HP Officejet 4630 prints test page but not pdf file.

In alt.comp.os.windows-10, on Thu, 3 Aug 2017 17:37:48 -0400, Neil
wrote:


That's another issue altogether. This doesn't sound like a Win10 problem

I still tend to think yyou're right, but looking at the HP page for this
printer I see there full software package includes this featu

Added support for Windows 10.

No details.

Installing firmware always scares me but after learning more about the
problem, I'd be wililng to install the software again (or maybe for the
first time since the "repairman" managed to erase TeamViewer and the
printer entry in the list of printers.)

to me. The way one prints a test page is from the printer dialogue box.
To print the PDF, the printer needs to be selected (or the default).

--
best regards,

Neil

On 8/3/2017 10:06 PM, micky wrote:
In alt.comp.os.windows-10, on Thu, 3 Aug 2017 17:41:39 -0400, Neil
wrote:

On 8/3/2017 2:31 PM, micky wrote:
In comp.periphs.printers, on Thu, 3 Aug 2017 18:03:36 +0100, Andy Burns
wrote:

micky wrote:

he can print a test page but he can't print a pdf file.
Any idea why not?

To do a test print, he'd presumably be looking under
Settings/devices/printers at the officejet?

More like Devices and Printers, Printer Properties for his printer,
Print Test Page.

However if a different printer was set as the default, he might not
realise where the pdf prints were going to ...

No, I was doing the printing and I checked each time which printer it
was going to.

He only has one real printer. There are those 3 thingst come with
windows, Microsoft Print to PDF, Microsoft XPS Document WRiter, and Fax,
but I printed 4 times using only the actual printer.

If none of the 4 attempts resulted in a print, you may want to check
that the password and log-in for the printer is set correctly.

I doubt if he has a password. I've printed things via Teamviewer before
and I don't think he had one, and I dont' think he needs one. If that
were the problem, shouldn't I get an error message? I get nothing
back.

If you haven't set up a password, then you won't be able to print to the
printer. The printer uses its own WiFi and internet connections, and the
only way to access it is via the printer's internal security settings.

--
best regards,

Neil

In alt.comp.os.windows-10, on Fri, 4 Aug 2017 08:51:27 -0400, Neil
wrote:

On 8/3/2017 10:06 PM, micky wrote:
In alt.comp.os.windows-10, on Thu, 3 Aug 2017 17:41:39 -0400, Neil
wrote:

On 8/3/2017 2:31 PM, micky wrote:
In comp.periphs.printers, on Thu, 3 Aug 2017 18:03:36 +0100, Andy Burns
wrote:

micky wrote:

he can print a test page but he can't print a pdf file.
Any idea why not?

To do a test print, he'd presumably be looking under
Settings/devices/printers at the officejet?

More like Devices and Printers, Printer Properties for his printer,
Print Test Page.

However if a different printer was set as the default, he might not
realise where the pdf prints were going to ...

No, I was doing the printing and I checked each time which printer it
was going to.

He only has one real printer. There are those 3 thingst come with
windows, Microsoft Print to PDF, Microsoft XPS Document WRiter, and Fax,
but I printed 4 times using only the actual printer.

If none of the 4 attempts resulted in a print, you may want to check
that the password and log-in for the printer is set correctly.

I doubt if he has a password. I've printed things via Teamviewer before
and I don't think he had one, and I dont' think he needs one. If that
were the problem, shouldn't I get an error message? I get nothing
back.

If you haven't set up a password, then you won't be able to print to the
printer. The printer uses its own WiFi and internet connections, and the
only way to access it is via the printer's internal security settings.

So that's for wifi? So when he gets the USB cable in a day or two,
he'll be okay for local printing? It might be too much too much for me
to do with TeamViewer so the rest can wait until I visit in November..

I suspect he had the password set up, because the printer used to be in
a separate room, but that was one more thing that got erased.

