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#1
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Printer Problem
I have Windows 10 with the latest updates installed on my HP Pavilion
desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Does anyone here have any suggestions? Thanks. Gordon |
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#2
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Printer Problem
On Wed, 9 Dec 2015 19:06:27 -0500, Wolf K
wrote: On 2015-12-09 18:28, Gordon wrote: I have Windows 10 with the latest updates installed on my HP Pavilion desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Does anyone here have any suggestions? Thanks. Gordon Make sure you have the latest printer driver. Get it direct from HP. No guarantee, but best bet for a quick fix. HTH Thanks, but I have already done this. The Device Manager Printers Officejet...indicates that I have the latest driver version. If my printer didn't print grayscale okay I would think maybe the printhead was clogged but there must be some other problem or it wouldn't print grayscale either. Gordon |
#3
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Printer Problem
On 12/9/2015 6:22 PM, Gordon wrote:
On Wed, 9 Dec 2015 19:06:27 -0500, Wolf K wrote: On 2015-12-09 18:28, Gordon wrote: I have Windows 10 with the latest updates installed on my HP Pavilion desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Does anyone here have any suggestions? Thanks. Gordon Make sure you have the latest printer driver. Get it direct from HP. No guarantee, but best bet for a quick fix. HTH Thanks, but I have already done this. The Device Manager Printers Officejet...indicates that I have the latest driver version. If my printer didn't print grayscale okay I would think maybe the printhead was clogged but there must be some other problem or it wouldn't print grayscale either. Gordon Gordon, just a wild guess but it could be using the color carts to do greyscale and there may still be something amiss in the black system. Is the printhead part of the cartridge or Seperate on this Printer. Regards, Rene |
#4
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Printer Problem
On Wed, 09 Dec 2015 17:28:46 -0600, Gordon wrote:
I have Windows 10 with the latest updates installed on my HP Pavilion desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Printers generally have a self test, do that first, you may have to consult the manual to find out how or do a web search. I don't believe black printing needs the color, but color printing will use black unless you have a separate black photo cartridge in which case I'm not sure. Does anyone here have any suggestions? Thanks. Gordon |
#5
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Printer Problem
On 2015-12-09, Gordon wrote:
I have Windows 10 with the latest updates installed on my HP Pavilion desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Does anyone here have any suggestions? Thanks. Gordon Interesting!!! I seem to be having a problem similar with a Brother laser printer; it looks to be printing in gray scale instead of black & white (the printout looks like printing on a "dirty" piece of paper). Haven't seen any setting that does that! If you have a color and gray scale only problem, then it looks to me like that it is a win 10 problem somewhere but cannot see how m$ did the deed when using the manufacturer's driver. Could be that win 10 is telling the driver that the file is in "color" no matter if it is a text file. Deleting & reinstall Brother's black & white laser printer doesn't fix the problem. Thanks for your posting as it helps that it wasn't the user's fault. |
#6
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Printer Problem
lew was zeer hard aan het denken :
On 2015-12-09, Gordon wrote: I have Windows 10 with the latest updates installed on my HP Pavilion desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Does anyone here have any suggestions? Thanks. Gordon Interesting!!! I seem to be having a problem similar with a Brother laser printer; it looks to be printing in gray scale instead of black & white (the printout looks like printing on a "dirty" piece of paper). Haven't seen any setting that does that! If you have a color and gray scale only problem, then it looks to me like that it is a win 10 problem somewhere but cannot see how m$ did the deed when using the manufacturer's driver. Could be that win 10 is telling the driver that the file is in "color" no matter if it is a text file. Deleting & reinstall Brother's black & white laser printer doesn't fix the problem. Thanks for your posting as it helps that it wasn't the user's fault. Hi all, Same problem here with my "old" HP laser printer ... Printed fine (under Win 10) until the last Win 10 update. Tried everything .. downloaded latest drivers from HP site.. driverguide etc.. No soltion at all.. Finaly I restored my Windows 7 Image ... everything works perfect ..!!! So its surely Microsoft that scuwes-up the printer drivers :-@ Shame .... Greetings, Zeezicht -- Mvg, Adelin |
