If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
external DVD drive no longer recognized
I've been using a Samsung external DVD drive with my WinXP netbook. Last
week I installed all the Patch Tuesday updates. Then I used the DVD drive to install Microsoft Word. After that, I installed all the high-priority Microsoft updates that followed the installation of Word. Yesterday, when I tried to play a CD, I discovered that the drive isn't recognized by Windows any more. When I plug it into the USB port, it lights up momentarily; but there's no Safely Remove Hardware icon in the system tray, and the drive doesn't appear in My Computer. I unplugged the drive, waited, and plugged it in again, but no change. I tried another USB port; no change. I unplugged it and turned off the computer, waited a bit, and turned it back on; no change. I left it plugged in and turned off the computer, then turned it back on; no change. I tried to use Add Hardware, but Windows seemed to think it was looking for a camera or a printer. There was nothing in the list for a CD/DVD burner. Is it possible that the updates I installed after installing Word screwed up Windows' recognition of this drive? Could it be something else? I'd be grateful for help in fixing this problem. Thank you, Jo-Anne |
Ads |
#2
|
|||
|
|||
external DVD drive no longer recognized
Jo-Anne wrote:
I've been using a Samsung external DVD drive with my WinXP netbook. Last week I installed all the Patch Tuesday updates. Then I used the DVD drive to install Microsoft Word. After that, I installed all the high-priority Microsoft updates that followed the installation of Word. Yesterday, when I tried to play a CD, I discovered that the drive isn't recognized by Windows any more. When I plug it into the USB port, it lights up momentarily; but there's no Safely Remove Hardware icon in the system tray, and the drive doesn't appear in My Computer. I unplugged the drive, waited, and plugged it in again, but no change. I tried another USB port; no change. I unplugged it and turned off the computer, waited a bit, and turned it back on; no change. I left it plugged in and turned off the computer, then turned it back on; no change. I tried to use Add Hardware, but Windows seemed to think it was looking for a camera or a printer. There was nothing in the list for a CD/DVD burner. Is it possible that the updates I installed after installing Word screwed up Windows' recognition of this drive? Could it be something else? I'd be grateful for help in fixing this problem. Thank you, Jo-Anne Maybe the external drive uses a Cypress USB chip and the config space is erased ? 1) Go to C:\WINDOWS\setupapi.log and check the last entries. The entries have date stamps, and you can check for any behavior changes, or attempts to install "new" hardware lately. Maybe that will hint at what has happened. 2) Get a copy of UVCView and review what the device is currently showing for info. 3) Check Device Manager carefully for any question marks. When my external optical drive disappeared, the symptoms matched this article. I had just run "Seatools for Windows", to test an internal hard drive, when my optical drive disappeared. And I had "Install driver for Cypress AT2LP RC42" or "Install driver for Cypress AT2LP RC58" type error. The fix involved doing a flash update of the drive enclosure, so that the configuration information again reported a "USB mass storage" type device. http://www.cypress.com/?id=4&rID=38494 The actual package I used, might have been this one. This article has some nice pictures - in particular, notice the Device Manager appearance, and the "yellow question mark" under Other Devices. If your Device Manager doesn't have this problem, then this is not your solution. And then it's back to setupapi.log for a look for hints. http://www.mvixusa.com/support/index...articl eid=74 If your drive is physically functional, about the only other (popular) cure, is the Fixit, which corrects an Upperfilter/Lowerfilter problem. You'd need a perfectly clean Device Manager, the proper entries for the enclosure and so on, before a thing like this would work. It sounds like you're not a candidate for this, as the drive is no longer showing up at all. This basically fixes a value in the Registry. http://support.microsoft.com/mats/cd...rive_problems/ In terms of Device Manager entries, I just plugged in the (repaired) external optical drive and these are the entries I see for it - Under "Universal Serial Bus controllers" "USB Mass Storage Device" - usbehci.sys, usbhub.sys, usbport.sys, hccoin.dll, usbui.dll Hardware Ids = USB\Vid_04b4&Pid_6830 - Under "DVD/CD-ROM drives" "HL-DT-ST DVD-RAM GH22LP20 USB Device" cdrom.sys, imapi.sys, redbook.sys, storprop.dll Hardware Ids = USBSTOR\GenCdRom That's all I can see right now, that gets added by switching it on. Paul |
#3
|
|||
|
|||
external DVD drive no longer recognized
On 5/15/2012 11:59 AM, Jo-Anne wrote:
I've been using a Samsung external DVD drive with my WinXP netbook. Last week I installed all the Patch Tuesday updates. Then I used the DVD drive to install Microsoft Word. After that, I installed all the high-priority Microsoft updates that followed the installation of Word. Yesterday, when I tried to play a CD, I discovered that the drive isn't recognized by Windows any more. When I plug it into the USB port, it lights up momentarily; but there's no Safely Remove Hardware icon in the system tray, and the drive doesn't appear in My Computer... I've been using Windows since the '93 and I have never had a virus or trojan yet. So that has never been a problem for me. Although decades worth of harm that updates has done has been too numerous to count. I am fortunate, as I have over 20 laptops here. And I started experimenting with some of them to see if it really is true if you don't do security updates, your computer becomes a bigger target for malware? And after about 5 years of experimenting, I still haven't gotten any malware on any of my computers. Nor am I bothered by updates which screws up my computers either. And my recommendation for others who wants to do their own experimenting, is to make backups just in case something goes wrong. But you should be doing that anyway to protect yourself from bad updates as well. -- Bill Gateway M465e ('06 era) - Thunderbird v12 Centrino Core Duo T5600 1.83GHz - 2GB - Windows XP SP2 |
#4
|
|||
|
|||
external DVD drive no longer recognized
"Jo-Anne" wrote in message
... I've been using a Samsung external DVD drive with my WinXP netbook. Last week I installed all the Patch Tuesday updates. Then I used the DVD drive to install Microsoft Word. After that, I installed all the high-priority Microsoft updates that followed the installation of Word. Yesterday, when I tried to play a CD, I discovered that the drive isn't recognized by Windows any more. When I plug it into the USB port, it lights up momentarily; but there's no Safely Remove Hardware icon in the system tray, and the drive doesn't appear in My Computer. I unplugged the drive, waited, and plugged it in again, but no change. I tried another USB port; no change. I unplugged it and turned off the computer, waited a bit, and turned it back on; no change. I left it plugged in and turned off the computer, then turned it back on; no change. I tried to use Add Hardware, but Windows seemed to think it was looking for a camera or a printer. There was nothing in the list for a CD/DVD burner. Is it possible that the updates I installed after installing Word screwed up Windows' recognition of this drive? Could it be something else? I'd be grateful for help in fixing this problem. Thank you, Jo-Anne Thank you, Paul and Bill! I think I've got it working again, but I have no idea why. I did a System Restore on the netbook, taking it back to just after I'd installed Word. That didn't work, and it also "broke" my antivirus program, which would no longer run in real time. I undid the System Restore. Then I tried plugging the drive into another computer. At first, Windows said that although it had found new hardware, a problem occurred during installation and it might not work properly--and indeed it wasn't recognized at all, although the light on the drive stayed on. I unplugged the drive, put a CD into it, and plugged it in again. This time Windows recognized it as new hardware and installed it--and the drive showed up in My Computer. I took it back to the other computer and plugged it in--and Windows recognized it, so it's working again, at least for now. Jo-Anne |
Thread Tools | |
Display Modes | |
|
|