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#1
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Dell Dimension 8400 blue screen drives me crazy
Greetings!
I have a friend's Dell Dimension 8400 on my desk throwing blue screens. I have gone through a lot of steps (see below) to try and fix this to no avail. I therefore need your help! Symptoms: - BSOD with PAGE_FAULT_IN_NONPAGED_AREA STOP: 0x00000050 (0xFF99FFF8, 0x00000000, 0x80551211, 0x00000000) Stop error parameters are identical every time - No additional information is displayed about the component that causes the BSOD - Minidumps are enabled but not created When does the problem happen: - While running the Microsoft Malicious Software Removal Tool (MRT.EXE). This happens - when running the MSRT mannually - when trying to install Internet Explorer 8 (this runs MRT.EXE) Note: I managed to get IE8 installed by killing MRT.EXE manually before the system crashes - during automatic updates (which MRT.EXE runs every month) System information: - Dell Dimension 8400 - BIOS A09 (latest) - Windows XP Home Edition SP3, fully patched - 2GB Memory - 80 GB primary SATA disk (WD Caviar WD800JD) - 250 GB secondary SATA disk (....) - ATI Radeon X300 display adapter What I have tried so far: - check for bad RAM with Memtest86: no errors after 9 passes - replace RAM - update all drivers (including iastor.sys and ATI display drivers) to latest versions - reinstall SP3 - uninstall patch KB977165 (MS10-015) - remove end-of-life software (such as Nero 6.6) - run full chkdsk.exe on all drives (no errors) - check the system drive for viruses and other malware by attaching the system drive to another system (so that root kits cannot hide) using various tools - clean the registry So far all attempts have failed and I have run out of clues. == Any pointers? Please help!! Best regards & thanks, -Roger |
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#2
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Dell Dimension 8400 blue screen drives me crazy
On 01/30/2011 01:49 PM, Roger Hunen wrote:
Greetings! I have a friend's Dell Dimension 8400 on my desk throwing blue screens. I have gone through a lot of steps (see below) to try and fix this to no avail. I therefore need your help! Symptoms: - BSOD with PAGE_FAULT_IN_NONPAGED_AREA STOP: 0x00000050 (0xFF99FFF8, 0x00000000, 0x80551211, 0x00000000) Stop error parameters are identical every time - No additional information is displayed about the component that causes the BSOD - Minidumps are enabled but not created When does the problem happen: - While running the Microsoft Malicious Software Removal Tool (MRT.EXE). This happens - when running the MSRT mannually - when trying to install Internet Explorer 8 (this runs MRT.EXE) Note: I managed to get IE8 installed by killing MRT.EXE manually before the system crashes - during automatic updates (which MRT.EXE runs every month) System information: - Dell Dimension 8400 - BIOS A09 (latest) - Windows XP Home Edition SP3, fully patched - 2GB Memory - 80 GB primary SATA disk (WD Caviar WD800JD) - 250 GB secondary SATA disk (....) - ATI Radeon X300 display adapter What I have tried so far: - check for bad RAM with Memtest86: no errors after 9 passes - replace RAM - update all drivers (including iastor.sys and ATI display drivers) to latest versions - reinstall SP3 - uninstall patch KB977165 (MS10-015) - remove end-of-life software (such as Nero 6.6) - run full chkdsk.exe on all drives (no errors) - check the system drive for viruses and other malware by attaching the system drive to another system (so that root kits cannot hide) using various tools - clean the registry So far all attempts have failed and I have run out of clues. == Any pointers? Please help!! Best regards & thanks, -Roger Reinstall Windows. It will be quicker. -- Alias |
#3
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Dell Dimension 8400 blue screen drives me crazy
Roger
0x00000050: PAGE_FAULT_IN_NONPAGED_AREA Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card). Uninstall MRT or Disable it services.mci and see if the error disappears. Sounds like you have a bad download and install of the MRT or a bad update to it. -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. This posting is provided "AS IS" with no warranties, and confers no rights. http://www.microsoft.com/protect "Roger Hunen" wrote in message ... Greetings! I have a friend's Dell Dimension 8400 on my desk throwing blue screens. I have gone through a lot of steps (see below) to try and fix this to no avail. I therefore need your help! |
