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#1
September 22nd 09, 11:08 PM
posted to microsoft.public.windowsxp.help_and_support
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Blue Screen
I’ve had two blue screen crashes recently! The error codes a
Ox0000077 0000010 0xAD574C34 0xB30A6C34 I’m running XP Pro SP3 and have auto updates turned on. I regularly run virus/spyware checks. Any ideas? 
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#2
September 23rd 09, 12:19 AM
posted to microsoft.public.windowsxp.help_and_support
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Blue Screen
offwego wrote:
I've had two blue screen crashes recently! The error codes a Ox0000077 0000010 0xAD574C34 0xB30A6C34 I'm running XP Pro SP3 and have auto updates turned on. I regularly run virus/spyware checks. Any ideas? Regularly run AV/AS checks with what? Might I suggest a little cleanup before you go much further? Fix your file/registry permissions... Ignore the title and follow the sub-section under "Advanced Troubleshooting" titled, "Method 1: Reset the registry and the file permissions" http://support.microsoft.com/kb/949377 *will take time (** Ignore the last step - you said you already had SP3.) Reboot and ... If you have applications you do not use - go through Control Panel -- Add or Remove Programs and uninstall them. After uninstallaing and rebooting as needed to remove them - reboot one more time for good measure and... Download/install this: http://support.microsoft.com/kb/290301 After installing, do the following: Start button -- RUN -- type in: "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! -- Click OK. (The quotation marks and percentage signs and spacing should be exact.) Download, install, run, update and perform a full scan (separately) with the following two applications (freeware versions are the ones to use for this): SuperAntiSpyware http://www.superantispyware.com/ (Reboot if needed) MalwareBytes http://www.malwarebytes.com/ (Reboot if needed) After performing a full scan with one and then the other and removing whatever they both find completely, you may uninstall these products, if you wish. Download and run the MSRT manually: http://www.microsoft.com/security/ma...e/default.mspx Reboot. Download/Install the latest Windows Installer (for your OS): ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) http://www.microsoft.com/downloadS/d...displaylang=en Reboot. and... Download the latest version of the Windows Update agent from here (x86): http://go.microsoft.com/fwlink/?LinkID=91237 .... and save it to the root of your C:\ drive. After saving it to the root of the C:\ drive, do the following: Close all Internet Explorer windows and other applications. Start button -- RUN and type in: %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE -- Click OK. (If asked, select "Run.) -- Click on NEXT -- Select "I agree" and click on NEXT -- When it finishes installing, click on "Finish"... Reboot. Then follow the instructions he How do I reset Windows Update components? http://support.microsoft.com/kb/971058 Reboot. CHKDSK How to scan your disks for errors http://support.microsoft.com/kb/315265 * will take time and a reboot Defragment How to Defragment your hard drives http://support.microsoft.com/kb/314848 * will take time Ensure your hardware drivers are up to date (from the hardware manufacturer's respective web pages.) Never get hardware drivers for hardware that was not created/sold by Microsoft from Microsoft. In other words, if you have an ATI video card, get the video card driver from the AMD/ATI web site. If you have a Broadcom network device, get the driver from broadcom. The exception would be if you have a third-tier computer - from IBM, Dell, Gateway, HP, etc... Go to their site, put in your model or serial number and get the drivers *they* offer. Reboot... Log on as an user with administrative rights and open Internet Explorer and visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot again. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Also - I do not see any urgent need to install Internet Explorer 8 at this time. Seriously - do all that. This is like antibiotics - don't skip a single step, don't quit because you think things will be okay now - go through until the end, until you have done everything given in the order given. If you have a problem with a step come ask and let someone here get you through that step. If you don't understand how to do a step, come back and ask here about that step and let someone walk you through it. Then - when done - let everyone here know if it worked for you - or if you have more issues. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
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#3
September 23rd 09, 07:40 PM
posted to microsoft.public.windowsxp.help_and_support
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Blue Screen
Shenan,
Many thanks for your comprehensive response. It's going to take a bit of time to work through it but to answer you question I use Zone Alarm, Spybot and Adware Anniversary edition against spyware and virus infection. "Shenan Stanley" wrote: offwego wrote: I've had two blue screen crashes recently! The error codes a Ox0000077 0000010 0xAD574C34 0xB30A6C34 I'm running XP Pro SP3 and have auto updates turned on. I regularly run virus/spyware checks. Any ideas? Regularly run AV/AS checks with what? Might I suggest a little cleanup before you go much further? Fix your file/registry permissions... Ignore the title and follow the sub-section under "Advanced Troubleshooting" titled, "Method 1: Reset the registry and the file permissions" http://support.microsoft.com/kb/949377 *will take time (** Ignore the last step - you said you already had SP3.) Reboot and ... If you have applications you