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#1
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HP Shipped Infected "new" computer!
My wife , several days ago, purchased a new all-in -one
HP computer. The box had clearly not been opened before. (we declined to buy, at a discount, one that had been We took out the computer and to our dismay, iy didn't work! Well, it turned on but did not recognize either the one USB port nor the DVD slot. Connected HP and to my surprise got an immediate response --- explained the problem --- ws switched to a person who would fix the computer. She opened a chat box so we could "talk" in real time --- asked the problem and very quickly she had fixed the USB and DVD access. Then, to my surprise she asked if she could look through the computer. She had it set up so I could see the computer's action as we chatted. Soon she showed me nearly two dozen files on this "new" computer and asked what they were. I had no idea od course and she continued but explained that some of them were malware. (This on an alleged "new" computer. For $179 she agreed to completely clean the computer. So, I paid $179 to rid a used (but sold as new) of malware. What is my recourse HP ? |
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#2
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HP Shipped Infected "new" computer!
On 12/13/2017 8:03 AM, Mathedman wrote:
* My wife , several days ago, purchased a new all-in -one HP computer. The box had clearly not been opened before. (we declined to buy, at a discount, one that had been *We took out the computer and to our dismay, iy didn't work! Well, it turned on but did not recognize either the one USB port nor the DVD slot. ** Connected HP and to my surprise got an immediate response --- explained the problem --- ws switched to a person who would fix the computer. She opened a chat box so we could "talk" in real time --- asked the problem and very quickly she had fixed the USB and DVD access. Then, to my surprise she asked if she could look through the computer. She had it set up so I could see the computer's action as we chatted. *Soon she showed me nearly two dozen files on this "new" computer and asked what they were. I had no idea od course and she continued but explained that some of them were malware. (This on an alleged "new" computer. * For $179 she agreed to completely clean the computer. * So, I paid $179 to rid a used (but sold as new) of malware. * What is my recourse HP ? You got taken, If it really was HP that you contacted, you should file a complaint. More than likely it was nothing worse than tracking cookies that normal browsing would have picked up. |
#3
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HP Shipped Infected "new" computer!
"Mathedman" wrote
| and she continued but explained that some of them were malware. | (This on an alleged "new" computer. | For $179 she agreed to completely clean the computer. | So, I paid $179 to rid a used (but sold as new) of malware. | What is my recourse HP ? | You need to always be sure that you're actually contacting the company, as Philo pointed out. You might want to recheck the phone number or however you got in touch. If it wasn't HP then stop your credit card payment. Once you get that straightened out, see this: https://thehackernews.com/2017/11/hp...etry-data.html HP has been pre-installing spyware, but it's a service that you should be able to disable. |
#4
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HP Shipped Infected "new" computer!
On 12/13/2017 8:20 AM, Mayayana wrote:
"Mathedman" wrote | and she continued but explained that some of them were malware. | (This on an alleged "new" computer. | For $179 she agreed to completely clean the computer. | So, I paid $179 to rid a used (but sold as new) of malware. | What is my recourse HP ? | You need to always be sure that you're actually contacting the company, as Philo pointed out. You might want to recheck the phone number or however you got in touch. If it wasn't HP then stop your credit card payment. Once you get that straightened out, see this: https://thehackernews.com/2017/11/hp...etry-data.html HP has been pre-installing spyware, but it's a service that you should be able to disable. Also: If you do have to call your credit card company, never say that you think there is a mistake of some sort. Immediately proclaim fraud. You will get right to the point and get very prompt service. |
#5
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HP Shipped Infected "new" computer!
On 12/13/2017 8:12 AM, philo wrote:
On 12/13/2017 8:03 AM, Mathedman wrote: ** My wife , several days ago, purchased a new all-in -one HP computer. The box had clearly not been opened before. (we declined to buy, at a discount, one that had been **We took out the computer and to our dismay, iy didn't work! Well, it turned on but did not recognize either the one USB port nor the DVD slot. *** Connected HP and to my surprise got an immediate response --- explained the problem --- ws switched to a person who would fix the computer. She opened a chat box so we could "talk" in real time --- asked the problem and very quickly she had fixed the USB and DVD access. Then, to my surprise she asked if she could look through the computer. She had it set up so I could see the computer's action as we chatted. **Soon she showed me nearly two dozen files on this "new" computer and asked what they were. I had no idea od course and she continued but explained that some of them were malware. (This on an alleged "new" computer. ** For $179 she agreed to completely clean the computer. ** So, I paid $179 to rid a used (but sold as new) of malware. ** What is my recourse HP ? You got taken, If it really was HP that you contacted, you should file a complaint. More than likely it was nothing worse than tracking cookies that normal browsing would have picked up. NO! The HP support lady who cleaned it said some of it was malware! (and, have you ever tried to contach HP ---not possible without payment!!! |
#6
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HP Shipped Infected "new" computer!