#4
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Dell Dimension 8400 blue screen drives me crazy
"Roger Hunen" wrote in message
... Greetings! I have a friend's Dell Dimension 8400 on my desk throwing blue screens. I have gone through a lot of steps (see below) to try and fix this to no avail. I therefore need your help! Symptoms: - BSOD with PAGE_FAULT_IN_NONPAGED_AREA STOP: 0x00000050 (0xFF99FFF8, 0x00000000, 0x80551211, 0x00000000) Stop error parameters are identical every time - No additional information is displayed about the component that causes the BSOD - Minidumps are enabled but not created When does the problem happen: - While running the Microsoft Malicious Software Removal Tool (MRT.EXE). This happens - when running the MSRT mannually - when trying to install Internet Explorer 8 (this runs MRT.EXE) Note: I managed to get IE8 installed by killing MRT.EXE manually before the system crashes - during automatic updates (which MRT.EXE runs every month) System information: - Dell Dimension 8400 - BIOS A09 (latest) - Windows XP Home Edition SP3, fully patched - 2GB Memory - 80 GB primary SATA disk (WD Caviar WD800JD) - 250 GB secondary SATA disk (....) - ATI Radeon X300 display adapter What I have tried so far: - check for bad RAM with Memtest86: no errors after 9 passes - replace RAM - update all drivers (including iastor.sys and ATI display drivers) to latest versions - reinstall SP3 - uninstall patch KB977165 (MS10-015) - remove end-of-life software (such as Nero 6.6) - run full chkdsk.exe on all drives (no errors) - check the system drive for viruses and other malware by attaching the system drive to another system (so that root kits cannot hide) using various tools - clean the registry So far all attempts have failed and I have run out of clues. Try this and see if it works. Download the latest version of MRT from this link: http://www.microsoft.com/downloads/e...displaylang=en Save the file to the desktop or other location you can easily find, do NOT run it. Delete MRT.exe from WINDOWS\system32 Restart the system in Safe Mode and run the download you saved from the link above. Why did you cross-post to the Hardware group? This doesn't show any indication of being hardware-related. -- Glen Ventura MS MVP Oct. 2002 - Sept. 2009 CompTIA A+ http://dts-l.net/ |
#5
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Dell Dimension 8400 blue screen drives me crazy
On 2011/01/30 14:20, Alias wrote:
On 01/30/2011 01:49 PM, Roger Hunen wrote: Greetings! I have a friend's Dell Dimension 8400 on my desk throwing blue screens. I have gone through a lot of steps (see below) to try and fix this to no avail. I therefore need your help! Symptoms: - BSOD with PAGE_FAULT_IN_NONPAGED_AREA STOP: 0x00000050 (0xFF99FFF8, 0x00000000, 0x80551211, 0x00000000) Stop error parameters are identical every time - No additional information is displayed about the component that causes the BSOD - Minidumps are enabled but not created When does the problem happen: - While running the Microsoft Malicious Software Removal Tool (MRT.EXE). This happens - when running the MSRT mannually - when trying to install Internet Explorer 8 (this runs MRT.EXE) Note: I managed to get IE8 installed by killing MRT.EXE manually before the system crashes - during automatic updates (which MRT.EXE runs every month) System information: - Dell Dimension 8400 - BIOS A09 (latest) - Windows XP Home Edition SP3, fully patched - 2GB Memory - 80 GB primary SATA disk (WD Caviar WD800JD) - 250 GB secondary SATA disk (....) - ATI Radeon X300 display adapter What I have tried so far: - check for bad RAM with Memtest86: no errors after 9 passes - replace RAM - update all drivers (including iastor.sys and ATI display drivers) to latest versions - reinstall SP3 - uninstall patch KB977165 (MS10-015) - remove end-of-life software (such as Nero 6.6) - run full chkdsk.exe on all drives (no errors) - check the system drive for viruses and other malware by attaching the system drive to another system (so that root kits cannot hide) using various tools - clean the registry So far all attempts have failed and I have run out of clues. == Any pointers? Please help!! Best regards & thanks, -Roger Reinstall Windows. It will be quicker. You are probably right Regards, -Roger -- E-mail: Home: http://www.xs4all.nl/~rhunen ADSL: http://adsl.hunen.net |
#6
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Dell Dimension 8400 blue screen drives me crazy