do not use - go through Control Panel -- Add or Remove Programs and uninstall them. After uninstallaing and rebooting as needed to remove them - reboot one more time for good measure and... Download/install this: http://support.microsoft.com/kb/290301 After installing, do the following: Start button -- RUN -- type in: "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! -- Click OK. (The quotation marks and percentage signs and spacing should be exact.) Download, install, run, update and perform a full scan (separately) with the following two applications (freeware versions are the ones to use for this): SuperAntiSpyware http://www.superantispyware.com/ (Reboot if needed) MalwareBytes http://www.malwarebytes.com/ (Reboot if needed) After performing a full scan with one and then the other and removing whatever they both find completely, you may uninstall these products, if you wish. Download and run the MSRT manually: http://www.microsoft.com/security/ma...e/default.mspx Reboot. Download/Install the latest Windows Installer (for your OS): ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) http://www.microsoft.com/downloadS/d...displaylang=en Reboot. and... Download the latest version of the Windows Update agent from here (x86): http://go.microsoft.com/fwlink/?LinkID=91237 .... and save it to the root of your C:\ drive. After saving it to the root of the C:\ drive, do the following: Close all Internet Explorer windows and other applications. Start button -- RUN and type in: %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE -- Click OK. (If asked, select "Run.) -- Click on NEXT -- Select "I agree" and click on NEXT -- When it finishes installing, click on "Finish"... Reboot. Then follow the instructions he How do I reset Windows Update components? http://support.microsoft.com/kb/971058 Reboot. CHKDSK How to scan your disks for errors http://support.microsoft.com/kb/315265 * will take time and a reboot Defragment How to Defragment your hard drives http://support.microsoft.com/kb/314848 * will take time Ensure your hardware drivers are up to date (from the hardware manufacturer's respective web pages.) Never get hardware drivers for hardware that was not created/sold by Microsoft from Microsoft. In other words, if you have an ATI video card, get the video card driver from the AMD/ATI web site. If you have a Broadcom network device, get the driver from broadcom. The exception would be if you have a third-tier computer - from IBM, Dell, Gateway, HP, etc... Go to their site, put in your model or serial number and get the drivers *they* offer. Reboot... Log on as an user with administrative rights and open Internet Explorer and visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot again. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Also - I do not see any urgent need to install Internet Explorer 8 at this time. Seriously - do all that. This is like antibiotics - don't skip a single step, don't quit because you think things will be okay now - go through until the end, until you have done everything given in the order given. If you have a problem with a step come ask and let someone here get you through that step. If you don't understand how to do a step, come back and ask here about that step and let someone walk you through it. Then - when done - let everyone here know if it worked for you - or if you have more issues. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
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#4
September 23rd 09, 07:56 PM
posted to microsoft.public.windowsxp.help_and_support
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Blue Screen
offwego wrote:
Many thanks for your comprehensive response. It's going to take a bit of time to work through it but to answer you question I use Zone Alarm, Spybot and Adware Anniversary edition against spyware and virus infection. just a point I feel I need to make: Your antivirus and antispyware applications are excellent choices - however - I would still say you should run the three i specify in my steps. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
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#5
September 23rd 09, 08:03 PM
posted to microsoft.public.windowsxp.help_and_support
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Blue Screen
On Sep 22, 6:08*pm, offwego wrote:
I’ve had two blue screen crashes recently! *The error codes a Ox0000077 0000010 0xAD574C34 0xB30A6C34 I’m running XP Pro SP3 and have auto updates turned on. *I regularly run virus/spyware checks. Any ideas? This will not take too long: Minimize questions, guessing and trying things by supplying enough information: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. Disable Automatic restart on system error to stop the error on your screen so you can see it: Right click My Computer, Properties, Advanced, Startup and Recovery Settings. In the System failure section, untick the Automatically restart box, OK, OK. Wait for a failure Minimize qustions and guessing by supplying enough information: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. Disable Automatic restart on system error to stop the error on your screen so you can see it: Right click My Computer, Properties, Advanced, Startup and Recovery Settings. In the System failure section, untick the Automatically restart box, OK, OK. BSOD blue screen of death example information showing what you need to provide after a failu http://www.codinghorror.com/blog/ima...ws_XP_BSOD.png http://techrepublic.com.com/i/tr/dow...ges/bsod_a.jpg Send the information pointed to with the red arrows (3-4 lines total). Skip the boring text unless it looks important to you. We know what a BSOD looks like, we need to know the other information that is specific to yours BSOD. Wait for a failure, send the info.
