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#1
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Crash When Printing From Any Program
I am using Windows XP Professional. This installation is new; very little,
outside Microsoft Office 2007 and the Novell Client, have been added to the installation. There are no viruses or spyware. The printer being used is an HP LaserJet 4300tn. It is connected to 25 computers via network (using a TCP/IP port). When I attempt to print from any program, from any of these computers, to this printer, I receive a "Notepad has encountered a problem and needs to close. We are sorry for the inconvenience" error message. I am then presented with the opportunity of sending the message to Microsoft. Only one thing I have noticed will temporarily fix the issue: if I stop and then restart the Printer Spooler service, it will then print perfectly. |
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#3
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Crash When Printing From Any Program
Thanks for the suggestion, Cari.
Unfortunately, this did not work. Well, it did work initially, but when I restarted the machine, it returned to its old ways. I disconnected the printer by temporarily disabling the network connection (as I said, it is a networked printer). Then, I deleted the printer from the "Printers and Faxes" window and also removed the driver from the "Print Server Properties" dialog box. Next, I restarted the computer and immediately readded the printer, using the newly downloaded driver from HP. I tried to print from Notepad, and it worked without a hitch. I did the same from Word 2007, and that worked fine, too. I then restarted the machine. Then, I again tried printing from Notepad -- it crashed, just as it did before. The same happened with Word 2007. Here is something else I noticed: if I restart the Printer Spooler service (using "services.msc"), I can print one time (and one time only) again. Then, it begins to exhibit the problem again once I try to print. Here are some events from Event Viewer, for what it's worth: Event Type: Error Event Source: Microsoft Office 12 Event Category: None Event ID: 1000 Date: 1/15/2009 Time: 2:22:10 PM User: N/A Computer: B4_R41_C01 Description: Faulting application winword.exe, version 12.0.6331.5000, stamp 48fa27b4, faulting module hpc6r5r1.dll, version 0.3.1537.66, stamp 47f64c73, debug? 0, fault address 0x00014fce. ------------------------------------------ Event Type: Error Event Source: Application Hang Event Category: (101) Event ID: 1002 Date: 1/15/2009 Time: 2:37:51 PM User: N/A Computer: B4_R41_C01 Description: Hanging application notepad.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000. "Cari (MS-MVP)" wrote: The crash of the spooler is the clue. You have corrupted printer drivers. Uninstall and reinstall them. http://www.coribright.com/windows/Article_One.htm Do NOT miss out Step 4. If you do, you will simply end up reinstalling the corrupted drivers. |
#4
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Crash When Printing From Any Program
Update: It seems now that the crashes are somewhat random. I can print
successfully approximately two times out of ten. I cannot understand this problem at all. |
#5
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Crash When Printing From Any Program
the HP driver hpc6r5r1.dll
Faulting application winword.exe, version 12.0.6331.5000, stamp 48fa27b4, faulting module hpc6r5r1.dll, version 0.3.1537.66, stamp 47f64c73, debug? 0, fault address 0x00014fce. is corrupting memory of the process in which it is loaded thus causing the termination of the process. Can you open the printer properties and get an explorer popup stating some of the pages cannot be loaded? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Jason Freeman" wrote in message ... Thanks for the suggestion, Cari. Unfortunately, this did not work. Well, it did work initially, but when I restarted the machine, it returned to its old ways. I disconnected the printer by temporarily disabling the network connection (as I said, it is a networked printer). Then, I deleted the printer from the "Printers and Faxes" window and also removed the driver from the "Print Server Properties" dialog box. Next, I restarted the computer and immediately readded the printer, using the newly downloaded driver from HP. I tried to print from Notepad, and it worked without a hitch. I did the same from Word 2007, and that worked fine, too. I then restarted the machine. Then, I again tried printing from Notepad -- it crashed, just as it did before. The same happened with Word 2007. Here is something else I noticed: if I restart the Printer Spooler service (using "services.msc"), I can print one time (and one time only) again. Then, it begins to exhibit the problem again once I try to print. Here are some events from Event Viewer, for what it's worth: Event Type: Error Event Source: Microsoft Office 12 Event Category: None Event ID: 1000 Date: 1/15/2009 Time: 2:22:10 PM User: N/A Computer: B4_R41_C01 Description: Faulting application winword.exe, version 12.0.6331.5000, stamp 48fa27b4, faulting module hpc6r5r1.dll, version 0.3.1537.66, stamp 47f64c73, debug? 