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#1
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Windows 10 locked at the cursed scenery screen
Two days ago Windows 10 just stopped booting.
It would constantly say it needed a repair. I ran the light blue screen repair without needing the DVD. But now it boots to the pretty scenery without ANY way of logging in. I curse that scenery. It's stuck at that ocean scenery with NOTHING I can do. I can press every key on the keyboard and move the mouse. It's completely unresponsive. It's not hardware as it boots to an older OS. Any advice? |
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#2
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Windows 10 locked at the cursed scenery screen
On 2/21/2019 8:37 AM, Freelance Writer wrote:
Two days ago Windows 10 just stopped booting. It would constantly say it needed a repair. I ran the light blue screen repair without needing the DVD. But now it boots to the pretty scenery without ANY way of logging in. I curse that scenery. It's stuck at that ocean scenery with NOTHING I can do. I can press every key on the keyboard and move the mouse. It's completely unresponsive. It's not hardware as it boots to an older OS. Any advice? If your PC has actual wired ports available for Keyboard and Mouse, NOT USB, then find an old keyboard and mouse and see if that gets you in. If that works start looking at deleting and reinstalling the USB drivers. It sounds like the USB drivers are messed up and keeping you out. Doing a repair from an already running but bad system can get your operating system into this kind of state,. An alternative to the old style keyboard, and probably better, would be to boot from a Windows 10 install DVD or Flash install and do another repair install. With luck that will force the loading of fresh USB drivers from the DVD or flash drive and get you back into the system. |
#3
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Windows 10 locked at the cursed scenery screen
On 2/21/2019 9:37 AM, Freelance Writer wrote:
Two days ago Windows 10 just stopped booting. It would constantly say it needed a repair. I ran the light blue screen repair without needing the DVD. But now it boots to the pretty scenery without ANY way of logging in. I curse that scenery. It's stuck at that ocean scenery with NOTHING I can do. I can press every key on the keyboard and move the mouse. It's completely unresponsive. It's not hardware as it boots to an older OS. Any advice? I've noticed recently that I have encountered the same thing: can't get to login screen. The way I have found to get around it is to do a crtl-alt-del and the login pops up. Hope this helps... |
#4
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Windows 10 locked at the cursed scenery screen
Freelance Writer wrote:
Two days ago Windows 10 just stopped booting. It would constantly say it needed a repair. I ran the light blue screen repair without needing the DVD. But now it boots to the pretty scenery without ANY way of logging in. I curse that scenery. It's stuck at that ocean scenery with NOTHING I can do. I can press every key on the keyboard and move the mouse. It's completely unresponsive. It's not hardware as it boots to an older OS. Any advice? Third-party AV eaten a system file ? Test that the Shift Lock key causes the Shift Lock LED to light. You can also test the Num Lock or Scroll Lock and see if they respond on the keyboard LEDs. That works best on a proper desktop keyboard. I can't guarantee all keyboards have LEDs like that. This is to prove input is possible at the current time, from the keyboard. I tried holding the shift key here and starting my system, and it didn't start in Safe Mode, so that's no good. Maybe that worked a couple of releases back. ******* First off, some DISM trivial. If you do this: dism /? it won't really show you all the options. Try these instead. dism /online /? dism /image:c:\ /? That gives the DISM online and offline command options. If you're trying to repair a C: drive using the Command Prompt window of an emergency CD or install DVD, you'd be doing an "offline" operation on what you think is C: . To verify C: is C:, you can try dir c: and see if, from the emergency CD, the folder names make sense. I've had some volumes where the proper letter is actually d: , so don't jump to any conclusions while working. Try to verify, as best you can, you're targeting the correct drive letter. OK, now with that out of the way... Using your emergency boot CD or your Win10 installer DVD, you can gain access to Command Prompt from the troubleshooting section. In there, you can try: DISM /image:c:\ /cleanup-image /revertpendingactions as