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XP Professional SP3 - HP Photosmart 2710 - Admin works - Users doe
I have
XP Prof with SP3 HP Photosmart 2710 printer (Drivers upto date with HP). Scenario: Using account that is a member of Adminstrator group, works fine. Normal User account enqueues the print job with error, does not print, but if the PC is rebooted it prints out when an adminstrator logs on. Restarting the print spool has no effect. All users have full access. Adding user to admin group alows user to print. All worked fine under SP2. This workstation was installed from scratch with SP3 on top of Sp2. At a loss. |
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#2
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XP Professional SP3 - HP Photosmart 2710 - Admin works - Users doe
the driver or some monitor software is requiring access to a resource only
the admin has access to. I'd check that users have read access to the spool directory (typically \windows\system32\spool\printers) and some drivers will write temp files to \windows\temp which breaks the user when this location is restricted. HP would be the best starting point for the resources they require. If you have changed any of the default security settings (or are running an application that does this) review what you changed if there is some logging. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "BradM" wrote in message ... I have XP Prof with SP3 HP Photosmart 2710 printer (Drivers upto date with HP). Scenario: Using account that is a member of Adminstrator group, works fine. Normal User account enqueues the print job with error, does not print, but if the PC is rebooted it prints out when an adminstrator logs on. Restarting the print spool has no effect. All users have full access. Adding user to admin group alows user to print. All worked fine under SP2. This workstation was installed from scratch with SP3 on top of Sp2. At a loss. |
#3
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XP Professional SP3 - HP Photosmart 2710 - Admin works - Users
Thanks for the reply Alan,
I created a local group, so that I can trace what changes I made. I have given full access to \windows\system32\spool\printers, Modify access \windows\temp I have used some Tools like filemon and regmon, by doing runas to launch them, but no real evidence as to what is failing. The interesting thing, is the work is obviously spooled, but it is not until the workstation is rebooted, and logged on by a admin, does it print. I have also applied the security using the groups to the HP install directories, and sub-dirs with full access, but nothing appears to work. "Alan Morris [MSFT]" wrote: the driver or some monitor software is requiring access to a resource only the admin has access to. I'd check that users have read access to the spool directory (typically \windows\system32\spool\printers) and some drivers will write temp files to \windows\temp which breaks the user when this location is restricted. HP would be the best starting point for the resources they require. If you have changed any of the default security settings (or are running an application that does this) review what you changed if there is some logging. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "BradM" wrote in message ... I have XP Prof with SP3 HP Photosmart 2710 printer (Drivers upto date with HP). Scenario: Using account that is a member of Adminstrator group, works fine. Normal User account enqueues the print job with error, does not print, but if the PC is rebooted it prints out when an adminstrator logs on. Restarting the print spool has no effect. All users have full access. Adding user to admin group alows user to print. All worked fine under SP2. This workstation was installed from scratch with SP3 on top of Sp2. At a loss. |
#4
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XP Professional SP3 - HP Photosmart 2710 - Admin works - Users
when the spooler is restarted, all pending print jobs are printed in the
spooler context. Disable Bidirectional on the ports tab. I've seen several HP drivers with language monitors (status notification dialogs) that require admin access to whatever it is that they need. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "BradM" wrote in message news Thanks for the reply Alan, I created a local group, so that I can trace what changes I made. I have given full access to \windows\system32\spool\printers, Modify access \windows\temp I have used some Tools like filemon and regmon, by doing runas to launch them, but no real evidence as to what is failing. The interesting thing, is the work is obviously spooled, but it is not until the workstation is rebooted, and logged on by a admin, does it print. I have also applied the security using the groups to the HP install directories, and sub-dirs with full access, but nothing appears to work. "Alan Morris [MSFT]" wrote: the driver or some monitor software is requiring access to a resource only the admin has access to. I'd check that users have read access to the spool directory (typically \windows\system32\spool\printers) and some drivers will write temp files to \windows\temp which breaks the user when this location is restricted. HP would be the best starting point for the resources they require. If you have changed any of the default security settings (or are running an application that does this) review what you changed if there is some logging. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "BradM" wrote in message ... I have XP Prof with SP3 HP Photosmart 2710 printer (Drivers upto date with HP). Scenario: Using account that is a member of Adminstrator group, works fine. Normal User account enqueues the print job with error, does not print, but if the PC is rebooted it prints out when an adminstrator logs on. Restarting the print spool has no effect. All users have full access. Adding user to admin group alows user to print. All worked fine under SP2. This workstation was installed from scratch with SP3 on top of Sp2. At a loss. |
#5
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XP Professional SP3 - HP Photosmart 2710 - Admin works - Users
Alan,
Thanks for answer, but made no difference. I have added more auditing to the registry, and I believe that I have got 1 step closer. For some stupid reason, the HP drivers are opening the HKLM\Software\Hewle... P\... with write+ mode. Std users do not have geenrally have anything other than read permission on HKLM. I have added the Local Group to the key + sub-keys, and it appears to go further. I have also posted on the HP printer forum. Yet no replies. Thanks again. I will continue my saga to fix this. "Alan Morris [MSFT]" wrote: when the spooler is restarted, all pending print jobs are printed in the spooler context. Disable Bidirectional on the ports tab. I've seen several HP drivers with language monitors (status notification dialogs) that require admin access to whatever it is that they need. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "BradM" wrote in message news Thanks for the reply Alan, I created a local group, so that I can trace what changes I made. I have given full access to \windows\system32\spool\printers, Modify access \windows\temp I have used some Tools like filemon and regmon, by doing runas to launch them, but no real evidence as to what is failing. The interesting thing, is the work is obviously spooled, but it is not until the workstation is rebooted, and logged on by a admin, does it print. I have also applied the security using the groups to the HP install directories, and sub-dirs with full access, but nothing appears to work. "Alan Morris [MSFT]" wrote: the driver or some monitor software is requiring access to a resource only the admin has access to. I'd check that users have read access to the spool directory (typically \windows\system32\spool\printers) and some drivers will write temp files to \windows\temp which breaks the user when this location is restricted. HP would be the best starting point for the resources they require. If you have changed any of the default security settings (or are running an application that does this) review what you changed if there is some logging. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "BradM" wrote in message ... I have XP Prof with SP3 HP Photosmart 2710 printer (Drivers upto date with HP). Scenario: Using account that is a member of Adminstrator group, works fine. Normal User account enqueues the print job with error, does not print, but if the PC is rebooted it prints out when an adminstrator logs on. Restarting the print spool has no effect. All users have full access. Adding user to admin group alows user to print. All worked fine under SP2. This workstation was installed from scratch with SP3 on top of Sp2. At a loss. |
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