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#1
September 17th 04, 01:17 AM
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A Question About Remote Assistance & Windows Messenger
A question to the collective knowledge of the group.
I would like to be able to use the Remote Assistance to help my father with occassional PC problems now that we both have Windows XP Pro and broadband connections. In the reading that I have done about Remote Assistance it is necessary to have Windows Messenger installed on both PCs and initiate the Remote Assistance session via Windows Messenger especially if one of both parties are behind a firewall? Is this correct? If this is the case which version of Windows Messenger is better to reinstall 4.7 or 5.0 (I removed Windows Messenger 4.7 from my PC when I installed MSN Messenger)? Thanks in advance to all who reply. -- Regards, Steve ------------------------------------------- Steve Remington Hawthorn, Victoria, Australia (Remember Steve Remington "is" my name so remove the "notmy" to send an email) ------------------------------------------- Great spirits have always encountered violent opposition from mediocre minds. Albert Einstein ------------------------------------------- 
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#2
September 17th 04, 05:53 AM
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A Question About Remote Assistance & Windows Messenger
Hi Steve,
Either, however you will be prompted to update, do so and be done. -- All the Best, Kelly Microsoft-MVP Windows® XP Troubleshooting Windows XP http://www.kellys-korner-xp.com "Steve Remington" wrote in message ... A question to the collective knowledge of the group. I would like to be able to use the Remote Assistance to help my father with occassional PC problems now that we both have Windows XP Pro and broadband connections. In the reading that I have done about Remote Assistance it is necessary to have Windows Messenger installed on both PCs and initiate the Remote Assistance session via Windows Messenger especially if one of both parties are behind a firewall? Is this correct? If this is the case which version of Windows Messenger is better to reinstall 4.7 or 5.0 (I removed Windows Messenger 4.7 from my PC when I installed MSN Messenger)? Thanks in advance to all who reply. -- Regards, Steve ------------------------------------------- Steve Remington Hawthorn, Victoria, Australia (Remember Steve Remington "is" my name so remove the "notmy" to send an email) ------------------------------------------- Great spirits have always encountered violent opposition from mediocre minds. Albert Einstein -------------------------------------------
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#4
September 18th 04, 06:18 AM
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A Question About Remote Assistance & Windows Messenger
Most welcome and hope all goes well, Steve.
-- All the Best, Kelly Microsoft-MVP Windows® XP Troubleshooting Windows XP http://www.kellys-korner-xp.com "Steve Remington" wrote in message ... Kelly, Thanks for the reply. I will install Windows Messenger 5.0 on both PCs and see how it goes. -- Regards, Steve ------------------------------------------- Steve Remington Hawthorn, Victoria, Australia (Remember Steve Remington "is" my name so remove the "notmy" to send an email) ------------------------------------------- Great spirits have always encountered violent opposition from mediocre minds. Albert Einstein ------------------------------------------- "Kelly" wrote in message ... Hi Steve, Either, however you will be prompted to update, do so and be done. -- All the Best, Kelly Microsoft-MVP Windows® XP Troubleshooting Windows XP http://www.kellys-korner-xp.com "Steve Remington" wrote in message ... A question to the collective knowledge of the group. I would like to be able to use the Remote Assistance to help my father with occassional PC problems now that we both have Windows XP Pro and broadband connections. In the reading that I have done about Remote Assistance it is necessary to have Windows Messenger installed on both PCs and initiate the Remote Assistance session via Windows Messenger especially if one of both parties are behind a firewall? Is this correct? If this is the case which version of Windows Messenger is better to reinstall 4.7 or 5.0 (I removed Windows Messenger 4.7 from my PC when I installed MSN Messenger)? Thanks in advance to all who reply. -- Regards, Steve ------------------------------------------- Steve Remington Hawthorn, Victoria, Australia (Remember Steve Remington "is" my name so remove the "notmy" to send an email) ------------------------------------------- Great spirits have always encountered violent opposition from mediocre minds. Albert Einstein -------------------------------------------
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