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#1
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I want my messenger back!
hello,
it's been a week since I'm not able to enter my Messenger account, while I can access to my e-mail and live.spaces. everytime I try to connect, it opens my contacts and I'm visible, but a windows shows up and says that my access is denied since there are problems because I lost some datas... and it doesn't let me use my messenger page!!!! I tried everything I wonder if it's connected to a virus I found on the computer Kernel32.dll.... or I've been reading about sites that steal your identity..maybe I gave my password to one of those sites that check for contacts that block you.... what should I do with the virus? and with my messenger account? if really my identiy has been stolen can I open a new messenger linked to my old e-mail and live.space???? help me please! |
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#2
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I want my messenger back!
Greetings,
Can you give the exact description of the error message you are receiving? I can tell you right now your identity has fine if you can log into the other services. After your problems have been resolved, you can change your password to make sure. As for your virus, kernel32.dll is a system file, so don't try removing it. How exactly do you know you have any virus if you don't also have an application to remove it? You can get a free virus scan he http://onecare.live.com/site/en-us/default.htm -- Jonathan Kay Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2007 Jonathan Kay. You *must* contact me for redistribution rights. -- "uffi" wrote in message ... hello, it's been a week since I'm not able to enter my Messenger account, while I can access to my e-mail and live.spaces. everytime I try to connect, it opens my contacts and I'm visible, but a windows shows up and says that my access is denied since there are problems because I lost some datas... and it doesn't let me use my messenger page!!!! I tried everything I wonder if it's connected to a virus I found on the computer Kernel32.dll.... or I've been reading about sites that steal your identity..maybe I gave my password to one of those sites that check for contacts that block you.... what should I do with the virus? and with my messenger account? if really my identiy has been stolen can I open a new messenger linked to my old e-mail and live.space???? help me please! |
#3
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I want my messenger back!
the message tells me that there is an error in Windows Messenger and the
application will be closed. it says that there might some dats which are lost and tehn more infos about the error a AppName: msmsgs.exe App ver: 4.7.0.3001 OffSet 000eef2d We have a control center AVG which the virus and the functions of our programs and it said that kernel32.dll was changed, so AVG after the test changed the kernell file again .. I don't really know the problem with this file, because AVG doesn't say. anyways I already tried to change my password.... nothing is changing... "Jonathan Kay [MVP]" wrote: Greetings, Can you give the exact description of the error message you are receiving? I can tell you right now your identity has fine if you can log into the other services. After your problems have been resolved, you can change your password to make sure. As for your virus, kernel32.dll is a system file, so don't try removing it. How exactly do you know you have any virus if you don't also have an application to remove it? You can get a free virus scan he http://onecare.live.com/site/en-us/default.htm -- Jonathan Kay Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2007 Jonathan Kay. You *must* contact me for redistribution rights. -- "uffi" wrote in message ... hello, it's been a week since I'm not able to enter my Messenger account, while I can access to my e-mail and live.spaces. everytime I try to connect, it opens my contacts and I'm visible, but a windows shows up and says that my access is denied since there are problems because I lost some datas... and it doesn't let me use my messenger page!!!! I tried everything I wonder if it's connected to a virus I found on the computer Kernel32.dll.... or I've been reading about sites that steal your identity..maybe I gave my password to one of those sites that check for contacts that block you.... what should I do with the virus? and with my messenger account? if really my identiy has been stolen can I open a new messenger linked to my old e-mail and live.space???? help me please! |
#4
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I want my messenger back!
Hi,
I suggest you not use Windows Messenger (msmsgs.exe) and use Windows Live Messenger as a first step. After that if you see a specific error, write it out. You can grab Windows Live Messenger from he http://get.live.com/messenger/overview/ If AVG isn't working out for you, I'd suggest using another product to make sure you're clean. -- Jonathan Kay Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2007 Jonathan Kay. You *must* contact me for redistribution rights. -- "uffi" wrote in message ... the message tells me that there is an error in Windows Messenger and the application will be closed. it says that there might some dats which are lost and tehn more infos about the error a AppName: msmsgs.exe App ver: 4.7.0.3001 OffSet 000eef2d We have a control center AVG which the virus and the functions of our programs and it said that kernel32.dll was changed, so AVG after the test changed the kernell file again .. I don't really know the problem with this file, because AVG doesn't say. anyways I already tried to change my password.... nothing is changing... "Jonathan Kay [MVP]" wrote: Greetings, Can you give the exact description of the error message you are receiving? I can tell you right now your identity has fine if you can log into the other services. After your problems have been resolved, you can change your password to make sure. As for your virus, kernel32.dll is a system file, so don't try removing it. How exactly do you know you have any virus if you don't also have an application to remove it? You can get a free virus scan he http://onecare.live.com/site/en-us/default.htm -- Jonathan Kay Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2007 Jonathan Kay. You *must* contact me for redistribution rights. -- "uffi" wrote in message ... hello, it's been a week since I'm not able to enter my Messenger account, while I can access to my e-mail and live.spaces. everytime I try to connect, it opens my contacts and I'm visible, but a windows shows up and says that my access is denied since there are problems because I lost some datas... and it doesn't let me use my messenger page!!!! I tried everything I wonder if it's connected to a virus I found on the computer Kernel32.dll.... or I've been reading about sites that steal your identity..maybe I gave my password to one of those sites that check for contacts that block you.... what should I do with the virus? and with my messenger account? if really my identiy has been stolen can I open a new messenger linked to my old e-mail and live.space???? help me please! |
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