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Adobe CC update fails with permissions error



 
 
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  #1  
Old June 16th 19, 11:31 PM posted to alt.comp.os.windows-10
Jason
external usenet poster
 
Posts: 144
Default Adobe CC update fails with permissions error

The Adobe Creative Cloud program cannot be updated. It
seems to be a problem with permission settings. There are
two errors and a warning:

FATAL: Error (Code = 184) executing in command
'MoveFileCommand' for package:
'CoreSyncExtensionInstaller', version:4.2.0.25

FATAL: Error occurred in install of package (Name:
CoreSyncExtensionInstaller Version: 4.2.0.25). Error code:
'184'

WARN: Unable to move file at "C:\adobeTemp\ETR84D9.tmp\7
\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files
(x86)\Common Files\Adobe\CoreSyncExtension
\CoreSync_x64.dll" Error 32 The process cannot access the
file because it is being used by another process.. Try
setting correct permissions to the specified file/folder
or parent folder, so that admin has rights to modify it.

Error 184 - from Adobe doc:
184, C184 File locked by another process
Restart the system and try the installation again.

(restarting doesn't help, btw)

I have one other app that fails on update and I'm quite
sure it's encountering the same sort of permissions issue.

Is there a list of permission settings for Windows
directories somewhere? I read about ICACLS but am afraid
to try anything for fear of really making a mess. Is there
a master file somewhere containing default permission
settings for Windows directories/files?

Adobe support has logged onto the failing machine and they
gave up.



Ads
  #2  
Old June 17th 19, 02:24 AM posted to alt.comp.os.windows-10
VanguardLH[_2_]
external usenet poster
 
Posts: 10,881
Default Adobe CC update fails with permissions error

Jason wrote:

The Adobe Creative Cloud program cannot be updated. It
seems to be a problem with permission settings. There are
two errors and a warning:

FATAL: Error (Code = 184) executing in command
'MoveFileCommand' for package:
'CoreSyncExtensionInstaller', version:4.2.0.25

FATAL: Error occurred in install of package (Name:
CoreSyncExtensionInstaller Version: 4.2.0.25). Error code:
'184'

WARN: Unable to move file at "C:\adobeTemp\ETR84D9.tmp\7
\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files
(x86)\Common Files\Adobe\CoreSyncExtension
\CoreSync_x64.dll" Error 32 The process cannot access the
file because it is being used by another process.. Try
setting correct permissions to the specified file/folder
or parent folder, so that admin has rights to modify it.

Error 184 - from Adobe doc:
184, C184 File locked by another process
Restart the system and try the installation again.

(restarting doesn't help, btw)

I have one other app that fails on update and I'm quite
sure it's encountering the same sort of permissions issue.

Is there a list of permission settings for Windows
directories somewhere? I read about ICACLS but am afraid
to try anything for fear of really making a mess. Is there
a master file somewhere containing default permission
settings for Windows directories/files?

Adobe support has logged onto the failing machine and they
gave up.


"being used by another process"

You need to make sure *everything* about that product is NOT running
when you attempt to update it. That's why some programs that cannot
unload during an install have to do a reboot, the the locked files are
not yet locked when Windows starts and can be replaced at that time.
Besides the program or UI (what you see), check if it runs a service or
loads a startup program for itself. Does it have a tray icon? A
process can open a file handle that locks the file, so you have to exit
or terminate the process to kill the handle and unlock the file.

Even though it is old, I still use Unlocker on Windows 10. When there
is a problem with deleting (which a move will do) or renaming a file, I
can use Unlocker to see what has a handle on that file. Unlocker often
identifies the handle owner and can also kill the file open. Another
useful tool is SysInternals' handle viewer (handle.exe), a console-mode
program. To see how to use it, run "handle /?" in a command shell.