0, fault address 0x00014fce. ------------------------------------------ Event Type: Error Event Source: Application Hang Event Category: (101) Event ID: 1002 Date: 1/15/2009 Time: 2:37:51 PM User: N/A Computer: B4_R41_C01 Description: Hanging application notepad.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000. "Cari (MS-MVP)" wrote: The crash of the spooler is the clue. You have corrupted printer drivers. Uninstall and reinstall them. http://www.coribright.com/windows/Article_One.htm Do NOT miss out Step 4. If you do, you will simply end up reinstalling the corrupted drivers. |
#6
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Crash When Printing From Any Program
Alan, I'm not at work at the moment, so I will give you a more definitive
answer tomorrow morning. Having said that, I believe I was able to successfully go into all the properties tabs for the printer, like "General,""Sharing," "Tabs,"etc. Nonetheless, let's assume that I try it tomorrow and it does indeed say that some cannot be loaded. What would that indicate and what would I do about it? Thanks! "Alan Morris [MSFT]" wrote: the HP driver hpc6r5r1.dll Faulting application winword.exe, version 12.0.6331.5000, stamp 48fa27b4, faulting module hpc6r5r1.dll, version 0.3.1537.66, stamp 47f64c73, debug? 0, fault address 0x00014fce. is corrupting memory of the process in which it is loaded thus causing the termination of the process. Can you open the printer properties and get an explorer popup stating some of the pages cannot be loaded? |
#7
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Crash When Printing From Any Program
I pinged the HP print driver developer who works out of Redmond. He did not
have time but had asked which printer model is this driver for? One deficiency which HP has continued through the years (I've discussed this with HP so no disrespect intended) is the incompatibility of previous driver version registry settings with the next version of the print driver. Basically, version 1 print driver writes x registry key. Now version 2 driver comes along and the end users (you) updates version 1 driver to version 2. When version 2 driver reads the registry keys, it does not handle the version 1 data and the process which loads the data can terminate or handle this exception and complain (this is the popup in explorer). HP's recommendation is to completely uninstall the old driver (which means deleting the printer, the driver, and uninstalling any other software that was installed with the setup.exe) and then reinstall the printer using the new driver. This is not a simple feat when you have 200 of these devices installed on a print server. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Jason Freeman" wrote in message ... Alan, I'm not at work at the moment, so I will give you a more definitive answer tomorrow morning. Having said that, I believe I was able to successfully go into all the properties tabs for the printer, like "General,""Sharing," "Tabs,"etc. Nonetheless, let's assume that I try it tomorrow and it does indeed say that some cannot be loaded. What would that indicate and what would I do about it? Thanks! "Alan Morris [MSFT]" wrote: the HP driver hpc6r5r1.dll Faulting application winword.exe, version 12.0.6331.5000, stamp 48fa27b4, faulting module hpc6r5r1.dll, version 0.3.1537.66, stamp 47f64c73, debug? 0, fault address 0x00014fce. is corrupting memory of the process in which it is loaded thus causing the termination of the process. Can you open the printer properties and get an explorer popup stating some of the pages cannot be loaded? |
#8
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Crash When Printing From Any Program
The printer is an HP LaserJet 4300tn, and I went to HP's site to grab the
