Major intermittent audio problem!

I'm having a problem since upgrading clients from IM from 3.5 (Exchange
backend) to 5.0 (Exchange backend). Ever since the upgrade, some people at
times are getting intermittent audio, sometimes right as they start the
voice conversation or sometimes a ways through a conversation of perfect
audio till that point. When the problem occurs it starts cutting off words,
and sometimes it will cut off for a few seconds, before coming back.



This is an internal switched 100Mbit network so it's not a lack network
bandwidth that's doing this. And we have been using IM 3.5 for a few years
and never had this problem at all. It's bad enough that I'm thinking of
rolling back to IM3.5 but we were hoping in the future to drop exchange
messaging and move to SIP which is why we moved to 5.0, along with the
better sounding audio codecs. (If they only worked all the time, because
they do sound a lot better)



I have done a lot to testing on this to see if it's the same computers
always having the problems or what, and so far I can find no pattern at all.
One day 2 computers will be having the problem, and then I'll test the same
2 computers and they will be fine. So I don't know what it could be. If
anyone has ANY ideas at all please let me know. I am desperate for a
solution as rolling back to IM3.5 isn't something I'm looking forward to at
all.



Thanks



Chris

Well I guess it's rolling back to 3.5 since no one had any ideas... bummer
for me no LCS in the future for us.
BTW would this be something I call PSS about and get them to fix?

"Jon Smith" wrote in message
...
I'm having a problem since upgrading clients from IM from 3.5 (Exchange
backend) to 5.0 (Exchange backend). Ever since the upgrade, some people at
times are getting intermittent audio, sometimes right as they start the
voice conversation or sometimes a ways through a conversation of perfect
audio till that point. When the problem occurs it starts cutting off
words,
and sometimes it will cut off for a few seconds, before coming back.



This is an internal switched 100Mbit network so it's not a lack network
bandwidth that's doing this. And we have been using IM 3.5 for a few years
and never had this problem at all. It's bad enough that I'm thinking of
rolling back to IM3.5 but we were hoping in the future to drop exchange
messaging and move to SIP which is why we moved to 5.0, along with the
better sounding audio codecs. (If they only worked all the time, because
they do sound a lot better)



I have done a lot to testing on this to see if it's the same computers
always having the problems or what, and so far I can find no pattern at
all.
One day 2 computers will be having the problem, and then I'll test the
same
2 computers and they will be fine. So I don't know what it could be. If
anyone has ANY ideas at all please let me know. I am desperate for a
solution as rolling back to IM3.5 isn't something I'm looking forward to
at
all.



Thanks



Chris

Jon,

I've forwarded your question to a wider audience.
Will keep you posted if I hear from them..

thanks!
Vidya

"Jon Smith" wrote in message
...
Well I guess it's rolling back to 3.5 since no one had any ideas... bummer
for me no LCS in the future for us.
BTW would this be something I call PSS about and get them to fix?

"Jon Smith" wrote in message
...
I'm having a problem since upgrading clients from IM from 3.5 (Exchange
backend) to 5.0 (Exchange backend). Ever since the upgrade, some people
at
times are getting intermittent audio, sometimes right as they start the
voice conversation or sometimes a ways through a conversation of perfect
audio till that point. When the problem occurs it starts cutting off
words,
and sometimes it will cut off for a few seconds, before coming back.



This is an internal switched 100Mbit network so it's not a lack network
bandwidth that's doing this. And we have been using IM 3.5 for a few
years
and never had this problem at all. It's bad enough that I'm thinking of
rolling back to IM3.5 but we were hoping in the future to drop exchange
messaging and move to SIP which is why we moved to 5.0, along with the
better sounding audio codecs. (If they only worked all the time, because
they do sound a lot better)



I have done a lot to testing on this to see if it's the same computers
always having the problems or what, and so far I can find no pattern at
all.
One day 2 computers will be having the problem, and then I'll test the
same
2 computers and they will be fine. So I don't know what it could be. If
anyone has ANY ideas at all please let me know. I am desperate for a
solution as rolling back to IM3.5 isn't something I'm looking forward to
at
all.



