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#1
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XP Boot up problems..
I had a lot of problems with my laptop today. My brother tried reinstalling Windows to fix some corrupted files. I finally got to the Windows log in screen after reinstalling but it froze up so I rebooted, but I got a BSOD the next time. I tried restarting again but got another BSOD, and then again and got a message saying that windows\system32\config\system was missing or corrupted. We put in some commands to try to repair it from the recovery disk but whenever I get to the the "Windows is starting up screen" it does nothing for 5 minutes and then I get a BSOD. Any help would be appreciated. "If this is the first time you have seen this Stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problem continues, disable or remove and new installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable compnents, restart your computer, press f8 to select Advanced Startup Options, and then select Safe Mode 0x00000024 (0x007802fe, 0xbacf3b74, 0xbacf3870, 0xba565746) Ntfs.sys - Address ba565746 base at ba5s4000, DateStamp 41107eea" -- Yeshaih ------------------------------------------------------------------------ Yeshaih's Profile: http://forums.techarena.in/member.php?userid=15208 View this thread: http://forums.techarena.in/showthread.php?t=510920 www.techarena.in |
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#2
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XP Boot up problems..
Hello,
Stop 0x00000024 or NTFS_FILE_SYSTEM The Stop 0x24 message indicates that a problem occurred within Ntfs.sys, the driver file that allows the system to read and write to NTFS file system drives. A similar Stop message, 0x23, exists for the file allocation table (FAT16 or FAT32) file systems. #1. Run CHKDSK in XP Recovery Console: Set pc BIOS to boot from CDROM. Place XP CD in drive. Reboot from the CD. Select the first option R Repair/Recovery Console. Select your Windows partition by number. Usually it is 1 . Login to XP with administrator password. Then run CHKDSK /P from the command line. (In Recovery console /P replaces /F ). Run it once (or repeat) until it shows no errors. This should clear the "dirty" flag on the disk drive C. Run CHKDSK for each drive on your system. CHKDSK /P :X where X is letter for disk drive To exit the Recovery Console, use the EXIT command. References for Recovery Console: Description of the Windows XP Recovery Console - Article ID Q314058 http://support.microsoft.com/default...;en-us;Q314058 -- Maurice N MS-MVP Windows (Shell / User), Aumha.net VSOP , DTS-L ----- "Yeshaih" wrote I had a lot of problems with my laptop today. My brother tried reinstalling Windows to fix some corrupted files. I finally got to the Windows log in screen after reinstalling but it froze up so I rebooted, but I got a BSOD the next time. I tried restarting again but got another BSOD, and then again and got a message saying that windows\system32\config\system was missing or corrupted. We put in some commands to try to repair it from the recovery disk but whenever I get to the the "Windows is starting up screen" it does nothing for 5 minutes and then I get a BSOD. Any help would be appreciated. "If this is the first time you have seen this Stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problem continues, disable or remove and new installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable compnents, restart your computer, press f8 to select Advanced Startup Options, and then select Safe Mode 0x00000024 (0x007802fe, 0xbacf3b74, 0xbacf3870, 0xba565746) Ntfs.sys - Address ba565746 base at ba5s4000, DateStamp 41107eea" -- Yeshaih ------------------------------------------------------------------------ Yeshaih's Profile: http://forums.techarena.in/member.php?userid=15208 View this thread: http://forums.techarena.in/showthread.php?t=510920 www.techarena.in |
#3
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XP Boot up problems..
Thank you for your suggestion. My brother tried it (because I am fairly computer illiterate when it comes to fixing them). I walked back into the room and saw another error after he tried it. At the boot from CD screen, it says "NTLDR is missing." My brother does not know what to do now, he suggests that I reinstall Windows again...but I thought the reason I got the BSOD earlier was because of reinstalling Windows conflicting with something else, so I don't know if this would fix it. Any more recommendations? -- Yeshaih ------------------------------------------------------------------------ Yeshaih's Profile: http://forums.techarena.in/member.php?userid=15208 View this thread: http://forums.techarena.in/showthread.php?t=510920 www.techarena.in |
#4
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XP Boot up problems..
Yeshaih wrote:
NTLDR is missing http://www.tinyempire.com/shortnotes...dr_missing.htm http://support.microsoft.com/default.aspx?kbid=320397 http://www.jsiinc.com/SUBJ/tip4900/rh4983.htm http://support.microsoft.com/default...b;en-us;314058 http://support.microsoft.com/default...;en-us;Q315261 http://support.microsoft.com/default...;en-us;Q228004 NTLDR Is Missing" Error Message When You Upgrade or Install Windows XP Over Windows 95, Windows 98, or Windows Millennium Edition http://support.microsoft.com/default...&Product=winxp |
#5
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XP Boot up problems..
