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Kaspersky has gone to poop



 
 
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  #1  
Old February 9th 19, 05:39 AM posted to alt.comp.os.windows-10
T
external usenet poster
 
Posts: 4,600
Default Kaspersky has gone to poop

Hi All,

Tried to contact Kaspersky sales today. Tech support
told me they are now only "on line". Your only
contact with Kaspersky sales is the *accursed* Digital
River. My dedicated sales manager at Kaspersky has
been let go as well. I really likes the guy too.
Hopefully someone else picks him up quickly. he
was very, very good.

I had to switch a government vendor out a few months ago
as the gov required him to "attest" that he was not using any
Kaspersky product(s). So I switched him over to ESET.
Both of us have been quite happy. My office VM's are now all
on ESET as well. My supply of K aspersky NFR (not for resale)
licenses will expire after a few months and there will be no
one to renew them. And I refuse to become part of the revenue
stream from products I sell.

Anyway ESET gets good marks from av-comparatives and is
really easy to install and maintain. And a remarkable
small foot print. And my "should not own a computer"
customers are not having any troubles using it either.
I do not get the endless calls wanting to know why ESET
is doing this or that.

ESET has America based tech support, which is good, but
they are not Americans. They are H1b visa Indians. But
at least their English is better and they have a lot more
freedom to help, comparable to actual Americans. They
are not locked into the "follow the script or you are fired"
straight jacket that India based outsourced support often
suffers from. So far I have no complaints. (Lets see
if they actually fix the email issue I reported in
Endpoint!!!)

I hate to see Kaspersky go. I have sold them for so many
years. It is sad.

-T
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  #2  
Old February 9th 19, 02:35 PM posted to alt.comp.os.windows-10
CRNG
external usenet poster
 
Posts: 444
Default Kaspersky has gone to poop

Thanks for the news. I'll try Eset when I have a chance.

On Fri, 8 Feb 2019 20:39:46 -0800, T wrote in


Hi All,

Tried to contact Kaspersky sales today. Tech support
told me they are now only "on line". Your only
contact with Kaspersky sales is the *accursed* Digital
River. My dedicated sales manager at Kaspersky has
been let go as well. I really likes the guy too.
Hopefully someone else picks him up quickly. he
was very, very good.

I had to switch a government vendor out a few months ago
as the gov required him to "attest" that he was not using any
Kaspersky product(s). So I switched him over to ESET.
Both of us have been quite happy. My office VM's are now all
on ESET as well. My supply of K aspersky NFR (not for resale)
licenses will expire after a few months and there will be no
one to renew them. And I refuse to become part of the revenue
stream from products I sell.

Anyway ESET gets good marks from av-comparatives and is
really easy to install and maintain. And a remarkable
small foot print. And my "should not own a computer"
customers are not having any troubles using it either.
I do not get the endless calls wanting to know why ESET
is doing this or that.

ESET has America based tech support, which is good, but
they are not Americans. They are H1b visa Indians. But
at least their English is better and they have a lot more
freedom to help, comparable to actual Americans. They
are not locked into the "follow the script or you are fired"
straight jacket that India based outsourced support often
suffers from. So far I have no complaints. (Lets see
if they actually fix the email issue I reported in
Endpoint!!!)

I hate to see Kaspersky go. I have sold them for so many
years. It is sad.

-T

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Web based forums are like subscribing to 10 different newspapers
and having to visit 10 different news stands to pickup each one.
Email list-server groups and USENET are like having all of those
newspapers delivered to your door every morning.
  #3  
Old February 13th 19, 05:24 PM posted to alt.comp.os.windows-10
T
external usenet poster
 
Posts: 4,600
Default Kaspersky has gone to poop

On 2/8/19 8:39 PM, T wrote:
Hi All,

Tried to contact Kaspersky sales today.Â* Tech support
told me they are now only "on line".Â* Your only
contact with Kaspersky sales is the *accursed* Digital
River.Â* My dedicated sales manager at Kaspersky has
been let go as well.Â* I really likes the guy too.
Hopefully someone else picks him up quickly.Â* he
was very, very good.

I had to switch a government vendor out a few months ago
as the gov required him to "attest" that he was not using any
Kaspersky product(s).Â* So I switched him over to ESET.
Both of us have been quite happy.Â* My office VM's are now all
on ESET as well.Â* My supply of K aspersky NFR (not for resale)
licenses will expire after a few months and there will be no
one to renew them.Â* And I refuse to become part of the revenue
stream from products I sell.

Anyway ESET gets good marks from av-comparatives and is
really easy to install and maintain.Â* And a remarkable
small foot print.Â* And my "should not own a computer"
customers are not having any troubles using it either.
I do not get the endless calls wanting to know why ESET
is doing this or that.

ESET has America based tech support, which is good, but
they are not Americans.Â* They are H1b visa Indians.Â* But
at least their English is better and they have a lot more
freedom to help, comparable to actual Americans.Â* They
are not locked into the "follow the script or you are fired"
straight jacket that India based outsourced support often
suffers from.Â* So far I have no complaints.Â* (Lets see
if they actually fix the email issue I reported in
Endpoint!!!)

I hate to see Kaspersky go.Â* I have sold them for so many
years.Â* It is sad.

-T


Hi All,

ESET has their own Rescue Live ISO. I burned and tested one.
ere is some feedback:

https://www.eset.com/int/support/sysrescue/

1) this is a Linux based iso, so it cuts perfectly with dd. Yippee!

2) the updates are pretty fast. Not fast as I'd like but 1000 times
faster than Kaspersky's Rescue Live and well within the "wait"
tolerance range of my customers.

3) scanning is just as fast as from Windows. YUGE improvement
over Kaspersky's Rescue Live

4) no idea how effective it is though

ESET seems to be a class act.

So far I only have some issues with their web site. The
Endpoint eMail report facility is 15 years out of date and
can't eMail an alert for its life. (I reported it, lets
see if they fix it. Kaspersky DID/DOES NOT take feedback
or request from its customers.) And I don't really like
their tech support being Indian H1b visas due to the language
problem and screwing my fellow countrymen out of jobs

-T


 




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