DVD Plays Choppy

I have an HP Laptop with a DVD Player in it. I was watching DVD movies just
fine with Interactive WinDVD but all of a sudden, now the Video screen is
black and Audio is very choppy. I've reinstalled all software and updates
but still won't play correctly. The drive plays home made DVD's just fine,
just the commercially made ones don't play. I've reloaded other DVD playing
software and still, same problem. I've changed drives and still, same choppy
play result. I was told by HP to reinstall my OS but don't want to do that
if at all possible.
ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and Happy
Holidays

How many other programs are running at the same time?
--
Cari (MS-MVP)
Printing & Imaging



"Rick" wrote in message
...
I have an HP Laptop with a DVD Player in it. I was watching DVD movies
just
fine with Interactive WinDVD but all of a sudden, now the Video screen is
black and Audio is very choppy. I've reinstalled all software and updates
but still won't play correctly. The drive plays home made DVD's just
fine,
just the commercially made ones don't play. I've reloaded other DVD
playing
software and still, same problem. I've changed drives and still, same
choppy
play result. I was told by HP to reinstall my OS but don't want to do
that
if at all possible.
ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
Happy
Holidays

Cari, I've basically closed down all of the other programs in the background
to allow more memory but doesn't seem to do any good. I've got 512Mb Ram.
I'm kinda at a loss. Thanks for your thoughts.

"Cari (MS-MVP)" wrote:

How many other programs are running at the same time?
--
Cari (MS-MVP)
Printing & Imaging



"Rick" wrote in message
...
I have an HP Laptop with a DVD Player in it. I was watching DVD movies
just
fine with Interactive WinDVD but all of a sudden, now the Video screen is
black and Audio is very choppy. I've reinstalled all software and updates
but still won't play correctly. The drive plays home made DVD's just
fine,
just the commercially made ones don't play. I've reloaded other DVD
playing
software and still, same problem. I've changed drives and still, same
choppy
play result. I was told by HP to reinstall my OS but don't want to do
that
if at all possible.
ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
Happy
Holidays

Did you reinstall your graphics card drivers.... with ones from the notebook
manufacturer's website, not from the graphic card manufacturer's website!
--
Cari (MS-MVP)
Printing & Imaging



"Rick" wrote in message
...
Cari, I've basically closed down all of the other programs in the
background
to allow more memory but doesn't seem to do any good. I've got 512Mb
Ram.
I'm kinda at a loss. Thanks for your thoughts.

"Cari (MS-MVP)" wrote:

How many other programs are running at the same time?
--
Cari (MS-MVP)
Printing & Imaging



"Rick" wrote in message
...
I have an HP Laptop with a DVD Player in it. I was watching DVD movies
just
fine with Interactive WinDVD but all of a sudden, now the Video screen
is
black and Audio is very choppy. I've reinstalled all software and
updates
but still won't play correctly. The drive plays home made DVD's just
fine,
just the commercially made ones don't play. I've reloaded other DVD
playing
software and still, same problem. I've changed drives and still, same
choppy
play result. I was told by HP to reinstall my OS but don't want to do
that
if at all possible.
ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
Happy
Holidays

"Rick" wrote in message
...
Cari, I've basically closed down all of the other programs in the
background
to allow more memory but doesn't seem to do any good. I've got 512Mb
Ram.
I'm kinda at a loss. Thanks for your thoughts.

"Cari (MS-MVP)" wrote:

How many other programs are running at the same time?
--
Cari (MS-MVP)
Printing & Imaging



"Rick" wrote in message
...
I have an HP Laptop with a DVD Player in it. I was watching DVD movies
just
fine with Interactive WinDVD but all of a sudden, now the Video screen
is
black and Audio is very choppy. I've reinstalled all software and
updates
but still won't play correctly. The drive plays home made DVD's just
fine,
just the commercially made ones don't play. I've reloaded other DVD
playing
software and still, same problem. I've changed drives and still, same
choppy
play result. I was told by HP to reinstall my OS but don't want to do
that
if at all possible.
ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
Happy
Holidays




What is the processor type?
What is the video chip?

Sounds like your hardware may be on the low end of the scale, thus having
the difficulties you are
describing.

Bobby

Cari, I've reinstalled the graphic drivers off the original Recovery disk
along with the Intel 915GM Express Chipset. Should be all back to the
original drivers. Well, we're half there. I at least have video now, but
the audio is still choppy. I also installed the audio drivers off the
original install disk. When I say I have video, I mean at least the screen
shows. The video doesn't advance but it shows. Before it was a blank
screen. We ARE getting somewhere. Is it time for the white flag (surrender)?

