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#1
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No audio for mssenger
I can hear the other user of messenger but they can't hear me. How do I fix this problem?
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#2
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No audio for mssenger
Greetings Jeff,
Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices. Then, both you and your contact should verify that the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). If that's not the case, and if you or your contact are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Also, you and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Jeff" wrote in message ... I can hear the other user of messenger but they can't hear me. How do I fix this problem? |
#3
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No audio for mssenger
Jonathan I have notice that audio and video both work with MSN Messenger
with WinXP firewall enabled. I know of three people using it with the firewall enabled and they have no problems with there video and audio connection through MSN Messenger. |
#4
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No audio for mssenger
Jeff..please inform with a post your results. I am having
the same problem. Dave C. -----Original Message----- Greetings Jeff, Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices. Then, both you and your contact should verify that the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). If that's not the case, and if you or your contact are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Also, you and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Jeff" wrote in message news:554960F7-FA11-495D-B575- ... I can hear the other user of messenger but they can't hear me. How do I fix this problem? . |
#5
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No audio for mssenger
Hi Gary,
Of course, the Internet Connection Firewall will automatically open the necessary ports for audio/video, however in some cases this functionality can be broken and for troubleshooting purposes, to narrow down the problem, its recommended to turn it off just to avoid that being an issue. Audio/video conversation troubleshooting is quite complicated, I'm simply trying to simply it as much as possible, to get to the root of the problem. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Gary" wrote in message ... Jonathan I have notice that audio and video both work with MSN Messenger with WinXP firewall enabled. I know of three people using it with the firewall enabled and they have no problems with there video and audio connection through MSN Messenger. |
#6
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No audio for mssenger
Jonathan,
I posted the same problem last Friday, at that point I have tried only turning off the QoS Packet Scheduler, and that didn't solve the problem. After following your advice on this posting regarding the "Internet Gateway" and deleting each 'msmsgs' or 'msnm sgr' entry, it works but only once. Basically, I am able to talk to carry on my first conversation, Once I close and try to talk with some other contact, the problem is back and I can't hear but people can hear me. The solution is to go back and delete aga in all 'msmsgs' or 'msnmsgr' entries from the "Internet Gateway". Is there any way to solve this? Thank you in advance, Francisco |
#7
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No audio for mssenger
Jonathan,
Last Friday, I posted a message with same problem that Jeff has, and based on your response at that time, I turned off the QoS Packet Scheduler but that by itself didn't solve it. I followed the instructions on this message regarding the "Internet Gateway" and deleting each 'msmsgs' or 'msnmsgr' entry and it worked only once. In other words, I can hear and be heard only in the first conversation that I have. After hanging up my first conversation and starting another with another contact, the problem is the re again. Same story, I can't hear but people can hear me. What I have to do is redo the deleting all 'msmsgs' or 'msnmsgr' entries, and then restart messenger. After that it works again on the first conversation. Is there any way to solve this? Thank you in advance, so far you were really helpful, Francisco ----- Jonathan Kay [MVP] wrote: ----- Hi Gary, Of course, the Internet Connection Firewall will automatically open the necessary ports for audio/video, however in some cases this functionality can be broken and for troubleshooting purposes, to narrow down the problem, its recommended to turn it off just to avoid that being an issue. Audio/video conversation troubleshooting is quite complicated, I'm simply trying to simply it as much as possible, to get to the root of the problem. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Gary" wrote in message ... Jonathan I have notice that audio and video both work with MSN Messenger with WinXP firewall enabled. I know of three people using it with the firewall enabled and they have no problems with there video and audio connection through MSN Messenger. |
#8
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No audio for mssenger
HI Francisco,
What type of Internet Gateway (aka router) do you have? ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Francisco" wrote in message ... Jonathan, I posted the same problem last Friday, at that point I have tried only turning off the QoS Packet Scheduler, and that didn't solve the problem. After following your advice on this posting regarding the "Internet Gateway" and deleting each 'msmsgs' or 'msnmsgr' entry, it works but only once. Basically, I am able to talk to carry on my first conversation, Once I close and try to talk with some other contact, the problem is back and I can't hear but people can hear me. The solution is to go back and delete again all 'msmsgs' or 'msnmsgr' entries from the "Internet Gateway". Is there any way to solve this? Thank you in advance, Francisco |
#9
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No audio for mssenger
Jonathan,
It is a Linksys Wireless Access Point Router model BEFW11S4 |
#10
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No audio for mssenger
Hi Francisco,
Are you using MSN Messenger 6.x or Windows Messenger 4.x when you have to do this (or both)? I do know others with this router and don't have this problem, have you upgraded to the latest version of the Linksys firmware for the BEFW11S4? http://www.linksys.com/download ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Francisco" wrote in message ... Jonathan, It is a Linksys Wireless Access Point Router model BEFW11S4 |
#11
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No audio for mssenger
Jonathan,
Last Friday, I posted a message with same problem that Jeff has, and based on your response at that time, I turned off the QoS Packet Scheduler but that by itself didn't solve it. I followed the instructions on this message regarding the "Internet Gateway" and deleting each 'msmsgs' or 'msnmsgr' entry and it worked only once. In other words, I can hear and be heard only in the first conversation that I have. After hanging up my first conversation and starting another with another contact, the problem is the re again. Same story, I can't hear but people can hear me. What I have to do is redo the deleting all 'msmsgs' or 'msnmsgr' entries, and then restart messenger. After that it works again on the first conversation. Is there any way to solve this? Thank you in advance, so far you were really helpful, Francisco |
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