#7
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Printer Problem
On Thu, 10 Dec 2015 12:51:47 +0100, Zeezicht
wrote: lew was zeer hard aan het denken : On 2015-12-09, Gordon wrote: I have Windows 10 with the latest updates installed on my HP Pavilion desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Does anyone here have any suggestions? Thanks. Gordon Interesting!!! I seem to be having a problem similar with a Brother laser printer; it looks to be printing in gray scale instead of black & white (the printout looks like printing on a "dirty" piece of paper). Haven't seen any setting that does that! If you have a color and gray scale only problem, then it looks to me like that it is a win 10 problem somewhere but cannot see how m$ did the deed when using the manufacturer's driver. Could be that win 10 is telling the driver that the file is in "color" no matter if it is a text file. Deleting & reinstall Brother's black & white laser printer doesn't fix the problem. Thanks for your posting as it helps that it wasn't the user's fault. Hi all, Same problem here with my "old" HP laser printer ... Printed fine (under Win 10) until the last Win 10 update. Tried everything .. downloaded latest drivers from HP site.. driverguide etc.. No soltion at all.. Finaly I restored my Windows 7 Image ... everything works perfect ..!!! So its surely Microsoft that scuwes-up the printer drivers :-@ Shame ... Greetings, Zeezicht I was also thinking it was some problem with Windows 10, but this doesn't fit in with the fact that the printer will not print anything but a blank sheet when I press the printer test button on the front of the printer. I don't think this requires any cooperation from the computer or the OS. Gordon |
#8
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Printer Problem
On Wed, 9 Dec 2015 19:49:24 -0600, Rene Lamontagne
wrote: On 12/9/2015 6:22 PM, Gordon wrote: On Wed, 9 Dec 2015 19:06:27 -0500, Wolf K wrote: On 2015-12-09 18:28, Gordon wrote: I have Windows 10 with the latest updates installed on my HP Pavilion desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Does anyone here have any suggestions? Thanks. Gordon Make sure you have the latest printer driver. Get it direct from HP. No guarantee, but best bet for a quick fix. HTH Thanks, but I have already done this. The Device Manager Printers Officejet...indicates that I have the latest driver version. If my printer didn't print grayscale okay I would think maybe the printhead was clogged but there must be some other problem or it wouldn't print grayscale either. Gordon Gordon, just a wild guess but it could be using the color carts to do greyscale and there may still be something amiss in the black system. Is the printhead part of the cartridge or Seperate on this Printer. Regards, Rene Rene, I think you're right in that it uses the color cartridges to print in grayscale. But I have no idea as to how to check this out or how to rectify the problem if I get it figured out. I'm about ready to toss the HP printer in the garbage barrel and go buy a new printer, but I don't know what brand or model would be the best one to get. Gordon |
#9
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Printer Problem
On Wed, 09 Dec 2015 17:28:46 -0600, Gordon
wrote: I have Windows 10 with the latest updates installed on my HP Pavilion desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Does anyone here have any suggestions? Thanks. Gordon I just connected this printer to my wife's computer, also running Windows 10 with the latest updates. The printer problem remained the same. So, I guess I can conclude that the problem is in the printer and probably the only practical solution is to go buy a new printer. I can't figure out any way to purge the print head for the black ink, other than press the test print button on the front of the HP printer. I've done this several times and it hasn't produced any changes. Gordon |
#10
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Printer Problem
Gordon wrote on 12/10/2015 8:20 AM:
On Wed, 9 Dec 2015 19:49:24 -0600, Rene Lamontagne wrote: On 12/9/2015 6:22 PM, Gordon wrote: On Wed, 9 Dec 2015 19:06:27 -0500, Wolf K wrote: On 2015-12-09 18:28, Gordon wrote: I have Windows 10 with the latest updates installed on my HP Pavilion desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Does anyone here have any suggestions? Thanks. Gordon Make sure you have the latest printer driver. Get it direct from HP. No guarantee, but best bet for a quick fix. HTH Thanks, but I have already done this. The Device Manager Printers Officejet...indicates that I have the latest driver version. If my printer didn't print grayscale okay I would think maybe the printhead was clogged but there must be some other problem or it wouldn't print grayscale either. Gordon Gordon, just a wild guess but it could be using the color carts to do greyscale and there may still be something amiss in the black system. Is the printhead part of the cartridge or Seperate on this Printer. Regards, Rene Rene, I think you're right in that it uses the color cartridges to print in grayscale. But I have no idea as to how to check this out or how to rectify the problem if I get it figured out. I'm about ready to toss the HP printer in the garbage barrel and go buy a new printer, but I don't know what brand or model would be the best one to get. Gordon I'm able to tell my printer to print black not in color in the print dialogue. Never gave it much thought if it really did one black ink or all colors to get black, but it sure looks black in text?! |
#11
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Printer Problem
On Thu, 10 Dec 2015 08:59:46 -0500, Big Al wrote:
Gordon wrote on 12/10/2015 8:20 AM: On Wed, 9 Dec 2015 19:49:24 -0600, Rene Lamontagne wrote: On 12/9/2015 6:22 PM, Gordon wrote: On Wed, 9 Dec 2015 19:06:27 -0500, Wolf K wrote: On 2015-12-09 18:28, Gordon wrote: I have Windows 10 with the latest updates installed on my HP Pavilion desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Does anyone here have any suggestions? Thanks. Gordon Make sure you have the latest printer driver. Get it direct from HP. No guarantee, but best bet for a quick fix. HTH Thanks, but I have already done this. The Device Manager Printers Officejet...indicates that I have the latest driver version. If my printer didn't print grayscale okay I would think maybe the printhead was clogged but there must be some other problem or it wouldn't print grayscale either. Gordon Gordon, just a wild guess but it could be using the color carts to do greyscale and there may still be something amiss in the black system. Is the printhead part of the cartridge or Seperate on this Printer. Regards, Rene Rene, I think you're right in that it uses the color cartridges to print in grayscale. But I have no idea as to how to check this out or how to rectify the problem if I get it figured out. I'm about ready to toss the HP printer in the garbage barrel and go buy a new printer, but I don't know what brand or model would be the best one to get. Gordon I'm able to tell my printer to print black not in color in the print dialogue. Never gave it much thought if it really did one black ink or all colors to get black, but it sure looks black in text?! My HP printer also has this option but when I choose it the printed material is not really black but is a dark shade of gray. I still haven't figured out what is causing the problem with my HP printer but I'm increasingly convinced that it is within the printer, not the computer or Microsoft 10 OS. I guess I'll take the printer to the store where I bought it and see if they can figure it out for me. This may cost more than the printer is worth, though. Gordon |
#12
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Printer Problem
On Thu, 10 Dec 2015 09:21:29 -0500, Wolf K
wrote: On 2015-12-10 08:42, Gordon wrote: On Wed, 09 Dec 2015 17:28:46 -0600, Gordon wrote: I have Windows 10 with the latest updates installed on my HP Pavilion desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Does anyone here have any suggestions? Thanks. Gordon I just connected this printer to my wife's computer, also running Windows 10 with the latest updates. The printer problem remained the same. So, I guess I can conclude that the problem is in the printer and probably the only practical solution is to go buy a new printer. I can't figure out any way to purge the print head for the black ink, other than press the test print button on the front of the HP printer. I've done this several times and it hasn't produced any changes. Gordon Erm, the correct inference is that it's a Windows 10 issue. It doesn't play nice with the latest/current drivers. You could try rolling back to an earlier driver. D/l it (you will likely have to go to non-HP source, so check for malware). Then uninstall the current driver, and install the older older one. I wouldn't bet on this fix, though. Good luck, I thought of doing this but I want to figure out why the print test button on the front of the computer won't print black even when the computer is not connected to my computer. All the print test button does is cause the printer to act like it is printing then spew out a clean, blank sheet of paper. But, with the printer connected to my computer I can print an image file and it looks very good color wise but the black stuff is just a dark gray. A Christmas tree with lots of bright colored decorations looks very good but the text that Santa Claus says is just gray. Maybe he had too much Vodka last night and his speech is a bit blurred??? |