Thanks



Chris

Thank you SO much... if anyone needs anymore info or specs on anythign LMK.
I'll be watching

"Vidya Sundaram (MS)" wrote in message
...
Jon,

I've forwarded your question to a wider audience.
Will keep you posted if I hear from them..

thanks!
Vidya

"Jon Smith" wrote in message
...
Well I guess it's rolling back to 3.5 since no one had any ideas...
bummer
for me no LCS in the future for us.
BTW would this be something I call PSS about and get them to fix?

"Jon Smith" wrote in message
...
I'm having a problem since upgrading clients from IM from 3.5
(Exchange
backend) to 5.0 (Exchange backend). Ever since the upgrade, some
people
at
times are getting intermittent audio, sometimes right as they start
the
voice conversation or sometimes a ways through a conversation of
perfect
audio till that point. When the problem occurs it starts cutting off
words,
and sometimes it will cut off for a few seconds, before coming back.



This is an internal switched 100Mbit network so it's not a lack
network
bandwidth that's doing this. And we have been using IM 3.5 for a few
years
and never had this problem at all. It's bad enough that I'm thinking
of
rolling back to IM3.5 but we were hoping in the future to drop
exchange
messaging and move to SIP which is why we moved to 5.0, along with the
better sounding audio codecs. (If they only worked all the time,
because
they do sound a lot better)



I have done a lot to testing on this to see if it's the same computers
always having the problems or what, and so far I can find no pattern
at
all.
One day 2 computers will be having the problem, and then I'll test the
same
2 computers and they will be fine. So I don't know what it could be.
If
anyone has ANY ideas at all please let me know. I am desperate for a
solution as rolling back to IM3.5 isn't something I'm looking forward
to
at
all.



Thanks



Chris

Jon,

Microsoft Support Line should be able to help you with this.
You can get their contact information from http://support.microsoft.com

Thanks!
Vidya

"Jon Smith" wrote in message
...
Thank you SO much... if anyone needs anymore info or specs on anythign
LMK.
I'll be watching

"Vidya Sundaram (MS)" wrote in message
...
Jon,

I've forwarded your question to a wider audience.
Will keep you posted if I hear from them..

thanks!
Vidya

"Jon Smith" wrote in message
...
Well I guess it's rolling back to 3.5 since no one had any ideas...
bummer
for me no LCS in the future for us.
BTW would this be something I call PSS about and get them to fix?

"Jon Smith" wrote in message
...
I'm having a problem since upgrading clients from IM from 3.5
(Exchange
backend) to 5.0 (Exchange backend). Ever since the upgrade, some
people
at
times are getting intermittent audio, sometimes right as they start
the
voice conversation or sometimes a ways through a conversation of
perfect
audio till that point. When the problem occurs it starts cutting off
words,
and sometimes it will cut off for a few seconds, before coming back.



This is an internal switched 100Mbit network so it's not a lack
network
bandwidth that's doing this. And we have been using IM 3.5 for a few
years
and never had this problem at all. It's bad enough that I'm thinking
of
rolling back to IM3.5 but we were hoping in the future to drop
exchange
messaging and move to SIP which is why we moved to 5.0, along with
the
better sounding audio codecs. (If they only worked all the time,
because
they do sound a lot better)



I have done a lot to testing on this to see if it's the same
computers
always having the problems or what, and so far I can find no pattern
at
all.
One day 2 computers will be having the problem, and then I'll test
the
same
2 computers and they will be fine. So I don't know what it could be.
If
anyone has ANY ideas at all please let me know. I am desperate for a
solution as rolling back to IM3.5 isn't something I'm looking
forward
to
at
all.



Thanks



Chris

Ok, so do they have a fix, as in they know of this problem? Or you mean if I
call I can start working with them to try and get it fixed? I'm just like 1
day from rolling back to 3.5 as it's driveing everyone crazy.. so if it's
going to be a long debuging prossess to figuer it out I think I'll have to
roll back anyway, but if it's a known thing then I will call for sure.

LMK

and thanks for checking it out.




