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#1
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Internet works for wifi, not for wired desktop
Internet works for wifi, not for wired desktop
On top of every other problem, last night the internet went out for my desktop (the one that crashes all the time). But the wifi still works for the laptop. I've checked the cables to and from the box on my desk and to the network port on the computer. Nothing has changed. This is Verizon FIOS, Fiber Optic. I'll call them if you don't know the answer but now there is a lawnmower making a lot of noise. It has 3 boxes, one outside, one in the next room with a lot of lights, al (or many)l of which are on, and a tall thin thing on my desk that has two white lights, as normal. One looks like the map of the world and the other has concentric parentheses marks, each one bigger than t he next (Is there a name for that?) I pressed what might be a reset button (it has 2 curved arrows, making a circle) and after a bunch of blinking and turning red, it's back to 2 white lights |
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#2
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Internet works for wifi, not for wired desktop
micky wrote:
I pressed what might be a reset button (it has 2 curved arrows, making a circle) and after a bunch of blinking and turning red, it's back to 2 white lights Sounds like a WPS sync button rather than reset, just makes it easier to connect devices to wifi without them asking for a password |
#3
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Internet works for wifi, not for wired desktop
In alt.comp.os.windows-10, on Mon, 29 Jun 2020 17:54:16 +0300, micky
wrote: Internet works for wifi, not for wired desktop On top of every other problem, last night the internet went out for my desktop (the one that crashes all the time). But the wifi still works for the laptop. I've checked the cables to and from the box on my desk and to the network port on the computer. Nothing has changed. This is Verizon FIOS, Fiber Optic. I'll call them if you don't know the answer but now there is a lawnmower making a lot of noise. It has 3 boxes, one outside, one in the next room with a lot of lights, al (or many)l of which are on, and a tall thin thing on my desk that has two white lights, as normal. One looks like the map of the world and the other has concentric parentheses marks, each one bigger than t he next (Is there a name for that?) I pressed what might be a reset button (it has 2 curved arrows, making a circle) and after a bunch of blinking and turning red, it's back to 2 white lights The lawnmower stopped and I called verizon. They'e computer sort of understood the problem and it rebooted the whachamacallit, the ont, the lights on the thing on my desk flashed, but it's no different from before. A person will call me back when they finish the people ahead of me, in an hour or two. Now because of the virus, they say, they are only open 9 or 10 to 7 m-f and -5 Sat I don't get it. Don't these people work at home anyhow, or if not, why is it less safe to come in at night? Surely they don't spend 14 hours each night cleaning for the virus. I can't remember if the wifi originates in the middle box, the ont , or the thing on my desk. |
#4
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Internet works for wifi, not for wired desktop
micky wrote:
In alt.comp.os.windows-10, on Mon, 29 Jun 2020 17:54:16 +0300, micky wrote: Internet works for wifi, not for wired desktop On top of every other problem, last night the internet went out for my desktop (the one that crashes all the time). But the wifi still works for the laptop. I've checked the cables to and from the box on my desk and to the network port on the computer. Nothing has changed. This is Verizon FIOS, Fiber Optic. I'll call them if you don't know the answer but now there is a lawnmower making a lot of noise. It has 3 boxes, one outside, one in the next room with a lot of lights, al (or many)l of which are on, and a tall thin thing on my desk that has two white lights, as normal. One looks like the map of the world and the other has concentric parentheses marks, each one bigger than t he next (Is there a name for that?) I pressed what might be a reset button (it has 2 curved arrows, making a circle) and after a bunch of blinking and turning red, it's back to 2 white lights The lawnmower stopped and I called verizon. They'e computer sort of understood the problem and it rebooted the whachamacallit, the ont, the lights on the thing on my desk flashed, but it's no different from before. A person will call me back when they finish the people ahead of me, in an hour or two. Now because of the virus, they say, they are only open 9 or 10 to 7 m-f and -5 Sat I don't get it. Don't these people work at home anyhow, or if not, why is it less safe to come in at night? Surely they don't spend 14 hours each night cleaning for the virus. I can't remember if the wifi originates in the middle box, the ont , or the thing on my desk. What does "ipconfig" in Command Prompt show now ? If ipconfig is configured for the wired connection, it would suggest that DHCP to the router managed to communicate. ******* To get to Control Panels in Windows 10, right click Start, use the Run box and run "control" or "control.exe". In the Control Panels is Troubleshooters. Try the network troubleshooter. ******* Check your Device Manager. It's in the right-click of Start. See if there are any yellow marks on network devices. Paul |
#5
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Internet works for wifi, not for wired desktop
On 6/29/2020 10:54 AM, micky wrote:
Internet works for wifi, not for wired desktop On top of every other problem, last night the internet went out for my desktop (the one that crashes all the time). But the wifi still works for the laptop. I've checked the cables to and from the box on my desk and to the network port on the computer. Nothing has changed. This is Verizon FIOS, Fiber Optic. I'll call them if you don't know the answer but now there is a lawnmower making a lot of noise. It has 3 boxes, one outside, one in the next room with a lot of lights, al (or many)l of which are on, and a tall thin thing on my desk that has two white lights, as normal. One looks like the map of the world and the other has concentric parentheses marks, each one bigger than t he next (Is there a name for that?) I pressed what might be a reset button (it has 2 curved arrows, making a circle) and after a bunch of blinking and turning red, it's back to 2 white lights Dumb questiom: Did a glich some way disable the wired internet connection? Control Panel, Network and Internet, Network Connections Right click Icon to see if it is enabled. Things like this happen to me because of mouse dribble. (Randomm unintended mouse clickes) |
