System restore big problem

Been doing searches on this and nothing has helped so far. I installed the
new AVG antivirus and for some reason now I might have got a virus but now
there is no restore tab in system properties and I get a could not start
access denied error 5. There is no system restore. I can't even install an
antivirus program, I'm going to to avast right now because trying the avg
again gets an error.


Debbie

Debbie Graham wrote:
Been doing searches on this and nothing has helped so far. I
installed the new AVG antivirus and for some reason now I might
have got a virus but now there is no restore tab in system
properties and I get a could not start access denied error 5. There is no
system restore. I can't even install an antivirus
program, I'm going to to avast right now because trying the avg

You likely don't want to use "System Restore" when a virus is concerned
anyway.

Get MalwareBytes and SuperAntiSpyware - perform a full scan with those (if
you have to - in safe mode.)
See if you can uninstall your AV software in Safe Mode.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

describe the symptoms that make you believe you have a Virus..
pk

--
If you find a posting or message from me offensive,inappropriate
or disruptive,please ignore it.
If you dont know how to ignore a posting complain
to me and I will be only too happy to demonstrate :-)

"Debbie Graham" wrote in message
...
Been doing searches on this and nothing has helped so far. I installed
the new AVG antivirus and for some reason now I might have got a virus but
now there is no restore tab in system properties and I get a could not
start access denied error 5. There is no system restore. I can't even
install an antivirus program, I'm going to to avast right now because
trying the avg again gets an error.


Debbie

Somehow I fixed it. I deleted the system information folders, rebooted, and
the restore tab was back and the ability to use restore came back. I still
can't install the AVG antivirus but I managed to install another one.



Debbie
"peter" wrote in message
...
describe the symptoms that make you believe you have a Virus..
pk

--
If you find a posting or message from me offensive,inappropriate
or disruptive,please ignore it.
If you dont know how to ignore a posting complain
to me and I will be only too happy to demonstrate :-)

"Debbie Graham" wrote in message
...
Been doing searches on this and nothing has helped so far. I installed
the new AVG antivirus and for some reason now I might have got a virus
but now there is no restore tab in system properties and I get a could
not start access denied error 5. There is no system restore. I can't
even install an antivirus program, I'm going to to avast right now
because trying the avg again gets an error.


Debbie

"peter" wrote:

describe the symptoms that make you believe you have a Virus..
pk

--
If you find a posting or message from me offensive,inappropriate
or disruptive,please ignore it.
If you dont know how to ignore a posting complain
to me and I will be only too happy to demonstrate :-)

"Debbie Graham" wrote in message
...
Been doing searches on this and nothing has helped so far. I installed
the new AVG antivirus and for some reason now I might have got a virus but
now there is no restore tab in system properties and I get a could not
start access denied error 5. There is no system restore. I can't even
install an antivirus program, I'm going to to avast right now because
trying the avg again gets an error.


Debbie

.