MS Office update 2000 - 2003 killed Outlook Express

On 6/17/2010 1:18 PM, PA Bear [MS MVP] wrote:

1. If OL's no longer used (including Outlook's Calendaring function),
Remove OL from the install of Office.

2. Adjust/correct the Registry as needed per my previous reply.

3. Now configure Automatic Updates to the Notify Only setting then never
Approve the install of an OL update; cf.
http://support.microsoft.com/kb/306525.

If another OL 2003 update is installed, chances are the "sharing" option
in the Registry will appear again. This does not happen if
Office/Outlook 2007 or 2010 is installed.

Thanks for the additional info.

--

YW. (Why did you remove the crosspost to OE General in your reply?)

John H Meyers wrote:
On 6/17/2010 1:18 PM, PA Bear [MS MVP] wrote:

1. If OL's no longer used (including Outlook's Calendaring function),
Remove OL from the install of Office.

2. Adjust/correct the Registry as needed per my previous reply.

3. Now configure Automatic Updates to the Notify Only setting then never
Approve the install of an OL update; cf.
http://support.microsoft.com/kb/306525.

If another OL 2003 update is installed, chances are the "sharing" option
in the Registry will appear again. This does not happen if
Office/Outlook 2007 or 2010 is installed.

Thanks for the additional info.

YW. (Why did you remove the crosspost to OE General in your reply?)

John H Meyers wrote:
On 6/17/2010 1:18 PM, PA Bear [MS MVP] wrote:

1. If OL's no longer used (including Outlook's Calendaring function),
Remove OL from the install of Office.

2. Adjust/correct the Registry as needed per my previous reply.

3. Now configure Automatic Updates to the Notify Only setting then never
Approve the install of an OL update; cf.
http://support.microsoft.com/kb/306525.

If another OL 2003 update is installed, chances are the "sharing" option
in the Registry will appear again. This does not happen if
Office/Outlook 2007 or 2010 is installed.

Thanks for the additional info.

If resolved - nevermind, but just saw this thread among my 1100 unreads and
didn't read every message in ths thread. If NOT resolved:

The FIRST part of your description" someone in my office ...following an
update of MS Office from "2000" to "2003".

Did you ask IT, or whoever did the Office 2003 tinkering ?
So this was a server/client setup ? A company you work for ?
Sent out a CD for you to install ?
DOES Outlook 2003 work ok ?
Was it meant for OE ? Or did they assume ( as most biz would) that you were
using Outlook ( not Express version).
If so, I assume their script set Outlook to be the default and during the
install, IF it was set to recognize OE at all, it would have migrated the
data into Outlook and then made Outlook the default. That IS after after all
why the update was mandatory. Right ?

I've had issues in the past ( Office2000-2003 time frame), where remote
sales folks ( who were assumed to be running Outlook from our server) would
boot their PC offline, then connect ,fetch their email and disconnect (
booted into cached-mode, never actually logging onto the main server.). We
got calls from some of those sales folks because WHEN /IF they logged on to
main server, some settings WOULD have been changed allowing their mail to
then work properly ( repointed folders etc). As long as they did not log
onto domain - no change. And OE can't log onto domain.

Go to Control Panel - Mail - and check settings - let us know here.
Is it outlook - where are the files stored etc, compare to where OE THINKS
the files are, etc

Google - lots of good help for OE migration

"John H Meyers" wrote in message
...
On 6/16/2010 11:28 AM, I wrote:

Someone in my office has just had precisely the same experience
as in the two reports below, where, on XP Pro/SP3,
following an update of MS Office from "2000" to "2003,"
Outlook Express is never again functional,
first complaining upon every launch
"Unable to open the Address Book,
The Address book may not be installed properly"
and then also unable to create any outgoing message
(whether new or a reply), always declaring
"There was an error opening this message. An error has occurred."

The following previous reports of identical incidents
failed to produce any solution for OE, nor have I been able,
after as much searching as I'm capable of imagining to try,
to find any solution mentioned anywhere else.