On 8/4/2017 10:03 AM, micky wrote:
In alt.comp.os.windows-10, on Fri, 4 Aug 2017 08:51:27 -0400, Neil
wrote:

On 8/3/2017 10:06 PM, micky wrote:
In alt.comp.os.windows-10, on Thu, 3 Aug 2017 17:41:39 -0400, Neil
wrote:

On 8/3/2017 2:31 PM, micky wrote:
In comp.periphs.printers, on Thu, 3 Aug 2017 18:03:36 +0100, Andy Burns
wrote:

micky wrote:

he can print a test page but he can't print a pdf file.
Any idea why not?

To do a test print, he'd presumably be looking under
Settings/devices/printers at the officejet?

More like Devices and Printers, Printer Properties for his printer,
Print Test Page.

However if a different printer was set as the default, he might not
realise where the pdf prints were going to ...

No, I was doing the printing and I checked each time which printer it
was going to.

He only has one real printer. There are those 3 thingst come with
windows, Microsoft Print to PDF, Microsoft XPS Document WRiter, and Fax,
but I printed 4 times using only the actual printer.

If none of the 4 attempts resulted in a print, you may want to check
that the password and log-in for the printer is set correctly.

I doubt if he has a password. I've printed things via Teamviewer before
and I don't think he had one, and I dont' think he needs one. If that
were the problem, shouldn't I get an error message? I get nothing
back.

If you haven't set up a password, then you won't be able to print to the
printer. The printer uses its own WiFi and internet connections, and the
only way to access it is via the printer's internal security settings.

So that's for wifi? So when he gets the USB cable in a day or two,
he'll be okay for local printing? It might be too much too much for me
to do with TeamViewer so the rest can wait until I visit in November..

I suspect he had the password set up, because the printer used to be in
a separate room, but that was one more thing that got erased.

When he "hard-wires" the printer using the USB cable, many of these
issues will go away. Others will persist.

--
best regards,

Neil

In alt.comp.os.windows-10, on Fri, 4 Aug 2017 13:45:27 -0400, Neil
wrote:

On 8/4/2017 10:03 AM, micky wrote:
In alt.comp.os.windows-10, on Fri, 4 Aug 2017 08:51:27 -0400, Neil
wrote:

On 8/3/2017 10:06 PM, micky wrote:
In alt.comp.os.windows-10, on Thu, 3 Aug 2017 17:41:39 -0400, Neil
wrote:

On 8/3/2017 2:31 PM, micky wrote:
In comp.periphs.printers, on Thu, 3 Aug 2017 18:03:36 +0100, Andy Burns
wrote:

micky wrote:

he can print a test page but he can't print a pdf file.
Any idea why not?

To do a test print, he'd presumably be looking under
Settings/devices/printers at the officejet?

More like Devices and Printers, Printer Properties for his printer,
Print Test Page.

However if a different printer was set as the default, he might not
realise where the pdf prints were going to ...

No, I was doing the printing and I checked each time which printer it
was going to.
He only has one real printer. There are those 3 thingst come with
windows, Microsoft Print to PDF, Microsoft XPS Document WRiter, and Fax,
but I printed 4 times using only the actual printer.

If none of the 4 attempts resulted in a print, you may want to check
that the password and log-in for the printer is set correctly.

I doubt if he has a password. I've printed things via Teamviewer before
and I don't think he had one, and I dont' think he needs one. If that
were the problem, shouldn't I get an error message? I get nothing
back.

If you haven't set up a password, then you won't be able to print to the
printer. The printer uses its own WiFi and internet connections, and the
only way to access it is via the printer's internal security settings.

So that's for wifi? So when he gets the USB cable in a day or two,
he'll be okay for local printing? It might be too much too much for me
to do with TeamViewer so the rest can wait until I visit in November..

I suspect he had the password set up, because the printer used to be in
a separate room, but that was one more thing that got erased.

When he "hard-wires" the printer using the USB cable, many of these
issues will go away. Others will persist.

I talked to him and he's got the cable and even though the cable is in
the way, he seems willing to wait until I arrive in November for the
rest of it.