I fixed the NTLDR missing problem by just copying it from the recovery disk. I tried reinstalling Windows several times but now after the CD boot screen, the screen just goes black and stays black. I unintentionally reformatted the other day when I was assured the recovery would be non-destructive, so it doesn't really matter if what I need to do would have otherwise jeopardized my files seeing as how they're scrapped now. Anyways, I don't know what to try now... EDIT: After leaving the screen blank for some time (I'm guessing around 20 minutes) the system restarted. Now I'm getting a windows\inf\biosinfo.inf file is missing or corrupt error. I've tried searching for people with that error but all of them have previously tried installing software first or something else. My computer is freshly reformatted. -- Yeshaih ------------------------------------------------------------------------ Yeshaih's Profile: http://forums.techarena.in/member.php?userid=15208 View this thread: http://forums.techarena.in/showthread.php?t=510920 www.techarena.in |
#6
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XP Boot up problems..
Yeshaih wrote:
My computer is freshly reformatted. It is not right, do a repair. Boot off of a clean Windows XP cd ( your bios has to be set to boot from cd rom 1st ) choose Install ( Not To Repair a Windows XP installation using Recovery Console, press R ) at the first prompt. It will then search for a previous copy of Windows. When it finds your copy, it will stop at the next prompt and ask if you want to do a repair. Hit R at this screen. If it does'nt mention a repair DO NOT continue. It will then copy a lot of files and appear to be doing a reinstall ( But its not. All your programs and data are safe, all you will lose, are your Windows updates ) |
#7
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XP Boot up problems..
I've already tried that before. And I've completely reinstalled Windows several times. And yes, my harddrive IS wiped. After you hit enter to install, I see no option to repair with R. The screen still goes black after the boot from CD screen and eventually it restarts and says biosinfo.inf is missing or corrupt.. Every other topic I have found about this it seems people have been installing software and that leads to the error and tutorials tell them to remove it with the Control Panel. Well I haven't installed any new software (I mean, there are no programs left anyways). Plus, I can't get to the desktop. Even hitting F8 at startup doesn't open boot options so I can't even try to boot in safe mode. Is there anything else I can try? -- Yeshaih ------------------------------------------------------------------------ Yeshaih's Profile: http://forums.techarena.in/member.php?userid=15208 View this thread: http://forums.techarena.in/showthread.php?t=510920 www.techarena.in |
#8
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XP Boot up problems..
Yeshaih wrote:
Is there anything else I can try? I would start again, to me, it appears the HD has not been cleaned properly. Use both of these, start with Zap 1st. Zap http://mirror.href.com/thestarman/as...lsRefs.htm#ZAP http://www.storage.ibm.com/hdd/support/download.htm Zap is a DOS software utility that writes zeroes to the first 128 sectors on a hard disk drive, including the Master Boot Record and the first Partition Boot Record. It can be used with both SCSI and IDE drives. This function is now included in the Drive Fitness Test. ======================================= WIPE OUT http://www.lurkhere.com/~nicefiles/index.html http://www.lurkhere.com/~nicefiles/wipeout.zip Freeware. WIPE OUT: as the name implies, this utility will absolutely WIPE your hard drive. For those times when an industrial strength cleaner is needed to remove any pesky files Fdisk may have left behind. A readme file is included in the zip file. WARNING...WIPE OUT will remove ALL data from the Hard Drive. DIRECTIONS 1- Unzip file 2- Copy WIPEOUT to a Win9x boot disk 3- Boot with Win9x disk, make sure the bios is set to boot from floppy 1st. 4- At the A:\ type "wipeout c: /nq /np" (no quotes) /nq = no queries - you will not be asked if you are sure. /np = no partitions - this will overwrite the MBR Press Enter. Now run fdisk to set up partitions. http://fdisk.radified.com/ When done, reboot & format. |
#9
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XP Boot up problems..
John - I've done everything you said, every last thing, but now I'm back to square one. When I boot, I get hung up on the exact same black screen. Is it possible that this is being caused by certain drivers missing now that its a clean system? If so, how can they be reinstalled without Windows loading? I'm afraid I have no idea what to do now. =( -- Canavi ------------------------------------------------------------------------ Canavi's Profile: http://forums.techarena.in/member.php?userid=15301 View this thread: http://forums.techarena.in/showthread.php?t=510920 www.techarena.in |
#10
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XP Boot up problems..