On 2011/01/30 14:44, Peter Foldes wrote:
Roger 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card). Uninstall MRT or Disable it services.mci and see if the error disappears. Sounds like you have a bad download and install of the MRT or a bad update to it. I tried a fresh download: same result. Q: what is "services.mci" ?? Thanks, -Roger -- E-mail: Home: http://www.xs4all.nl/~rhunen ADSL: http://adsl.hunen.net |
#7
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Dell Dimension 8400 blue screen drives me crazy
On 2011/01/30 16:38, glee wrote:
"Roger Hunen" wrote in message ... Greetings! I have a friend's Dell Dimension 8400 on my desk throwing blue screens. I have gone through a lot of steps (see below) to try and fix this to no avail. I therefore need your help! Symptoms: - BSOD with PAGE_FAULT_IN_NONPAGED_AREA STOP: 0x00000050 (0xFF99FFF8, 0x00000000, 0x80551211, 0x00000000) Stop error parameters are identical every time - No additional information is displayed about the component that causes the BSOD - Minidumps are enabled but not created When does the problem happen: - While running the Microsoft Malicious Software Removal Tool (MRT.EXE). This happens - when running the MSRT mannually - when trying to install Internet Explorer 8 (this runs MRT.EXE) Note: I managed to get IE8 installed by killing MRT.EXE manually before the system crashes - during automatic updates (which MRT.EXE runs every month) System information: - Dell Dimension 8400 - BIOS A09 (latest) - Windows XP Home Edition SP3, fully patched - 2GB Memory - 80 GB primary SATA disk (WD Caviar WD800JD) - 250 GB secondary SATA disk (....) - ATI Radeon X300 display adapter What I have tried so far: - check for bad RAM with Memtest86: no errors after 9 passes - replace RAM - update all drivers (including iastor.sys and ATI display drivers) to latest versions - reinstall SP3 - uninstall patch KB977165 (MS10-015) - remove end-of-life software (such as Nero 6.6) - run full chkdsk.exe on all drives (no errors) - check the system drive for viruses and other malware by attaching the system drive to another system (so that root kits cannot hide) using various tools - clean the registry So far all attempts have failed and I have run out of clues. Try this and see if it works. Download the latest version of MRT from this link: http://www.microsoft.com/downloads/e...displaylang=en Save the file to the desktop or other location you can easily find, do NOT run it. Delete MRT.exe from WINDOWS\system32 Restart the system in Safe Mode and run the download you saved from the link above. Done exactly as instructed. No difference: the system BSODs... Why did you cross-post to the Hardware group? This doesn't show any indication of being hardware-related. It might, but apparently not. Point taken: I have limited my replies to the general group. Thanks, -Roger -- E-mail: Home: http://www.xs4all.nl/~rhunen ADSL: http://adsl.hunen.net |
#8
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Dell Dimension 8400 blue screen drives me crazy
On 01/30/2011 07:06 PM, Roger Hunen wrote:
On 2011/01/30 14:20, Alias wrote: On 01/30/2011 01:49 PM, Roger Hunen wrote: Greetings! I have a friend's Dell Dimension 8400 on my desk throwing blue screens. I have gone through a lot of steps (see below) to try and fix this to no avail. I therefore need your help! Symptoms: - BSOD with PAGE_FAULT_IN_NONPAGED_AREA STOP: 0x00000050 (0xFF99FFF8, 0x00000000, 0x80551211, 0x00000000) Stop error parameters are identical every time - No additional information is displayed about the component that causes the BSOD - Minidumps are enabled but not created When does the problem happen: - While running the Microsoft Malicious Software Removal Tool (MRT.EXE). This happens - when running the MSRT mannually - when trying to install Internet Explorer 8 (this runs MRT.EXE) Note: I managed to get IE8 installed by killing MRT.EXE manually before the system crashes - during automatic updates (which MRT.EXE runs every month) System information: - Dell Dimension 8400 - BIOS A09 (latest) - Windows XP Home Edition SP3, fully patched - 2GB Memory - 80 GB primary SATA disk (WD Caviar WD800JD) - 250 GB secondary SATA disk (....) - ATI Radeon X300 display adapter What I have tried so far: - check for bad RAM with Memtest86: no errors after 9 passes - replace RAM - update all drivers (including iastor.sys and ATI display drivers) to latest versions - reinstall SP3 - uninstall patch KB977165 (MS10-015) - remove end-of-life software (such as Nero 6.6) - run full chkdsk.exe on all drives (no errors) - check the system drive for viruses and other malware by attaching the system drive to another system (so that root kits cannot hide) using various tools - clean the registry So far all attempts have failed and I have run out of clues. == Any pointers? Please help!! Best regards & thanks, -Roger Reinstall Windows. It will be quicker. You are probably right Regards, -Roger And once you get it up and running the way you like it, clone it or make an image. -- Alias |