"Vidya Sundaram (MS)" wrote in message
...
Jon,

Microsoft Support Line should be able to help you with this.
You can get their contact information from http://support.microsoft.com

Thanks!
Vidya

"Jon Smith" wrote in message
...
Thank you SO much... if anyone needs anymore info or specs on anythign
LMK.
I'll be watching

"Vidya Sundaram (MS)" wrote in message
...
Jon,

I've forwarded your question to a wider audience.
Will keep you posted if I hear from them..

thanks!
Vidya

"Jon Smith" wrote in message
...
Well I guess it's rolling back to 3.5 since no one had any ideas...
bummer
for me no LCS in the future for us.
BTW would this be something I call PSS about and get them to fix?

"Jon Smith" wrote in message
...
I'm having a problem since upgrading clients from IM from 3.5
(Exchange
backend) to 5.0 (Exchange backend). Ever since the upgrade, some
people
at
times are getting intermittent audio, sometimes right as they
start
the
voice conversation or sometimes a ways through a conversation of
perfect
audio till that point. When the problem occurs it starts cutting
off
words,
and sometimes it will cut off for a few seconds, before coming
back.



This is an internal switched 100Mbit network so it's not a lack
network
bandwidth that's doing this. And we have been using IM 3.5 for a
few
years
and never had this problem at all. It's bad enough that I'm
thinking
of
rolling back to IM3.5 but we were hoping in the future to drop
exchange
messaging and move to SIP which is why we moved to 5.0, along with
the
better sounding audio codecs. (If they only worked all the time,
because
they do sound a lot better)



I have done a lot to testing on this to see if it's the same
computers
always having the problems or what, and so far I can find no
pattern
at
all.
One day 2 computers will be having the problem, and then I'll test
the
same
2 computers and they will be fine. So I don't know what it could
be.
If
anyone has ANY ideas at all please let me know. I am desperate for
a
solution as rolling back to IM3.5 isn't something I'm looking
forward
to
at
all.



Thanks



Chris

Jon,

All I found out was that the fastest way to debug this will be the support
line.
Hopefully someone out there might just know what to do to fix this soon.

Good luck!!

Thanks!
Vidya

"Jon Smith" wrote in message
...
Ok, so do they have a fix, as in they know of this problem? Or you mean if
I
call I can start working with them to try and get it fixed? I'm just like
1
day from rolling back to 3.5 as it's driveing everyone crazy.. so if it's
going to be a long debuging prossess to figuer it out I think I'll have to
roll back anyway, but if it's a known thing then I will call for sure.

LMK

and thanks for checking it out.




"Vidya Sundaram (MS)" wrote in message
...
Jon,

Microsoft Support Line should be able to help you with this.
You can get their contact information from http://support.microsoft.com

Thanks!
Vidya

"Jon Smith" wrote in message
...
Thank you SO much... if anyone needs anymore info or specs on anythign
LMK.
I'll be watching

"Vidya Sundaram (MS)" wrote in message
...
Jon,

I've forwarded your question to a wider audience.
Will keep you posted if I hear from them..

thanks!
Vidya

"Jon Smith" wrote in message
...
Well I guess it's rolling back to 3.5 since no one had any
ideas...
bummer
for me no LCS in the future for us.
BTW would this be something I call PSS about and get them to fix?

"Jon Smith" wrote in message
...
I'm having a problem since upgrading clients from IM from 3.5
(Exchange
backend) to 5.0 (Exchange backend). Ever since the upgrade, some
people
at
times are getting intermittent audio, sometimes right as they
start
the
voice conversation or sometimes a ways through a conversation of
perfect
audio till that point. When the problem occurs it starts cutting
off
words,
and sometimes it will cut off for a few seconds, before coming
back.



This is an internal switched 100Mbit network so it's not a lack
network
bandwidth that's doing this. And we have been using IM 3.5 for a
few
years
and never had this problem at all. It's bad enough that I'm
thinking
of
rolling back to IM3.5 but we were hoping in the future to drop
exchange
messaging and move to SIP which is why we moved to 5.0, along
with
the
better sounding audio codecs. (If they only worked all the time,
because
they do sound a lot better)



I have done a lot to testing on this to see if it's the same
computers
always having the problems or what, and so far I can find no
pattern
at
all.
One day 2 computers will be having the problem, and then I'll
test
the
same
2 computers and they will be fine. So I don't know what it could
be.
If
anyone has ANY ideas at all please let me know. I am desperate
for
a
solution as rolling back to IM3.5 isn't something I'm looking
forward
to
at
all.