In Windows itself, you can use the Resource Monitor (resmon.exe). Open
the CPU tab and under the Associated Handles enter the name of the file
(wildcards are accepted). "*" will list all open file handles.
  #3  
Old June 17th 19, 02:25 AM posted to alt.comp.os.windows-10
VanguardLH[_2_]
external usenet poster
 
Posts: 10,881
Default Adobe CC update fails with permissions error

VanguardLH wrote:

Jason wrote:

The Adobe Creative Cloud program cannot be updated. It
seems to be a problem with permission settings. There are
two errors and a warning:

FATAL: Error (Code = 184) executing in command
'MoveFileCommand' for package:
'CoreSyncExtensionInstaller', version:4.2.0.25

FATAL: Error occurred in install of package (Name:
CoreSyncExtensionInstaller Version: 4.2.0.25). Error code:
'184'

WARN: Unable to move file at "C:\adobeTemp\ETR84D9.tmp\7
\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files
(x86)\Common Files\Adobe\CoreSyncExtension
\CoreSync_x64.dll" Error 32 The process cannot access the
file because it is being used by another process.. Try
setting correct permissions to the specified file/folder
or parent folder, so that admin has rights to modify it.

Error 184 - from Adobe doc:
184, C184 File locked by another process
Restart the system and try the installation again.

(restarting doesn't help, btw)

I have one other app that fails on update and I'm quite
sure it's encountering the same sort of permissions issue.

Is there a list of permission settings for Windows
directories somewhere? I read about ICACLS but am afraid
to try anything for fear of really making a mess. Is there
a master file somewhere containing default permission
settings for Windows directories/files?

Adobe support has logged onto the failing machine and they
gave up.


"being used by another process"

You need to make sure *everything* about that product is NOT running
when you attempt to update it. That's why some programs that cannot
unload during an install have to do a reboot, the the locked files are
not yet locked when Windows starts and can be replaced at that time.
Besides the program or UI (what you see), check if it runs a service or
loads a startup program for itself. Does it have a tray icon? A
process can open a file handle that locks the file, so you have to exit
or terminate the process to kill the handle and unlock the file.

Even though it is old, I still use Unlocker on Windows 10. When there
is a problem with deleting (which a move will do) or renaming a file, I
can use Unlocker to see what has a handle on that file. Unlocker often
identifies the handle owner and can also kill the file open. Another
useful tool is SysInternals' handle viewer (handle.exe), a console-mode
program. To see how to use it, run "handle /?" in a command shell.

In Windows itself, you can use the Resource Monitor (resmon.exe). Open
the CPU tab and under the Associated Handles enter the name of the file
(wildcards are accepted). "*" will list all open file handles.


Oh, I forgot to mention: When installing a program, are you logged into
a Windows account that had administrator privileges?
  #4  
Old June 17th 19, 04:21 AM posted to alt.comp.os.windows-10
Jason
external usenet poster
 
Posts: 242
Default Adobe CC update fails with permissions error

In article , says...
Oh, I forgot to mention: When installing a program, are you logged into
a Windows account that had administrator privileges?

Yes.

  #5  
Old June 17th 19, 04:23 AM posted to alt.comp.os.windows-10
Jason
external usenet poster
 
Posts: 242
Default Adobe CC update fails with permissions error

In article , says...

You need to make sure *everything* about that product is NOT running
when you attempt to update it. That's why some programs that cannot
unload during an install have to do a reboot, the the locked files are
not yet locked when Windows starts and can be replaced at that time.
Besides the program or UI (what you see), check if it runs a service or
loads a startup program for itself. Does it have a tray icon? A
process can open a file handle that locks the file, so you have to exit
or terminate the process to kill the handle and unlock the file.


I understand. CC has been successfully updating itself for years without
my having to do anything other than click Update. I have CC installed,
per the license, on my laptop too, and it doesn't behave this way.
Updates work.

Even though it is old, I still use Unlocker on Windows 10. When there
is a problem with deleting (which a move will do) or renaming a file, I
can use Unlocker to see what has a handle on that file. Unlocker often
identifies the handle owner and can also kill the file open. Another
useful tool is SysInternals' handle viewer (handle.exe), a console-mode
program. To see how to use it, run "handle /?" in a command shell.

Thanks! I'll give that a try


In Windows itself, you can use the Resource Monitor (resmon.exe). Open
the CPU tab and under the Associated Handles enter the name of the file
(wildcards are accepted). "*" will list all open file handles.

...and that too

  #6  
Old June 18th 19, 07:56 AM posted to alt.comp.os.windows-10
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default Adobe CC update fails with permissions error

Jason wrote:
In article , says...
You need to make sure *everything* about that product is NOT running
when you attempt to update it. That's why some programs that cannot
unload during an install have to do a reboot, the the locked files are
not yet locked when Windows starts and can be replaced at that time.
Besides the program or UI (what you see), check if it runs a service or
loads a startup program for itself. Does it have a tray icon? A
process can open a file handle that locks the file, so you have to exit
or terminate the process to kill the handle and unlock the file.


