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#1
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CRASH RECOVERY
I'm trying to repair a recent crash on my mom's computer. She said she was having a webcam chat with my sister via Skype in the morning. She connects to the internet via Verizon FIOS. All went well, after their conversation, they both hung up, she left the room and left her PC on for the remainder of the day. When she returned in the evening, she had a black screen with a message indicating that Windows was having a problem accessing her primary HD (although it was trying to access her CD-ROM drive). She does have Norton AV installed. She is running WinXP Pro SP2. She has two 400 GB HDs in a mirrored RAID configuration (RAID1). The PC would not boot from the RAID array. I deleted the RAID array and attempted to boot from HD#1 (because it seemed to have far fewer errors that HD#2). Windows launched CHKDSK multiple times, and ultimately (and very slowly) Windows finally loaded. I did notice yellow exclamation marks by the graphics controller and device in Device Manager. I attempted to reinstall Windows (hoping that this would fix any problems). I chose the repair option (not the Windows Recovery Console). Unfortunately, the installation gets stuck with 34 minutes remaining (Installing Devices). I'm at a loss for how to proceed from this point. Obviously, I'm trying to recover without losing any of the data on these discs. I realize that I can simply insert this HD into another computer, copy the pertinent data, and rebuild her computer from scratch, but I'm hoping that there's an easier way. Any help would be greatly appreciated. Thank you. |
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#2
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CRASH RECOVERY
Here is what I found.
Setup stops responding with 34 minutes remaining http://support.microsoft.com/kb/828267/en-us -- ---------------------------------------- www.paulsxp.com www.paulsxp.com/forum ---------------------------------------- "poochbeast" wrote in message ... I'm trying to repair a recent crash on my mom's computer. She said she was having a webcam chat with my sister via Skype in the morning. She connects to the internet via Verizon FIOS. All went well, after their conversation, they both hung up, she left the room and left her PC on for the remainder of the day. When she returned in the evening, she had a black screen with a message indicating that Windows was having a problem accessing her primary HD (although it was trying to access her CD-ROM drive). She does have Norton AV installed. She is running WinXP Pro SP2. She has two 400 GB HDs in a mirrored RAID configuration (RAID1). The PC would not boot from the RAID array. I deleted the RAID array and attempted to boot from HD#1 (because it seemed to have far fewer errors that HD#2). Windows launched CHKDSK multiple times, and ultimately (and very slowly) Windows finally loaded. I did notice yellow exclamation marks by the graphics controller and device in Device Manager. I attempted to reinstall Windows (hoping that this would fix any problems). I chose the repair option (not the Windows Recovery Console). Unfortunately, the installation gets stuck with 34 minutes remaining (Installing Devices). I'm at a loss for how to proceed from this point. Obviously, I'm trying to recover without losing any of the data on these discs. I realize that I can simply insert this HD into another computer, copy the pertinent data, and rebuild her computer from scratch, but I'm hoping that there's an easier way. Any help would be greatly appreciated. Thank you. |
#3
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CRASH RECOVERY
If your two hd's show differing errors, either you have faulty hd's / pwr
supply / or your raid controler is at fault. Go to the hd manufacturers web site download/create their bootable floppy/cd & test the drives A mirror system is NOT a replacement for data backups "poochbeast" wrote in message ... I'm trying to repair a recent crash on my mom's computer. She said she was having a webcam chat with my sister via Skype in the morning. She connects to the internet via Verizon FIOS. All went well, after their conversation, they both hung up, she left the room and left her PC on for the remainder of the day. When she returned in the evening, she had a black screen with a message indicating that Windows was having a problem accessing her primary HD (although it was trying to access her CD-ROM drive). She does have Norton AV installed. She is running WinXP Pro SP2. She has two 400 GB HDs in a mirrored RAID configuration (RAID1). The PC would not boot from the RAID array. I deleted the RAID array and attempted to boot from HD#1 (because it seemed to have far fewer errors that HD#2). Windows launched CHKDSK multiple times, and ultimately (and very slowly) Windows finally loaded. I did notice yellow exclamation marks by the graphics controller and device in Device Manager. I attempted to reinstall Windows (hoping that this would fix any problems). I chose the repair option (not the Windows Recovery Console). Unfortunately, the installation gets stuck with 34 minutes remaining (Installing Devices). I'm at a loss for how to proceed from this point. Obviously, I'm trying to recover without losing any of the data on these discs. I realize that I can simply insert this HD into another computer, copy the pertinent data, and rebuild her computer from scratch, but I'm hoping that there's an easier way. Any help would be greatly appreciated. Thank you. |
#4
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CRASH RECOVERY
Thanks. I disconnected her webcam (which I suspected was the cause of
