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#46
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XP Pro FAX
Sharon F wrote:
On Tue, 30 Mar 2004 11:00:31 -0500, William B. Lurie wrote: http://bellsouthpwp.net/b/i/billurie/faxini.txt Okay, Sharon, where do we go from here? Well... I guess this is good news of a sort. Even though Fax isnt' entirely up and running yet, you've gone further with this than you did before. Where are you finding the blank fax entry in the start menu? When I installed it, the MS Fax items were the way the heck under Accessories somewhere. ************************************************** ****************88 Well, not that deep. I do StartAll ProgramsCommunicationsFAX just like it tells me to in your link (I think). I'd expect to click on FAX and have a full screen choices menu appear (It says so, I think). Instead, when I just point the pointer at FAX, the word Empty in parentheses appears at its left. If instead I right click on FAX, a Desktop window opens up, with one icon in it, reading desktop.ini, 1K, and when I open that, I get the text which I copied to my website and made available to you. I thought you'd be able to deduce what it meant. ************************************************** **************** What is that faxini.txt file? Is it a leftover from the other fax software you were trying? Looks like this is a text file, not an INI file. Open in Notepad to see what it says. I thought you could see it on my website. I named it faxini.ini to identify it. Here it is: [.ShellClassInfo] LocalizedResourceName=@%systemroot%\system32\fxsre s.dll,-118 [LocalizedFileNames] Send a ,-110 Fax Cover Page ,-112 Fax ,-114 Where to go next... Go over to the Printer and Fax folder and get the fax printer installed. Also, may want to refer to that other article at this point: HOW TO: Enable and Configure the Fax Service in Windows XP http://support.microsoft.com/default.aspx?scid=306550 Sorry, Sharon, I've tried everything in that article already. As for 'getting the FAX printer installed', I presume you mean some pseudo FAX printer that the Windows FAX software is going to tell me how to use. My own Lexmark is online. Please note that I tried to uninstall so that I could start over, now that (presumably) all the .dll files somehow became available, but all Add/Remove would do seems to be to repeat its installation. William B. Lurie |
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#47
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XP Pro FAX
On Tue, 30 Mar 2004 14:01:48 -0500, William B. Lurie wrote:
I thought you could see it on my website. I named it faxini.ini to identify it. Here it is: Duh! Sorry I missed that the file was posted on your web site. That looks like the missing start menu items for the Windows fax thing to me. Have you tried right clicking and selecting Install? (I could be wrong so may want to create a restore point before trying that) The fax printer is needed to "print" your fax into a document (cover page info, content, inserted image if there is one) that can be transmitted. It is used by MS Fax for normal operations. If you use the Fax options in any of the Office programs (most notably Word), printing the document you create to the fax printer will then hand the delivery of the document over to the fax program. I think it is supposed to be created by the install of MS Fax. That did not happen on my system and I had to add it manually. -- Sharon F MS-MVP ~ Windows XP Shell/User |
#48
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XP Pro FAX
Sharon F wrote:
On Tue, 30 Mar 2004 14:01:48 -0500, William B. Lurie wrote: I thought you could see it on my website. I named it faxini.ini to identify it. Here it is: Duh! Sorry I missed that the file was posted on your web site. That looks like the missing start menu items for the Windows fax thing to me. Have you tried right clicking and selecting Install? (I could be wrong so may want to create a restore point before trying that) When I right click, I see no Install option. The choices are Open (I told you about that), Explore (gives me a hierarchy like Windows Explorer), Delete, Rename, Sort by name, Properties. The fax printer is needed to "print" your fax into a document (cover page info, content, inserted image if there is one) that can be transmitted. It is used by MS Fax for normal operations. Yes, I've heard about that nuance, but we're obviously not there yet. If you use the Fax options in any of the Office programs (most notably Word), printing the document you create to the fax printer will then hand the delivery of the document over to the fax program. Yes, I've heard about that, too, and I'd be willing to go via Office if that's what it takes to transmit. But we aren't there yet either. I think it is supposed to be created by the install of MS Fax. That did not happen on my system and I had to add it manually. So now I've tried just about everything (except the "install" that I don't see), and so I think it's time to try Uninstall and Install again (or do you have some further ideas?). But The Add/Remove doesn't remove everything, unless what I did WAS the "remove" and all I have to do is start Add/Remove again. What's your thinking? -- William B. Lurie |