Thanks



Chris

Hi Jon,

You said you have windows messenger 3.5 and you installed windows messenger
5.0
and now using the exchange service you are having issues with audio,
correct?

If so, then support line is the way to go about fixing this problem!
Thanks!
Vidya

"Jon Smith" wrote in message
...
Ok, so do they have a fix, as in they know of this problem? Or you mean if
I
call I can start working with them to try and get it fixed? I'm just like
1
day from rolling back to 3.5 as it's driveing everyone crazy.. so if it's
going to be a long debuging prossess to figuer it out I think I'll have to
roll back anyway, but if it's a known thing then I will call for sure.

LMK

and thanks for checking it out.




"Vidya Sundaram (MS)" wrote in message
...
Jon,

Microsoft Support Line should be able to help you with this.
You can get their contact information from http://support.microsoft.com

Thanks!
Vidya

"Jon Smith" wrote in message
...
Thank you SO much... if anyone needs anymore info or specs on anythign
LMK.
I'll be watching

"Vidya Sundaram (MS)" wrote in message
...
Jon,

I've forwarded your question to a wider audience.
Will keep you posted if I hear from them..

thanks!
Vidya

"Jon Smith" wrote in message
...
Well I guess it's rolling back to 3.5 since no one had any
ideas...
bummer
for me no LCS in the future for us.
BTW would this be something I call PSS about and get them to fix?

"Jon Smith" wrote in message
...
I'm having a problem since upgrading clients from IM from 3.5
(Exchange
backend) to 5.0 (Exchange backend). Ever since the upgrade, some
people
at
times are getting intermittent audio, sometimes right as they
start
the
voice conversation or sometimes a ways through a conversation of
perfect
audio till that point. When the problem occurs it starts cutting
off
words,
and sometimes it will cut off for a few seconds, before coming
back.



This is an internal switched 100Mbit network so it's not a lack
network
bandwidth that's doing this. And we have been using IM 3.5 for a
few
years
and never had this problem at all. It's bad enough that I'm
thinking
of
rolling back to IM3.5 but we were hoping in the future to drop
exchange
messaging and move to SIP which is why we moved to 5.0, along
with
the
better sounding audio codecs. (If they only worked all the time,
because
they do sound a lot better)



I have done a lot to testing on this to see if it's the same
computers
always having the problems or what, and so far I can find no
pattern
at
all.
One day 2 computers will be having the problem, and then I'll
test
the
same
2 computers and they will be fine. So I don't know what it could
be.
If
anyone has ANY ideas at all please let me know. I am desperate
for
a
solution as rolling back to IM3.5 isn't something I'm looking
forward
to
at
all.



Thanks



Chris

I have about 50 comptuers that were useing 3.5 and exhcnage and everything
was totaly fine, I upgrade all the clients to 5.0 and the problems starts.
the 5.0 clients are still useing exchagne IM.

I guess I will try the support line, I've never called there before but I'll
give it a shot.

"Vidya Sundaram (MS)" wrote in message
...
Hi Jon,

You said you have windows messenger 3.5 and you installed windows
messenger
5.0
and now using the exchange service you are having issues with audio,
correct?

If so, then support line is the way to go about fixing this problem!
Thanks!
Vidya

"Jon Smith" wrote in message
...
Ok, so do they have a fix, as in they know of this problem? Or you mean
if
I
call I can start working with them to try and get it fixed? I'm just
like
1
day from rolling back to 3.5 as it's driveing everyone crazy.. so if
it's
going to be a long debuging prossess to figuer it out I think I'll have
to
roll back anyway, but if it's a known thing then I will call for sure.

LMK

and thanks for checking it out.




"Vidya Sundaram (MS)" wrote in message
...
Jon,

Microsoft Support Line should be able to help you with this.
You can get their contact information from
http://support.microsoft.com

Thanks!
Vidya

"Jon Smith" wrote in message
...
Thank you SO much... if anyone needs anymore info or specs on
anythign
LMK.
I'll be watching

"Vidya Sundaram (MS)" wrote in message
...
Jon,

I've forwarded your question to a wider audience.
Will keep you posted if I hear from them..

thanks!
Vidya

"Jon Smith" wrote in message
...
Well I guess it's rolling back to 3.5 since no one had any
ideas...
bummer
for me no LCS in the future for us.
BTW would this be something I call PSS about and get them to
fix?

