Remote Desktop Support

I'm becoming increasingly frustrated wuith the remote desktop function. I
simply CAN NOT connect to anyone's computer...EVER.

I've tried everything, from turning off both Norton firewalls, one on each
end and still fail to connect. I've tried connecting by using a messenger
contact as well as sending an email invite...nothing seems to work

PLEASE HELP

Please post the steps you have taken so far.......

"Marconius" wrote in message
...
I'm becoming increasingly frustrated wuith the remote desktop function. I
simply CAN NOT connect to anyone's computer...EVER.

I've tried everything, from turning off both Norton firewalls, one on each
end and still fail to connect. I've tried connecting by using a messenger
contact as well as sending an email invite...nothing seems to work

PLEASE HELP

Remote Desktop or Remote Assistance?

- If any machine is behind a router, make sure it is configured to forward
port 3389 to the destination machine's internal IP address.

- Make sure the intended target has this function available and enabled in
the control panel/system/remote tab.

- For RD, it sometimes helps to have the user account already logged in
before attempting.

- Make sure SP2 is installed as the older firewall version will cause
issues.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Marconius" wrote in message
...
I'm becoming increasingly frustrated wuith the remote desktop function. I
simply CAN NOT connect to anyone's computer...EVER.

I've tried everything, from turning off both Norton firewalls, one on each
end and still fail to connect. I've tried connecting by using a messenger
contact as well as sending an email invite...nothing seems to work

PLEASE HELP

1. I ensure that both I and my sister who lives several blocks away have our
Norton firewalls disabled to make sure there is no interference.

2. My sister goes to 'Help & Support' and selects 'Invite a friend to
connect to your computer with Remote Assistance'

3. My sister selects 'Invite someone to help you'

4. She selects my Messenger and sends me an invitation.

5. I receive the invitation and when I accept it, I get a dialog box that
reads 'Remote Assistance Loading' and a second dialog box that says 'REmote
Assistance failed'

Any ideas?

"Paul" wrote:

Please post the steps you have taken so far.......

"Marconius" wrote in message
...
I'm becoming increasingly frustrated wuith the remote desktop function. I
simply CAN NOT connect to anyone's computer...EVER.

I've tried everything, from turning off both Norton firewalls, one on each
end and still fail to connect. I've tried connecting by using a messenger
contact as well as sending an email invite...nothing seems to work

PLEASE HELP