Identical previous reports:

"Install of Office 2003 Pro killed Outlook Express" [Jan. 2004]
http://groups.google.com/group/micro...c5f9c6bf0f975a

"Can't create message in Outlook Express" [Feb. 2006]
(after upgrading MS Office from 2000 to 2003)
http://www.hardwareanalysis.com/content/topic/55096/


Now here's a curious coincidence:

Quoting http://support.microsoft.com/kb/917288

Error message when you open the Windows Address Book or you open Outlook
Express
after you install cumulative security update 911567 (MS06-016)

After you install cumulative security update 911567 for Outlook Express
that is described in security bulletin MS06-016,
you may experience the following symptoms when you try
to open Outlook Express or the Windows Address Book:

You may receive an error message that resembles the following:

'unable to open address book. Address book may not be installed correctly'

When you open Outlook Express, you may be able to receive e-mail,
but you cannot send e-mail or reply to e-mail.

[End quote]


Why, those are _exactly_ the same symptoms as in the problem
which we have just experienced, and others have reported in the past.

Could it be that the Office 2003 update happened to include
essentially the same update as the above-referenced "security update"?

The symptom is said to be potentially due to a previously undetected
address book corruption, which the "security update" subsequently detects;
might this be why Windows Live Mail also refuses to import the original
address book?


--

If resolved - nevermind, but just saw this thread among my 1100 unreads and
didn't read every message in ths thread. If NOT resolved:

The FIRST part of your description" someone in my office ...following an
update of MS Office from "2000" to "2003".

Did you ask IT, or whoever did the Office 2003 tinkering ?
So this was a server/client setup ? A company you work for ?
Sent out a CD for you to install ?
DOES Outlook 2003 work ok ?
Was it meant for OE ? Or did they assume ( as most biz would) that you were
using Outlook ( not Express version).
If so, I assume their script set Outlook to be the default and during the
install, IF it was set to recognize OE at all, it would have migrated the
data into Outlook and then made Outlook the default. That IS after after all
why the update was mandatory. Right ?

I've had issues in the past ( Office2000-2003 time frame), where remote
sales folks ( who were assumed to be running Outlook from our server) would
boot their PC offline, then connect ,fetch their email and disconnect (
booted into cached-mode, never actually logging onto the main server.). We
got calls from some of those sales folks because WHEN /IF they logged on to
main server, some settings WOULD have been changed allowing their mail to
then work properly ( repointed folders etc). As long as they did not log
onto domain - no change. And OE can't log onto domain.

Go to Control Panel - Mail - and check settings - let us know here.
Is it outlook - where are the files stored etc, compare to where OE THINKS
the files are, etc

Google - lots of good help for OE migration

"John H Meyers" wrote in message
...
On 6/16/2010 11:28 AM, I wrote:

Someone in my office has just had precisely the same experience
as in the two reports below, where, on XP Pro/SP3,
following an update of MS Office from "2000" to "2003,"
Outlook Express is never again functional,
first complaining upon every launch
"Unable to open the Address Book,
The Address book may not be installed properly"
and then also unable to create any outgoing message
(whether new or a reply), always declaring
"There was an error opening this message. An error has occurred."

The following previous reports of identical incidents
failed to produce any solution for OE, nor have I been able,
after as much searching as I'm capable of imagining to try,
to find any solution mentioned anywhere else.

Identical previous reports:

"Install of Office 2003 Pro killed Outlook Express" [Jan. 2004]
http://groups.google.com/group/micro...c5f9c6bf0f975a

"Can't create message in Outlook Express" [Feb. 2006]
(after upgrading MS Office from 2000 to 2003)
http://www.hardwareanalysis.com/content/topic/55096/


Now here's a curious coincidence:

Quoting http://support.microsoft.com/kb/917288

Error message when you open the Windows Address Book or you open Outlook
Express
after you install cumulative security update 911567 (MS06-016)

After you install cumulative security update 911567 for Outlook Express
that is described in security bulletin MS06-016,
you may experience the following symptoms when you try
to open Outlook Express or the Windows Address Book:

You may receive an error message that resembles the following:

'unable to open address book. Address book may not be installed correctly'

When you open Outlook Express, you may be able to receive e-mail,
but you cannot send e-mail or reply to e-mail.