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#6
September 23rd 09, 08:41 PM
posted to microsoft.public.windowsxp.help_and_support
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Blue Screen
....here's the info:
OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name System Manufacturer Dell Inc. System Model Dimension 9100 System Type X86-based PC Processor x86 Family 15 Model 4 Stepping 4 GenuineIntel ~2793 Mhz BIOS Version/Date Dell Inc. A02, 08/11/2005 SMBIOS Version 2.3 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale UK Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)" User Name Time Zone GMT Daylight Time Total Physical Memory 3,072.00 MB Available Physical Memory 2.13 GB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 4.84 GB Page File C:\pagefile.sys "Jose" wrote: On Sep 22, 6:08 pm, offwego wrote: I’ve had two blue screen crashes recently! The error codes a Ox0000077 0000010 0xAD574C34 0xB30A6C34 I’m running XP Pro SP3 and have auto updates turned on. I regularly run virus/spyware checks. Any ideas? This will not take too long: Minimize questions, guessing and trying things by supplying enough information: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. Disable Automatic restart on system error to stop the error on your screen so you can see it: Right click My Computer, Properties, Advanced, Startup and Recovery Settings. In the System failure section, untick the Automatically restart box, OK, OK. Wait for a failure Minimize qustions and guessing by supplying enough information: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. Disable Automatic restart on system error to stop the error on your screen so you can see it: Right click My Computer, Properties, Advanced, Startup and Recovery Settings. In the System failure section, untick the Automatically restart box, OK, OK. BSOD blue screen of death example information showing what you need to provide after a failu http://www.codinghorror.com/blog/ima...ws_XP_BSOD.png http://techrepublic.com.com/i/tr/dow...ges/bsod_a.jpg Send the information pointed to with the red arrows (3-4 lines total). Skip the boring text unless it looks important to you. We know what a BSOD looks like, we need to know the other information that is specific to yours BSOD. Wait for a failure, send the info.
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#7
September 23rd 09, 11:34 PM
posted to microsoft.public.windowsxp.help_and_support
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Blue Screen
On Sep 23, 3:41*pm, offwego wrote:
...here's the info: OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name * * System Manufacturer * * Dell Inc. System Model * *Dimension 9100 System Type * * X86-based PC Processor * * * x86 Family 15 Model 4 Stepping 4 GenuineIntel ~2793 Mhz BIOS Version/Date * * * Dell Inc. A02, 08/11/2005 SMBIOS Version *2.3 Windows Directory * * * C:\WINDOWS System Directory * * * *C:\WINDOWS\system32 Boot Device * * \Device\HarddiskVolume1 Locale *UK Hardware Abstraction Layer * * *Version = "5.1.2600.5512 (xpsp.080413-2111)" User Name * * * Time Zone * * * GMT Daylight Time Total Physical Memory * 3,072.00 MB Available Physical Memory * * * 2.13 GB Total Virtual Memory * *2.00 GB Available Virtual Memory * * * *1.96 GB Page File Space 4.84 GB Page File * * * C:\pagefile.sys "Jose" wrote: On Sep 22, 6:08 pm, offwego wrote: I’ve had two blue screen crashes recently! *The error codes a Ox0000077 0000010 0xAD574C34 0xB30A6C34 I’m running XP Pro SP3 and have auto updates turned on. *I regularly run virus/spyware checks. Any ideas? This will not take too long: Minimize questions, guessing and trying things by supplying enough information: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. Disable Automatic restart on system error to stop the error on your screen so you can see it: Right click My Computer, Properties, Advanced, Startup and Recovery Settings. In the System failure section, untick the Automatically restart box, OK, OK. Wait for a failure Minimize qustions and guessing by supplying enough information: Click Start, Run and in the box enter: * *msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. Disable Automatic restart on system error to stop the error on your screen so you can see it: Right click My Computer, Properties, Advanced, Startup and Recovery Settings. In the System failure section, untick the Automatically restart box, OK, OK. BSOD blue screen of death example information showing what you need to provide after a failu http://www.codinghorror.com/blog/ima...ws_XP_BSOD.png http://techrepublic.com.com/i/tr/dow...ges/bsod_a.jpg Send the information pointed to with the red arrows (3-4 lines total). *Skip the boring text unless it looks important to you. *We know what a BSOD looks like, we need to know the other information that is specific to yours BSOD. Wait for a failure, send the info. Very good. While your waiting for your BSOD, please do this part I left out of my earlier post: Reduce the chances of malicious software by running some scans. Download, install, update and do a full scan with these free malware detection programs: Malwarebytes (MBAM): http://malwarebytes.org/ SUPERAntiSpywa (SAS): http://www.superantispyware.com/ These can be uninstalled later if desired.