#49
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XP Pro FAX
On Tue, 30 Mar 2004 15:18:10 -0500, William B. Lurie wrote:
So now I've tried just about everything (except the "install" that I don't see), and so I think it's time to try Uninstall and Install again (or do you have some further ideas?). But The Add/Remove doesn't remove everything, unless what I did WAS the "remove" and all I have to do is start Add/Remove again. What's your thinking? Add/Remove sounds good to me. Also... it's not supposed to be necessary with XP but I think that a good old fashioned restart after installing a component (especially one that interacts with hardware) can be a worthwhile effort. -- Sharon F MS-MVP ~ Windows XP Shell/User |
#50
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XP Pro FAX
Sharon F wrote:
On Tue, 30 Mar 2004 15:18:10 -0500, William B. Lurie wrote: So now I've tried just about everything (except the "install" that I don't see), and so I think it's time to try Uninstall and Install again (or do you have some further ideas?). But The Add/Remove doesn't remove everything, unless what I did WAS the "remove" and all I have to do is start Add/Remove again. What's your thinking? Add/Remove sounds good to me. Also... it's not supposed to be necessary with XP but I think that a good old fashioned restart after installing a component (especially one that interacts with hardware) can be a worthwhile effort. Nope, no different. I've shut down and booted up. Three times. I've re-installed, from Add/Remove etcetera in the approved way, 3 times, always clean now with no halts or error windows. It apparently now has access to all the files it needs. Yet the (empty) next to FAX, where some Console should come up, remains. I can't install, and I can't uninstall. If you have no further advice, I guess I either have to drop it again, or refer it to the Mictosoft Online Tech Support. What do you think? -- William B. Lurie |
#51
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XP Pro FAX
On Tue, 30 Mar 2004 19:24:03 -0500, William B. Lurie wrote:
Sharon F wrote: On Tue, 30 Mar 2004 15:18:10 -0500, William B. Lurie wrote: So now I've tried just about everything (except the "install" that I don't see), and so I think it's time to try Uninstall and Install again (or do you have some further ideas?). But The Add/Remove doesn't remove everything, unless what I did WAS the "remove" and all I have to do is start Add/Remove again. What's your thinking? Add/Remove sounds good to me. Also... it's not supposed to be necessary with XP but I think that a good old fashioned restart after installing a component (especially one that interacts with hardware) can be a worthwhile effort. Nope, no different. I've shut down and booted up. Three times. I've re-installed, from Add/Remove etcetera in the approved way, 3 times, always clean now with no halts or error windows. It apparently now has access to all the files it needs. Yet the (empty) next to FAX, where some Console should come up, remains. I can't install, and I can't uninstall. If you have no further advice, I guess I either have to drop it again, or refer it to the Mictosoft Online Tech Support. What do you think? Bill, big stretch here but want to make sure we've covered all bases. Look in your start menu again. The fax console should show up in Start Programs Accessories Communications. (Earlier you said you were seeing fax right under Programs and that is not where XP puts its fax console.) Has a fax printer appeared in your Printer and Fax folder yet? If no, display the task pane in that window and use the "setup fax" option. If not available, try adding a printer. Tell XP you will select the printer and select Fax Printer. Am assuming that you have all services at their default settings. If you have disabled any of these, go back and enable them. What about drivers for your fax/modem? Have you checked the manufacturer's site for updates? *Is* the modem recognized as a fax modem in Device Manager? HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP http://support.microsoft.com/default...;en-us;Q321639 An FAQ with some mention/discussion of installation problems: http://faq.outlookmvps.org/archives/..._services.html -- Sharon F MS-MVP ~ Windows XP Shell/User |
#52
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XP Pro FAX
Sharon F wrote:
On Tue, 30 Mar 2004 19:24:03 -0500, William B. Lurie wrote: Sharon F wrote: On Tue, 30 Mar 2004 15:18:10 -0500, William B. Lurie wrote: So now I've tried just about everything (except the "install" that I don't see), and so I think it's time to try Uninstall and Install again (or do you have some further ideas?). But The Add/Remove doesn't remove everything, unless what I did WAS the "remove" and all I have to do is start Add/Remove again. What's your thinking? Add/Remove sounds good to me. Also... it's not supposed to be necessary with XP but I think that a good old fashioned restart after installing a component (especially one that interacts with hardware) can be a worthwhile effort. Nope, no different. I've shut down and booted up. Three times. I've re-installed, from Add/Remove etcetera in the approved way, 3 times, always clean now with no halts or error windows. It apparently now has access to all the files it needs. Yet the (empty) next to FAX, where some Console should come up, remains. I can't install, and I can't uninstall. If you have no further advice, I guess I either have to drop it again, or refer it to the Mictosoft Online Tech Support. What do you think? Bill, big stretch here but want to make sure we've covered all bases. Look in your start menu again. The fax console should show up in Start Programs Accessories Communications. (Earlier you said you were seeing fax right under Programs and that is not where XP puts its fax console.) ************************************************** ************************ Maybe I didn't make it clear enough. StartAll ProgramsAccessoriesCommunications leads me to a drop down menu with six choices. (I don't recall saying Fax under Programs). Fax, HyperTerminal, Network, etcetera. Pointing at FAX or clicking on it gives nothing. Pointing at Fax, it reads "Fax(empty)". No console. This tells me the installation isn't complete, which may be why it also will not UNinstall. ************************************************** ******************* Has a fax printer appeared in your Printer and Fax folder yet? If no, display the task pane in that window and use the "setup fax" option. If not available, try adding a printer. Tell XP you will select the printer and select Fax Printer. ************************************************** ******************** In that folder I have 4 icons...Add Printer, Fax via eFax (0 ready), HotFax (0 ready), Lexmark (0 ready and checked as the live one), and I don't know what you mean by 'a fax printer', or how to display the task pane, or a 'setup fax' option. I clicked on Add a printer, and didn't see an option where I could select anything. ************************************************** *********************** Am assuming that you have all services at their default settings. If you have disabled any of these, go back and enable them. I have to make that same assumption, because I don't know where to go back to, to check them and enable them. What about drivers for your fax/modem? Have you checked the manufacturer's site for updates? *Is* the modem recognized as a fax modem in Device Manager? Gosh, I've been composing and sending FAXes via SmithMicro HotFax on every Windows for years, including this XP which came with S3 modem and its drivers. Device Manager must know it's there and alive and well. HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP http://support.microsoft.com/default...;en-us;Q321639 An FAQ with some mention/discussion of installation problems: http://faq.outlookmvps.org/archives/..._services.html Okay, Sharon, I will read those links and print them out, but I think a basic problem is indicated by the fact that I can't uninstall whatever XP Fax is there now, so that I can start over. Add/Remove Programs has always been a little ambiguous about that, as I've used it. Right now, I feel it's stuck in limbo, halfway between the Pearly Gates and the River Styx, and I can't nudge it in either direction. |
#53
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XP Pro FAX
Bill,
Instead of lauching the shortcut, can you find the executable and directly launch it? On my machine (from Start Menu) Fax Console: %SystemRoot%\System32\FxsClnt.exe /new Send a Fax: %SystemRoot%\System32\FxsSend.exe Fax Coverpage Editor: %SystemRoot%\System32\FxsCover.exe Maybe you've already done this ... the thread is so long I can't make heads or tails of it anymore. Sorry. Hope this is useful to you. Let us know. rms William B. Lurie wrote: Sharon F wrote: On Tue, 30 Mar 2004 19:24:03 -0500, William B. Lurie wrote: Sharon F wrote: On Tue, 30 Mar 2004 15:18:10 -0500, William B. Lurie wrote: So now I've tried just about everything (except the "install" that I don't see), and so I think it's time to try Uninstall and Install again (or do you have some further ideas?). But The Add/Remove doesn't remove everything, unless what I did WAS the "remove" and all I have to do is start Add/Remove again. What's your thinking? Add/Remove sounds good to me. Also... it's not supposed to be necessary with XP but I think that a good old fashioned restart after installing a component (especially one that interacts with hardware) can be a worthwhile effort. Nope, no different. I've shut down and booted up. Three times. I've re-installed, from Add/Remove etcetera in the approved way, 3 times, always clean now with no halts or error windows. It apparently now has access to all the files it needs. Yet the (empty) next to FAX, where some Console should come up, remains. I can't install, and I can't uninstall. If you have no further advice, I guess I either have to drop it again, or refer it to the Mictosoft Online Tech Support. What do you think? Bill, big stretch here but