that command will remove an "in-flight" Windows Update that is failing. Normally you would expect an in-flight update to have "rotating balls", but I think it can also break as the system is coming up. This is the best option I can think of at the moment. ******* Stuff like this, I don't see how this is relevant to the problem. The system could be working in WinSXS at the time (messing around doing the Windows Update), but it wouldn't be a particularly good idea to be doing this, until you've tried the revertpendingactions and rebooted at least once. If the revertpendingactions didn't work or it indicates no pending action is present, you can try these. Dism /image:c:\ /Cleanup-Image /CheckHealth Dism /image:c:\ /Cleanup-Image /ScanHealth Dism /image:c:\ /Cleanup-Image /RestoreHealth The other command, one you'd do after cleaning up WinSXS, would be to clean up System32. sfc /scannow /offbootdir=c:\ /offwindir=c:\windows And that one is illustrated in more detail here, including a trick for figuring out the drive letter to use. https://www.wintips.org/how-to-run-s...e-checker-too/ But at this point, I don't see a strong reason to be doing these, as it's probably a borked, inflight, update. I doubt it's actually a broken HID driver or something stupid like that. We already had one instance of Windows pushing out a bad HID driver, and they wouldn't do that twice, right ? :-/ Paul |
#5
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Windows 10 locked at the cursed scenery screen
Dick wrote:
On 2/21/2019 9:37 AM, Freelance Writer wrote: Two days ago Windows 10 just stopped booting. It would constantly say it needed a repair. I ran the light blue screen repair without needing the DVD. But now it boots to the pretty scenery without ANY way of logging in. I curse that scenery. It's stuck at that ocean scenery with NOTHING I can do. I can press every key on the keyboard and move the mouse. It's completely unresponsive. It's not hardware as it boots to an older OS. Any advice? I've noticed recently that I have encountered the same thing: can't get to login screen. The way I have found to get around it is to do a crtl-alt-del and the login pops up. Hope this helps... In some older version of Windows, it was possible to purposely set up that option as a policy. Namely, to require the pressing of ctrl-alt-delete before entering login information. It had something to do with session hijacking, but how an exploit could make hay out of that at bootup time is a mystery (unless a Startup program were able to run, before the login prompt - does it work like that?). Example: https://www.thewindowsclub.com/secur...lt-del-windows Paul |
#6
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Windows 10 locked at the cursed scenery screen
On 2/21/2019 12:05 PM, Paul wrote:
Dick wrote: On 2/21/2019 9:37 AM, Freelance Writer wrote: Two days ago Windows 10 just stopped booting. It would constantly say it needed a repair. I ran the light blue screen repair without needing the DVD. But now it boots to the pretty scenery without ANY way of logging in. I curse that scenery. It's stuck at that ocean scenery with NOTHING I can do. I can press every key on the keyboard and move the mouse. It's completely unresponsive. It's not hardware as it boots to an older OS. Any advice? I've noticed recently that I have encountered the same thing: can't get to login screen.Â* The way I have found to get around it is to do a crtl-alt-del and the login pops up. Hope this helps... In some older version of Windows, it was possible to purposely set up that option as a policy. Namely, to require the pressing of ctrl-alt-delete before entering login information. It had something to do with session hijacking, but how an exploit could make hay out of that at bootup time is a mystery (unless a Startup program were able to run, before the login prompt - does it work like that?). Example: https://www.thewindowsclub.com/secur...lt-del-windows Â*Â* Paul I remember what you are talking about. Before I retired, our companys workstations were set up as you describe. What I'm talking about occurs randomly and infrequently; but it does happen. I think Microsoft has a bug somewhere that causes the scenery screen to occasionally freeze. In my case, the ctrl-alt-delete works. Perhaps I should file a bug report. The problem is that I can't make it happen. |
#7
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Windows 10 locked at the cursed scenery screen
Dick wrote:
On 2/21/2019 12:05 PM, Paul wrote: Dick wrote: On 2/21/2019 9:37 AM, Freelance Writer wrote: Two days ago Windows 10 just stopped booting. It would constantly say it needed a repair. I ran the light blue screen repair without needing the DVD. But now it boots to the pretty scenery without ANY way of logging in. I curse that scenery. It's stuck at that ocean scenery with NOTHING I can do. I can press every key on the keyboard and move the mouse. It's completely unresponsive. It's not hardware as it boots to an older OS. Any advice? I've noticed recently that I have encountered the same thing: can't get to login screen. The way I have found to get around it is to do a crtl-alt-del and the login pops up. Hope this helps... In some older version of Windows, it was possible to purposely set up that option as a policy. Namely, to require the pressing of ctrl-alt-delete before entering login information. It had something to do with session hijacking, but how an exploit could make hay out of that at bootup time is a mystery (unless a Startup program were able to run, before the login prompt - does it work like that?). Example: https://www.thewindowsclub.com/secur...lt-del-windows Paul I remember what you are talking about. Before I retired, our companys workstations were set up as you describe. What I'm talking about occurs randomly and infrequently; but it does happen. I think Microsoft has a bug somewhere that causes the scenery screen to occasionally freeze. In my case, the ctrl-alt-delete works. Perhaps I should file a bug report. The problem is that I can't make it happen. The most likely "bug" is something sessionID related. Microsoft tries to control security via some sort of SessionID. Using control-alt-delete is supposed to make reference to the very first Session number. The hope being, that any malware would be bypassed when control-alt-delete is pressed. It was supposed to be a way of saying "if control-alt-delete brings this here login screen to the front, you can be assured the dialog belongs to Session 0". Something along those lines. The lock screen might be "floating" like it is, because some desktop processes leading up to the login prompt, aren't finished. And are in a loop. Linux has problems more along the lines of a subsystem like DBUS being disconnected, so that keyboard input can't get to other processes. The proof there, is your Shift Lock key stops working. I don't know if Windows has such plumbing methods or not. Paul |
#8
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Windows 10 locked at the cursed scenery screen
Freelance Writer wrote:
Two days ago Windows 10 just stopped booting. It would constantly say it needed a repair. I ran the light blue screen repair without needing the DVD. But now it boots to the pretty scenery without ANY way of logging in. I curse that scenery. It's stuck at that ocean scenery with NOTHING I can do. I can press every key on the keyboard and move the mouse. It's completely unresponsive. It's not hardware as it boots to an older OS. Any advice? One name for this is Windows Spotlight. https://www.thewindowsclub.com/windo...ht-not-working The App that handles that, has storage space. The "letters" string should be the same on everyones PC, as the letters are an identifier for Microsoft. Microsoft uses at least two strings of letters as its corporate identifier. C:\Users\UserName\AppData\Local\Packages\Microsoft .Windows.ContentDeliveryManager_cw5n1h2txyewy\Sett ings C:\Users\UserName\AppData\Local\Packages\Microsoft .Windows.ContentDeliveryManager_cw5n1h2txyewy\Loca lState\Assets The ContentDeliveryManager is an App that has more than one function, and the Assets folder has advertising icons as well as Spotlight pictures for the startup screen. Some of its Registry entries, hint at other functions. It's a kind of "busy boy" for mucking with the OS. And it's possible this App has the "In-box" bit set so it can't be removed. Some of these Registry settings, correspond to items in the Settings panel (so you can disable some, but not all "features"). "SilentInstalledAppsEnabled" "SubscribedContentEnabled" "OemPreInstalledAppsEnabled" "PreInstalledAppsEnabled" "ContentDeliveryAllowed" "SilentInstalledAppsEnabled" "SubscribedContentEnabled" "OemPreInstalledAppsEnabled" "PreInstalledAppsEnabled" "PreInstalledAppsEverEnabled" "SuggestedApps" Paul |
#9
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Windows 10 locked at the cursed scenery screen
On 21/02/2019 15:06, GlowingBlueMist wrote:
On 2/21/2019 8:37 AM, Freelance Writer wrote: Two days ago Windows 10 just stopped booting. It would constantly say it needed a repair. I ran the light blue screen repair without needing the DVD. But now it boots to the pretty scenery without ANY way of logging in. I curse that scenery. It's stuck at that ocean scenery with NOTHING I can do. I can press every key on the keyboard and move the mouse. It's completely unresponsive. It's not hardware as it boots to an older OS. Any advice? If your PC has actual wired ports available for Keyboard and Mouse, NOT USB, then find an old keyboard and mouse and see if that gets you in. If that works start looking at deleting and reinstalling the USB drivers. It sounds like the USB drivers are messed up and keeping you out.Â* Doing a repair from an already running but bad system can get your operating system into this kind of state,. An alternative to the old style keyboard, and probably better, would be to boot from a Windows 10 install DVD or Flash install and do another repair install.Â* With luck that will force the loading of fresh USB drivers from the DVD or flash drive and get you back into the system. I have a PC with the same issue, it gets to the lock screen and is stuck because the USB ports aren't working, probably due to windows update. Booting with another OS is fine, so what is needed is a method of removing the offending driver files, does anyone know which these are? John. |
#10
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Windows 10 locked at the cursed scenery screen
user wrote:
On 21/02/2019 15:06, GlowingBlueMist wrote: On 2/21/2019 8:37 AM, Freelance Writer wrote: Two days ago Windows 10 just stopped booting. It would constantly say it needed a repair. I ran the light blue screen repair without needing the DVD. But now it boots to the pretty scenery without ANY way of logging in. I curse that scenery. It's stuck at that ocean scenery with NOTHING I can do. I can press every key on the keyboard and move the mouse. It's completely unresponsive. It's not hardware as it boots to an older OS. Any advice? If your PC has actual wired ports available for Keyboard and Mouse, NOT USB, then find an old keyboard and mouse and see if that gets you in. If that works start looking at deleting and reinstalling the USB drivers. It sounds like the USB drivers are messed up and keeping you out. Doing a repair from an already running but bad system can get your operating system into this kind of state,. An alternative to the old style keyboard, and probably better, would be to boot from a Windows 10 install DVD or Flash install and do another repair install. With luck that will force the loading of fresh USB drivers from the DVD or flash drive and get you back into the system. I have a PC with the same issue, it gets to the lock screen and is stuck because the USB ports aren't working, probably due to windows update. Booting with another OS is fine, so what is needed is a method of removing the offending driver files, does anyone know which these are? John. In Windows 10, the OS uses Microsoft driver files for USB. This would be usbport and friends. The drivers aren't proprietary ones. Even an "Intel driver" merely has "#include usbport" in it, meaning the Intel driver just calls the MS installer to do the real work. The Microsoft drivers include "quirks", issues with known devices, and that's the main value. USB hardware has standard registers, which is supposed to standardize the behavior. If you had System Restore enabled (System Protection from the System control panel), then in Safe Mode you could roll back to the previous point in time. After each OS Upgrade, the OS tends to turn that off. That means when 1809 installed, you'd have to use the System control panel to turn it back on. You can remove packages when using an emergency boot CD or when booting the installer DVD and looking for Command Prompt in the Troubleshooting section. DISM /image:c:\ /remove-package /packagename: etc. command. Maybe you'd have to look at "WindowsUpdate.log" in the offline image, to figure out what last items came in. The file contains a lot of garbage, so this isn't as easy as it sounds. In your Windows 10 settings, you can disable driver updates. That's the easiest way to avoid actual driver damage caused by Windows Update. I probably have that turned on in at least one install here. Is any of this easy ? No. From your emergency CD, you could look for "Reset or Refresh". You'd want Refresh at a guess. But if you look at a sample article, this should scare you, because while it preserves personal files, it removes applications. The thing is, if you do something like this in an offline state, there's no reason to expect to be able to do the equivalent of a "Repair Install". You can only do a Repair Install, keeping personal files *and* programs, from a running OS (online state). Which in your case, is broken at this point. https://www.tenforums.com/tutorials/...dows-10-a.html I would say the situation is ripe for experimentation. Boot your Macrium Emergency CD and make a backup image of the entire drive with C: on it. Then, have your way with the machine. If it ends up "more broken than before", simply restore from Macrium and try again. A Macrium image, allows "mounting" the partitions inside a backup image. That allows retrieval of your personal files from C:\users\UserName, without a lot of hair loss. Paul ("I have ideas... but they're not Good Ideas") |