On 12/13/2017 8:26 AM, philo wrote:
On 12/13/2017 8:20 AM, Mayayana wrote: "Mathedman" wrote | and she continued but explained that some of them were malware. | (This on an alleged "new" computer. |** For $179 she agreed to completely clean the computer. |** So, I paid $179 to rid a used (but sold as new) of malware. |** What is my recourse HP ? | *** You need to always be sure that you're actually contacting the company, as Philo pointed out. You might want to recheck the phone number or however you got in touch. If it wasn't HP then stop your credit card payment. ** Once you get that straightened out, see this: https://thehackernews.com/2017/11/hp...etry-data.html HP has been pre-installing spyware, but it's a service that you should be able to disable. Also: If you do have to call your credit card company, never say that you think there is a mistake of some sort. Immediately proclaim fraud. You will get right to the point and get very prompt service. As I said, I did actually contact HP (one has to sign away your first born to even find a way to do so!) But whoever, she did clean the computer and repair the USB and DVD ports. |
#7
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HP Shipped Infected "new" computer!
On 12/13/2017 8:20 AM, Mayayana wrote:
"Mathedman" wrote | and she continued but explained that some of them were malware. | (This on an alleged "new" computer. | For $179 she agreed to completely clean the computer. | So, I paid $179 to rid a used (but sold as new) of malware. | What is my recourse HP ? | You need to always be sure that you're actually contacting the company, as Philo pointed out. You might want to recheck the phone number or however you got in touch. If it wasn't HP then stop your credit card payment. Once you get that straightened out, see this: https://thehackernews.com/2017/11/hp...etry-data.html HP has been pre-installing spyware, but it's a service that you should be able to disable. My main point was that I had paid new-computer prices for an obviously used one --- there were some 2 dozen unknown files on it! No pre-instaled software that we know of, nor found by the lady who fixed it. |
#8
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HP Shipped Infected "new" computer!
Mathedman wrote:
On 12/13/2017 8:26 AM, philo wrote: On 12/13/2017 8:20 AM, Mayayana wrote: "Mathedman" wrote | and she continued but explained that some of them were malware. | (This on an alleged "new" computer. |** For $179 she agreed to completely clean the computer. |** So, I paid $179 to rid a used (but sold as new) of malware. |** What is my recourse HP ? | *** You need to always be sure that you're actually contacting the company, as Philo pointed out. You might want to recheck the phone number or however you got in touch. If it wasn't HP then stop your credit card payment. ** Once you get that straightened out, see this: https://thehackernews.com/2017/11/hp...etry-data.html HP has been pre-installing spyware, but it's a service that you should be able to disable. Also: If you do have to call your credit card company, never say that you think there is a mistake of some sort. Immediately proclaim fraud. You will get right to the point and get very prompt service. * As I said, I did actually contact HP (one has to sign away your first born to even find a way to do so!) ** But whoever, she did clean the computer and repair the USB and DVD ports. Nope. Standard "tech support scam" Whatever you did you were not talking to real HP Support. Standard scam is to use some LogMeIn|TeamViewer remote tool, show victim so "error" messages in the Event log, do a little damage that charge your CC, and get extra bonus your financials... Reasons this stinks is 1) Brand new computer is under warranty. Even the lousiest warranties extend more than "several days". 2) If this was such a *new* computer, simply running System Recovery and choose the "factory fresh" option would have removed an nefarious software if installed by tampering. 3) Highly unlikely is was "tampering" in the first place but some misconfiguration or misunderstanding by user. 4) HP like several OEM supplies sell models with crapware, it is not to difficult to clear the crap with a little Google searching for instructions. Conclusion whether on not you want to accept it is you've been had. -- Take care, Jonathan ------------------- LITTLE WORKS STUDIO http://www.LittleWorksStudio.com |
#9
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HP Shipped Infected "new" computer!
On 12/13/2017 8:39 AM, Mathedman wrote:
You got taken, If it really was HP that you contacted, you should file a complaint. More than likely it was nothing worse than tracking cookies that normal browsing would have picked up. *** NO! The HP support lady who cleaned it said some of it was malware! (and, have you ever tried to contach HP ---not possible without payment!!! If it was malware a free utility could have removed it. you absolutely got ripped off. |
#10
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HP Shipped Infected "new" computer!