I understand. CC has been successfully updating itself for years without
my having to do anything other than click Update. I have CC installed,
per the license, on my laptop too, and it doesn't behave this way.
Updates work.
Even though it is old, I still use Unlocker on Windows 10. When there
is a problem with deleting (which a move will do) or renaming a file, I
can use Unlocker to see what has a handle on that file. Unlocker often
identifies the handle owner and can also kill the file open. Another
useful tool is SysInternals' handle viewer (handle.exe), a console-mode
program. To see how to use it, run "handle /?" in a command shell.

Thanks! I'll give that a try

In Windows itself, you can use the Resource Monitor (resmon.exe). Open
the CPU tab and under the Associated Handles enter the name of the file
(wildcards are accepted). "*" will list all open file handles.

..and that too


Adobe needs to fire some people.

https://feedback.photoshop.com/photo...the-assets-tab

Paul
  #7  
Old June 18th 19, 11:10 AM posted to alt.comp.os.windows-10
Eric Stevens
external usenet poster
 
Posts: 911
Default Adobe CC update fails with permissions error

On Tue, 18 Jun 2019 02:56:32 -0400, Paul
wrote:

Jason wrote:
In article , says...
You need to make sure *everything* about that product is NOT running
when you attempt to update it. That's why some programs that cannot
unload during an install have to do a reboot, the the locked files are
not yet locked when Windows starts and can be replaced at that time.
Besides the program or UI (what you see), check if it runs a service or
loads a startup program for itself. Does it have a tray icon? A
process can open a file handle that locks the file, so you have to exit
or terminate the process to kill the handle and unlock the file.


I understand. CC has been successfully updating itself for years without
my having to do anything other than click Update. I have CC installed,
per the license, on my laptop too, and it doesn't behave this way.
Updates work.
Even though it is old, I still use Unlocker on Windows 10. When there
is a problem with deleting (which a move will do) or renaming a file, I
can use Unlocker to see what has a handle on that file. Unlocker often
identifies the handle owner and can also kill the file open. Another
useful tool is SysInternals' handle viewer (handle.exe), a console-mode
program. To see how to use it, run "handle /?" in a command shell.

Thanks! I'll give that a try

In Windows itself, you can use the Resource Monitor (resmon.exe). Open
the CPU tab and under the Associated Handles enter the name of the file
(wildcards are accepted). "*" will list all open file handles.

..and that too


Adobe needs to fire some people.

https://feedback.photoshop.com/photo...the-assets-tab


My Adobe CC is working perfectly with 1903.

--

Regards,

Eric Stevens
  #8  
Old June 18th 19, 12:22 PM posted to alt.comp.os.windows-10
VanguardLH[_2_]
external usenet poster
 
Posts: 10,881
Default Adobe CC update fails with permissions error

Eric Stevens wrote:

My Adobe CC is working perfectly with 1903.


Per the Subject, have you yet attempted an *update* in Adobe CC after
the 1903 update to Win10?

https://helpx.adobe.com/creative-clo...l-logs-cc.html

Have you check the latest log to see when the latest update got applied
to Adobe CC, and if that was after your 1903 Windows update?
  #9  
Old June 19th 19, 04:02 AM posted to alt.comp.os.windows-10
Eric Stevens
external usenet poster
 
Posts: 911
Default Adobe CC update fails with permissions error

On Tue, 18 Jun 2019 06:22:39 -0500, VanguardLH wrote:

Eric Stevens wrote:

My Adobe CC is working perfectly with 1903.


Per the Subject, have you yet attempted an *update* in Adobe CC after
the 1903 update to Win10?

https://helpx.adobe.com/creative-clo...l-logs-cc.html

Have you check the latest log to see when the latest update got applied
to Adobe CC, and if that was after your 1903 Windows update?


I tried an update 2 days later and found there wasn't any. I am trying
right now and have found an update for CC (now installed) and
Photoshop CC 20.0.5 which is now running.

No apparent problems.
--

Regards,

Eric Stevens
 




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