the problem) and sure enough, I was able to break the 34 minute barrier. Unfortunately, it now hangs with 2 minutes remaining ("Saving Files")! I looked but couldn't find a support page for "Setup stops responding with 2 minutes remaining." Any suggestions? Thanks again. On Tue, 27 May 2008 12:50:23 -0400, "PaulM" wrote: Here is what I found. Setup stops responding with 34 minutes remaining http://support.microsoft.com/kb/828267/en-us -- ---------------------------------------- www.paulsxp.com www.paulsxp.com/forum ---------------------------------------- "poochbeast" wrote in message .. . I'm trying to repair a recent crash on my mom's computer. She said she was having a webcam chat with my sister via Skype in the morning. She connects to the internet via Verizon FIOS. All went well, after their conversation, they both hung up, she left the room and left her PC on for the remainder of the day. When she returned in the evening, she had a black screen with a message indicating that Windows was having a problem accessing her primary HD (although it was trying to access her CD-ROM drive). She does have Norton AV installed. She is running WinXP Pro SP2. She has two 400 GB HDs in a mirrored RAID configuration (RAID1). The PC would not boot from the RAID array. I deleted the RAID array and attempted to boot from HD#1 (because it seemed to have far fewer errors that HD#2). Windows launched CHKDSK multiple times, and ultimately (and very slowly) Windows finally loaded. I did notice yellow exclamation marks by the graphics controller and device in Device Manager. I attempted to reinstall Windows (hoping that this would fix any problems). I chose the repair option (not the Windows Recovery Console). Unfortunately, the installation gets stuck with 34 minutes remaining (Installing Devices). I'm at a loss for how to proceed from this point. Obviously, I'm trying to recover without losing any of the data on these discs. I realize that I can simply insert this HD into another computer, copy the pertinent data, and rebuild her computer from scratch, but I'm hoping that there's an easier way. Any help would be greatly appreciated. Thank you. |
#5
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CRASH RECOVERY -clarification
On Tue, 27 May 2008 14:26:03 -0400, poochbeast
wrote: Thanks. I disconnected her webcam (which I suspected was the cause of the problem) and sure enough, I was able to break the 34 minute barrier. Unfortunately, it now hangs with 2 minutes remaining ("Saving Settings")! I looked but couldn't find a support page for "Setup stops responding with 2 minutes remaining." Any suggestions? Thanks again. On Tue, 27 May 2008 12:50:23 -0400, "PaulM" wrote: Here is what I found. Setup stops responding with 34 minutes remaining http://support.microsoft.com/kb/828267/en-us -- ---------------------------------------- www.paulsxp.com www.paulsxp.com/forum ---------------------------------------- "poochbeast" wrote in message . .. I'm trying to repair a recent crash on my mom's computer. She said she was having a webcam chat with my sister via Skype in the morning. She connects to the internet via Verizon FIOS. All went well, after their conversation, they both hung up, she left the room and left her PC on for the remainder of the day. When she returned in the evening, she had a black screen with a message indicating that Windows was having a problem accessing her primary HD (although it was trying to access her CD-ROM drive). She does have Norton AV installed. She is running WinXP Pro SP2. She has two 400 GB HDs in a mirrored RAID configuration (RAID1). The PC would not boot from the RAID array. I deleted the RAID array and attempted to boot from HD#1 (because it seemed to have far fewer errors that HD#2). Windows launched CHKDSK multiple times, and ultimately (and very slowly) Windows finally loaded. I did notice yellow exclamation marks by the graphics controller and device in Device Manager. I attempted to reinstall Windows (hoping that this would fix any problems). I chose the repair option (not the Windows Recovery Console). Unfortunately, the installation gets stuck with 34 minutes remaining (Installing Devices). I'm at a loss for how to proceed from this point. Obviously, I'm trying to recover without losing any of the data on these discs. I realize that I can simply insert this HD into another computer, copy the pertinent data, and rebuild her computer from scratch, but I'm hoping that there's an easier way. Any help would be greatly appreciated. Thank you. |
#6
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CRASH RECOVERY
perhaps, if the pc was
set for automatic updates, it attempted to install sp3 or something but failed. ---------------------- if you are simply doing a repair installation, you might want to power down the pc and then power it up again without the cd and see if it boots into windows. if not then it should tell you why. sometimes antivirals like the norton inhibit windows from updating the master file table. --------------------- also, microsoft provides two free technical support services to every retail version of windows. http://support.microsoft.com/oas/def...19&gprid=37013 -- db·´¯`·...¸)))º "poochbeast" wrote in message ... Thanks. I disconnected her webcam (which I suspected was the cause of the problem) and sure enough, I was able to break the 34 minute barrier. Unfortunately, it now hangs with 2 minutes remaining ("Saving Files")! I looked but couldn't find a support page for "Setup stops responding with 2 minutes remaining." Any suggestions? Thanks again. On Tue, 27 May 2008 12:50:23 -0400, "PaulM" wrote: Here is what I found. Setup stops responding with 34 minutes remaining http://support.microsoft.com/kb/828267/en-us -- ---------------------------------------- www.paulsxp.com www.paulsxp.com/forum ---------------------------------------- "poochbeast" wrote in message . .. I'm trying to repair a recent crash on my mom's computer. She said she was having a webcam chat with my sister via Skype in the morning. She connects to the internet via Verizon FIOS. All went well, after their conversation, they both hung up, she left the room and left her PC on for the remainder of the day. When she returned in the evening, she had a black screen with a message indicating that Windows was having a problem accessing her primary HD (although it was trying to access her CD-ROM drive). She does have Norton AV installed. She is running WinXP Pro SP2. She has two 400 GB HDs in a mirrored RAID configuration (RAID1). The PC would not boot from the RAID array. I deleted the RAID array and attempted to boot from HD#1 (because it seemed to have far fewer errors that HD#2). Windows launched CHKDSK multiple times, and ultimately (and very slowly) Windows finally loaded. I did notice yellow exclamation marks by the graphics controller and device in Device Manager. I attempted to reinstall Windows (hoping that this would fix any problems). I chose the repair option (not the Windows Recovery Console). Unfortunately, the installation gets stuck with 34 minutes remaining (Installing Devices). I'm at a loss for how to proceed from this point. Obviously, I'm trying to recover without losing any of the data on these discs. I realize that I can simply insert this HD into another computer, copy the pertinent data, and rebuild her computer from scratch, but I'm hoping that there's an easier way. Any help would be greatly appreciated. Thank you. |
#7
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CRASH RECOVERY
On Tue, 27 May 2008 17:15:28 -0500, db.·.. ))) ·` .. .
