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#1
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malware?? infinite mutliple "internet explorer" windows till power off
Hello:
may be it's a virus or a malware that's not detected by my free AVG9 always up to date: From time to time, the system go slow down, then a continuous burst of internet explorer windows comes to screen until I press the power off button for a long time. can this be fixed without all re-formatting? thank you Maurice |
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#2
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malware?? infinite mutliple "internet explorer" windows till power off
Maurice wrote:
may be it's a virus or a malware that's not detected by my free AVG9 always up to date: From time to time, the system go slow down, then a continuous burst of internet explorer windows comes to screen until I press the power off button for a long time. can this be fixed without all re-formatting? Start button -- RUN (no "RUN"? Press the "Windows Key" + R on your keyboard) -- type in: winver -- Click OK. The picture at the top of the window that opens will give you the general (Operating System name) while the line starting with the word "version" will give you the rest of the story. Post _both_ in response to this message verbatim. ;-) Download, install, run, update and perform a full scan (separately) with the following two applications (freeware versions are the ones to use for this): SuperAntiSpyware http://www.superantispyware.com/ MalwareBytes http://www.malwarebytes.com/ After performing a full scan with one and then the other and removing whatever they both find completely, you may uninstall these products, if you wish. Download and run the MSRT manually: http://www.microsoft.com/security/ma...e/default.mspx Reboot. Download/install this: http://support.microsoft.com/kb/290301 After installing, do the following: Start button -- RUN -- type in: "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! -- Click OK. (The quotation marks and percentage signs and spacing should be exact.) Reboot. Download/Install the latest Windows Installer (for your OS): ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) http://www.microsoft.com/downloadS/d...displaylang=en Reboot. and... Download the latest version of the Windows Update agent from here (x86): http://go.microsoft.com/fwlink/?LinkID=91237 .... and save it to the root of your C:\ drive. After saving it to the root of the C:\ drive, do the following: Close all Internet Explorer windows and other applications. Start button -- RUN and type in: %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE -- Click OK. (If asked, select "Run.) -- Click on NEXT -- Select "I agree" and click on NEXT -- When it finishes installing, click on "Finish"... Reboot. Then follow the instructions he How do I reset Windows Update components? http://support.microsoft.com/kb/971058 Reboot. CHKDSK How to scan your disks for errors http://support.microsoft.com/kb/315265 * will take time and a reboot Defragment How to Defragment your hard drives http://support.microsoft.com/kb/314848 * will take time Reboot. Log on as an user with administrative rights and open Internet Explorer and visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot again. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Also - I do not see any urgent need to install Internet Explorer 8 at this time. Seriously - do all that. This is like antibiotics - don't skip a single step, don't quit because you think things will be okay now - go through until the end, until you have done everything given in the order given. If you have a problem with a step come ask and let someone here get you through that step. If you don't understand how to do a step, come back and ask here about that step and let someone walk you through it. Then - when done - let everyone here know if it worked for you - or if you have more issues. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
#3
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malware?? infinite mutliple "internet explorer" windows till power off
Maurice wrote:
Hello: may be it's a virus or a malware that's not detected by my free AVG9 always up to date: From time to time, the system go slow down, then a continuous burst of internet explorer windows comes to screen until I press the power off button for a long time. can this be fixed without all re-formatting? Do you happen to visit the same site? They could be using a script to open those extra IE windows? That's one reason why I put a shortcut in my Windows taskbar that runs the following to kill off all instances of IE (so the one running the script also gets killed). Usually they open so fast that there is no way for you to catch up in clicking their "X" close button in their titlebar. They'll open faster than you can close them. taskkill.exe /im iexplore.exe /f See if MalwareBytes fixes (or, at least, neuters) any malware that could be causing that problem. |
#4
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malware?? infinite mutliple "internet explorer" windows tillpower off
On Nov 16, 3:20*am, "Maurice" wrote:
Hello: may be it's a virus or a malware that's not detected by my free AVG9 always up to date: From time to time, the system go slow down, then a continuous burst of internet explorer windows comes to screen until I press the power off button for a long time. can this be fixed without all re-formatting? thank you Maurice I would not count on a single scanning software, so run MBAM and SAS, post up the msinfo32 information requested then troubleshoot any remaining issues. Reduce the chances of malicious software by running some scans. Download, install, update and do a full scan with these free malware detection programs: Malwarebytes (MBAM): http://malwarebytes.org/ SUPERAntiSpywa (SAS): http://www.superantispyware.com/ These can be uninstalled later if desired. Reduce the number of questions, guessing and trying things that might work by supplying more information: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. |
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