An open letter to Microsoft's support personnel, should they exist

But is there "the rule that OEMs have to support the software" or is
that support if any comes from the OEM and not Microsoft.
The real fault may be that the customer is not informed why the OEM is
cheaper and what all the customer does and does not get.
Of course the idea "You get what you pay for" escapes many consumers
when they think they see a bargain and a not so informative
salesperson.
Microsoft may have a part in this as the packaging could be modified
to show it, however the package is not always seen by the consumer.

--
Jupiter Jones [MVP]
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"D.Currie" wrote in message
...
Personally, I'd like to see some way to enforce the rule that OEMs
have to
support the software. Or maybe lose the ability to sell OEM. As a
small
system builder, my customers can come in and ask me questions
face-to-face,
and that's fine. Or they'll call. But I also get plenty of calls
from people
who have bought from the big guys, and they can't get an answer.

Then there are the people who sell the oem software with trinkets,
and have
no intention or ability to answer questions.

I don't mind answering customer's questions, and even the not-yet
customers -- I figure some day I will get their business.

But it does irritate me that others shirk the responsibility to give
the
technical support they're supposed to. They aren't footing the cost
for
proper support, so they sell their stuff cheap, which is fine for
the
customer until they need help. And in the meantime, I'm providing
free tech
support in the hopes that I'll get work from that person in the
meantime.