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#1
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Black screen after login
After login in Windows 8.1 (entering user and password) a friend of mine
gets a black screen. I think that a repair can help. 1) can a repair be done without the W8.1 DVD, and if yes : how? 2) if she needs a W8.1 DVD : is the language important? The W8.1 is a "dutch" version. Could an english dvd be used? Thanks for an answer! -- Carpe Diem "Make things as simple as possible, but not simpler" (Albert Einstein). |
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#2
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Black screen after login
Carpe Diem schreef op 23/08/2015 om 13:09:
After login in Windows 8.1 (entering user and password) a friend of mine gets a black screen. I think that a repair can help. 1) can a repair be done without the W8.1 DVD, and if yes : how? 2) if she needs a W8.1 DVD : is the language important? The W8.1 is a "dutch" version. Could an english dvd be used? Thanks for an answer! Google only told me of similar problems after an upgrade from W8 tot W8.1 and this was not the case here! -- Carpe Diem "Make things as simple as possible, but not simpler" (Albert Einstein). |
#3
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Black screen after login
Carpe Diem wrote:
Carpe Diem schreef op 23/08/2015 om 13:09: After login in Windows 8.1 (entering user and password) a friend of mine gets a black screen. I think that a repair can help. 1) can a repair be done without the W8.1 DVD, and if yes : how? 2) if she needs a W8.1 DVD : is the language important? The W8.1 is a "dutch" version. Could an english dvd be used? Thanks for an answer! Google only told me of similar problems after an upgrade from W8 tot W8.1 and this was not the case here! You can download a Win8.1 DVD if you need it. http://www.howtogeek.com/186775/how-...media-legally/ It's just MediaCreationTool.exe , same as Win10 I would guess. http://windows.microsoft.com/en-us/w...-refresh-media There are lots of reasons for a black screen. The thread here almost suggests a graphics driver from Microsoft was installed, and that affected screen operation when the OS starts using the driver (after boot finishes). http://answers.microsoft.com/en-us/w...7b2588a?auth=1 Maybe it would take tracking down a driver update from the laptop manufacturer site, (somehow) getting into Safe Mode, and installing that driver ? I think the selection of "low resolution driver", is the usage of the VESA fallback driver, possibly. And any time I work on a problem like this, I take a backup first. For a laptop, I remove the two screws in the bottom, pull the SATA drive and image it on my "technician" computer. That's the computer with a bunch of SATA cables lying on the table :-) If I screw up and make things worse, then I can undo what I've done by doing a restore. Paul |
#4
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Black screen after login
Paul schreef op 23/08/2015 om 17:10:
Carpe Diem wrote: Carpe Diem schreef op 23/08/2015 om 13:09: After login in Windows 8.1 (entering user and password) a friend of mine gets a black screen. I think that a repair can help. 1) can a repair be done without the W8.1 DVD, and if yes : how? 2) if she needs a W8.1 DVD : is the language important? The W8.1 is a "dutch" version. Could an english dvd be used? Thanks for an answer! Google only told me of similar problems after an upgrade from W8 tot W8.1 and this was not the case here! You can download a Win8.1 DVD if you need it. http://www.howtogeek.com/186775/how-...media-legally/ It's just MediaCreationTool.exe , same as Win10 I would guess. http://windows.microsoft.com/en-us/w...-refresh-media Thank you Paul. Suppose a repair does not work : how can a system restore to a previous restore point be done when W8.1 doesn't start? -- Carpe Diem "Make things as simple as possible, but not simpler" (Albert Einstein). |
#5
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Black screen after login
Carpe Diem wrote:
Paul schreef op 23/08/2015 om 17:10: Carpe Diem wrote: Carpe Diem schreef op 23/08/2015 om 13:09: After login in Windows 8.1 (entering user and password) a friend of mine gets a black screen. I think that a repair can help. 1) can a repair be done without the W8.1 DVD, and if yes : how? 2) if she needs a W8.1 DVD : is the language important? The W8.1 is a "dutch" version. Could an english dvd be used? Thanks for an answer! Google only told me of similar problems after an upgrade from W8 tot W8.1 and this was not the case here! You can download a Win8.1 DVD if you need it. http://www.howtogeek.com/186775/how-...media-legally/ It's just MediaCreationTool.exe , same as Win10 I would guess. http://windows.microsoft.com/en-us/w...-refresh-media Thank you Paul. Suppose a repair does not work : how can a system restore to a previous restore point be done when W8.1 doesn't start? I was referring to "Backup and Restore" using tools such as Macrium Reflect Free or similar. You could actually back up a broken OS, by booting the Macrium Boot CD, but then you'd still need a second drive to hold the .mrimg file. Later, you would restore the laptop drive from the .mrimg. And that can be done from the Macrium Boot CD entirely. Same approach would work with Acronis if you owned a copy. What's harder to back up, is a disk with disk errors in it. That requires special techniques. If there are bad blocks, ddrescue is one tool for the job. Acronis also claims to support such an option (sector by sector disk copy, able to handle disk errors), but I've never received any feedback that someone tried it and it worked. Paul |
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