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Windows Live Messenger 8.0 and Remote Assistance
A lot of people ask me for help, and I LOVE Remote Assistance so I can
see their screens. BUT - it doesn't work when the person needing help is behind a NAT ... any kind of router, WiFi hotspot, home network etc. I've been experiencing this problem for a while and hoped that, maybe Windows Live had addressed it. So, I upgraded both my computer AND the person needing help to Windows Live Messenger. I still get the error: "Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again" Is there anything I can do to make this work? I've already tried every suggestion I could find ... send the request via email and edit the IP address to the user's public IP (no work), turn off firewalls (no work). Thanx Chris |
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#2
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Windows Live Messenger 8.0 and Remote Assistance
Hi,
Remote Assistance is actually a Windows feature, it's just spawned by Messenger and as such, Messenger upgrades aren't going to address this problem. If the user is being a NAT with UPnP support, this will work, otherwise it's a no-go. The majority of home routers support UPnP nowadays, but a lot of times it simply needs to be turned on in the configuration. On public WiFi it isn't going to happen though. -- Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2006 Jonathan Kay. You *must* contact me for redistribution rights. -- "RV Chris" wrote in message oups.com... A lot of people ask me for help, and I LOVE Remote Assistance so I can see their screens. BUT - it doesn't work when the person needing help is behind a NAT ... any kind of router, WiFi hotspot, home network etc. I've been experiencing this problem for a while and hoped that, maybe Windows Live had addressed it. So, I upgraded both my computer AND the person needing help to Windows Live Messenger. I still get the error: "Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again" Is there anything I can do to make this work? I've already tried every suggestion I could find ... send the request via email and edit the IP address to the user's public IP (no work), turn off firewalls (no work). Thanx Chris |
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