[End quote]


Why, those are _exactly_ the same symptoms as in the problem
which we have just experienced, and others have reported in the past.

Could it be that the Office 2003 update happened to include
essentially the same update as the above-referenced "security update"?

The symptom is said to be potentially due to a previously undetected
address book corruption, which the "security update" subsequently detects;
might this be why Windows Live Mail also refuses to import the original
address book?


--

"- Bobb -" wrote in message
...

If resolved - nevermind, but just saw this thread among my 1100 unreads
and
didn't read every message in ths thread. If NOT resolved:

Is this a looooooooooooooong story, even though uneducated in its
fundamentals?

"- Bobb -" wrote in message
...

If resolved - nevermind, but just saw this thread among my 1100 unreads
and
didn't read every message in ths thread. If NOT resolved:

Is this a looooooooooooooong story, even though uneducated in its
fundamentals?

1. It's 2010, not 2004 or 2006.

2. If someone's installing KB911567 (Apr-06) in July 2010, something's
VERY wrong with their computer (and brain).

Microsoft Outlook updates change the default mail handler to Microsoft
Outlook
http://www.oehelp.com/OETips.aspx#13
Related: http://support.microsoft.com/kb/933450


On Jun 16, 8:43*pm, John H Meyers wrote:
snip
Identical previous reports:

"Install of Office 2003 Pro killed Outlook Express" [Jan. 2004]
http://groups.google.com/group/micro...setup/msg/1dc5...

"Can't create message in Outlook Express" [Feb. 2006]
(after upgrading MS Office from 2000 to 2003)
http://www.hardwareanalysis.com/content/topic/55096/

Now here's a curious coincidence:

Quoting http://support.microsoft.com/kb/917288

Error message when you open the Windows Address Book or you open Outlook Express
after you install cumulative security update 911567 (MS06-016)

After you install cumulative security update 911567 for Outlook Express
that is described in security bulletin MS06-016,
you may experience the following symptoms when you try
to open Outlook Express or the Windows Address Book:

You may receive an error message that resembles the following:

'unable to open address book. Address book may not be installed correctly'

When you open Outlook Express, you may be able to receive e-mail,
but you cannot send e-mail or reply to e-mail.

[End quote]

Why, those are _exactly_ the same symptoms as in the problem
which we have just experienced, and others have reported in the past.

Could it be that the Office 2003 update happened to include
essentially the same update as the above-referenced "security update"?

The symptom is said to be potentially due to a previously undetected
address book corruption, which the "security update" subsequently detects;
might this be why Windows Live Mail also refuses to import the original address book?

1. It's 2010, not 2004 or 2006.

2. If someone's installing KB911567 (Apr-06) in July 2010, something's
VERY wrong with their computer (and brain).

Microsoft Outlook updates change the default mail handler to Microsoft
Outlook
http://www.oehelp.com/OETips.aspx#13
Related: http://support.microsoft.com/kb/933450


On Jun 16, 8:43*pm, John H Meyers wrote:
snip
Identical previous reports:

"Install of Office 2003 Pro killed Outlook Express" [Jan. 2004]
http://groups.google.com/group/micro...setup/msg/1dc5...

"Can't create message in Outlook Express" [Feb. 2006]
(after upgrading MS Office from 2000 to 2003)
http://www.hardwareanalysis.com/content/topic/55096/

Now here's a curious coincidence:

Quoting http://support.microsoft.com/kb/917288

Error message when you open the Windows Address Book or you open Outlook Express
after you install cumulative security update 911567 (MS06-016)

After you install cumulative security update 911567 for Outlook Express
that is described in security bulletin MS06-016,
you may experience the following symptoms when you try
to open Outlook Express or the Windows Address Book:

You may receive an error message that resembles the following:

'unable to open address book. Address book may not be installed correctly'

When you open Outlook Express, you may be able to receive e-mail,
but you cannot send e-mail or reply to e-mail.