want to make sure we've covered all bases. Look in your start menu again. The fax console should show up in Start Programs Accessories Communications. (Earlier you said you were seeing fax right under Programs and that is not where XP puts its fax console.) ************************************************** ************************ Maybe I didn't make it clear enough. StartAll ProgramsAccessoriesCommunications leads me to a drop down menu with six choices. (I don't recall saying Fax under Programs). Fax, HyperTerminal, Network, etcetera. Pointing at FAX or clicking on it gives nothing. Pointing at Fax, it reads "Fax(empty)". No console. This tells me the installation isn't complete, which may be why it also will not UNinstall. ************************************************** ******************* Has a fax printer appeared in your Printer and Fax folder yet? If no, display the task pane in that window and use the "setup fax" option. If not available, try adding a printer. Tell XP you will select the printer and select Fax Printer. ************************************************** ******************** In that folder I have 4 icons...Add Printer, Fax via eFax (0 ready), HotFax (0 ready), Lexmark (0 ready and checked as the live one), and I don't know what you mean by 'a fax printer', or how to display the task pane, or a 'setup fax' option. I clicked on Add a printer, and didn't see an option where I could select anything. ************************************************** *********************** Am assuming that you have all services at their default settings. If you have disabled any of these, go back and enable them. I have to make that same assumption, because I don't know where to go back to, to check them and enable them. What about drivers for your fax/modem? Have you checked the manufacturer's site for updates? *Is* the modem recognized as a fax modem in Device Manager? Gosh, I've been composing and sending FAXes via SmithMicro HotFax on every Windows for years, including this XP which came with S3 modem and its drivers. Device Manager must know it's there and alive and well. HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP http://support.microsoft.com/default...;en-us;Q321639 An FAQ with some mention/discussion of installation problems: http://faq.outlookmvps.org/archives/..._services.html Okay, Sharon, I will read those links and print them out, but I think a basic problem is indicated by the fact that I can't uninstall whatever XP Fax is there now, so that I can start over. Add/Remove Programs has always been a little ambiguous about that, as I've used it. Right now, I feel it's stuck in limbo, halfway between the Pearly Gates and the River Styx, and I can't nudge it in either direction. |
#54
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XP Pro FAX
Thank you, Rob. I'm as sorry about the long thread as
you are. But the problem and suggested attacks on it just keep advancing and lengthening. I launched C:\windows\system32\Fxsclnt.exe /new and it did indeed give me a Fax Console. Want me to make a shortcut out of it and go on from there, so I can start up that way? I'm game, but then what? /WBL/ Rob Schneider wrote: Bill, Instead of lauching the shortcut, can you find the executable and directly launch it? On my machine (from Start Menu) Fax Console: %SystemRoot%\System32\FxsClnt.exe /new Send a Fax: %SystemRoot%\System32\FxsSend.exe Fax Coverpage Editor: %SystemRoot%\System32\FxsCover.exe Maybe you've already done this ... the thread is so long I can't make heads or tails of it anymore. Sorry. Hope this is useful to you. Let us know. rms William B. Lurie wrote: Sharon F wrote: On Tue, 30 Mar 2004 19:24:03 -0500, William B. Lurie wrote: Sharon F wrote: On Tue, 30 Mar 2004 15:18:10 -0500, William B. Lurie wrote: So now I've tried just about everything (except the "install" that I don't see), and so I think it's time to try Uninstall and Install again (or do you have some further ideas?). But The Add/Remove doesn't remove everything, unless what I did WAS the "remove" and all I have to do is start Add/Remove again. What's your thinking? Add/Remove sounds good to me. Also... it's not supposed to be necessary with XP but I think that a good old fashioned restart after installing a component (especially one that interacts with hardware) can be a worthwhile effort. Nope, no different. I've shut down and booted up. Three times. I've re-installed, from Add/Remove etcetera in the approved way, 3 times, always clean now with no halts or error windows. It apparently now has access to all the files it needs. Yet the (empty) next to FAX, where some Console should come up, remains. I can't install, and I can't uninstall. If you have no further advice, I guess I either have to drop it again, or refer it to the Mictosoft Online Tech Support. What do you think? Bill, big stretch here but want to make sure we've covered all bases. Look in your start menu again. The fax console should show up in Start Programs Accessories Communications. (Earlier you said you were seeing fax right under Programs and that is not where XP puts its