Mathedman wrote:
On 12/13/2017 8:20 AM, Mayayana wrote: "Mathedman" wrote | and she continued but explained that some of them were malware. | (This on an alleged "new" computer. | For $179 she agreed to completely clean the computer. | So, I paid $179 to rid a used (but sold as new) of malware. | What is my recourse HP ? | You need to always be sure that you're actually contacting the company, as Philo pointed out. You might want to recheck the phone number or however you got in touch. If it wasn't HP then stop your credit card payment. Once you get that straightened out, see this: https://thehackernews.com/2017/11/hp...etry-data.html HP has been pre-installing spyware, but it's a service that you should be able to disable. My main point was that I had paid new-computer prices for an obviously used one --- there were some 2 dozen unknown files on it! No pre-instaled software that we know of, nor found by the lady who fixed it. Our point is, you should be giving us the phone number, so we can Google it, and prove you were taken by scammers in India. And never contacted an actual HP support at all. This is an example of the varying support policies. Microsoft has some topics they handle for free, and some topics they don't (needs credit card). You *always* track down the support list they offer, before calling, to make sure you steer the person on the other end of the phone, to forward you to the correct group/service. For example, installing a Service Pack, had one year of free service (for its installation), after the Service Pack is release. By analogy, new releases of Windows 10, if they break your computer, should also be supported. Activation issues ("Not Genuine") messages should be supported too. For each of these companies, you have to track down the current policy, whatever it is. http://www.zdnet.com/article/apple-t...emove-malware/ If you could give us the phone number, I think it's pretty easy to guess where it ends up. Indian sweat shop. Even if they give a custom number to each caller, as people get scammed and report it in a public way, the phone numbers get logged... somewhere. When you're sitting in the Google search results, you want to at least make sure the domain is "hp.com" on the URL you're clicking. These flim-flam artists wouldn't be getting away with this stuff, if it was easy to figure out. A report of fraud to the credit card company, may result in a reversal of charges. A favorite trick, is when someone calls in, the "tech support" has them bring up the Event Viewer and show them "thousands of errors". When the stuff in Event Viewer is mostly the same on all computers. I probably have 10,000 entries in the Event Viewer myself. Some, I might casually look at, to try to correct them. For example, when a couple thousand of those were ATI video card driver messages, I went to the ATI/AMD site, got a CCC2 (Crimson) driver, installed it... and that was the end of a constant stream of driver messages. Did those driver messages hurt anything ? No. But I decided to fix it anyway. If you allow too many redundant messages to pile in there, it makes it harder to read the real error messages. That's why you fix stuff. How often do I visit the Event Viewer ? Only if I see an error message on the screen, and it looks out of the ordinary. And not a scam of course. If I visit a web site, and it pops up a message like that, and the message won't close, the message has no cancel... I open Task Manager and "kill" the browser. And the nect time the browser starts, I select "start new session", then find the "Clear History" feature, and clear all the caches. Now, I'm ready for the next (attempted) scam. Paul |
#11
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HP Shipped Infected "new" computer!
On 12/13/2017 8:43 AM, Mathedman wrote:
On Also: If you do have to call your credit card company, never say that you think there is a mistake of some sort. Immediately proclaim fraud. You will get right to the point and get very prompt service. * As I said, I did actually contact HP (one has to sign away your first born to even find a way to do so!) ** But whoever, she did clean the computer and repair the USB and DVD ports. If it really was HP, then you paid for a service and it was not fraud. Just unethical business practice. Next time use a free utility such as Ccleaner or MalwareBytes |
#12
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HP Shipped Infected "new" computer!
On 12/13/2017 9:08 AM, Jonathan N. Little wrote:
Mathedman wrote: On 12/13/2017 8:26 AM, philo wrote: On 12/13/2017 8:20 AM, Mayayana wrote: "Mathedman" wrote | and she continued but explained that some of them were malware. | (This on an alleged "new" computer. |** For $179 she agreed to completely clean the computer. |** So, I paid $179 to rid a used (but sold as new) of malware. |** What is my recourse HP ? | *** You need to always be sure that you're actually contacting the company, as Philo pointed out. You might want to recheck the phone number or however you got in touch. If it wasn't HP then stop your credit card payment. ** Once you get that straightened out, see this: https://thehackernews.com/2017/11/hp...etry-data.html HP has been pre-installing spyware, but it's a service that you should be able to disable. Also: If you do have to call your credit card company, never say that you think there is a mistake of some sort. Immediately proclaim fraud. You will get right to the point and get very prompt service. ** As I said, I did actually contact HP (one has to sign away your first born to even find a way to do so!) *** But whoever, she did clean the computer and repair the USB and DVD ports. Nope. Standard "tech support scam" Whatever you did you were not talking to real HP Support. Standard scam is to use some LogMeIn|TeamViewer remote tool, show victim so "error" messages in the Event log, do a little damage that charge your CC, and get extra bonus your financials... Reasons this stinks is 1) Brand new computer is under warranty. Even the lousiest warranties extend more than "several days". 2) If this was such a *new* computer, simply running System Recovery and choose the "factory fresh" option would have removed an nefarious software if installed by tampering. 3) Highly unlikely is was "tampering" in the first place but some misconfiguration or misunderstanding by user. 4) HP like several OEM supplies sell models with crapware, it is not to difficult to clear the crap with a little Google searching for instructions. Conclusion whether on not you want to accept it is you've been had. I agree. If one does a Google search for HP support, there very well may be phony companies the link leads to |
#13
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HP Shipped Infected "new" computer!
