Can't print photos from Windows 8 (64-bit)

On Wed, 25 Sep 2013 Ashton Crusher wrote:

I think I ought to précis the situation as it is now because, when I
posted the original message, I hadn't experimented enough to describe
the problem accurately. I have posted further facts as they became known
but now I ought to just repeat them in a concise manner. I am using an
HP Photosmart 2610 AIO.

Photos will not print using Windows 8 64-bit if I specify borderless. It
doesn't matter whether they are large format or small. The file is
reportedly sent to the printer but the printer doesn't receive it. In
all other respects printing works correctly. I have tried the various
workarounds suggested by others but this made no difference whatsoever.

I have used two different computers running Win8 64 with the same
result, so it would appear not to be a problem with the installation
that would require a repair.

I have also tried printing borderless on two further computers running
Win8 32-bit. These all printed correctly. There was no problem.

When I downloaded the printer driver from HP there were different
drivers for 64-bit and 32-bit.

My conclusion is, therefore, that there is a flaw in the 64-bit driver.
Either that, or that there is a problem with the way the 64-bit OS
interacts with the 64-bit driver.

I do have an HP Photosmart 8750. I tried just one print with that from a
64-bit driver. There were problems, but I have not had time to
experiment further. In any case, that 8750 has its own faults which
could mask any fault from the HP driver.

It was my hope when I started this thread that someone would write to
say that they had had the same problem, whether or not they were using
the same or a similar printer with WIN8 64-bit. That would then be proof
enough to blame the 64-bit driver. But if someone were to write and say
that they've had no problems with the same setup then I would know I had
to look at my own computer(s).

I could be wrong but can't you use the 32 bit drivers even on a 64 bit
OS setup? If so, try getting rid of the 64 bit driver and installing
the 32 bit one and see how that works.

I hadn't thought of that. It's worth a try, but it'll have to wait for a
week or so as I'm away for a week. Thanks for the suggestion.

David

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David Rance writing from Caversham, Reading, UK