fax console.) ************************************************** ************************ Maybe I didn't make it clear enough. StartAll ProgramsAccessoriesCommunications leads me to a drop down menu with six choices. (I don't recall saying Fax under Programs). Fax, HyperTerminal, Network, etcetera. Pointing at FAX or clicking on it gives nothing. Pointing at Fax, it reads "Fax(empty)". No console. This tells me the installation isn't complete, which may be why it also will not UNinstall. ************************************************** ******************* Has a fax printer appeared in your Printer and Fax folder yet? If no, display the task pane in that window and use the "setup fax" option. If not available, try adding a printer. Tell XP you will select the printer and select Fax Printer. ************************************************** ******************** In that folder I have 4 icons...Add Printer, Fax via eFax (0 ready), HotFax (0 ready), Lexmark (0 ready and checked as the live one), and I don't know what you mean by 'a fax printer', or how to display the task pane, or a 'setup fax' option. I clicked on Add a printer, and didn't see an option where I could select anything. ************************************************** *********************** Am assuming that you have all services at their default settings. If you have disabled any of these, go back and enable them. I have to make that same assumption, because I don't know where to go back to, to check them and enable them. What about drivers for your fax/modem? Have you checked the manufacturer's site for updates? *Is* the modem recognized as a fax modem in Device Manager? Gosh, I've been composing and sending FAXes via SmithMicro HotFax on every Windows for years, including this XP which came with S3 modem and its drivers. Device Manager must know it's there and alive and well. HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP http://support.microsoft.com/default...;en-us;Q321639 An FAQ with some mention/discussion of installation problems: http://faq.outlookmvps.org/archives/..._services.html Okay, Sharon, I will read those links and print them out, but I think a basic problem is indicated by the fact that I can't uninstall whatever XP Fax is there now, so that I can start over. Add/Remove Programs has always been a little ambiguous about that, as I've used it. Right now, I feel it's stuck in limbo, halfway between the Pearly Gates and the River Styx, and I can't nudge it in either direction. -- William B. Lurie |
#55
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XP Pro FAX
Just right click on the exe file and select shortcut.
"William B. Lurie" wrote in message ... | Thank you, Rob. I'm as sorry about the long thread as | you are. But the problem and suggested attacks on it | just keep advancing and lengthening. | | I launched C:\windows\system32\Fxsclnt.exe /new | and it did indeed give me a Fax Console. Want me to make | a shortcut out of it and go on from there, so I can | start up that way? I'm game, but then what? | /WBL/ | | Rob Schneider wrote: | Bill, | | Instead of lauching the shortcut, can you find the executable and | directly launch it? | | On my machine (from Start Menu) | Fax Console: %SystemRoot%\System32\FxsClnt.exe /new | Send a Fax: %SystemRoot%\System32\FxsSend.exe | Fax Coverpage Editor: %SystemRoot%\System32\FxsCover.exe | | Maybe you've already done this ... the thread is so long I can't make | heads or tails of it anymore. Sorry. | | Hope this is useful to you. Let us know. | | rms | | | | | William B. Lurie wrote: | | Sharon F wrote: | | On Tue, 30 Mar 2004 19:24:03 -0500, William B. Lurie wrote: | | | Sharon F wrote: | | On Tue, 30 Mar 2004 15:18:10 -0500, William B. Lurie wrote: | | | | So now I've tried just about everything (except the "install" that I | don't see), and so I think it's time to try Uninstall and Install | again (or do you have some further ideas?). But The Add/Remove | doesn't | remove everything, unless what I did WAS the "remove" and all I have | to do is start Add/Remove again. What's your thinking? | | | | | Add/Remove sounds good to me. Also... it's not supposed to be | necessary | with XP but I think that a good old fashioned restart after | installing a | component (especially one that interacts with hardware) can be a | worthwhile | effort. | | | | Nope, no different. I've shut down and booted up. Three times. | I've re-installed, from Add/Remove etcetera in the approved way, | 3 times, always clean now with no halts or error windows. It | apparently now has access to all the files it needs. Yet the | (empty) next to FAX, where some Console should come up, | remains. I can't install, and I can't uninstall. If you have no | further advice, I guess I either have to drop it again, or | refer it to the Mictosoft Online Tech Support. What do you | think? | | | | | Bill, big stretch here but want to make sure we've covered all bases. | Look | in your start menu again. The fax console should show up in Start | Programs Accessories Communications. (Earlier you said you were seeing | fax right under Programs