#9
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Dell Dimension 8400 blue screen drives me crazy
With dell systems, it is pretty easy to reformat your system and start
everything all over again. The reason being you are most likely to have a recovery partition and/or operating system DVD. I wouldn't waste time trying to figure out which driver is corrupt because resetting the system is the quickest way. I am, of course, assuming that your system was working properly when it arrived from the factory. Also, make sure you have back up of your documents, pictures, videos, music, emails etc which you don't want to lose. Roger Hunen wrote: Greetings! I have a friend's Dell Dimension 8400 on my desk throwing blue screens. I have gone through a lot of steps (see below) to try and fix this to no avail. I therefore need your help! Symptoms: - BSOD with PAGE_FAULT_IN_NONPAGED_AREA STOP: 0x00000050 (0xFF99FFF8, 0x00000000, 0x80551211, 0x00000000) Stop error parameters are identical every time - No additional information is displayed about the component that causes the BSOD - Minidumps are enabled but not created When does the problem happen: - While running the Microsoft Malicious Software Removal Tool (MRT.EXE). This happens - when running the MSRT mannually - when trying to install Internet Explorer 8 (this runs MRT.EXE) Note: I managed to get IE8 installed by killing MRT.EXE manually before the system crashes - during automatic updates (which MRT.EXE runs every month) System information: - Dell Dimension 8400 - BIOS A09 (latest) - Windows XP Home Edition SP3, fully patched - 2GB Memory - 80 GB primary SATA disk (WD Caviar WD800JD) - 250 GB secondary SATA disk (....) - ATI Radeon X300 display adapter What I have tried so far: - check for bad RAM with Memtest86: no errors after 9 passes - replace RAM - update all drivers (including iastor.sys and ATI display drivers) to latest versions - reinstall SP3 - uninstall patch KB977165 (MS10-015) - remove end-of-life software (such as Nero 6.6) - run full chkdsk.exe on all drives (no errors) - check the system drive for viruses and other malware by attaching the system drive to another system (so that root kits cannot hide) using various tools - clean the registry So far all attempts have failed and I have run out of clues. == Any pointers? Please help!! Best regards & thanks, -Roger |
#10
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Dell Dimension 8400 blue screen drives me crazy
Roger Hunen wrote:
- uninstall patch KB977165 (MS10-015) - check the system drive for viruses and other malware by attaching the system drive to another system (so that root kits cannot hide) using various tools Just to be doubly certain, if you haven't run it yet, run TDSSKiller by Kaspersky - http://support.kaspersky.com/viruses...?qid=208280684 KB977165 only causes BSODs when it installs and Alureon has already compromised the system. MowGreen ================ *-343-* FDNY Never Forgotten ================ "Security updates should *never* have *non-security content* prechecked |
#11
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Dell Dimension 8400 blue screen drives me crazy
On 2011/01/30 14:20, Alias wrote:
On 01/30/2011 01:49 PM, Roger Hunen wrote: Greetings! I have a friend's Dell Dimension 8400 on my desk throwing blue screens. I have gone through a lot of steps (see below) to try and fix this to no avail. I therefore need your help! details snipped Reinstall Windows. It will be quicker. After trying various suggestions from this thread to no avail I finally did so and the system is absolutely stable now. The unsatisfactory part is that I still don't know what caused the issue. I hate that. But that's life Thanks to all who spent some of their precious time to help me! Regards, -Roger -- E-mail: Home: http://www.xs4all.nl/~rhunen ADSL: http://adsl.hunen.net |
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