"Jon Smith" wrote in message
...
I'm having a problem since upgrading clients from IM from 3.5
(Exchange
backend) to 5.0 (Exchange backend). Ever since the upgrade,
some
people
at
times are getting intermittent audio, sometimes right as they
start
the
voice conversation or sometimes a ways through a conversation
of
perfect
audio till that point. When the problem occurs it starts
cutting
off
words,
and sometimes it will cut off for a few seconds, before coming
back.



This is an internal switched 100Mbit network so it's not a
lack
network
bandwidth that's doing this. And we have been using IM 3.5 for
a
few
years
and never had this problem at all. It's bad enough that I'm
thinking
of
rolling back to IM3.5 but we were hoping in the future to drop
exchange
messaging and move to SIP which is why we moved to 5.0, along
with
the
better sounding audio codecs. (If they only worked all the
time,
because
they do sound a lot better)



I have done a lot to testing on this to see if it's the same
computers
always having the problems or what, and so far I can find no
pattern
at
all.
One day 2 computers will be having the problem, and then I'll
test
the
same
2 computers and they will be fine. So I don't know what it
could
be.
If
anyone has ANY ideas at all please let me know. I am desperate
for
a
solution as rolling back to IM3.5 isn't something I'm looking
forward
to
at
all.



Thanks



Chris

Hi Jon,

I wonder if your issue got fixed.
We'd like to know what was wrong and what fixed it.

Thanks!
Vidya

"Jon Smith" wrote in message
...
I have about 50 comptuers that were useing 3.5 and exhcnage and everything
was totaly fine, I upgrade all the clients to 5.0 and the problems starts.
the 5.0 clients are still useing exchagne IM.

I guess I will try the support line, I've never called there before but
I'll
give it a shot.

"Vidya Sundaram (MS)" wrote in message
...
Hi Jon,

You said you have windows messenger 3.5 and you installed windows
messenger
5.0
and now using the exchange service you are having issues with audio,
correct?

If so, then support line is the way to go about fixing this problem!
Thanks!
Vidya

"Jon Smith" wrote in message
...
Ok, so do they have a fix, as in they know of this problem? Or you
mean
if
I
call I can start working with them to try and get it fixed? I'm just
like
1
day from rolling back to 3.5 as it's driveing everyone crazy.. so if
it's
going to be a long debuging prossess to figuer it out I think I'll
have
to
roll back anyway, but if it's a known thing then I will call for sure.

LMK

and thanks for checking it out.




"Vidya Sundaram (MS)" wrote in message
...
Jon,

Microsoft Support Line should be able to help you with this.
You can get their contact information from
http://support.microsoft.com

Thanks!
Vidya

"Jon Smith" wrote in message
...
Thank you SO much... if anyone needs anymore info or specs on
anythign
LMK.
I'll be watching

"Vidya Sundaram (MS)" wrote in
message
...
Jon,

I've forwarded your question to a wider audience.
Will keep you posted if I hear from them..

thanks!
Vidya

"Jon Smith" wrote in message
...
Well I guess it's rolling back to 3.5 since no one had any
ideas...
bummer
for me no LCS in the future for us.
BTW would this be something I call PSS about and get them to
fix?

"Jon Smith" wrote in message
...
I'm having a problem since upgrading clients from IM from
3.5
(Exchange
backend) to 5.0 (Exchange backend). Ever since the upgrade,
some
people
at
times are getting intermittent audio, sometimes right as
they
start
the
voice conversation or sometimes a ways through a
conversation
of
perfect
audio till that point. When the problem occurs it starts
cutting
off
words,
and sometimes it will cut off for a few seconds, before
coming
back.