Canavi wrote:
John - I've done everything you said, every last thing, but now I'm back to square one. When I boot, I get hung up on the exact same black screen. Is it possible that this is being caused by certain drivers missing now that its a clean system? If so, how can they be reinstalled without Windows loading? I'm afraid I have no idea what to do now. =( The drivers should be on the XP cd & loaded during the install. Here are some other ways to try. http://support.microsoft.com/?kbid=314503 http://support.microsoft.com/support.../q294/4/27.asp http://support.microsoft.com/directo...;EN-US;q314503 http://support.microsoft.com/support.../q162/0/31.asp http://www.kellys-korner-xp.com/xp_b.htm http://www.sysopt.com/articles/troubleshoot/index.html Computer Stops Responding with a Black Screen When You Start Windows Windows XP Stops Responding at the Welcome Screen Blank Screen or Operating System Cannot Load Profile at Logon The information in this article applies to: Microsoft Windows XP Home Edition Microsoft Windows XP Professional This article was previously published under Q314503 SYMPTOMS When you attempt to start Windows XP, the computer may appear to stop responding (hang) with an empty, black screen immediately after the power-on self test (POST) is complete and before the Windows logo normally appears on the screen. CAUSE This behavior can occur if one or more of the following elements are corrupted: Master boot record Partition tables Boot sector NTLDR file RESOLUTION To resolve this issue, follow these steps: Create a Microsoft Windows XP boot disk to start the computer. For additional information about how to create a Windows XP boot disk, click the article number below to view the article in the Microsoft Knowledge Base: HOW TO: Create a Boot Disk for an NTFS or FAT Partition in Windows XP http://support.microsoft.com/default...b;EN-US;305595 If you can start the computer from the boot disk without receiving an error message, the damage is limited to the master boot record, the boot sector, or the NTLDR file. After Windows is running, you should immediately back up all data before you attempt to fix the boot sector. Use Disk Management to view the partition information and verify that the disk partition (or partitions) are correct. To use Disk Management, follow these steps: Click Start, right-click My Computer, and then click Manage on the shortcut menu that appears. Expand Storage, and then click Disk Management. If invalid partitions are present or you are unable to start your computer with a boot disk, consider reinstalling Windows XP on your computer and restoring your data and configuration information from a recent backup. If you do not have a current backup copy of the data on the computer, consult a computer specialist to determine the best method of data recovery and configuration. Run a current virus scanning program to verify that no virus is present. Repair the master boot record by using the FIXMBR command from the Windows XP Recovery Console. For additional information about how to use the Recovery Console, click the article number below to view the article in the Microsoft Knowledge Base: 307654 HOW TO: Access the Recovery Console During Startup Recovering Windows XP using the Recovery Console http://www.windowsnetworking.com/j_helmig/wxprcons.htm http://www.bleepingcomputer.com/tuto...torial117.html http://www.digitalwebcast.com/2002/0...boot_toot2.htm http://support.microsoft.com/default...b;en-us;307654 NOTE: For additional information about an error message that you may receive when you use the FIXMBR command, click the article number below to view the article in the Microsoft Knowledge Base: 266745 Error Message When You Run fixmbr Command http://support.microsoft.com/?scid=kb;en-us;314503 WARNING: If your computer is infected with a virus and you use the FIXMBR command, you may be unable to start the computer. Before you use this command, ensure that the computer is not infected with a virus. If the primary boot partition is a FAT partition, use the FIXBOOT command from the Windows XP Recovery Console to write a new boot sector on the system partition, and then use the FIXMBR command to repair the master boot record. You may also use Windows XP Setup to repair the installation. To do this, follow these steps: Use the Windows XP CD-ROM to start your computer. On the Welcome to Setup screen, press ENTER to set up Windows. Press F8 to agree to the license agreement. Use the ARROW keys to select the Windows installation that you want to repair, and then press R. Windows Setup repairs the installation files, Windows automatically restarts, and then Setup completes the repair of your Windows XP installation. Follow the remaining steps to set up Windows. NOTE: You will need your 25-character Product Key to complete these steps. |
#11
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XP Boot up problems..
Yeshaih wrote: I've already tried that before. And I've completely reinstalled Windows several times. And yes, my harddrive IS wiped. After you hit enter to install, I see no option to repair with R. stupidly misleading phrase. The option to repair with the recovery console is before you hit enter to install. the repairing 'off the cd' option that was suggested is after you hit enter to install May I suggest that the friend that is fixing your computer responds to the newsgroup The screen still goes black after the boot from CD screen and eventually it restarts and says biosinfo.inf is missing or corrupt.. Every other topic I have found about this it seems people have been installing software and that leads to the error and tutorials tell them to remove it with the Control Panel. Well I haven't installed any new software (I mean, there are no programs left anyways). Plus, I can't get to the desktop. Even hitting F8 at startup doesn't open boot options so I can't even try to boot in safe mode. Is there anything else I can try? -- well, no matter how stupidly you go about trying to reinstall windows, then if the screen suddenly goes blank stopping you from reinstalling windows, then it sounds like you've got some kind of nasty hardware problem. You're going to have to try replacing things (like hard drives and cdroms ) and even trying diff IDE connectors(there are only 2). You could try a diff windows cd, but it's prob a HW problem. If you couldn't reinstall windows then what use is safe mode going to be. BTW, if you could get into windows you could get into safe mode. Or, you could edit boot.ini manually to get in. To do with adding /safeboot to a line. (not to be confused with 9x's msdos.sys bootsafe=0/1) Not being able to hit F8 is a problem i've had. If you have a Ps2 keyboard you could probably hit F8. I've foudn it to be a USB issue. USB has to be enabled in the BIOS, and if still going wrong then the BIOS has to be flashed -upgraded to suppoer usb properly -a risky procedure . Replacing hardware is very easy for a competent person |
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