and that is not where XP puts its fax console.) | | | ************************************************** ********** ************** | | Maybe I didn't make it clear enough. StartAll | ProgramsAccessoriesCommunications leads me to a drop down menu with | six choices. (I don't recall saying Fax under Programs). Fax, | HyperTerminal, Network, etcetera. Pointing at FAX or clicking on | it gives nothing. Pointing at Fax, it reads "Fax(empty)". No console. | This tells me the installation isn't complete, which may be why it | also will not UNinstall. | ************************************************** ********** ********* | | Has a fax printer appeared in your Printer and Fax folder yet? If no, | display the task pane in that window and use the "setup fax" option. | If not | available, try adding a printer. Tell XP you will select the printer and | select Fax Printer. | | | ************************************************** ********** ********** | In that folder I have 4 icons...Add Printer, Fax via eFax (0 ready), | HotFax (0 ready), Lexmark (0 ready and checked as the live one), and I | don't know what you mean by 'a fax printer', or how to display the | task pane, or a 'setup fax' option. I clicked on Add a printer, and | didn't see an option where I could select anything. | ************************************************** ********** ************* | | Am assuming that you have all services at their default settings. If you | have disabled any of these, go back and enable them. | | | I have to make that same assumption, because I don't know where to go | back to, to check them and enable them. | | What about drivers for your fax/modem? Have you checked the | manufacturer's | site for updates? *Is* the modem recognized as a fax modem in Device | Manager? | | | | Gosh, I've been composing and sending FAXes via SmithMicro HotFax on | every Windows for years, including this XP which came with S3 modem | and its drivers. Device Manager must know it's there and alive and well. | | | HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP | http://support.microsoft.com/default...;en-us;Q321639 | | An FAQ with some mention/discussion of installation problems: | http://faq.outlookmvps.org/archives/..._services.html | | Okay, Sharon, I will read those links and print them out, but | I think a basic problem is indicated by the fact that I can't | uninstall whatever XP Fax is there now, so that I can start over. | Add/Remove Programs has always been a little ambiguous about that, | as I've used it. Right now, I feel it's stuck in limbo, halfway | between the Pearly Gates and the River Styx, and I can't nudge it | in either direction. | | | -- | William B. Lurie |
#56
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XP Pro FAX
And then put that shortcut wherever you want (desktop, in a menu, etc.).
Also run it and see if you can send a fax. Also "print" a fax from an application. Hopefully you will have seen a new "printer" called fax. Hope this is useful to you. Let us know. rms |
#57
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XP Pro FAX
Rob Schneider wrote:
And then put that shortcut wherever you want (desktop, in a menu, etc.). Also run it and see if you can send a fax. Also "print" a fax from an application. Hopefully you will have seen a new "printer" called fax. Hope this is useful to you. Let us know. rms Sorry, Rob. So far, I'm able to execute the file that puts the Console on my screen..... and have not found anything that it leads me to. I'll 'speriment some more later today. Bill |
#58
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XP Pro FAX
Do not understand. YOu are able to execute, but are you saying nothing
happens? What is the "lead me to" referring to? Hope this is useful to you. Let us know. rms William B. Lurie wrote: Rob Schneider wrote: And then put that shortcut wherever you want (desktop, in a menu, etc.). Also run it and see if you can send a fax. Also "print" a fax from an application. Hopefully you will have seen a new "printer" called fax. Hope this is useful to you. Let us know. rms Sorry, Rob. So far, I'm able to execute the file that puts the Console on my screen..... and have not found anything that it leads me to. I'll 'speriment some more later today. Bill |
#59
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XP Pro FAX
William B. Lurie wrote:
Sharon F wrote: On Tue, 30 Mar 2004 19:24:03 -0500, William B. Lurie wrote: Sharon F wrote: On Tue, 30 Mar 2004 15:18:10 -0500, William B. Lurie wrote: So now I've tried just about everything (except the "install" that I don't see), and so I think it's time to try Uninstall and Install again (or do you have some further ideas?). But The Add/Remove doesn't remove everything, unless what I did WAS the "remove" and all I have to do is start Add/Remove again. What's your thinking? Add/Remove sounds good to me. Also... it's not supposed to be necessary with XP but I think that a good old fashioned restart after installing a component (especially one that interacts with hardware) can be a worthwhile effort. Nope, no different. I've shut down and booted up. Three times. I've re-installed, from Add/Remove etcetera in the approved way, 3 times, always clean now with no halts or error windows. It apparently now has access to all the files it needs. Yet the (empty) next to FAX, where some Console should come up, remains. I can't install, and I can't uninstall. If you have no further advice, I guess I either have to drop it again, or refer it to the Mictosoft Online Tech Support. What do you think? Bill, big stretch here but want to make sure we've covered all bases. Look in your start menu again. The fax console should show up in Start Programs Accessories Communications. (Earlier you said you were seeing fax right under Programs and that is not where XP puts its fax console.) ************************************************** ************************ Maybe I didn't make it clear enough. StartAll ProgramsAccessoriesCommunications leads me to a drop down menu with six choices. (I don't recall saying Fax under Programs). Fax, HyperTerminal, Network, etcetera. Pointing at FAX or clicking on it gives nothing. Pointing at Fax, it reads "Fax(empty)". No console. This tells me the installation isn't complete, which may be why it also will not UNinstall. ************************************************** ******************* Has a fax printer appeared in your Printer and Fax folder yet? If no, display the task pane in that window and use the "setup fax" option. If not available, try adding a printer. Tell XP you will select the printer and select Fax Printer. ************************************************** ******************** In that folder I have 4 icons...Add Printer, Fax via eFax (0 ready), HotFax (0 ready), Lexmark (0 ready and checked as the live one), and I don't know what you mean by 'a fax printer', or how to display the task pane, or a 'setup fax' option. I clicked on Add a printer, and didn't see an option where I could select anything. ************************************************** *********************** Am assuming that you have all services at their default settings. If you have disabled any of these, go back and enable them. I have to make that same assumption, because I don't know where to go back to, to check them and enable them. What about drivers for your fax/modem? Have you checked the manufacturer's site for updates? *Is* the modem recognized as a fax modem in Device Manager? Gosh, I've been composing and sending FAXes via SmithMicro HotFax on every Windows for years, including this XP which came with S3 modem and its drivers. Device Manager must know it's there and alive and well. HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP http://support.microsoft.com/default...;en-us;Q321639 An FAQ with some mention/discussion of installation problems: http://faq.outlookmvps.org/archives/..._services.html Okay, Sharon, I will read those links and print them out, but I think a basic problem is indicated by the fact that I can't uninstall whatever XP Fax is there now, so that I can start over. Add/Remove Programs has always been a little ambiguous about that, as I've used it. Right now, I feel it's stuck in limbo, halfway between the Pearly Gates and the River Styx, and I can't nudge it in either direction. Another question, Sharon: Above you told me........ Has a fax printer appeared in your Printer and Fax folder yet? If no, display the task pane in that window and use the "setup fax" option. If not available, try adding a printer. Tell XP you will select the printer and select Fax Printer. -- But when I try to Control PanelPrinters&FaxAdd Printer I find no way to tell XP that I'll select a Printer (it asks me for Ports)...... |
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XP Pro FAX
When I execute the Fxsclnt file, I get the Fax console.
It says on the left, FAX and below, Incoming, Inbox, etcetera. Across the bottom, it says "No FAX Printer installed". Across top, the toolbar gives choices: File, all greyed out except Import and Exit.....Edit, all greyed. Tools...... Configure Fax gives error windoqw, "Connection to Fax Server cannot be made". Fax Monitor option says "Ready to Receive Faxes". That's the only optimistic thing I see. Apparently, eventually, when I've been able to compose a fax, I'll have to direct it to a pseudo printer which send it to the modem and line. I haven't been able to "install the FAX printer". WBL Rob Schneider wrote: Do not understand. YOu are able to execute, but are you saying nothing happens? What is the "lead me to" referring to? Hope this is useful to you. Let us know. rms William B. Lurie wrote: Rob Schneider wrote: And then put that shortcut wherever you want (desktop, in a menu, etc.). Also run it and see if you can send a fax. Also "print" a fax from an application. Hopefully you will have seen a new "printer" called fax. Hope this is useful to you. Let us know. rms Sorry, Rob. So far, I'm able to execute the file that puts the Console on my screen..... and have not found anything that it leads me to. I'll 'speriment some more later today. Bill -- William B. Lurie |
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