This is an internal switched 100Mbit network so it's not a
lack
network
bandwidth that's doing this. And we have been using IM 3.5
for
a
few
years
and never had this problem at all. It's bad enough that I'm
thinking
of
rolling back to IM3.5 but we were hoping in the future to
drop
exchange
messaging and move to SIP which is why we moved to 5.0,
along
with
the
better sounding audio codecs. (If they only worked all the
time,
because
they do sound a lot better)



I have done a lot to testing on this to see if it's the same
computers
always having the problems or what, and so far I can find no
pattern
at
all.
One day 2 computers will be having the problem, and then
I'll
test
the
same
2 computers and they will be fine. So I don't know what it
could
be.
If
anyone has ANY ideas at all please let me know. I am
desperate
for
a
solution as rolling back to IM3.5 isn't something I'm
looking
forward
to
at
all.



Thanks



Chris

Unfortunately I wasn't given the time to do this, the upper management told
me to roll back.. So we're back to 3.5 with no problems at all again. Very
odd stuff, and a bummer for me, as it will probably be a long while before
we can try again and go to LCS. Anyway, thanks for your help.



"Vidya Sundaram (MS)" wrote in message
...
Hi Jon,

I wonder if your issue got fixed.
We'd like to know what was wrong and what fixed it.

Thanks!
Vidya

"Jon Smith" wrote in message
...
I have about 50 comptuers that were useing 3.5 and exhcnage and
everything
was totaly fine, I upgrade all the clients to 5.0 and the problems
starts.
the 5.0 clients are still useing exchagne IM.

I guess I will try the support line, I've never called there before but
I'll
give it a shot.

"Vidya Sundaram (MS)" wrote in message
...
Hi Jon,

You said you have windows messenger 3.5 and you installed windows
messenger
5.0
and now using the exchange service you are having issues with audio,
correct?

If so, then support line is the way to go about fixing this problem!
Thanks!
Vidya

"Jon Smith" wrote in message
...
Ok, so do they have a fix, as in they know of this problem? Or you
mean
if
I
call I can start working with them to try and get it fixed? I'm just
like
1
day from rolling back to 3.5 as it's driveing everyone crazy.. so if
it's
going to be a long debuging prossess to figuer it out I think I'll
have
to
roll back anyway, but if it's a known thing then I will call for
sure.

LMK

and thanks for checking it out.




"Vidya Sundaram (MS)" wrote in message
...
Jon,

Microsoft Support Line should be able to help you with this.
You can get their contact information from
http://support.microsoft.com

Thanks!
Vidya

"Jon Smith" wrote in message
...
Thank you SO much... if anyone needs anymore info or specs on
anythign
LMK.
I'll be watching

"Vidya Sundaram (MS)" wrote in
message
...
Jon,

I've forwarded your question to a wider audience.
Will keep you posted if I hear from them..

thanks!
Vidya

"Jon Smith" wrote in message
...
Well I guess it's rolling back to 3.5 since no one had any
ideas...
bummer
for me no LCS in the future for us.
BTW would this be something I call PSS about and get them to
fix?

"Jon Smith" wrote in message
...
I'm having a problem since upgrading clients from IM from
3.5
(Exchange
backend) to 5.0 (Exchange backend). Ever since the
upgrade,
some
people
at
times are getting intermittent audio, sometimes right as
they
start
the
voice conversation or sometimes a ways through a
conversation
of
perfect
audio till that point. When the problem occurs it starts
cutting
off
words,
and sometimes it will cut off for a few seconds, before
coming
back.



This is an internal switched 100Mbit network so it's not a
lack
network
bandwidth that's doing this. And we have been using IM 3.5
for
a
few
years
and never had this problem at all. It's bad enough that
I'm
thinking
of
rolling back to IM3.5 but we were hoping in the future to
drop
exchange
messaging and move to SIP which is why we moved to 5.0,
along
with
the
better sounding audio codecs. (If they only worked all the
time,
because
they do sound a lot better)



I have done a lot to testing on this to see if it's the
same
computers
always having the problems or what, and so far I can find
no
pattern
at
all.
One day 2 computers will be having the problem, and then
I'll
test
the
same
2 computers and they will be fine. So I don't know what it
could
be.
If
anyone has ANY ideas at all please let me know. I am
desperate
for
a
solution as rolling back to IM3.5 isn't something I'm
looking
forward
to
at
all.



Thanks



Chris