#11
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Windows 10 locked at the cursed scenery screen
On 22/02/2019 20:21, Paul wrote:
user wrote: On 21/02/2019 15:06, GlowingBlueMist wrote: On 2/21/2019 8:37 AM, Freelance Writer wrote: Two days ago Windows 10 just stopped booting. It would constantly say it needed a repair. I ran the light blue screen repair without needing the DVD. But now it boots to the pretty scenery without ANY way of logging in. I curse that scenery. It's stuck at that ocean scenery with NOTHING I can do. I can press every key on the keyboard and move the mouse. It's completely unresponsive. It's not hardware as it boots to an older OS. Any advice? If your PC has actual wired ports available for Keyboard and Mouse, NOT USB, then find an old keyboard and mouse and see if that gets you in. If that works start looking at deleting and reinstalling the USB drivers. It sounds like the USB drivers are messed up and keeping you out. Doing a repair from an already running but bad system can get your operating system into this kind of state,. An alternative to the old style keyboard, and probably better, would be to boot from a Windows 10 install DVD or Flash install and do another repair install.Â* With luck that will force the loading of fresh USB drivers from the DVD or flash drive and get you back into the system. I have a PC with the same issue, it gets to the lock screen and is stuck because the USB ports aren't working, probably due to windows update. Booting with another OS is fine, so what is needed is a method of removing the offending driver files, does anyone know which these are? John. In Windows 10, the OS uses Microsoft driver files for USB. This would be usbport and friends. The drivers aren't proprietary ones. Even an "Intel driver" merely has "#include usbport" in it, meaning the Intel driver just calls the MS installer to do the real work. The Microsoft drivers include "quirks", issues with known devices, and that's the main value. USB hardware has standard registers, which is supposed to standardize the behavior. If you had System Restore enabled (System Protection from the System control panel), then in Safe Mode you could roll back to the previous point in time. After each OS Upgrade, the OS tends to turn that off. That means when 1809 installed, you'd have to use the System control panel to turn it back on. You can remove packages when using an emergency boot CD or when booting the installer DVD and looking for Command Prompt in the Troubleshooting section. Â*Â* DISM /image:c:\ /remove-package /packagename: etc. command. Maybe you'd have to look at "WindowsUpdate.log" in the offline image, to figure out what last items came in. The file contains a lot of garbage, so this isn't as easy as it sounds. In your Windows 10 settings, you can disable driver updates. That's the easiest way to avoid actual driver damage caused by Windows Update. I probably have that turned on in at least one install here. Is any of this easy ? No. From your emergency CD, you could look for "Reset or Refresh". You'd want Refresh at a guess. But if you look at a sample article, this should scare you, because while it preserves personal files, it removes applications. The thing is, if you do something like this in an offline state, there's no reason to expect to be able to do the equivalent of a "Repair Install". You can only do a Repair Install, keeping personal files *and* programs, from a running OS (online state). Which in your case, is broken at this point. https://www.tenforums.com/tutorials/...dows-10-a.html I would say the situation is ripe for experimentation. Boot your Macrium Emergency CD and make a backup image of the entire drive with C: on it. Then, have your way with the machine. If it ends up "more broken than before", simply restore from Macrium and try again. A Macrium image, allows "mounting" the partitions inside a backup image. That allows retrieval of your personal files from C:\users\UserName, without a lot of hair loss. Â*Â* PaulÂ* ("I have ideas... but they're not Good Ideas") Hi Paul, Thanks for that, it's roughly what I thought. I reckon the bets approach would be to add an SSD and install a fresh copy of windows to that. The PC will end up being more responsive and the user will still have all their files. Best, John |
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