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An error occurred while receiving the fax
Subject message is consistently, and persistently received
on 'most any occasion when we try to receive a fax. Since XP Pro has been installed, I think the PC has received ONE fax, sent from the fax machine on an alternate line, sitting next to the PC. NEVER has another machine sent a fax that was successfully received. How can I diagnose this failure? How can I ascertain what is failing where? Even the phone company says all's well on the line. Even though we do NOT receive anything more than subject message. As an example, the Fax Monitor currently shows: 17:17:0 Ringing 17:17:5 Ringing 17:17:8 The call was answered 17:18:1 An error occurred while receiving the fax The last line has a white X in a solid red circle to the left of the time stamp. In view of the highly revealing nature of the message, I am at a complete loss as to where to go, or what to do, to persuade this PC to receive a fax with this software. |
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An error occurred while receiving the fax
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim they are "compatible" with Windows XP. Please check whether your modem is a Microsoft Certified modem. To find this, go to http://www.microsoft.com/windows/cat...a-f669b708567b for external modems or http://www.microsoft.com/windows/cat...b-a203f7861b4b for modem cards and check if your modem is Fax compatible Microsoft certified modem. If your modem in the already in the certified list, please check your event viewer (run eventvwr in the command line and go to 'Application') for any relevant Fax events. -- 'Archan Das Microsoft Printing, Imaging and Fax Team This posting is provided "AS IS" with no warranties, and confers no rights. Please do not send email directly to this alias. This alias is for newsgroup purposes only.' "Bruce Barick" wrote in message ... Subject message is consistently, and persistently received on 'most any occasion when we try to receive a fax. Since XP Pro has been installed, I think the PC has received ONE fax, sent from the fax machine on an alternate line, sitting next to the PC. NEVER has another machine sent a fax that was successfully received. How can I diagnose this failure? How can I ascertain what is failing where? Even the phone company says all's well on the line. Even though we do NOT receive anything more than subject message. As an example, the Fax Monitor currently shows: 17:17:0 Ringing 17:17:5 Ringing 17:17:8 The call was answered 17:18:1 An error occurred while receiving the fax The last line has a white X in a solid red circle to the left of the time stamp. In view of the highly revealing nature of the message, I am at a complete loss as to where to go, or what to do, to persuade this PC to receive a fax with this software. |
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