#6
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Internet works for wifi, not for wired desktop
On Mon, 29 Jun 2020 17:54:16 +0300, micky wrote:
Internet works for wifi, not for wired desktop In that case, the ONT is good. Period. The ONT doesn't know the difference between WiFi and wired Ethernet. The router, on the other hand, is still in play, but not likely to be the culprit. With no specific information to go on and just using experience, my thoughts go to the NIC on the desktop PC, the Ethernet cable, the TCP/IP configuration on the PC, and lastly the router. Does the desktop PC connection status tell you it's Disconnected, or does it give you the name of your router? As someone else suggested, if you open a Command Prompt, what does "ipconfig /all" tell you? If you don't know what to look for, copy/paste the output here and someone will tell you what to do next. Also, sooner or later, you're going to have to provide the make and model of the mystery boxes with lights so that people aren't forced to guess. snip |
#7
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Internet works for wifi, not for wired desktop
In article , Char Jackson
wrote: Also, sooner or later, you're going to have to provide the make and model of the mystery boxes with lights so that people aren't forced to guess. probably this: https://www.verizon.com/support/resi...pment/routers/ fios-quantum-gateway i don't think verizon provides the older actiontec anymore. |
#8
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Internet works for wifi, not for wired desktop
On 6/29/20 11:46 AM, knuttle wrote:
[snip] Things like this happen to me because of mouse dribble.Â* (Randomm unintended mouse clickes) I have found this to be a common problem with touchpads (normal on laptops). I usually disable the touchpad and use an external device. -- Mark Lloyd http://notstupid.us/ "Who made who?" [AC/DC] |
#9
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Internet works for wifi, not for wired desktop
On 2020-06-29 09:46, knuttle wrote:
mouse dribble Love the description. I have a customer who press down on the mouse button when she move the mouse. Oh Boy! Drives her husband nuts |
#10
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Internet works for wifi, not for wired desktop
Hi Micky,
Follow everyone elses suggestions first, especially Paul's. I had a customer with this problem once. Could only connect to the Internet with their WiFi. They could connect to the router's configuration just fine. Turned out it was their new,carppy Netgear router at fault. Here is a test to see if it is the router: 0) make sure you are not logging into someone else's WiFi (I see this all the time). Good test: power off your router and see if the WiFi still works. The following is valid only is you are able to surf with your WiFi 1) open a cmd prompt 2) run "ipconfig /all" and find your default router also called "gateway". This is the address to your router. 3) "ping router_IP" to see if it works. If not, something is wrong at your end (make sure you did not goof the IP address). 4) if the ping works, open a web browser and go to the router's IP address. If you don't get a log on screen, then something is wrong at your end (make sure you did not goof the IP address). If you get a log on prompt for the router, then get a new router. -T |
#11
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Internet works for wifi, not for wired desktop
In article , wrote:
0) make sure you are not logging into someone else's WiFi (I see this all the time). Good test: power off your router and see if the WiFi still works. better test: check which ssid it's using. The following is valid only is you are able to surf with your WiFi 1) open a cmd prompt 2) run "ipconfig /all" and find your default router also called "gateway". This is the address to your router. it's much easier to check the network settings. but even that is usually not needed since the gateway is normally .1 in whatever ip block the lan is using, usually 192.168.0.1 or 192.168.1.1, sometimes a 10.*.*.* block. 3) "ping router_IP" to see if it works. If not, something is wrong at your end (make sure you did not goof the IP address). or just load the router's admin page at the above address. even easier, some routers respond to specific dns queries, such as netgear and routerlogin.net, eliminating the need to know its ip address. 4) if the ping works, open a web browser and go to the router's IP address. If you don't get a log on screen, then something is wrong at your end (make sure you did not goof the IP address). If you get a log on prompt for the router, then get a new router. that is bad advice. |
#12
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Internet works for wifi, not for wired desktop
In alt.comp.os.windows-10, on Mon, 29 Jun 2020 12:46:20 -0400, knuttle
wrote: On 6/29/2020 10:54 AM, micky wrote: Internet works for wifi, not for wired desktop On top of every other problem, last night the internet went out for my desktop (the one that crashes all the time). But the wifi still works for the laptop. I've checked the cables to and from the box on my desk and to the network port on the computer. Nothing has changed. This is Verizon FIOS, Fiber Optic. I'll call them if you don't know the answer but now there is a lawnmower making a lot of noise. It has 3 boxes, one outside, one in the next room with a lot of lights, al (or many)l of which are on, and a tall thin thing on my desk that has two white lights, as normal. One looks like the map of the world and the other has concentric parentheses marks, each one bigger than t he next (Is there a name for that?) I pressed what might be a reset button (it has 2 curved arrows, making a circle) and after a bunch of blinking and turning red, it's back to 2 white lights Dumb questiom: Did a glich some way disable the wired internet connection? Control Panel, Network and Internet, Network Connections Right click Icon to see if it is enabled. I don't think these things are loaded in safe mode. I would expect to be able to get tot he settings using Control Panel anyhow, but no such luck. But Verizon called back after an hour or two and we went over the problems. I got the new router an 2 hours ago and I'll put it in some time today. Things like this happen to me because of mouse dribble. (Randomm unintended mouse clickes) |
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