"Cari (MS-MVP)" wrote:

Did you reinstall your graphics card drivers.... with ones from the notebook
manufacturer's website, not from the graphic card manufacturer's website!
--
Cari (MS-MVP)
Printing & Imaging



"Rick" wrote in message
...
Cari, I've basically closed down all of the other programs in the
background
to allow more memory but doesn't seem to do any good. I've got 512Mb
Ram.
I'm kinda at a loss. Thanks for your thoughts.

"Cari (MS-MVP)" wrote:

How many other programs are running at the same time?
--
Cari (MS-MVP)
Printing & Imaging



"Rick" wrote in message
...
I have an HP Laptop with a DVD Player in it. I was watching DVD movies
just
fine with Interactive WinDVD but all of a sudden, now the Video screen
is
black and Audio is very choppy. I've reinstalled all software and
updates
but still won't play correctly. The drive plays home made DVD's just
fine,
just the commercially made ones don't play. I've reloaded other DVD
playing
software and still, same problem. I've changed drives and still, same
choppy
play result. I was told by HP to reinstall my OS but don't want to do
that
if at all possible.
ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
Happy
Holidays

Cari, as a followup, I rebooted my machine and now I lost my DVD video, I
have only choppy sound. Shoot, I thought we were getting somewhere. I put
this DVD player in another Laptop and it worked fine there so I know it's a
software issue. Don't these issues drive you crazy!

"Rick" wrote:

I have an HP Laptop with a DVD Player in it. I was watching DVD movies just
fine with Interactive WinDVD but all of a sudden, now the Video screen is
black and Audio is very choppy. I've reinstalled all software and updates
but still won't play correctly. The drive plays home made DVD's just fine,
just the commercially made ones don't play. I've reloaded other DVD playing
software and still, same problem. I've changed drives and still, same choppy
play result. I was told by HP to reinstall my OS but don't want to do that
if at all possible.
ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and Happy
Holidays

Bobby, I've got an HP Compaq nx6110 Laptop with 512Mb Ram and a Pentium M
1.73GHz processor. It was working fine two weeks ago. What could have
happened?

"NoNoBadDog!" wrote:


"Rick" wrote in message
...
Cari, I've basically closed down all of the other programs in the
background
to allow more memory but doesn't seem to do any good. I've got 512Mb
Ram.
I'm kinda at a loss. Thanks for your thoughts.

"Cari (MS-MVP)" wrote:

How many other programs are running at the same time?
--
Cari (MS-MVP)
Printing & Imaging



"Rick" wrote in message
...
I have an HP Laptop with a DVD Player in it. I was watching DVD movies
just
fine with Interactive WinDVD but all of a sudden, now the Video screen
is
black and Audio is very choppy. I've reinstalled all software and
updates
but still won't play correctly. The drive plays home made DVD's just
fine,
just the commercially made ones don't play. I've reloaded other DVD
playing
software and still, same problem. I've changed drives and still, same
choppy
play result. I was told by HP to reinstall my OS but don't want to do
that
if at all possible.
ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
Happy
Holidays




What is the processor type?
What is the video chip?

Sounds like your hardware may be on the low end of the scale, thus having
the difficulties you are
describing.

Bobby

Bobby, also the Video Chip is a "Mobile Intel 915GM/GMS 910GML Express
Chipset Family" is what it says in the Device Manager.

"NoNoBadDog!" wrote:


"Rick" wrote in message
...
Cari, I've basically closed down all of the other programs in the
background
to allow more memory but doesn't seem to do any good. I've got 512Mb
Ram.
I'm kinda at a loss. Thanks for your thoughts.

"Cari (MS-MVP)" wrote:

How many other programs are running at the same time?
--
Cari (MS-MVP)
Printing & Imaging



"Rick" wrote in message
...
I have an HP Laptop with a DVD Player in it. I was watching DVD movies
just
fine with Interactive WinDVD but all of a sudden, now the Video screen
is
black and Audio is very choppy. I've reinstalled all software and
updates
but still won't play correctly. The drive plays home made DVD's just
fine,
just the commercially made ones don't play. I've reloaded other DVD
playing
software and still, same problem. I've changed drives and still, same
choppy
play result. I was told by HP to reinstall my OS but don't want to do
that
if at all possible.
ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
Happy
Holidays




What is the processor type?
What is the video chip?

Sounds like your hardware may be on the low end of the scale, thus having
the difficulties you are
describing.

Bobby

Let's try one more thing before you do a reinstall...