latest version of the driver for that model. Specifically, I used the HP LaserJet 4300 PCL6 driver. (Just for kicks, I completely uninstalled and removed the PLC6 driver from my system and tried replacing it with the HP LaserJet 4300 PCL5 driver, and that had the exact same problems.) I don't think driver-version incompatibility is the problem. The Windows XP installation is fresh, so that printer driver was the first I had installed on it. For now, I have removed the LaserJet 4300 driver and replaced it with a LaserJet 4000 driver (which was last updated in 2003, unfortunately), and it works like a charm, from what I can see. In the little testing that I have done so far, I have not gotten the 4000 driver to crash at all. I don't like doing that, but this printer *must* work. Even though I've found a workaround, it would still be nice to know why the *actual* driver for this printer is having these issues. Doesn't this -- and the fact that this Windows installation is updated and fresh -- point to the problem likely being with the LaserJet 4300 driver itself rather than anything else? "Alan Morris [MSFT]" wrote: I pinged the HP print driver developer who works out of Redmond. He did not have time but had asked which printer model is this driver for? One deficiency which HP has continued through the years (I've discussed this with HP so no disrespect intended) is the incompatibility of previous driver version registry settings with the next version of the print driver. Basically, version 1 print driver writes x registry key. Now version 2 driver comes along and the end users (you) updates version 1 driver to version 2. When version 2 driver reads the registry keys, it does not handle the version 1 data and the process which loads the data can terminate or handle this exception and complain (this is the popup in explorer). HP's recommendation is to completely uninstall the old driver (which means deleting the printer, the driver, and uninstalling any other software that was installed with the setup.exe) and then reinstall the printer using the new driver. This is not a simple feat when you have 200 of these devices installed on a print server. |
#9
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Crash When Printing From Any Program
Yes the driver is the issue.
Contact HP and verify if an updated version of the driver will be available. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Jason Freeman" wrote in message ... The printer is an HP LaserJet 4300tn, and I went to HP's site to grab the latest version of the driver for that model. Specifically, I used the HP LaserJet 4300 PCL6 driver. (Just for kicks, I completely uninstalled and removed the PLC6 driver from my system and tried replacing it with the HP LaserJet 4300 PCL5 driver, and that had the exact same problems.) I don't think driver-version incompatibility is the problem. The Windows XP installation is fresh, so that printer driver was the first I had installed on it. For now, I have removed the LaserJet 4300 driver and replaced it with a LaserJet 4000 driver (which was last updated in 2003, unfortunately), and it works like a charm, from what I can see. In the little testing that I have done so far, I have not gotten the 4000 driver to crash at all. I don't like doing that, but this printer *must* work. Even though I've found a workaround, it would still be nice to know why the *actual* driver for this printer is having these issues. Doesn't this -- and the fact that this Windows installation is updated and fresh -- point to the problem likely being with the LaserJet 4300 driver itself rather than anything else? "Alan Morris [MSFT]" wrote: I pinged the HP print driver developer who works out of Redmond. He did not have time but had asked which printer model is this driver for? One deficiency which HP has continued through the years (I've discussed this with HP so no disrespect intended) is the incompatibility of previous driver version registry settings with the next version of the print driver. Basically, version 1 print driver writes x registry key. Now version 2 driver comes along and the end users (you) updates version 1 driver to version 2. When version 2 driver reads the registry keys, it does not handle the version 1 data and the process which loads the data can terminate or handle this exception and complain (this is the popup in explorer). HP's recommendation is to completely uninstall the old driver (which means deleting the printer, the driver, and uninstalling any other software that was installed with the setup.exe) and then reinstall the printer using the new driver. This is not a simple feat when you have 200 of these devices installed on a print server. |
#10
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Crash When Printing From Any Program
Jason, I know it has been some time, have you resolved this issue. We are having the same problem with Novell and the "P" series HP laserjet printers. I think HP might be coming out to take a look, but I have only found one or two other people having the same issue and was wondering if there was a fix yet. Thank you for any information you might be able to give. Bill -- Bill_D ------------------------------------------------------------------------ Bill_D's Profile: http://forums.techarena.in/members/112415.htm View this thread: http://forums.techarena.in/xp-print-fax/1103695.htm http://forums.techarena.in |
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