[End quote]

Why, those are _exactly_ the same symptoms as in the problem
which we have just experienced, and others have reported in the past.

Could it be that the Office 2003 update happened to include
essentially the same update as the above-referenced "security update"?

The symptom is said to be potentially due to a previously undetected
address book corruption, which the "security update" subsequently detects;
might this be why Windows Live Mail also refuses to import the original address book?

PA Bear,

can we open Outlook just to practice on it for the day when . . . ???


PA Bear wrote:
1. It's 2010, not 2004 or 2006.

2. If someone's installing KB911567 (Apr-06) in July 2010, something's
VERY wrong with their computer (and brain).

Microsoft Outlook updates change the default mail handler to Microsoft
Outlook
http://www.oehelp.com/OETips.aspx#13
Related: http://support.microsoft.com/kb/933450


On Jun 16, 8:43 pm, John H Meyers wrote:
snip
Identical previous reports:

"Install of Office 2003 Pro killed Outlook Express" [Jan. 2004]
http://groups.google.com/group/micro...setup/msg/1dc5...

"Can't create message in Outlook Express" [Feb. 2006]
(after upgrading MS Office from 2000 to 2003)
http://www.hardwareanalysis.com/content/topic/55096/

Now here's a curious coincidence:

Quoting http://support.microsoft.com/kb/917288

Error message when you open the Windows Address Book or you open
Outlook Express after you install cumulative security update 911567
(MS06-016)

After you install cumulative security update 911567 for Outlook
Express
that is described in security bulletin MS06-016,
you may experience the following symptoms when you try
to open Outlook Express or the Windows Address Book:

You may receive an error message that resembles the following:

'unable to open address book. Address book may not be installed
correctly'

When you open Outlook Express, you may be able to receive e-mail,
but you cannot send e-mail or reply to e-mail.

[End quote]

Why, those are _exactly_ the same symptoms as in the problem
which we have just experienced, and others have reported in the past.

Could it be that the Office 2003 update happened to include
essentially the same update as the above-referenced "security
update"?

The symptom is said to be potentially due to a previously undetected
address book corruption, which the "security update" subsequently
detects;
might this be why Windows Live Mail also refuses to import the
original address book?

PA Bear,

can we open Outlook just to practice on it for the day when . . . ???


PA Bear wrote:
1. It's 2010, not 2004 or 2006.

2. If someone's installing KB911567 (Apr-06) in July 2010, something's
VERY wrong with their computer (and brain).

Microsoft Outlook updates change the default mail handler to Microsoft
Outlook
http://www.oehelp.com/OETips.aspx#13
Related: http://support.microsoft.com/kb/933450


On Jun 16, 8:43 pm, John H Meyers wrote:
snip
Identical previous reports:

"Install of Office 2003 Pro killed Outlook Express" [Jan. 2004]
http://groups.google.com/group/micro...setup/msg/1dc5...

"Can't create message in Outlook Express" [Feb. 2006]
(after upgrading MS Office from 2000 to 2003)
http://www.hardwareanalysis.com/content/topic/55096/

Now here's a curious coincidence:

Quoting http://support.microsoft.com/kb/917288

Error message when you open the Windows Address Book or you open
Outlook Express after you install cumulative security update 911567
(MS06-016)

After you install cumulative security update 911567 for Outlook
Express
that is described in security bulletin MS06-016,
you may experience the following symptoms when you try
to open Outlook Express or the Windows Address Book:

You may receive an error message that resembles the following:

'unable to open address book. Address book may not be installed
correctly'

When you open Outlook Express, you may be able to receive e-mail,
but you cannot send e-mail or reply to e-mail.

[End quote]

Why, those are _exactly_ the same symptoms as in the problem
which we have just experienced, and others have reported in the past.

Could it be that the Office 2003 update happened to include
essentially the same update as the above-referenced "security
update"?

The symptom is said to be potentially due to a previously undetected
address book corruption, which the "security update" subsequently
detects;
might this be why Windows Live Mail also refuses to import the
original address book?