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#8
September 24th 09, 08:34 PM
posted to microsoft.public.windowsxp.help_and_support
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Blue Screen
....thanks for the post. I tried to run the anti spyware and maleware
programmes but I got a BSOD before they had completed! Here are the BSOD error messages: KERNEL_STACK_INPAGE_ERROR STOP: 0x00000077 (0x00000001, 0x00000000, 0x00000000, 0xA79ABC34) I'll try and run the spyware/malware again! "Jose" wrote: On Sep 23, 3:41 pm, offwego wrote: ...here's the info: OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name System Manufacturer Dell Inc. System Model Dimension 9100 System Type X86-based PC Processor x86 Family 15 Model 4 Stepping 4 GenuineIntel ~2793 Mhz BIOS Version/Date Dell Inc. A02, 08/11/2005 SMBIOS Version 2.3 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale UK Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)" User Name Time Zone GMT Daylight Time Total Physical Memory 3,072.00 MB Available Physical Memory 2.13 GB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 4.84 GB Page File C:\pagefile.sys "Jose" wrote: On Sep 22, 6:08 pm, offwego wrote: I’ve had two blue screen crashes recently! The error codes a Ox0000077 0000010 0xAD574C34 0xB30A6C34 I’m running XP Pro SP3 and have auto updates turned on. I regularly run virus/spyware checks. Any ideas? This will not take too long: Minimize questions, guessing and trying things by supplying enough information: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. Disable Automatic restart on system error to stop the error on your screen so you can see it: Right click My Computer, Properties, Advanced, Startup and Recovery Settings. In the System failure section, untick the Automatically restart box, OK, OK. Wait for a failure Minimize qustions and guessing by supplying enough information: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. Disable Automatic restart on system error to stop the error on your screen so you can see it: Right click My Computer, Properties, Advanced, Startup and Recovery Settings. In the System failure section, untick the Automatically restart box, OK, OK. BSOD blue screen of death example information showing what you need to provide after a failu http://www.codinghorror.com/blog/ima...ws_XP_BSOD.png http://techrepublic.com.com/i/tr/dow...ges/bsod_a.jpg Send the information pointed to with the red arrows (3-4 lines total). Skip the boring text unless it looks important to you. We know what a BSOD looks like, we need to know the other information that is specific to yours BSOD. Wait for a failure, send the info. Very good. While your waiting for your BSOD, please do this part I left out of my earlier post: Reduce the chances of malicious software by running some scans. Download, install, update and do a full scan with these free malware detection programs: Malwarebytes (MBAM): http://malwarebytes.org/ SUPERAntiSpywa (SAS): http://www.superantispyware.com/ These can be uninstalled later if desired.
