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#1
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Windows XP Update
Hi, I have tried for the past 3 weeks to update windows
xp. Each time I get a message that the page cannot be displayed. Page you are looking for currently unvailable or experiencing technical difficulty or you need to adjust browser settings. I followed all the instructions and the only web site I can't connect to is microsoft. I'm confident its the software on my machine--I tested two other ISP connections and am able to access microsoft on my other computer. Any advice or suggestions on how to fix this problem? |
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#2
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Windows XP Update
Review the troubleshooting tips in these articles:
"Software Update Incomplete, This Windows Update Software=20 Did Not Update Successfully" Error Message When You Visit=20 the Windows Update Web Site http://support.microsoft.com/default...b;en-us;319585 Windows Update Troubleshooter http://v4.windowsupdate.microsoft.com/troubleshoot/=20 Problems When Viewing or Downloading From Windows Update http://support.microsoft.com/?kbid=3D193385 HOW TO: Troubleshoot Problems Connecting to Windows Update http://support.microsoft.com/default...b;en-us;818018 Third-Party Products That Conflict with Windows Update http://support.microsoft.com/default...b;en-us;241234 How To Fix The Cryptographic Service Error http://www.updatexp.com/cryptographic-service.html=20 Also, visit http://www.kellys-korner-xp.com/top10faqs.htm and scroll=20 down to "Why Can't I Download Updates" for additional troubleshooting = ideas. Visit the Windows Update newsgroup and read the messages already posted there for possible solutions. The "Official" Windows Update newsgroup: news://msnews.microsoft.com/microsof....windowsupdate --=20 Nicholas --------------------------------------------------------------------- wrote in message: ... | Hi, I have tried for the past 3 weeks to update windows=20 | xp. Each time I get a message that the page cannot be=20 | displayed. Page you are looking for currently unvailable=20 | or experiencing technical difficulty or you need to adjust=20 | browser settings. I followed all the instructions and the=20 | only web site I can't connect to is microsoft. I'm=20 | confident its the software on my machine--I tested two=20 | other ISP connections and am able to access microsoft on=20 | my other computer. |=20 | Any advice or suggestions on how to fix this problem? |
#3
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Windows XP Update
Wanda,
Sounds like you're having DNS issues with the page you're going to. Can you not access ANY Microsoft pages (www.microsoft.com, etc) or is it just the MS Support page you're having issues with (support.microsoft.com)? This may sound off the wall, but check a file named "hosts" in c:\windows\system32\drivers\etc. Open the file with notepad.exe and if necessary, scroll past all the commented lines (starting with an # symbol), and look for an entry that may look similar to this: 127.0.0.1 support.microsoft.com The numbers may be different. If you see this, simply delete the line (don't touch anything else), and you should be fine. It seems unlikely that your hosts file would be tampered with, unless you were compromised by a hacker, but this is a possibility since you can visit the Microsoft site just fine on other computers, and can visit other sites on the same computer. Good luck, --Donald wrote in message ... Hi, I have tried for the past 3 weeks to update windows xp. Each time I get a message that the page cannot be displayed. Page you are looking for currently unvailable or experiencing technical difficulty or you need to adjust browser settings. I followed all the instructions and the only web site I can't connect to is microsoft. I'm confident its the software on my machine--I tested two other ISP connections and am able to access microsoft on my other computer. Any advice or suggestions on how to fix this problem? |
#4
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Windows XP Update
Wanda,
I apologize, the entry should look as follows: 127.0.0.1 windowsupdate.microsoft.com It should be windowsupdate, not support as I said earlier. Good luck, --Donald wrote in message ... Hi, I have tried for the past 3 weeks to update windows xp. Each time I get a message that the page cannot be displayed. Page you are looking for currently unvailable or experiencing technical difficulty or you need to adjust browser settings. I followed all the instructions and the only web site I can't connect to is microsoft. I'm confident its the software on my machine--I tested two other ISP connections and am able to access microsoft on my other computer. Any advice or suggestions on how to fix this problem? |
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