databaseben.public.newsgroup.microsoft.com wrote: perhaps, if the pc was set for automatic updates, it attempted to install sp3 or something but failed. It was not set for automatic updates. However, if it was, how would I proceed? if you are simply doing a repair installation, you might want to power down the pc and then power it up again without the cd and see if it boots into windows. if not then it should tell you why. It hangs at 2 min. and never finishes setup. When I try to reboot into Windows, it automatically resumes the setup process (at 39 min). Each time, it makes it back down to 2 min. and then it hangs again. sometimes antivirals like the norton inhibit windows from updating the master file table. How do I disable Norton if I can't get out of this setup mode? also, microsoft provides two free technical support services to every retail version of windows. http://support.microsoft.com/oas/def...19&gprid=37013 Thanks, but I used up my two free calls months ago. |
#8
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CRASH RECOVERY
unfortunately, i am
not sure how you could proceed. if i hit the mark about norton, then you might find some help from them or from their troubleshooting faq's. also, what you might try is to buy/install another harddrive and install windows onto it and nothing else. then it will provide an operational platform to access the unresponsive disk and move the personal files from it. here is a kb on an issue like yours: http://support.microsoft.com/common/...h=1&gprid=1173 something to keep in mind is that if the premise of the problem you were trying to fix is due to a crashed file system then it is also likely that it resulted in data corruption as well. thus running a chkdsk/repair will repair the file system but cannot repair corrupted data/files. with this in mind as a last resort, you may want to pay for microsoft support as the last resort as well. -- db·´¯`·...¸)))º "poochbeast" wrote in message ... On Tue, 27 May 2008 17:15:28 -0500, db.·.. ))) ·` .. . databaseben.public.newsgroup.microsoft.com wrote: perhaps, if the pc was set for automatic updates, it attempted to install sp3 or something but failed. It was not set for automatic updates. However, if it was, how would I proceed? if you are simply doing a repair installation, you might want to power down the pc and then power it up again without the cd and see if it boots into windows. if not then it should tell you why. It hangs at 2 min. and never finishes setup. When I try to reboot into Windows, it automatically resumes the setup process (at 39 min). Each time, it makes it back down to 2 min. and then it hangs again. sometimes antivirals like the norton inhibit windows from updating the master file table. How do I disable Norton if I can't get out of this setup mode? also, microsoft provides two free technical support services to every retail version of windows. http://support.microsoft.com/oas/def...19&gprid=37013 Thanks, but I used up my two free calls months ago. |
#9
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CRASH RECOVERY
ps:
you might want to open up the computer and ensure that the harddisk connections are secure and the plugs haven't loosened. -- db·´¯`·...¸)))º "poochbeast" wrote in message ... On Tue, 27 May 2008 17:15:28 -0500, db.·.. ))) ·` .. . databaseben.public.newsgroup.microsoft.com wrote: perhaps, if the pc was set for automatic updates, it attempted to install sp3 or something but failed. It was not set for automatic updates. However, if it was, how would I proceed? if you are simply doing a repair installation, you might want to power down the pc and then power it up again without the cd and see if it boots into windows. if not then it should tell you why. It hangs at 2 min. and never finishes setup. When I try to reboot into Windows, it automatically resumes the setup process (at 39 min). Each time, it makes it back down to 2 min. and then it hangs again. sometimes antivirals like the norton inhibit windows from updating the master file table. How do I disable Norton if I can't get out of this setup mode? also, microsoft provides two free technical support services to every retail version of windows. http://support.microsoft.com/oas/def...19&gprid=37013 Thanks, but I used up my two free calls months ago. |
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