Try a System Restore to a point a couple of weeks ago when you KNOW it
worked. Don't go further back than a month.

(Start, Programs, Accessories, System Tools, System Restore)

Any programs you've installed since then will go but emails, documents,
pictures etc will all be fine. It may be that it cannot restore, but at
least have a try.
--
Cari (MS-MVP)
Printing & Imaging



"Rick" wrote in message
...
Cari, as a followup, I rebooted my machine and now I lost my DVD video, I
have only choppy sound. Shoot, I thought we were getting somewhere. I
put
this DVD player in another Laptop and it worked fine there so I know it's
a
software issue. Don't these issues drive you crazy!

"Rick" wrote:

I have an HP Laptop with a DVD Player in it. I was watching DVD movies
just
fine with Interactive WinDVD but all of a sudden, now the Video screen is
black and Audio is very choppy. I've reinstalled all software and
updates
but still won't play correctly. The drive plays home made DVD's just
fine,
just the commercially made ones don't play. I've reloaded other DVD
playing
software and still, same problem. I've changed drives and still, same
choppy
play result. I was told by HP to reinstall my OS but don't want to do
that
if at all possible.
ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
Happy
Holidays

Thanks Cari, but it's been probably a month now since this happened so I'm
thinking I'm pretty much out of luck with using the restore feature. If I
re-install Windows XP Pro, will all my programs need to be reinstalled? I
was thinking so.

"Cari (MS-MVP)" wrote:

Let's try one more thing before you do a reinstall...

Try a System Restore to a point a couple of weeks ago when you KNOW it
worked. Don't go further back than a month.

(Start, Programs, Accessories, System Tools, System Restore)

Any programs you've installed since then will go but emails, documents,
pictures etc will all be fine. It may be that it cannot restore, but at
least have a try.
--
Cari (MS-MVP)
Printing & Imaging



"Rick" wrote in message
...
Cari, as a followup, I rebooted my machine and now I lost my DVD video, I
have only choppy sound. Shoot, I thought we were getting somewhere. I
put
this DVD player in another Laptop and it worked fine there so I know it's
a
software issue. Don't these issues drive you crazy!

"Rick" wrote:

I have an HP Laptop with a DVD Player in it. I was watching DVD movies
just
fine with Interactive WinDVD but all of a sudden, now the Video screen is
black and Audio is very choppy. I've reinstalled all software and
updates
but still won't play correctly. The drive plays home made DVD's just
fine,
just the commercially made ones don't play. I've reloaded other DVD
playing
software and still, same problem. I've changed drives and still, same
choppy
play result. I was told by HP to reinstall my OS but don't want to do
that
if at all possible.
ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
Happy
Holidays

did you get an answer to this question? i have almost the same problem! i
just never lost my picture... but sound is awfully choppy and what is odd is
the same DVD/CD-ROM plays audio CDS fine...no sound issues there!
it may be a crazy idea but i was gonna go buy a DVD player cleaner disk...
not sure that addresses the cause at all though...
thanks for everyone's input here...
j

"Rick" wrote:

Thanks Cari, but it's been probably a month now since this happened so I'm
thinking I'm pretty much out of luck with using the restore feature. If I
re-install Windows XP Pro, will all my programs need to be reinstalled? I
was thinking so.

"Cari (MS-MVP)" wrote:

Let's try one more thing before you do a reinstall...

Try a System Restore to a point a couple of weeks ago when you KNOW it
worked. Don't go further back than a month.

(Start, Programs, Accessories, System Tools, System Restore)

Any programs you've installed since then will go but emails, documents,
pictures etc will all be fine. It may be that it cannot restore, but at
least have a try.
--
Cari (MS-MVP)
Printing & Imaging



"Rick" wrote in message
...
Cari, as a followup, I rebooted my machine and now I lost my DVD video, I
have only choppy sound. Shoot, I thought we were getting somewhere. I
put
this DVD player in another Laptop and it worked fine there so I know it's
a
software issue. Don't these issues drive you crazy!

"Rick" wrote:

I have an HP Laptop with a DVD Player in it. I was watching DVD movies
just
fine with Interactive WinDVD but all of a sudden, now the Video screen is
black and Audio is very choppy. I've reinstalled all software and
updates
but still won't play correctly. The drive plays home made DVD's just
fine,
just the commercially made ones don't play. I've reloaded other DVD
playing
software and still, same problem. I've changed drives and still, same
choppy
play result. I was told by HP to reinstall my OS but don't want to do
that
if at all possible.
ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
Happy
Holidays