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#9
September 24th 09, 09:34 PM
posted to microsoft.public.windowsxp.help_and_support
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Blue Screen
Tried to run Malwarebytes again but I got another BSOD. Same error messages
as last time except for tjhe last one which this time was 0xA7091C34 "offwego" wrote: ...thanks for the post. I tried to run the anti spyware and maleware programmes but I got a BSOD before they had completed! Here are the BSOD error messages: KERNEL_STACK_INPAGE_ERROR STOP: 0x00000077 (0x00000001, 0x00000000, 0x00000000, 0xA79ABC34) I'll try and run the spyware/malware again! "Jose" wrote: On Sep 23, 3:41 pm, offwego wrote: ...here's the info: OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name System Manufacturer Dell Inc. System Model Dimension 9100 System Type X86-based PC Processor x86 Family 15 Model 4 Stepping 4 GenuineIntel ~2793 Mhz BIOS Version/Date Dell Inc. A02, 08/11/2005 SMBIOS Version 2.3 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale UK Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)" User Name Time Zone GMT Daylight Time Total Physical Memory 3,072.00 MB Available Physical Memory 2.13 GB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 4.84 GB Page File C:\pagefile.sys "Jose" wrote: On Sep 22, 6:08 pm, offwego wrote: I’ve had two blue screen crashes recently! The error codes a Ox0000077 0000010 0xAD574C34 0xB30A6C34 I’m running XP Pro SP3 and have auto updates turned on. I regularly run virus/spyware checks. Any ideas? This will not take too long: Minimize questions, guessing and trying things by supplying enough information: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. Disable Automatic restart on system error to stop the error on your screen so you can see it: Right click My Computer, Properties, Advanced, Startup and Recovery Settings. In the System failure section, untick the Automatically restart box, OK, OK. Wait for a failure Minimize qustions and guessing by supplying enough information: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. Disable Automatic restart on system error to stop the error on your screen so you can see it: Right click My Computer, Properties, Advanced, Startup and Recovery Settings. In the System failure section, untick the Automatically restart box, OK, OK. BSOD blue screen of death example information showing what you need to provide after a failu http://www.codinghorror.com/blog/ima...ws_XP_BSOD.png http://techrepublic.com.com/i/tr/dow...ges/bsod_a.jpg Send the information pointed to with the red arrows (3-4 lines total). Skip the boring text unless it looks important to you. We know what a BSOD looks like, we need to know the other information that is specific to yours BSOD. Wait for a failure, send the info. Very good. While your waiting for your BSOD, please do this part I left out of my earlier post: Reduce the chances of malicious software by running some scans. Download, install, update and do a full scan with these free malware detection programs: Malwarebytes (MBAM): http://malwarebytes.org/ SUPERAntiSpywa (SAS): http://www.superantispyware.com/ These can be uninstalled later if desired.
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#10
September 24th 09, 10:25 PM
posted to microsoft.public.windowsxp.help_and_support
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Blue Screen
offwego wrote:
Tried to run Malwarebytes again but I got another BSOD. Same error messages as last time except for tjhe last one which this time was 0xA7091C34 "offwego" wrote: ...thanks for the post. I tried to run the anti spyware and maleware programmes but I got a BSOD before they had completed! Here are the BSOD error messages: KERNEL_STACK_INPAGE_ERROR STOP: 0x00000077 (0x00000001, 0x00000000, 0x00000000, 0xA79ABC34) I'll try and run the spyware/malware again! "Jose" wrote: On Sep 23, 3:41 pm, offwego wrote: ...here's the info: OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name System Manufacturer Dell Inc. System Model Dimension 9100 System Type X86-based PC Processor x86 Family 15 Model 4 Stepping 4 GenuineIntel ~2793 Mhz BIOS Version/Date Dell Inc. A02, 08/11/2005 SMBIOS Version 2.3 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale UK Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)" User Name Time Zone GMT Daylight Time Total Physical Memory 3,072.00 MB Available Physical Memory 2.13 GB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 4.84 GB Page File C:\pagefile.sys "Jose" wrote: On Sep 22, 6:08 pm, offwego wrote: I’ve had two blue screen crashes recently! The error codes a Ox0000077 0000010 0xAD574C34 0xB30A6C34 I’m running XP Pro SP3 and have auto updates turned on. I regularly run virus/spyware checks. Any ideas? This will not take too long: Minimize questions, guessing and trying things by supplying enough information: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. Disable Automatic restart on system error to stop the error on your screen so you can see it: Right click My Computer, Properties, Advanced, Startup and Recovery Settings. In the System failure section, untick the Automatically restart box, OK, OK. Wait for a failure Minimize qustions and guessing by supplying enough information: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. Disable Automatic restart on system error to stop the error on your screen so you can see it: Right click My Computer, Properties, Advanced, Startup and Recovery Settings. In the System failure section, untick the