Well, it wasn't "all" eMails with attachments, it was particular eMails with attachments. This time the user the duplicates showed up on did not delete them, so I could look at them 1) the offending eMail never showed up in the sender's sent box (others did). 2) the attachments with the issue had one thing in common: they were large 10 MB to 18 MB. On troubleshooting, I found that someone had put his Outlook's "Schedule and automatic send/receive every" to 3 minutes. A 18 MB attachment takes 25 minutes to send. (His Internet needs an upgrade, which is my next call after I finish writing this.) And every three minutes it would start over and resend the guy. I set it back to the default of 30 minutes. There is an excellent reference describing this problem, with full paths and all to setting over at Outlook sends duplicate emails: https://social.technet.microsoft.com...?forum=outlook Thank you all for the tips and moral support! -T How interesting! One to remember. |
#12
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Weird Outlook attachment issue
In message , Paul in Houston TX
writes: T wrote: On 02/13/2018 01:19 AM, T wrote: Hi All, I got a call from a customer that whenever her boss sends out and eMail with an attachment from Outlook (version unknown), that the eMail will send out up to 20 times. With no attachment, only once. [] Boy what a difference it makes to be "on site". [] 2) the attachments with the issue had one thing in common: they were large 10 MB to 18 MB. On troubleshooting, I found that someone had put his Outlook's "Schedule and automatic send/receive every" to 3 minutes. A 18 MB attachment takes 25 minutes to send. (His Internet needs an upgrade, which is my next call after I finish writing this.) And every three minutes it would start over and resend the guy. I set it back to the default of 30 minutes. [] How interesting! One to remember. Indeed. And interesting to hear there are still cases where an 18M attachment takes 25 minutes. -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf Science isn't about being right every time, or even most of the time. It is about being more right over time and fixing what it got wrong. - Scott Adams, 2015-2-2 |
#13
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Weird Outlook attachment issue
T wrote:
On 02/13/2018 01:19 AM, T wrote: Hi All, I got a call from a customer that whenever her boss sends out and eMail with an attachment from Outlook (version unknown), that the eMail will send out up to 20 times.* With no attachment, only once. He is on Pop3 without mail being held on the server. (I turned it off a month ago.) I am thinking it is an issue with his eMail provider. Have you seen this before?* Any word of wisdom? Many thanks, -T Follow up: Hi All, Boy what a difference it makes to be "on site". Well, it wasn't "all" eMails with attachments, it was particular eMails with attachments. This time the user the duplicates showed up on did not delete them, so I could look at them 1) the offending eMail never showed up in the sender's sent box (others did). 2) the attachments with the issue had one thing in common: they were large 10 MB to 18 MB. On troubleshooting, I found that someone had put his Outlook's "Schedule and automatic send/receive every" to 3 minutes. A 18 MB attachment takes 25 minutes to send. (His Internet needs an upgrade, which is my next call after I finish writing this.) And every three minutes it would start over and resend the guy. I set it back to the default of 30 minutes. There is an excellent reference describing this problem, with full paths and all to setting over at Outlook sends duplicate emails: https://social.technet.microsoft.com...?forum=outlook Thank you all for the tips and moral support! -T Ah, the "overly short polling interval" problem. I consider 5 minutes to be the shortest that should be used. Shorter intervals are rude to the e-mail provider since the user is consuming the provider's resources for no real benefit. Users rarely get more than a few e-mails every 5 minutes and often much less than that. Even if there were tons of incoming e-mails that were continuously rolling in, it would take more than 5 minutes to go through a dozen of them at a time. E-mail is not a chat venue; i.e., immediacy is not a behavior expected of e-mail versus using a chat room or texting. I never attach large files to my e-mails. That is rude to the recipient. They may not want the large attachment, they don't want senders wasting their bandwidth to get huge e-mails, they don't want to wait for the large file transfer (e-mail is NOT a file transfer protocol, especially since there is no resume or CRC), recipient's would prefer to have a choice of if and when they retrieve a huge e-mails, and sending huge e-mails could render a recipient's account dead in that their disk quota got consumed and no further e-mails can be accepted into their account until they clean it out. While Outlook can be configured with a threshold of how large is too large to download, most users never employ that option. Hell, most never visit the send/receive settings. It is not only when sending huge e-mails that an overly short poll interval is inappropriate. It is also when receiving e-mails. If someone, just like this rude user, sent them a huge e-mails, the recipient's client would be in the middle of receiving a huge e-mail but their client aborts that receive operation because another one started. The user asks why they cannot receive any e-mails they notice are available when using the webmail client to their account. That's because they don't give their e-mail client a chance to finish a mail poll that has a huge e-mail getting downloaded before they start yet another mail poll that interrupts the prior one. The overly short polling interval is a problem only with POP (and, as you've seen, with SMTP). The slower the bandwidth then the longer the polling interval should be. Figure how long it takes to upload a 100MB file (since downloads are usually much shorter due to asynchronous downstream versus upstream speeds). That would be the minimum polling interval. Even with a high-speed connection, also remember that overly short polling intervals are rude to the e-mail provider because you don't get that e-mails to qualify for such a short poll interval and even if you did then you couldn't read all those e-mails within that overly short poll interval. With IMAP and PUSH support, there is no polling. I suspect most IMAP providers support PUSH. That has the server push a new message to your client when it becomes available at the server. So you will get your e-mails soon after they arrive without having to poll for them. There are lots of other advantage to IMAP over POP but I won't go into them now. SMTP can still suffer the overly short poll interval problem in that the client is interrupting a current mail session to start another one. E-mail is *NOT* a chat client nor does it substitute for FTP. To stop being rude to recipients, the sender should upload the huge file to some online storage service. OneDrive and Google Drive are free as well as many other file services. Upload the huge file, put a URL to it in the e-mail, keep the e-mail small, and give the choice to the recipient if they want to retrieve the file. Stop shoving it down their throat just because you, the sender, think it's an important file. A friend might offer me a drink but I would not appreciate them shoving it into my hands whether I wanted it or not. |
#14
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Weird Outlook attachment issue
On 02/16/2018 04:56 PM, Paul in Houston TX wrote:
T wrote: Boy what a difference it makes to be "on site". How interesting! One to remember. I work for a chiropractor who told me that she has to ask the patient to "point" at what hurts. The descriptions she gets are 80% the wrong body part. Chuckle. :-) I ask the customer to "show me what is going wrong". And about 80% of the time it wasn't even close to their description either. :'( I much prefer the way Thunderbird sends mail than does Outlook |
#15
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Weird Outlook attachment issue
On 02/16/2018 05:05 PM, J. P. Gilliver (John) wrote:
Indeed. And interesting to hear there are still cases where an 18M attachment takes 25 minutes. And why would anyone want to send an 18 MB attachment? But ... I was on the phone for two hours today looking for a faster service. Right in the middle of town and the best they can get is 1.5 DSL. Charter (cable) wanted 18,000.00 U$D to install. I am thinking of an AT&T cell data service trial. |
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