#13
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Printer Problem
On 12/10/2015 8:42 AM, Gordon wrote:
On Wed, 09 Dec 2015 17:28:46 -0600, Gordon wrote: I have Windows 10 with the latest updates installed on my HP Pavilion desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Does anyone here have any suggestions? Thanks. Gordon I just connected this printer to my wife's computer, also running Windows 10 with the latest updates. The printer problem remained the same. So, I guess I can conclude that the problem is in the printer and probably the only practical solution is to go buy a new printer. I can't figure out any way to purge the print head for the black ink, other than press the test print button on the front of the HP printer. I've done this several times and it hasn't produced any changes. Gordon If it is an HP printer the print head is part of the cartridge. Can you try a different cartridge in the printer to see if the same thing happens. |
#14
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Printer Problem
On 12/10/2015 9:29 AM, Keith Nuttle wrote:
On 12/10/2015 8:42 AM, Gordon wrote: On Wed, 09 Dec 2015 17:28:46 -0600, Gordon wrote: I have Windows 10 with the latest updates installed on my HP Pavilion desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Does anyone here have any suggestions? Thanks. Gordon I just connected this printer to my wife's computer, also running Windows 10 with the latest updates. The printer problem remained the same. So, I guess I can conclude that the problem is in the printer and probably the only practical solution is to go buy a new printer. I can't figure out any way to purge the print head for the black ink, other than press the test print button on the front of the HP printer. I've done this several times and it hasn't produced any changes. Gordon If it is an HP printer the print head is part of the cartridge. Can you try a different cartridge in the printer to see if the same thing happens. Gordon did try that Kieth, stated in his first post. I think Gordon is correct and that the printer black circuit system has gone south. Just for info my son just bought a new HP Inkjet printer at Staples for $39.95 CDN, and A Brother Monochrome Laser printer for $89.95 CDN so that may be the way to go. Regards, Rene Regards, Rene |
#15
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Printer Problem
On Thu, 10 Dec 2015 10:29:24 -0500, Keith Nuttle
wrote: On 12/10/2015 8:42 AM, Gordon wrote: On Wed, 09 Dec 2015 17:28:46 -0600, Gordon wrote: I have Windows 10 with the latest updates installed on my HP Pavilion desktop computer. I have an HP Officejet 7000 E809a Wide Format printer that has been working well until yesterday. Today it won't print anything black. It prints in color very well and in grayscale, too but it won't print anything black. I replaced the black ink cartridge but this didn't resolve the problem. I'm wondering if this is a problem that has its roots in the latest Windows update. I had this recent update installed yesterday and didn't use my printer afterward. Does anyone here have any suggestions? Thanks. Gordon I just connected this printer to my wife's computer, also running Windows 10 with the latest updates. The printer problem remained the same. So, I guess I can conclude that the problem is in the printer and probably the only practical solution is to go buy a new printer. I can't figure out any way to purge the print head for the black ink, other than press the test print button on the front of the HP printer. I've done this several times and it hasn't produced any changes. Gordon If it is an HP printer the print head is part of the cartridge. Can you try a different cartridge in the printer to see if the same thing happens. I did install a fresh, new black cartridge but this didn't produce any change in the problem. It must be the (whatever) that the ink cartridge snaps into. The cartridge just supplies the ink as needed but thee other part does the transfer of ink to the print paper. That seems to be blocked in some way. I was hoping I could find some form of print head cleaner that would dissolve and wash away any clotted, dried ink in this region but have not located anything of this nature in any of the local computer stores. Gordon |
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