On 12/13/2017 10:20 AM, Paul wrote:
Mathedman wrote: On 12/13/2017 8:20 AM, Mayayana wrote: "Mathedman" wrote | and she continued but explained that some of them were malware. | (This on an alleged "new" computer. |** For $179 she agreed to completely clean the computer. |** So, I paid $179 to rid a used (but sold as new) of malware. |** What is my recourse HP ? | *** You need to always be sure that you're actually contacting the company, as Philo pointed out. You might want to recheck the phone number or however you got in touch. If it wasn't HP then stop your credit card payment. ** Once you get that straightened out, see this: https://thehackernews.com/2017/11/hp...etry-data.html HP has been pre-installing spyware, but it's a service that you should be able to disable. ** My main point was that I had paid new-computer prices for an obviously used one --- there were some 2 dozen unknown files on it! No pre-instaled software that we know of, nor found by the lady who fixed it. Our point is, you should be giving us the phone number, so we can Google it, and prove you were taken by scammers in India. And never contacted an actual HP support at all. This is an example of the varying support policies. Microsoft has some topics they handle for free, and some topics they don't (needs credit card). You *always* track down the support list they offer, before calling, to make sure you steer the person on the other end of the phone, to forward you to the correct group/service. For example, installing a Service Pack, had one year of free service (for its installation), after the Service Pack is release. By analogy, new releases of Windows 10, if they break your computer, should also be supported. Activation issues ("Not Genuine") messages should be supported too. For each of these companies, you have to track down the current policy, whatever it is. http://www.zdnet.com/article/apple-t...emove-malware/ If you could give us the phone number, I think it's pretty easy to guess where it ends up. Indian sweat shop. Even if they give a custom number to each caller, as people get scammed and report it in a public way, the phone numbers get logged... somewhere. When you're sitting in the Google search results, you want to at least make sure the domain is "hp.com" on the URL you're clicking. These flim-flam artists wouldn't be getting away with this stuff, if it was easy to figure out. A report of fraud to the credit card company, may result in a reversal of charges. A favorite trick, is when someone calls in, the "tech support" has them bring up the Event Viewer and show them "thousands of errors". When the stuff in Event Viewer is mostly the same on all computers. I probably have 10,000 entries in the Event Viewer myself. Some, I might casually look at, to try to correct them. For example, when a couple thousand of those were ATI video card driver messages, I went to the ATI/AMD site, got a CCC2 (Crimson) driver, installed it... and that was the end of a constant stream of driver messages. Did those driver messages hurt anything ? No. But I decided to fix it anyway. If you allow too many redundant messages to pile in there, it makes it harder to read the real error messages. That's why you fix stuff. How often do I visit the Event Viewer ? Only if I see an error message on the screen, and it looks out of the ordinary. And not a scam of course. If I visit a web site, and it pops up a message like that, and the message won't close, the message has no cancel... I open Task Manager and "kill" the browser. And the nect time the browser starts, I select "start new session", then find the "Clear History" feature, and clear all the caches. Now, I'm ready for the next (attempted) scam. ** Paul Didn't we just go through this a couple weeks ago? Rene |
#14
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HP Shipped Infected "new" computer!
On 13/12/2017 16:21, philo wrote:
Next time use a free utility such as Ccleaner or MalwareBytes What will CCleaner do for a pumpkin? Can you explain!!!!!!!!! -- With over 600 million devices now running Windows 10, customer satisfaction is higher than any previous version of windows. |
#15
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HP Shipped Infected "new" computer!
On 13/12/2017 10:03 PM, Mathedman wrote:
(This on an alleged "new" computer. For $179 she agreed to completely clean the computer. So, I paid $179 to rid a used (but sold as new) of malware. What is my recourse HP ? You don't need to pay at all. Just download Windows ISO from Micro$oft and do a clean install on the HP machine. Hardware drivers should be available at HP's website by looking for the model number. -- @~@ Remain silent! Drink, Blink, Stretch! Live long and prosper!! / v \ Simplicity is Beauty! /( _ )\ May the Force and farces be with you! ^ ^ (x86_64 Ubuntu 9.10) Linux 2.6.39.3 不借貸! 不詐騙! 不援交! 不打交! 不打劫! 不自殺! 請考慮綜援 (CSSA): http://www.swd.gov.hk/tc/index/site_...sub_addressesa |
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