Automatically restart box, OK, OK. BSOD blue screen of death example information showing what you need to provide after a failu http://www.codinghorror.com/blog/ima...ws_XP_BSOD.png http://techrepublic.com.com/i/tr/dow...ges/bsod_a.jpg Send the information pointed to with the red arrows (3-4 lines total). Skip the boring text unless it looks important to you. We know what a BSOD looks like, we need to know the other information that is specific to yours BSOD. Wait for a failure, send the info. Very good. While your waiting for your BSOD, please do this part I left out of my earlier post: Reduce the chances of malicious software by running some scans. Download, install, update and do a full scan with these free malware detection programs: Malwarebytes (MBAM): http://malwarebytes.org/ SUPERAntiSpywa (SAS): http://www.superantispyware.com/ Burn BitDefender, or another program listed at the link below, to a CD (using a working machine) and test the infected machine with it. BitDefender also has a Rootkit checker on the Linux Desktop; run it if you think that's the problem: http://www.techmixer.com/free-bootab...download-list/ Download the executable rather than the .iso image, if one is available.. it prompts you to insert a CD and burns the file, no problem. Then run these: Malwarebytes© Corporation http://www.malwarebytes.org/mbam/program/mbam-setup.exe SuperAntispyware http://www.superantispyware.com/supe...freevspro.html -- Joe =o)
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#11
October 1st 09, 08:37 PM
posted to microsoft.public.windowsxp.help_and_support
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Blue Screen
I've just worked through Shenan's list and things seem t be working a lot
better now! "Elmo" wrote: offwego wrote: Tried to run Malwarebytes again but I got another BSOD. Same error messages as last time except for tjhe last one which this time was 0xA7091C34 "offwego" wrote: ...thanks for the post. I tried to run the anti spyware and maleware programmes but I got a BSOD before they had completed! Here are the BSOD error messages: KERNEL_STACK_INPAGE_ERROR STOP: 0x00000077 (0x00000001, 0x00000000, 0x00000000, 0xA79ABC34) I'll try and run the spyware/malware again! "Jose" wrote: On Sep 23, 3:41 pm, offwego wrote: ...here's the info: OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name System Manufacturer Dell Inc. System Model Dimension 9100 System Type X86-based PC Processor x86 Family 15 Model 4 Stepping 4 GenuineIntel ~2793 Mhz BIOS Version/Date Dell Inc. A02, 08/11/2005 SMBIOS Version 2.3 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale UK Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)" User Name Time Zone GMT Daylight Time Total Physical Memory 3,072.00 MB Available Physical Memory 2.13 GB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 4.84 GB Page File C:\pagefile.sys "Jose" wrote: On Sep 22, 6:08 pm, offwego wrote: I’ve had two blue screen crashes recently! The error codes a Ox0000077 0000010 0xAD574C34 0xB30A6C34 I’m running XP Pro SP3 and have auto updates turned on. I regularly run virus/spyware checks. Any ideas? This will not take too long: Minimize questions, guessing and trying things by supplying enough information: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. Disable Automatic restart on system error to stop the error on your screen so you can see it: Right click My Computer, Properties, Advanced, Startup and Recovery Settings. In the System failure section, untick the Automatically restart box, OK, OK. Wait for a failure Minimize qustions and guessing by supplying enough information: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here. There would be some personal information (like System Name and User Name) or whatever appears to be only your business that you can delete from the paste. Disable Automatic restart on system error to stop the error on your screen so you can see it: Right click My Computer, Properties, Advanced, Startup and Recovery Settings. In the System failure section, untick the Automatically restart box, OK, OK. BSOD blue screen of death example information showing what you need to provide after a failu http://www.codinghorror.com/blog/ima...ws_XP_BSOD.png http://techrepublic.com.com/i/tr/dow...ges/bsod_a.jpg Send the information pointed to with the red arrows (3-4 lines total). Skip the boring text unless it looks important to you. We know what a BSOD looks like, we need to know the other information that is specific to yours BSOD. Wait for a failure, send the info. Very good. While your waiting for your BSOD, please do this part I left out of my earlier post: Reduce the chances of malicious software by running some scans. Download, install, update and do a full scan with these free malware detection programs: Malwarebytes (MBAM): http://malwarebytes.org/ SUPERAntiSpywa (SAS): http://www.superantispyware.com/ Burn BitDefender, or another program listed at the link below, to a CD (using a working machine) and test the infected machine with it. BitDefender also has a Rootkit checker on the Linux Desktop; run it if you think that's the problem: http://www.techmixer.com/free-bootab...download-list/ Download the executable rather than the .iso image, if one is available.. it prompts you to insert a CD and burns the file, no problem. Then run these: Malwarebytes© Corporation http://www.malwarebytes.org/mbam/program/mbam-setup.exe SuperAntispyware http://www.superantispyware.com/supe...freevspro.html -- Joe =o)
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