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Incoming faxes
faxes from a particular sender sometimes come in ok and sometimes all that
shows in each fax page is a tiny square right in the middle of the page. We receive faxes from other senders ok. The message in fax console says "15 faxes suceessfuly received, however, I cannot view them just the tiny square in the middle of the 15 pages. Any fixes? is it a sender problem? The sender tells me they do not have any problems with any other recipients of their faxes. Please help. I am using Windows XP. |
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#2
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Incoming faxes
tchk4fun wrote:
faxes from a particular sender sometimes come in ok and sometimes all that shows in each fax page is a tiny square right in the middle of the page. We receive faxes from other senders ok. The message in fax console says "15 faxes suceessfuly received, however, I cannot view them just the tiny square in the middle of the 15 pages. Any fixes? is it a sender problem? The sender tells me they do not have any problems with any other recipients of their faxes. Please help. I am using Windows XP. Try viewing the fax with a different tiff viewer. I'd suggest you try Brava! or Irfanview. If you can view the tiff correctly then the problem is probably a line noise issue (the MS Fax viewer is extremely intolerant of image corruption). If this is a business critical application then please take a look at the Mainpine Fax Solution that includes ECM to detect and correct these errors. Regards, Andrew Rinaldi Mainpine Developer Support USA +1 866 363 6680 | UK +44 1225 807 807 | www.mainpine.com |
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